I will never use them nor would I recommend them to anyone. I contacted them via Yelp messages…read more Knowing exactly what I need to repair the oven part of my gas range. I needed an igniter. So he comes and charges $99. And it would go towards the repair if decided to move forward. He comes and takes about 5-10 minutes and tells me it is the igniter and it would be $347. for total. I already had done my research and know that the part is $35 and I could pickup from a local appliance part store in Montgomery County. Or order directly from Whirlpool for under $50. So when I asked him how much is the part, He said $149. Then I asked him if he had the igniter already or would he have to order it? He said he's prepared & has it in his box. I had then asked him to see what it looked like. That's when he tells me " I cannot show that to you, I have already told you too much information about it." That's when I put an end to it. I will not put up with shady business people, businesses allowing this. I paid the $99. As first agreed and told him to get out of my house. He is an older man that needs to realize that people ( no matter the gender or race of their clients, potential and now-Never). Do not assume that the general public do not research before they reach out to you from online!!!!! The only good thing I will add: The early on communicating about eta arrival. That is the only thing he was good about. And he used my paper towel on the counter, and left the dirty used ones on my counter. The nerve! I would have NO stars, if allowed. So this is the only reason why it has a one. I shouldn't have even paid the $99. In my opinion due to the whole dishonesty. But he was in my house already.

Service has just been reputed for next week. CLOVIS arrived…read moreearly on Friday after his first visit on Monday and he ordered the parts. He was efficient and did the job in only two hours repairing my washer so it no longer leaks water out front door; repaired my dryer so it gets hot to dry clothes. I highly recommend Doctor Appliance. (Samsung upright washer and dryer).

Good service, but the process felt impersonal and the tipping prompt was off-putting…read moreI recently used Andy Duck Repair and overall I appreciate the service they offer. I'm giving it a bit of time to make sure the repair holds, but so far things seem fine. That said, I do have two concerns: Everything was done via text. The booking, estimate, and payment were all handled by text message. While that's certainly convenient, it also made the whole experience feel a bit impersonal. I'm not old, but I still value some human contact and connection with the company I'm hiring. The tipping prompt felt inappropriate. When I went to pay the invoice, there was an option to add a tip for the repair tech on top of the quoted price. I really dislike this practice. Restaurant servers depend on tips as part of their income; repair technicians should be paid an adequate salary by the company, without the customer being nudged to subsidize their pay. In short, I appreciate that Andy Duck Repair addressed the issue, but I hope they'll reconsider how they handle customer interaction and tipping in the future.

Friendly, prompt, and honest. Came out same day and did a very honest assessment of my fridge…read more Told me the exact issue and proved it to me.

We had a broken water dispenser on our refrigerator, a gas burner that wasn't working and a light…read morefixture that wouldn't stay on in the vent hood over our cooktop. Mohammed was able to fix the burner immediately and had to order parts for the other repairs. He came out less than a week later with the parts and had us back in business quickly. Additionally, while he was here, we noticed that our "Instant Hot" under the sink was leaking. He identified the problem and because he was going out of town, found the part for us online to order and told us it would be easy enough for us to repair. (It was). He calls to schedule and then called about 45 minutes ahead of his arrival to let us know he was on the way. He is neat, friendly and extremely well versed in different appliance repairs. We highly recommend Ascend Appliance Services and Mohammed! You will be pleased with his work!

I would not use this company, twice now, I called and said that I had an issue that I thought was…read morenot the appliance but connections to the appliance. Instead of asking quesitons and confirming if they could do the work, they said they would take a look, came out, charged for a service and said that they could not help. A total waste of time and money. i would avoid them. They are dishonest.

I requested a service on Sunday night and a technician ((Alex) arrived at 10am Monday. Delighted…read morewith their quick response! Older LG w/bottom freezer wouldn't get below 20 degrees (0 recommended). Ends up freon pressure was low; Alex performed a system recovery of the old refrigerant and replaced with new. He was finished in 1.5 hours and temps are returning to normal. Price was fair @ ~30% of replacement cost of a new fridge. Alex was personable and emphasized giving Smart Steps a call if the repair doesn't hold. Very pleased with my experience. Looking forward to frozen ice cream vs. "soft scooped."

Extremely prompt service. Clear communication and trustworthy reps. Walked me through everything. I…read morewould recommend!

Robert is great. He immediately diagnosed the issue with our LG front load washer and worked on it…read moreright away. Very reasonable quote. I recommend for those who reside in the Germantown/Clarksburg area.

My home ice maker stopped working. I watched all the you tube videos and changed out the ice making…read moreunit myself, but it seems there was another issue. Called Mr Robert (again) , he called back within an hour, was at my home the next day, and I had ice two hours later, Thank you Robert Another A+ job

Fridge wasn't working before Brothers got here and 30 minutes later it was! Came out on. Friday…read morenight when all others were telling me Monday. Technician was honest and told us that it was probably just dirty condenser. He cleaned components and made some adjustments and we had cold air. He could have easily "sold" me expensive replacements but he didn't. Definitely recommend.

Very honest and hardworking. Arrived the same Day!…read moreI totally recommend him for your repairs.

I can never figure out why a business providing a service does not return calls from people needing…read moretheir help. Is business that good? But, I'm kind of glad it took three calls before I reached someone at B&B Appliance Repair. It wasn't an emergency, but had it been, they would have been out there the next morning. Instead, the owner coordinated with my tenant, and the stove was fixed in a timely manner. The bill was sent via text to me which allowed me to stay home and tend to other matters instead of driving 60 miles to Winchester. I own a duplex which means I have double the number of appliances. I know who to call next time one needs repairing. And I'll bet anything, I'll have to call just one time.

I can never figure out why a business providing a service does not return calls from people needing…read moretheir help. Is business that good? But, I'm kind of glad it took three calls before I reached someone at B&B Appliance Repair. It wasn't an emergency, but had it been, they would have been out there the next morning. Instead, the owner coordinated with my tenant, and the stove was fixed in a timely manner. The bill was sent via text to me which allowed me to stay home and tend to other matters instead of driving 60 miles to Winchester. I own a duplex which means I have double the number of appliances. I know who to call next time one needs repairing. And I'll bet anything, I'll have to call just one time.

I had a washer issue with leaving black residue on clothes for a tenant unit. Alexey was super…read morehelpful, communicated the process fully and breakdown the cost estimates making me comfortable and confident in the repairs. Totally recommend and would certainly request their services again!

Better was prompt in scheduling me for repair of my dishwasher and came on time. Alexy figured out…read morethe problem, clearly explained my options and cost, ordered the replacement parts and fixed the dishwasher and it runs like new. Very very pleased.

BUYER BEWARE!!!! These people are HORRIBLE!!! They provide poor service, or no service, take no…read morecredit cards so you have no recourse when the job is done poorly. DO NOT BOTHER CALLING!!!

DO NOT USE. I don't think these guys are actually pure scammers, but their quality of work, level…read moreof professionalism, and customer service is extremely poor. I actually was connected to them for a dishwasher and wine cooler repair by scheduling via the www.appliance-pros.com website, which I did not realize is actually a subcontracting service and not an actual stand-alone appliances repair service because it's in the fine print on their website. If I had realized, I wouldn't have hired a business with such bad online reviews. I was supposed to receive a call 30 minutes ahead of time to know when the technician would arrive. Never received the call. A technician named Sam showed up for the appointment - I didn't notice at the time that he was just wearing sweats and not a uniform - fiddled with some buttons on the dishwasher and unplugged it, all the while speaking very quietly with someone on his cell in a foreign language, and then pressed me to remember the error code it was giving because he couldn't get it to show on the panel. I said I didn't remember and he kept pressing to the point of being rude. After thinking for a moment I said I thought it was either X or Y, and he said ok based on that a certain part was needed. He correctly diagnosed the wine cooler issue but that's just because it was a door seal issue so pretty obvious (I already knew that). He took a $450 deposit for both. He said they don't accept card and only take check, which struck me as a little odd but not totally abnormal in my experience - lesson learned. The check was cashed that day. He said he didn't have the part for the wine cooler and would need to order that, and said he didn't have the replacement part for the dishwasher on hand so would need to pick it up from their warehouse and come back to do the repair another day. Without asking whether it would work for me first, he said he would return the next day, which was Saturday. I said I would be out of town for the weekend and he found that irritating, both visibly and in his tone. We settled on a weekday. The morning of the second appointment, I received the error message again on the dishwasher so called the phone number on the invoice because it was a different error code than what I originally told Sam. I explained the situation to the man on the phone and asked if they needed to reschedule since it would require a different part. He was extremely rude from the start, arguing with me (I was not arguing with him) and first saying that the technician would need to come anyway because they can't tell anything over the phone, then switched to saying he would need to talk to him first and call me back, then switched to saying that he would not be coming at all that day, and then switched back to he would talk to him to find out if they had the part in stock and then call me back. l didn't receive a call back so I followed up and this time Sam answered. I was told that the original dishwasher part would still work but it actually wouldn't arrive for a couple more days so he would call me when it came in to schedule a time to come. At that point I'd seen all of the reviews here and on the BBB, and I said I'd like to just cancel the service and he said "ok" and hung up. I honestly wonder if the parts had even been ordered yet even though he was supposed to complete the repair that day. It's too late to stop payment on my deposit check. What's worse, it felt like a lot of their rudeness, dismissiveness and condescension was a result of me being a woman - something I've never experienced with the dozens of repairmen from all over the world that I've had in my home over the years. My fault for not seeing the red flags of a poorly operated business but these guys are pretty lousy. Stay away!!