Very rude service men..sent ac for over a week and is not fixed properly..Have a new company coming to fix the problem was never solved..

This refrigeration and air-conditioning and heating company has been very helpful over the years. I am always able to get an appointment very quickly. They are very knowledgeable, experienced and detail oriented. I live in a condo which is very very hard to navigate through ; however and they're always show up on time and are very helpful. I highly recommend this Business for all your air-conditioning refrigeration and heating needs As a side note,they also put in Split systems. I give it a five star PLUS rating and review. Check out their Google website for my additional review as well and all of their services that they provide . Signed a very happy customer! read more

It is not easy to find Friedrich Wallmaster units but when these are in place when you acquired your condo, you have to work with what you have. Shivani Refrigeration stood out from the many companies we called. They sourced difficult to find parts and made the process of repair seamless. Their office coordinators were responsive, helpful, and knowledgeable. And their repair/service personnel were careful and kept the area very neat as they completed the work. When we needed help in Brooklyn, they were the first company we reached out to. And they found us what we needed! Whether Westchester or NYC, they are able to help with service and sales. read more

I called to get someone to come see what was wrong with my AC and I was told no one was available because " they weren't going to send a truck to my area bc they didn't have any other jobs there ??!!!" despite the service call price Way to run a business read more

The technicians who cleaned our LG window unit are truly experts, and I will only deal with Shivani Refrigeration & A/C for future cleanings and any work that needs to be done. Technicians Roy and Sunil did a fabulous job in a very short time. They patiently answered all my questions, and I have confidence now that our LG A/C will hold up all summer long, no matter how beastly hot it might get. Mandy, who answered my original call for a cleaning and handled the C.O.I. with our management, deserves praise for her great care of Shivani customers -- her friendliness, professionalism and efficiency with insurance matters. Thank you, Shivani! You have made my day! read more

I have windows a/c's since I live in an old apartment in Westchester County NY. I asked my super for a suggestion and he had none. So called several local a/c repair services (checking on the WEB) to service one of my a/c's - 1 never called be back, one was retired and another in the Bronx told me they would not come up to Westchester. When I called Shivani (located in the Bronx) and spoke to Elvira she told me they would be happy to provide service to me and I told her that it had to be before 2pm.. She called me back to set up the appointment for 2 days later with the window of 11am - 2pm, At 12:45pm Lawrence arrived and took care of my problem and was finished in about 45 minutes. He was curteous & professional. I was very pleased with his work. I even gave this companies name and contact info to my super to recommend to other tenants. I am keeping this companies contact info for further use in the event that I need a/c service. David B from Westchester. read more

Shivani came and told me I needed a new control panel but that I needed to remove the A/C myself because of the way it was installed. So I paid my super to remove it. Now that it's sitting on my floor, Shivani told me that they won't come and pick it up unless I pay for a steam cleaning that costs $310. I told them I'm not paying $310 for a cleaning on a machine that cost around $400. I told them to pick it up and complete the job they agreed to -- replacing the control panel. They refused. The A/C actually works -- it's the FAN function that's putting out heat when the fan is used. That I could live with. But now I have to pay my super to reinstall the A/C. What a bunch of losers-- P. C. Richard AND Shivani Refrigeration. read more

Shivani Refrigeration & Air Conditioning - Heating & Air Conditioning/HVAC Near Me - Bronx, New York

Exceptional service.....we used Shivani for warranty service purchased through PC Richards in connection to our purchase and eventual warranty repair of a Freidrich in wall unit. From the exceptional service provided by Elvina when calling the office to the courteous and most cooperative nature of their technicians, this is an exceptional service company that is most highly recommended. read more

The worst experience of my life! Please save yourself a lot pain, money and frustration and look eleswhere. They will scam you out of your money! They sold me two lemon AC's and refused to resolve the issues. I had to deal with the manufacture to get the appropriate service. I will never use them again. read more

They scheduled my appointment for repair days earlier than they originally planned, as I pleaded with them because I had company staying in the room with the faulty ac. The repairmen were professional and they completed their task quickly but with patience and care, double-checking everything. I very much appreciated their work and their professionalism. read more

When we moved into our home the wall AC unit in my son's room was not blowing cold air. We had trouble finding a company that services wall AC units, but thankfully we found Shivani where everyone was friendly, responsive, and went above and beyond to help us. When we had to reschedule our appointment, Mandy was very helpful and understanding, and changed our appointment with no issue. The technicians were very efficient and friendly and did excellent work. The unit was priced at the same cost I'd seen it going for online, and the cost for the install of the new unit and removal of the broken unit was reasonable. read more

I was referred to them by my AC contract. I needed a cleaning. The guy showed up told me it would be back in two days. It was actually well over a week. They set up a date and then, on that day, called to say the my AC unit was not on the truck and would not be delivered. But the people on the phone were very nice and tried to work with me on the updated delivery date. Really very nice people on the phone. This is New York City, service is never perfect. read more

We used this company to install two window air conditioning units. They were informed that one of the ACs was to be installed in our toddlers room and they brought a blanket for the floor that when open sprinklered hundreds of tiny metal shards all over the ground and on the rug. Further, they caulking and install was very messy. They did file a claim for us to get a cleaner to come in but we still have to pay the entire install bill despite the hours we spent sourcing a cleaner that was ok for babies and then we offered them more business they declined. Do not go with this company, they do a poor job and waste your time. read more

This is one of the most difficult and rude companies I have ever had to use. I work remotely. My work is confidential. They showed up early while I was still working and then cancelled b/c I couldn't let them in. No appointment on a day or time that would work for me for 3 weeks! Staff rude and not helpful. They sent someone (without a mask) to look at my new Friedrich (under warranty and insured), and he insisted that there was nothing wrong with the unit - without putting it through its paces, or addressing my proof of malfunction. He simply left after he decided the unit was working (on/off). I called Silvani and spoke w/ someone more Senior, who argued with me and discounted my proof of the unit not functioning properly as well. Very unprofessional and not knowledgeable about the product. No help whatsoever. See the sidebar for others who have had horrible experiences with this company. You have other options... read more

I was really appreciative with the service that I received! The two gentlemen (Fitz and Ben) that worked with me picked up my air conditioner and delivered it to me professionally. They wore their masks, worked quickly and were just so polite and accommodating. They would communicate everything and openly communicated with me through out the entire visits. When they delivered the air conditioner, they showed up early and were in and out quickly. In addition, my air conditioner is working better. It's blowing colder air than before! When I need to tune up my air conditioner in the future, I will definitely call them again. read more

Excellent: thorough, timely, high quality, reasonably priced. I highly recommend! read more

dishonest or completely incompetent! Had episodic rattling sound in 1 of the 5 Air conditioners I had purchased from Shivani. Charged $168 for 2 workers to "diagnose," the reason for the rattling, and the clerk told me that money would go toward any needed repair. Shivani workers said that rattling due to too much water in tray, and that they can repair it only in shop, where it would stay for up to around a week. I decided to wait until after summer for repair, because I did not want to be without a/c that long. Then clerk from store said that the $168 could no longer go toward repair, because I would be waiting too long for the repair. Then got someone from Angi. Without taking the air conditioner to a shop, he saw and removed the piece of metal that had caused the rattle. This was 2 months ago. Have not heard any rattling since! Good bye Shivani... read more

Shivani has been servicing my air conditioners for many years now and I have been very happy with them. I've referred them to all my neighbors who have been happy as well. They are very knowledgeable, reliable, and helpful. Their staff has been consistent all these years so I have developed a nice relationship with them. I live in TriBeCa and am an interior designer so I am particular about quality and service. Shivani lives up to my high standards. read more

This company should not be in business. They showed up to advise about my remote control not working for my Air conditioner. They advised they ordered me a new remote control - total for the visit of 10 minutes and the new remote was 218.00. They told me the remote would arrive in 1 week. 3 weeks later i stil had no remote. They finally brought me a remote that did not work. I aksed for all my money back for this entire waste of time and they only offered me 54.00. This is pure robbery on their part. The visit is null and void if you did not do anything for me but waste my time!!! i told them keep the 54.00 as they must need the money more than their effort to provide good customer service. Im now reporting them to the BBB and take this to the courts not for the money but for the point of justice on this. read more

My experience with the team at Shivani was exceptional. The initial visit discerned the issue on my GE through the wall heater/ac unit, successfully navigated dealing with GE for the needed part (which was under warranty), then removed, fixed and reinstalled it with a quick turnaround. From the people who answer the phone, to the guys who picked it up the unit and reinstalled it, to the actual technicians that fixed it, I was impressed and pleased with the professionalism and urgency shown every step of the way. read more

very nice techs who come to you but management is tight. i had to send it back again to solve my original problem and they did it to perfection and the ac was absolutely like new! it cost me more money to send it back but they understood and did it right! very happy to see the new condition and repairs done. and i am a picky extremely detail observant person and they did an amazing job, returned within 3-4 days. highly recommend very nice receptionist also. friendly. read more

This company should train their drIvers to have some respect and some class. Cursing at elderly senior citizens after making an illegal u turn and blocking the road to the point where no one can pass. read more

I cannot believe what a horrible experience I had with these people. My portable air conditioner arrived with a broken wheel, LG sent my request here and it should have been a simple in-home repair. They instead insisted they needed to set up an appointment window to pick up the machine, take it back to the shop to take it completely apart, and set up another delivery 3 days later. This went on for over a month and they were rude and dismissive when I requested to have the repair done at home. It was complete nonsense, and I finally got LG to just send me the replacement part and I replaced it myself with no problem. I'm a 20-something woman with a desk job so if I could do the repair without issue, I have to imagine they are completely technically incompetent as well. read more

We have built-in split air conditioning system that stopped working on the hottest week of the summer. I set up the appointment with them, and they came exactly on time! The two technicians were quite knowledgeable, and after diagnosing the problem, they explained what was wrong with the unit, and proceeded to fix it in short order. It was a pleasure having such competent technicians service my unit. I would highly recommend them. read more

Excellent service!!! Allan and his assistant (I didn't catch his name) were extremely professional. They were patient, courteous, and very knowledgeable. They arrived on time and called when they were 5 minutes away. They took the time to check my air conditioner to make sure all the parts were functioning, and explained some care tips to me in great detail. I called the store right after they left to sing my highest praises. Highly recommended. read more

you have got to be kidding. It is a miracle they are still in business. THey take your money, give you cheaper product than what you ordered and then never return calls. read more

Terrible customer service. Spoke to a customer service representative named Sabrina who was very rued and refused to service my air conditioner warrantied by LG. read more

SHIVANI sent an exceptional technician Allan who called first and arrived on time. Within minutes he discovered why the month old Friedrich A/C in my bedroom window was making beeping noises in the middle of the night. REASON: wrong setting Auto Fan right setting Continuous. He also added padding to the sides of the A/C to stop outside air from entering. read more

I had such an awful experience with these people it makes my skin crawl. They were sent to me through PC Richard to repair my AC. The only problem is that they didn't even try to fix it. They accused me of using the wrong screws during the installation and said their was nothing they could do. I told them that I used the exact screws that came with the unit and followed the instructions to a tee. I also told them that I have another identical unit that hadn't been installed yet so they could see the instructions and the screws that were provided - they refused even look. Rude and awful people and I hope PC Richard drops them asap. read more

This company is completely incompetent. I took a day off to have a tech come to my apartment to look at a wall unit, which I specified when booking the appointment. The guy showed up 10 minutes before the end of the 4 hour window, walked in, said he was not a specialist in wall units and they would need to send someone else a few days later. Absolutely do your business elsewhere. read more

During the summer my A/C died. I needed service fast. When I called Shivani, they gave me next day service at no extra charge (which I was very surprised). Customer service when I called was great and the techs were awesome. The techs quickly found my problem and was able to fix it on the spot. I was so happy that I will be able to sleep comfortably at night. I will definitely use them and again and refer people to them. read more

I was shopping for fredrich a/c and I called several authorized dealers and found that shivani has the lowest price with free delivery and they promised me same day delivery which was great !!!!!! I was surprised with the service and would recommend this company to anyone .... read more