White's offers extraordinary customer service. We were greeted when we entered and asked if we needed help finding anything. Several other clerks also asked if we needed assistance. Russell was very helpful. I was looking at gardening boots, but they didn't have my size. Russell called their other store and was able to offer some options. He was engaging and friendly. The store offers an array of grills, power tools, paints and general hardware supplies. The shelves are remarkably well organized and neat. Many shelves were empty as I assume they are preparing for spring inventory. Many items were on clearance including Yetis so there are some great deals. In the entry alcove is a fascinating history of the hardware store's evolution. The history dates back to at least 1889 when the store was located at 110 West Main Street in Carmel. The store has been owned by four families start with O. W. Nutt prior to 1889. Steve White bought the store in 1984 and built the current location on Rangeline Road in 1989. I love that someone took the time to capture the history. There's plenty of parking in their private lot. You can only enter or exit going north in Rangeline, but the roundabouts make going in the right direction easy. read more

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Great staff who are super friendly. Well stocked with everything you need for home maintenance and easy to navigate. Prices are pretty competitive for the area. read more

Can never find any help in this place. Staffed with a bunch of old men who just stand around doing nothing.

White Ace Hardware is unbelievable. I think they have one of every thing you can imagine. We went there to look at a higher in Yoder pellet grill, which they had three. the lady there was very knowledgeable and extremely helpful. I would highly recommend this place. Unfortunately we live on the south side of Indianapolis and caramel is a bit of a drive But it was well worth it. read more

Inattentive and dismissive attitude. I felt like they thought I was bothering them to do their job and check on an item. Went to the new Ace in West Clay and found the most amazing new store. Do yourself a favor and pass on the Rangeline road. Take the extra effort to go to an Ace that A++++ service read more

Went into ace I was greeted by the cashier-welcome to ace. Got what I needed went to check out same cashier checked me out she was so friendly kinda something you don't get a lot of anymore. I am going to make it a point to patronize this store because of good service. Keep up the great work!! read more

I was in the area on business yesterday and popped into this location to purchase some ice melt for today's snow. I'd visited a few other places in search of this coveted item to no avail. I was greeted warmly and promptly and when I asked about the sidewalk salt (or ice melt) I was immediately guided to two locations within the store where I could find it. The service was fast, friendly and efficient. read more

People are FAR more likely to jump online to give angry reviews than they are to post good reviews. I won't address the other 1 star reviews, but the review below slamming a business for 4$ seems pretty excessive. Probably more to that story.. Meanwhile I can say that I've lived near this store for almost 2 decades and used them dozens of times. Most trips were unremarkable because I needed something common, but I knew a few times I got good help or good advice there, so they merit a good rating from me to balance out that stuff below. read more

Conveniently located on Range Line Road, I've driven past this location a zillion times before finally making the stop this weekend on a hunt for hooks to hang a rug as artwork. A few things I noticed during my brief visit: -easy access on Range Line with ample parking -decent-sized landscaping department -dozens upon dozens of BBQ and hot sauces (caught my attention! -perfect with your new grill? ;) -well-organized -helpful and friendly staff -I appreciate the smallness of this hardware store making it much faster and easier to find what you're looking for read more

White's Ace Hardware At Carmel - Hardware Stores Near Me - Carmel, Indiana

It's a hardware store. Not one of the places where I frequent, far less feel at home. That said, I'm pretty happy when I'm doing a project and need something to finish (or start) it. The staff is helpful and seem to know their product lines well, and I can rely on their advice if I need it. It falls a bit short of a 5 star review for one reason---it's cramped, in my opinion. When I"m trying to social distance, in a store of this size it can be, and often is, difficult. Manageable, though, if you can go in off hours. read more

I go here for all my home hardware stuff , the staff here are always helpful and super nice compared to lowes or other big fancy stores, 5 star on the customer service read more

Ace employees are often helpful but not this one. Justin was pointedly unhelpful. The lady at the register was pleasant though. Not sure what his problem was but definite attitude. read more

Clean store, well-stocked, very knowledgeable staff. What's not to like?!

Have been here several times and love this store. Everyone is always so helpful and the store has a great variety of products. I always find items that I didn't need. :) Keep up the great work. read more

The staff treat people of color marginally. My experience 30 minutes ago was condescending after the staff person waited on three customers before me who arrived into the store after I arrived. When I asked why I had to request service while others were treated with courtesy, the staff member replied, "because I was waiting on other people." I did not thank him, I simply walked out disappointed. Disappointed that I cannot shop there again. White's Ace Hardware-Carmel, his behavior is in their name... read more

Clean, well organized store with a neighborhood feel. Love how it's a lot less overwhelming than a big box home improvement store yet seems to have everything you need. Really helpful and friendly staff! read more

This is my go-to place for anything I need around the house - paint, flowers, random stuff the hubs sends me to get, etc. They have everything (including an awesome selection of bbq sauces & rubs) and are SO helpful. I am so thankful this store is here. It's a great place, with a great selection and full of helpful people. Worth even more than 5 stars in my book. read more

Nice store! Was returning something and their service was spectacular! The customer service guy, was super nice and patient. Everything seems to be nice and organized for the most part. Parking is convenient as well. I feel as I shop here for the little things, such as soap or hangers. This store has a lot, from paint, air conditioners, grills, and even snowboards! Store is a bit on the smaller side, at least it's not one of the big box stores (Home Depo) that you get lost in in a snap of a finger. Nice for a hardware store. read more

There is a lot of character and nostalgia built into your local hardware store and it takes decades of experience just to get the squeaks in the floors. The Carmel Ace Hardware is no exception with crowded aisles full of just the essentials and a veritable army of employees brimming with knowledge first-hand experience. It is always my first stop for anything that I need for a project. Are they more expensive than your big box hardware? Yes, but with that extra expense you get the help you need for your projects and the ability to find exactly what you need without the worry of having to sort through "designer fixtures" or premium brands. In my experience it is worth the little bit extra to support our local hardware and in the end you will benefit from the experience as well. read more

Wow. I guess I should have looked at the reviews before I went there, but my son needed a key made and I figured keys are pretty standard, so we went. We got 2 typical wacky keys cut and I looked at the envelope she put them in and it said $3.98. Which sounds about right for 2 keys. At checkout the girl rang in it at 3.98x2 so the total was over $8. I told her there was no way that two keys could be $8, but she said that was right. I've never on my life seen a key priced above $2. Usually about $1.50. I think they got it wrong, but what can I do about it now? I have half a mind to bring both keys back and get my money back even though they will be garbage and go get them cut at Lowe's. Needless to say, I will NEVER be back. read more

White's Ace Hardware At Carmel - Hardware Stores Near Me - Carmel, Indiana

Good location with lots of parking. Very little Christmas stuff. I remember when Ace was the place to go for all things Christmas. Do be careful and watch the prices for your items. I was over charged 5$ for one item and 1$ for another. Barcode on the peg matched the item with a lower priced sticker. I'm guessing they haven't gotten to some price increases on the sales floor that have been put in the computer. I was able to take a picture with my phone and show them and get my $ back. This happens in all retail not just this instance. Store was clean and more than enough employees on the sales floor. read more

We love shopping here! You can find just about anything--including individual screws and bolts in every size, and not have to buy a whole pack when you just need one. Staff is friendly. Great hardware store! read more

Great store. Very friendly and knowledgeable staff that is always eager to help. I would recommend going to Whites Ace Hardware. Ask for Tracy she is great and very helpful. read more

I'm always willing to pay a little more for someone who can give me good advice. I've often asked a question at a big box store only to be given an answer that I know isn't right. That's never been the case here. If you ask the person helping you a question that makes them scratch their head, they'll go find someone else who can answer the question instead of just making up something like I've had happen at other places. There's nothing wrong with saying "I don't know, but let me ask someone who can tell us". The garden center is fantastic and they'll fill my propane tank instead of making me trade in my tank for one that could have been someone else's problem. read more

Ace is great when you need help with a project. The employees really know what they are talking about and can help you figure out what you need to buy. The store is always clean and laid out well. Sign up for their rewards card and you get points for shopping. They send out coupons and offers to your email. You can earn $5 off your next trip. Ace is close and a great place to run for small things. They have nice veggies and herb plants in the summer and just put their mums out! We fill up our propane there when the grill needs a refill. read more

A little pricey but they carry unique items and some different brands that other places don't. People were very helpful in showing us where to find what we were looking for to purchase! read more

Nicest staff of any hardware store I've visited, ever. Not that I'm a big do-it-yourself man, but every time I've been in here they've had a good, high-quality selection and reasonable prices. Everyone is eager to help. THIS is the way a business should be run. Love that I can avoid Home Depot at all costs. read more

I like to patronize Ace Hardware because its smallness makes me think I'm benefitting a mom-and-pop shop. Although I'm sure it's as much of a corporation as the big-box hardware stores, the service at Ace (this one and others) is always top-notch and personalized. I always feel like I can ask questions here, and the people who work here will answer them kindly. read more

Yes, this place costs a little more than Lowes and Home Depot. Shocking. But if you are working on a specific project, want to get it done fast, and need some immediate guidance, Ace is the place for you. Yes, I still go to the megastores and buy more stuff from the megastores than from here, but I find myself going to this place more now because: 1) It's closer to my house. 2) My time is valuable. I can get there, park in front of the store, get in, get some help, get the item, pay for it, and get out. I go to the megastores and I have to park in the next county, get in, wave someone down or get in line to get help, be told that what I'm looking for is 5 aisles down, and just spend more time getting out. Think about it. read more

This is the best hardware store ever! It is locally owned and whenever I need how to advice on what I need or how to fix something! I know I can walk in and get the help I need. The staff is very friendly and helpful. Couldn't recommend it more! read more

This is the new ACE hardware store in Carmel I use it all the time win I'm at my uncles house. They always have what I need and are very helpful. read more

White's Ace Hardware At Carmel - Hardware Stores Near Me - Carmel, Indiana

Absolutely do not try to buy paint here. It is clearly not worth the extra cost of going to Ace. On Sat, I selected a swatch for exterior paint. Although it was their swatch they could not formulate the color. Then on Sun I went back to get another can of a color they made for me and again they could not formulate it even though I bought it at Whites Ace. They told me to go to another store to get it. I drive there. They were out of the base. No I'm sorry no I will try to get it for you just unfortunately I can do it and I don't have it. Go elsewhere, no reason to go to Whites Ace for paint read more

Well perhaps a bit more expensive than the big box store, they have all items, including "real" fasteners -nuts and bolts - in all sizes, instead of just the most popular. If you really need hardware, this is a proper hardware store. read more

I went into Ace hardware looking for paint and because I didn't know much about the older gentleman with rimless glasses gave me superb customer service but when I went to check out, I wasn't given the same service. I was disrespected and I did not leave wanting to return. If I'm treated like that when giving my money, I think others should know before they give their money to this business read more

The staff here is great. They always have a few different choices of lump charcoal in stock to choose from. This place is my first stop to see if they have what I need. read more

Called to find out about paints they carry. Young man who answered the phone could not have been ruder. I was given short answers. It seemed like he couldn't wait to get off the phone with me. There goes my business. read more

I went into White's on Saturday afternoon looking for fuses for my stove. Not knowing much about this subject at all, I was hoping to speak with someone who could tell me what I needed to know. The first gentleman to check on me was as good as it gets as far as customer service goes. He told me what he knew, but he knew that the information he provided did not answer my question, so he went to ask someone else. I was anticipating the same kind of customer service when the second gentleman approached. What I experienced was a cocky, condescending person who answered my question, yes - but kept on talking and ended up talking down to me and degrading me. I had the fuses in my hand, ready to walk up to the cash register, and I ended up hanging them back on the peg and walking away. When he began to protest and get huffy about me leaving, I let him know that I was going to buy my hardware somewhere else because I didn't appreciate the way I was being treated. I will never, ever go back. read more

my friend spent over $2000.00 on a weber grill from here and a week later nothing seem to work on it right .the owner Chris told him he would take care of making weber step up and he would call him on what they said. mean while my friend contacted weber and weber said they was not going to swap them out or return his money. 4 months now and all the owner do is avoid the phone calls . Not a place of their word . my friend has been a customers of theirs for years .my friends company spends a average of $400.00 a month but not any more. go the extra miles people to Lowes. read more

Stopped in to have a key made on may home. The gentleman working was helpful and quick, and the key worked perfectly when I got home, which is more than I can say for a lot of other places that make keys. read more

Always the most knowledgeable staff of any home improvement store. My go to store for the weird part needs. Ace is the Place! Never experienced the rudeness that others have mentioned. Actually quite the opposite. read more