Needed to ship something to my daughter and found this place on google. As it turns out, one of the…read moreowners assisted me. Very nice guy, extremely friendly. Did a great a job packing up my stuff in a box with shipping peanuts. Store is very clean and they offer a ton of services. I will definitely be back!

Very clean and organized. I was in and out with zero issues. Great service and very helpful. Highly…read morerecommended! Thank you!!

Hi UPS owner just wanted to update you…read more I went to your store on Friday evening There was no one only one customer who was attended by the lady employee the other two employees(men) was chatting to each other and just stading doing nothing so I went to them and asked for the shipping but those employees ignored me keep talking I felt offended what type of this store where no respect for the customers after that I went to that lady she was very good and helpful and she did my shipping. Those men do not have good behavior as they are talking so loudly. I WANTED REPLY FROM OWNER . customer lee

Just left this location for a return. Sandy was the lady's name on her name tag. She was the…read morerudest, and most unprofessional person. I told her I had a return and showed her my package with the code I thought she needed. She told me "It's on your phone not the package! We do this all the time" as she's chewing on a candy in her mouth and I can't understand her. I had no idea what she needed or label she needed, so I show her my phone and she clicks the wrong button making me cancel my return to do it over. I was told "honey I do this all the time, I know what I need". I was polite and respectful even though SHE canceled my return and didn't even apologize. The snarky "thanks have a great day" as I took my receipt was the cherry on top. I'll be going to another UPS store.

Customer service at this location has consistently been a great experience--fast, informative, and…read morefriendly every time. Daigen in particular provides exceptional service and goes above and beyond to make sure customers are taken care of.

It was a terrible experience. One person working 4 waiting at 9;00…read moreAm. Worker was gruff and abrupt . The web site said they do Passport pictures. Not so according to him. They need to change website to correct the impression they offer it!

Super convenient location, always quick to serve and accommodating. I use Amazon a lot and their…read morereturns make it extremely easy whether at a counter or self serve, I'm usually in and out.

Cannot say enough good things about this location - every time I have had a reason to use them for…read moreShipping or even faxing the service has been super. The staff have always been professional, very customer focused and a real pleasure to deal with - the location in relation to our home is just an additional bonus !

Twice I had a story with sending valuable mail. The first time I came with a check and explained…read morethat I needed to send it with a guarantee of receipt, as a result, the check came only a month later. The next time I decided to send valuable disc and asked which service guarantees fast and 100% delivery. They advised me UPS. I sent, but my parcel was lost. Several times I came to Parsel Plus. but Raj assured me that now UPS does not scan parcels and showed me someone's negative feedback on Google, that the parcels are not scanned, and they can be lost. The tracking showed that the parcel was still in the post office. As a result, the parcel arrived a week later after paying for 2-day delivery. Today I came to the post office again, but Raj refused to serve me in the presence of other customers, because I "did not believe in his words that the parcel was sent on time." Very unprofessional. Rude.

I decided to take the time out of my day to leave this realistic review for someone else future…read moreuse. The male at the front counter (didn't get his name but doesn't matter) continued to cut me off while I tried my best to get my business need out. After that happened a few times, I decided I'd rather spend my money elsewhere, because I refuse to support such crass behavior. Now, when I tried to explain why I'm leaving, he still continued with cutting me off. The difference between customer service and customer experience will make or break business. If you don't care about being treated respectfully, then use this facility. If professionalism and respect matter, move on down the road.

This is an update to my initial review and to the UPS Store 4315 owner's response. The store owner…read morewrote what I can only describe as a retaliatory rant but something about his response stood out. At first I thought his use of my FULL NAME - repeatedly and in all CAPS - was a bit childish and immature but then in dawned on me that, like most other Yelp users, my public Yelp profile contains only my first name and last initial. How did he get my full name and why did he choose to use it repeatedly in the manner in which he did? Well, the how turns out to be pretty easy - he took private information intended for the sole purpose of conducting a business transaction between UPS and myself. Most likely he verified that information by comparing it to data in my account at his store. Perhaps not illegal but certainly not ethical. Now to the why... The store owner used private information to post my full name on a public website in an act designed to intimidate a customer. Again, not illegal, but certainly not ethical business behavior. In my update below, I have chosen not to reference the store owner by name - although he publicly does so himself in other responses to reviews. This response is based on my interaction with this store and mine alone. If others choose to do business there, I hope your experience is better than mine. So let's dive in... Well Mr. Store Owner - I WAS going to use your store to ship the package until you tried to charge me $25 for the box. I did not "berate" or "bully" your employee. When they told me the box alone would be $25 I questioned if they were serious. When they confirmed the price I decided that your store really didn't want my business. I found my own box, used a Stamps.com account, and saved my company a ton a money in the process. How's that for understanding Economics?! Well Mr. Store Owner, now that we've dispensed with the first couple of fallacies in your tirade, let's move on, shall we? A $10 profit on an item that cost you $15 comes to a 40% profit margin - not too shabby. That's great money if you can get it. In fact, your 40% margin is a lot higher than most in my industry, so good for you, congratulations! For the record, I don't begrudge anyone "making a profit" and I am sure any of the local restaurants would agree that I pay well for good service. Personally, I feel when good service is provided, it is worth extra. And finally Mr. Store Owner, great job with the customer service!! Way to show the local community what an upstanding, local, small business owner you are - resorting to name calling and violating Yelp's TOS when you see a review that reflects poorly on your business practices. Trying to bully and berate a customer - a bit hypocritical don't you think? So Mr. Store Owner, I'll offer a solution. Let's agree to disagree and go our separate ways. My guess is you really don't need my business and I certainly will not be doing business with anyone that insults me for telling the truth. Best of luck in the future - if my experience is an example, (and judging by the fact you have more 1 and 2 star reviews than 4's and 5's) you're going to need all the luck you can get. You have a nice day.

Had a prepaid label with box but wanted to charge $1.50 to tape. I understand it's "policy" but…read moreI'll just go up the road on Buford to the UPS store in Cumming. They have much nicer customer service.

I reserved a van through them snd when I came ti pick it up U-Haul had moved my pick up. I reserved…read morethe van inside yesterday and the clerk told me the next morning that the van would be ready and that I would be given a code to get the keys. Shen I came to the store I was told the van was not available so I cancelled the order. Drove all the way here to use the van. Very poor service.

I use this location for all my shipping and notary needs. Staff are always helpful and friendly…read more Would rather come here than the post office!

Amazing staff! It's pretty simple to make a visit to a shipping store easy and these gentleman and…read moreladies do it well. I will drive out of my way from the two other local The UPS Stores to visit this one.

So helpful and friendly! Even though they were busy there was no long line or long wait. And my…read morepackage will get there by Christmas!

If you believe in basic, decent customer service, avoid this location. I made a special trip to…read moremail a package that had to go out today. I arrived in plenty of time before closing (5-10 mins) on a Sunday. The door was locked, and they refused to let me in. If you don't want to keep your doors open until your 3 o'clock closing time, advertise that your closing time is 2:45! Thank you for wasting my time, 1595 Peachtree Pkwy location. I hope you had a nice, leisurely afternoon and didn't have to work too hard. I guess customer dissatisfaction is unimportant to you.

Love this location, always have a great experience when shipping out packages or whatever I stop in…read moreto do. The employees are professional & Management is always friendly.