I had a very quick and great experience here the other evening! I came in around 545p on a Tuesday…read moreand no one was in the lobby! I needed to return an Amazon item. The person working was quick and very friendly. Looking around, it seemed like your typical UPS store complete with packaging materials, printer/copier etc. I think UPS also offers really good deals for sending/ shipping packages and I've used them for notary services. I would definitely come back here!

Excellent service at this location! Spencer is always so helpful and patient while I'm trying to…read morefind my shipping labels and trying to get organized ha ha. Always friendly with a smile. He makes everything so easy.

Needed to return FedEx several of my wife's purchases; this place is perfect! Always welcome a…read morereturn!

I walked into Postal Max on Pima at 4:58 PM, just before closing, and the owner, Robert, looked up…read moreat the clock with a visibly annoyed expression and said, "Let me turn the computer back on." Not exactly welcoming, but it got worse. I mentioned that I raced over from downtown Phoenix to make it before closing, to which he sarcastically replied, "Aren't I lucky?" Completely unnecessary and unprofessional. He then quoted me $83 to ship a pot to Ohio, claiming it was the cheapest option. That's simply not true--there are several other shipping services that are significantly less expensive and, more importantly, don't treat their customers like shit. If you value basic customer service and not being treated like an inconvenience, I'd strongly recommend taking your business elsewhere. If I could rate less than one star, I would.

Being new to eBay's newest updated rules and shipping specs I came here, by recommendation, to send…read moreout 2 packages with prepaid eBay USPS labels. I met Mike and he was awesome, friendly and explained exactly what I needed to know about UPS and USPS shipping for eBay. The store is very organized and they have SO many items and services. They are in a very convenient and perfect location in the shopping center by Target on Frank Lloyd Wright East of 101. Along with great customer service Mike also was a pleasure to speak with, with wonderful stories explaining many of the items he has on display in the store. Thanks Mike, I'll be back many more times!!!

this location closes at 6 PM, I arrived at 5:55 after working all day. And everybody knows it's…read morehard to find a post office that's open after hours. The gentleman that was inside was too concerned with closing then to help me all I need was a label printed, and my box taped up. Really sad and I'm sitting in my car now and there's still two minutes left before it hit 6 o'clock. Where has Customer Service gone? I forgot to mention my box was and 20 pounds and he didn't even bother to come open the door. And unfortunately, this is the closest location for me to utilize so I have to come back here and deal with this

Other than the duo from Nepal, who are always delightful. The new lady Andrea needs to be fired…read moreas she has no business working in customer service and a UPS store. She lacks basic customer service skills, such as friendliness and basically just being pleasant. She pretty much seems bothered by people entering the store. She is so unprofessional and looks so miserable she should stay home. I've already complained once. How do you hire such people anyway ? I can't possibly be the only one who is concerned about this. She certainly gives a bad name and image to the Neighbourhood and to UPS. Enough said !

Been doing business her for a number of years as a box holder and shipper Patient helpful staff…read more Willing to do the little extras that my age and infirmity require.

We use this store for Fedx overnight documents and shipping services…read more It's conveniently located and has a helpful crew to answer your questions and ships quickly. Parking is shared in a very busy shopping center full of restaurants and IMAX Theater reducing my score.

With an excellent staff and prompt service, it is always a pleasure to visit! The store also has…read moremany extras like greeting cards. Helen V

This place deserves ten stars. I love Jim and his team. They're helpful, pleasant, efficient and…read morealways on the ball. They make everything easy and seamless. Their customer service is top tier and they're eager to solve problems and assist. I will always come to THIS UPS store.

Jim is the kindest UPS associate ever!! He is so friendly and his positive energy truly makes your…read moreday. Will definitely be a repeat customer- he made all the difference! Thanks Jim!!

Great location...in & out, easy parking, first class service.Thank you for your kindness & having a…read moresmile so early in the morning Travis :) The store was very clean & well organized & the price that I payed for shredding was very reasonable. This store takes Amazon returns & has a machine that does the returns also in case you don't want to wait in line. If you're looking for a mailbox rental this is a great place, packing/mailing boxes, tape, lots of office supplies etc...they have plenty as well as multiple services for mailing etc...oh, & I forgot to mention there's a Starbucks Nextdoor too :)

This was my third visit to this UPS location, all for a simple notary service…read more On my first visit, I was told they preferred that I make an appointment. Fair enough. I went home, scheduled an appointment, and returned. When I arrived, the appointment wasn't honored. So I came back a third time, around 10:00 a.m., when the store was empty. Once again, I asked for notary service and was met with a condescending attitude from the same employee. He told me they normally require an appointment or advance call and that "most people do that," but he would do it for me "this time." I politely explained that I had, in fact, scheduled an appointment on my previous visit and it wasn't honored. His response was, "Well, we get busy and it's a retail store." Make it make sense. If appointments are required, honor them. If they're not required, don't lecture customers for not having one. The rules seemed to change depending on the day, and instead of receiving help, I was made to feel like I was inconveniencing the staff by requesting a service they advertised. No customer should have to visit the same location three times to get a document notarized. More importantly, no customer should be met with snarky or dismissive behavior when asking for a routine service. I won't be returning, and some members of the staff could benefit from customer service training. I'd recommend finding another location if you need notary services.

I've been a happy customer for many years and didn't realize I never told everyone (sorry, The UPS…read moreStore)! The staff is ALWAYS friendly and helpful. They provide shipping, copying, and supplies, along with notary services, fingerprint verification and mailbox rentals. Highly recommend this team for any (every?) "Home-office" need!!

Service was fast and friendly. They have a kiosk for online returns. Unfortunately the company I…read morewas returning product for (Oofos shoes) didn't work since they used a different application. The representative knew just what to do and had me in and out in no time.

I went to this UPS Store today, based on their positive Yelp reviews. After going to some other…read morenearby UPS stores and having less than stellar service, I wanted to find a really good UPS Store that I could use consistently. I had to send a lot of work equipment back to a prior employer today and it needed to be packed very well for travel. The employees at this UPS Store were amazing! They worked together as a team to organize and pack all my fragile items for shipping. They explained the costs and benefits of insurance and answered my many questions. Run, don't walk to this UPS Store! Their service is top notch and they made me feel like a valued customer. They offer many services, including: printing, faxing, fingerprint services, and mailboxes for rent.

The staff was friendly and processed my drop off quickly…read more The parking lot is a busy one and appreciated that they have UPS 15 min parking spots available right by the door.

Never had an issue here in over 20 years; staff is friendly, helpful, even funny at times! Line…read moregoes quickly unless people are unprepared, which isn't the USPS's fault. Nice variety of commemorative stamps to choose from, easy to deal with.

They are so stupid at this location. Different people working there every time I go. They work at…read morethe same speed regardless of how many people are in line. They don't care about anything. I thought this one lady was so rude I finally ask her name and she was the Supervisor! Nicole! So nasty. Any other business would fire her. The package drop off is a complete joke, bin full, things falling all over the floor. The people at the desk can see it and they just ignore everything.