Needed to return FedEx several of my wife's purchases; this place is perfect! Always welcome a…read morereturn!

I walked into Postal Max on Pima at 4:58 PM, just before closing, and the owner, Robert, looked up…read moreat the clock with a visibly annoyed expression and said, "Let me turn the computer back on." Not exactly welcoming, but it got worse. I mentioned that I raced over from downtown Phoenix to make it before closing, to which he sarcastically replied, "Aren't I lucky?" Completely unnecessary and unprofessional. He then quoted me $83 to ship a pot to Ohio, claiming it was the cheapest option. That's simply not true--there are several other shipping services that are significantly less expensive and, more importantly, don't treat their customers like shit. If you value basic customer service and not being treated like an inconvenience, I'd strongly recommend taking your business elsewhere. If I could rate less than one star, I would.

Been doing business her for a number of years as a box holder and shipper Patient helpful staff…read more Willing to do the little extras that my age and infirmity require.

Other than the duo from Nepal, who are always delightful. The new lady Andrea needs to be fired…read moreas she has no business working in customer service and a UPS store. She lacks basic customer service skills, such as friendliness and basically just being pleasant. She pretty much seems bothered by people entering the store. She is so unprofessional and looks so miserable she should stay home. I've already complained once. How do you hire such people anyway ? I can't possibly be the only one who is concerned about this. She certainly gives a bad name and image to the Neighbourhood and to UPS. Enough said !

Being new to eBay's newest updated rules and shipping specs I came here, by recommendation, to send…read moreout 2 packages with prepaid eBay USPS labels. I met Mike and he was awesome, friendly and explained exactly what I needed to know about UPS and USPS shipping for eBay. The store is very organized and they have SO many items and services. They are in a very convenient and perfect location in the shopping center by Target on Frank Lloyd Wright East of 101. Along with great customer service Mike also was a pleasure to speak with, with wonderful stories explaining many of the items he has on display in the store. Thanks Mike, I'll be back many more times!!!

this location closes at 6 PM, I arrived at 5:55 after working all day. And everybody knows it's…read morehard to find a post office that's open after hours. The gentleman that was inside was too concerned with closing then to help me all I need was a label printed, and my box taped up. Really sad and I'm sitting in my car now and there's still two minutes left before it hit 6 o'clock. Where has Customer Service gone? I forgot to mention my box was and 20 pounds and he didn't even bother to come open the door. And unfortunately, this is the closest location for me to utilize so I have to come back here and deal with this

What a cute shipping store! I loved their little shop inside. You can find some very unique items…read more I came here to get my fingerprints done for a job and ended up leaving with a really nice smelling car air freshener. My fingerprints were very quick and easy. The owner is extremely friendly. I love what they did with their store to make it more exciting and fun. I will definitely be coming back here!

Great personalized service by the owner will be my new spot for all shipping needs…read more Quick service Great prices

Best customer service! They greet you immediately when you enter and go way out of the way to make…read moresure that everything is taking fast for you. This will be my go to spot from here on.

I had a last minute print job when I found my new printer would not work. It was a colorful…read moreone-page presentation in a 8.5 X 11 PNG file in which it needed to "fit to page" and sometimes that is not easy, pending the complexity of printer settings. Within one hour, I was there to pick-up my print job and it was ready and waiting for me. This is despite the fact the store was busy when I arrived. I only mention this because often I have print jobs that are not ready when I arrive (at other stores). The person who helped me explained he went through effort to align the margins because he saw the margins initially seemed "off". I can appreciate this, because you don't always know how the margins will look on the final end product and I couldn't even run a test print at home. The quality of the ink and color is EXCELLENT, as is the paper weight. Its semi-glossy and the color superseded my expectations. I should have captured the name of the person who helped me. He really cared about the end result and deserves credit. Based on my experience, I highly recommend the UPS print shop at this particular location (Pima & Pinnacle Peak). Given the quality and the rush, this a good value.

I will never visit this location again because of how rude the employee Jeff is. Each time I've…read morehad to deal with this employee he is extremely unhelpful and disrespectful for no reason. I spoke to the owner and let her know about these repeated issues as well.

Eek! I do not recommend. I called for a quote and was immediately placed on hold. After five…read moreminutes, someone picked up the line. I explained the courier service I needed and he offered to put me back on hold. I politely pointed out I had already been on hold. He said he had no choice as there were even more customers waiting in-store. Based on my experience, they are understaffed and their customer service is underwhelming. No wonder their reviews - across all locations - are subpar. I also discovered in hindsight Airpark Pak n Ship is not accredited with the Better Business Bureau and has a C+ rating for failure to respond to customer complaint.

Nothing is stocked where the label is so just wander and pick through the piles of stuff laying…read morearound and you might find what you need. I waited in a 20+ minute line just to find out the item I needed was right there... in an unlabeled bottom shelf of the counter facing away from people entering. Not the large labeled display that's directly inside the entrance which is completely barren. Don't bother calling with a complaint about anything unless you want to waste 5+ minutes arguing with the robot to just speak to an fing agent. Then they won't take your complaint unless you want to give them ALL of your information. Why can't USPS take anonymous complaints or feedback?

Willams location is horrible for the wait time. The store is never stocked properly, and the worst…read morepart is the AIRCONDITIONING doesn't work. The workers have stated that customers have often fainted in line. I come out sweating and my son too. The store is dirty with items scattered around and not in the correct places and the boxes that are supposed to be filled are completely empty. Last the prices have gone up AGAIN! It cost me $19.75 to ship a small box to Georgia and it wasn't heavy. My online store is now being heavily affected by this. UPS is looking better. No horrible wait and they have AIRCONDITIONING! So now I suggest you do price, state, and weight options with UPS. Miserable going to the Williams location.

I had a very quick and great experience here the other evening! I came in around 545p on a Tuesday…read moreand no one was in the lobby! I needed to return an Amazon item. The person working was quick and very friendly. Looking around, it seemed like your typical UPS store complete with packaging materials, printer/copier etc. I think UPS also offers really good deals for sending/ shipping packages and I've used them for notary services. I would definitely come back here!

Excellent service at this location! Spencer is always so helpful and patient while I'm trying to…read morefind my shipping labels and trying to get organized ha ha. Always friendly with a smile. He makes everything so easy.