Outstanding service! I called them first thing in the morning for help with my broken Bosch dishwasher. Luis was out to my house by 11:45. He quickly diagnosed the problem, had the necessary part on hand and had me washing dishes again by 12:15. It was a bit expensive -- $275 for the diagnosis and the labor to fix the machine, plus the cost of the part ($126) -- but it was well worth it! Other less expensive options couldn't get a technician out to my home for weeks. A who knows if they would've had the part in stock? JB saved me from nearly a month of washing dishes by hand. read more

I would like to add my voice to the many who are praising technician Luis. He quickly diagnosed the problem with my (almost new) Bosch dishwasher and quickly got it up and running again. I am thrilled to have discovered Luis and JB Appliance Service. First Class service! read more

Exorbitant prices, quick service. We called to schedule a repair to our Bosch condensate dryer. We already knew that the pump wasn't working - the dryer was functional but had to be cleaned after each use. We mentioned the need for this repair upon booking the appointment, and confirmed they'd have a pump with them. They had to reschedule the appointment once, but the tech showed up in the allotted window. He quickly fixed the pump. The cost for diagnostics and labor alone was $275 for 34 minutes of work (this included a trip to his truck and back for the pump). The breakdown was a $150 diagnostic fee (that they wouldn't apply to labor) and $125 for labor. Total cost with parts was $455 to fix a washer that was about twice that price. I asked them to reconsider this price and they refused. They said the only way they'd waive the diagnostic fee is if you buy the part yourself, so might be worth doing this if you use this service in the future (they provide a 3 Month warranty for their pumps). Hope this is helpful to someone else. read more

Technician Luis was totally on top of things. He quickly diagnosed the problem with our dishwasher, had the part on hand to fix it, and promptly made the repair. He clearly knew what he was doing, thus inspiring complete confidence. Plus, he was highly personable throughout. This was service call perfection! read more

Called several Samsung authorized service companies in DMV area and they all were so rude and I was so happy after talking to JB Appliance Service customer rep. Maria was very helpful and listening my concerns. She quickly made an appointment for the next day. The technician Jose arrived on time and was very professional. They have very nicely established tracking system where you can track work status, see live location of technician before arrival, easily contact the technician thru platform. Unlike other companies I talked to, they agreed to complet the insurance claim form that my insurance company sent. I do highly recommend them to anyone who is looking for a fast, reliable and professional service! read more

I've used a few different appliance repair companies in the DC/MD area in the last few years, and JB is truly fantastic. Maria is very fast, responsive, and super clear on email. She made scheduling and answering questions a breeze. The tech, Luis, is wonderful. I had first ruled out some of the easy causes for our Viking dishwasher breaking (e.g., filter issues, garbage disposal, etc.), but Luis expertly knew what he was doing and isolated two different problems inside. Then he and the team ordered the parts promptly. I even checked the prices for the parts if I had ordered them directly (not through JB) and it seems JB had barely any mark up at all on the parts. You don't often see that kind of honesty and fair pricing coupled with great service. After the parts came in, Luis came back promptly and fixed the dishwasher. It works like a charm now. Also, everyone at JB has been very nice, courteous, and polite. They even were able to accommodate my last-minute schedule change without complaining. They'd be my first call for future appliance repair. If I could give them more than 5 stars, I would. My only complaint is they do not fix sub-zero appliances. Finally, as of this post, something seems to be wrong with Yelp's algorithm. There are at least 17 reviews currently that Yelp is not factoring into this rating. Most of them seem positive, and a few specifically mention Luis and what a rockstar he is. read more

JB Appliance was assigned by my home warranty (homeserve) to repair a GE dishwasher. They scheduled me quickly, diagnosed the issue fast, and scheduled me quickly again to do the repair once parts came in. Their technicians were friendly and knew exactly what they were doing! Communication from the office was perfect and their technicians arrived right on time. Luis and Johnny were awesome. read more

Service has always been timely and the technicianss knowledgeablen and very pleasant to deal with..

Our dryer quit working (after lots of loud noise) and needed the pulley replaced. He suggested also replacing the belt so we wouldn't have another expensive visit in the future. Luis knew what he was doing and was so friendly. He even had booties on ready to come in to work before we answered the door. I highly recommend this company for repair, and especially Luis. read more

Excellent service and Luis is a great technician and very nice person. Great communication. Wore a mask and shoe coverings. I would be completely happy to recommend JB Appliance to anyone. read more

This is a golden find. Have gone through any number of appliace service companies over decades. JB is terrific. They answer the phone! They show up soon! They know what they are doing! They are reasonably priced and they get the job done....both repair and supplying new appliances...top of the line! Seriously thrilled to find this company!! read more

Luis came on time and was very professional and kind. I highly recommend this company!

We just moved into a new house and not knowing the oven was set to Celsius we called JB for some help, thinking something was wrong. Luis figured it out in seconds and fixed it. I felt like a idiot but Louis assured us that we were not the first to do it. He then proceeded to give us expert knowledge on all of our appliances, just to give us a little extra. Louis was a super nice, honest, knowledgeable tech and I will use JB again. read more

I called JB based on reviews and was very happy with the service. Very professional and they texted when they were heading over. They were prompt in response and service. The part did take a few days to get in but that's not their fault, so if you need something done that day it may not happen if the part isn't in stock. Pricey but all high end appliances are pricey to maintain, overall a pleasant experience. read more

Excellent, professional and cleaned up before leaving. They followed up, responded to all my emails quickly, were courteous and timely

If you have an old appliance, google and see if parts are available. I paid the $100 initial visit fee only for the guy to tell me what I already knew. It's broken. Then get a call saying no parts available. Got another guy locating parts. read more