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    Shirley Hardware

    5.0 (1 review)
    Closed 8:00 am - 6:00 pm

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    Harbor Freight Tools

    Harbor Freight Tools

    3.0(4 reviews)
    12.3 mi

    I used to buy only Craftsman tools. But harbor freight is so much cheaper and has decent quality…read moretools, if not better!

    I am very disappointed with the customer service we received at the Harbor Freight location in…read moreAnderson, Indiana, on **August 25th at approximately 7:00 p.m.** We came into the store with a legitimate 20% off coupon. When the coupon was scanned at checkout, it showed that it had **scanned successfully**. However, we were then told that the coupon had supposedly already been used, even though we knew that it had not been. Instead of taking the time to look into the issue, explain what may have happened, or offer any kind of assistance, both the cashier and the supervisor were rude and dismissive. What made the situation even more frustrating was the supervisor stating that he was **"not going to lose his job over a 20% discount."** We were not asking anyone to risk their job or break store policy. We were simply asking for someone to investigate why a valid coupon was being rejected after the register indicated that it had scanned successfully. The way the situation was handled made us feel as though we were being treated like we were trying to do something dishonest rather than customers experiencing an issue with their system. There was very little effort made to help resolve the problem, and the attitude we received was unnecessary and unprofessional. Even if the employees were unable to override the coupon themselves, they could have explained the situation respectfully, and contacted someone for assistance. We ultimately contacted Harbor Freight corporate ourselves. **Corporate reviewed the situation, confirmed that our coupon was in fact valid, and gave us the money we would have saved by using the 20% off coupon.** I appreciate that Harbor Freight corporate made the situation right. However, it is extremely disappointing that we had to escalate something that could have been handled professionally at the store. The fact that corporate confirmed our coupon was valid makes the rude and dismissive treatment from both the cashier and supervisor even more frustrating. Customer service does not mean employees have to break company policy, but it should mean treating customers respectfully and making a reasonable effort to help resolve a legitimate problem. Unfortunately, that was not our experience at the Anderson location on August 25th at 7:00 p.m.

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    Shirley Hardware - hardware - Updated September 2026

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