My car is a low rider so I went in for undercarriage damage after deterioration from this last winter's blizzard. I also had a nail in the my tire that needed a plug so I called ahead of time with questions about the parts I bought then showed up in person, days later. Apryl was so kind and welcoming, I loved the office and the family photos on the wall. The shop is calm and quiet. Anyone I spoke to was warm and in good spirits and that insures my loyalty, I rather give my money to these guys than the sub-par chain shops. read more

Complete bullshit, took my car there for coolant issue and they quoted me over 500 to replace the whole reservoir, and a bunch of other things came up to over a thousand. Turns out i just needed a new cap for the coolant reservoir, and a slight tightening. read more

My friends and I have been going here for years. Their transparency, professionalism, and friendliness are top notch. Prices are pretty reasonable. I'm always proud to recommend this place because you never feel rushed, pressured, or taken advantage of. I've personally gone here for State inspections, oil changes, tires, differential fluids, coolant, and more. Will definitely keep going here and highly recommend. read more

Brought the car in with a brake problem, brought the car home 2 days later without the brake problem, which turned out to be a chip problem. Apryl and company kept us informed the whole time, asked us before making any decisions, and followed up afterward. Prices were totally fair. I feel reluctant to post this review only because I don't want this place to get so popular that I can't get an appointment!! But also I'm torn because they deserve ALL the business. PS: Everyone was totally normal about me and my spouse both being female and my partner being masc. Huge relief. read more

Hands down the best customer service from an auto repair shop. Great & friendly energy when you walk in. It's comforting when you walk in and you see a woman who is knowledgeable about cars at the front desk in addition to the friendly and family like atmosphere. No BS here, they tell you what you need to keep your car running.. i have an older car so I always feel like my vehicle is in good hands with them. read more

Quick service, friendly staff. Needed a bulb replaced which they quickly did. Also had an issue with my trunk that they were able to do diagnostics on but I ended up not getting fixed since it would have cost me quite a bit. The diagnostic portion of it was still quite pricey (in my opinion, this may have just been what is standard). Overall no real complaints. read more

This shop is a complete rip off, apparently estimates can change at any time coming from the shop so be careful screenshot and print out your initial estimate because they change on a day to day basis, and you do not receive a new link or an update even after you have signed to approve the previous estimate. This shop also waits to see what the insurance is paying out and match that exact payout so cost of labor and cost of the exact same parts magically change exponentially based on what your insurance is willing to pay. I would not recommend this place, and I will never do business with them again. Plus, the old guy in the front is very rude and have no customer service skills. He talks a lot and says nothing. read more

I needed an inspection and new brakes. They do a thorough inspection, send you the link to the results by text, get your approval on needed repairs and call you when it's all done. Great staff, very personable and professional. Great to have a reliable auto repair service close by. I would highly recommend them. read more

I am very pleased with the service that I received at Jerry and Son's. Who would have thought that bringing my car there for a simple oil change would result in this review. They have this great system that takes pictures of different parts of your car and stores it in the computer for future reference. As a female, I am always hyper aware and feel like I am being scammed. I didn't feel this way at all here. Chris was super nice, engaging and explained the photos to me in detail. Their system also classifies what work is needed immediately, can wait a little and eventually needs to be done. The link to these results were sent to my phone and email. I will definitely be returning. I will update this review once I get real work done on my car. read more

On March 28th l took my car to Jerry and Son Auto Service. My car's tachometer needle was bouncing up and down. The Idle Control Valve and hoses were replaced. The Service Advisors recommended that 3 additional parts needed to be replaced on the car, because the car was having a "visible major engine oil leak" and if not fix it could worsen even more as time went on. I did not notice oil of any kind underneath my car or on top of the engine. I also checked the engine's oil and it was always full so I decided to take my car to another mechanic shop where different mechanics inspected my car. I told these mechanics to not hesitate fixing whatever leak or parts my car needed. After the car was thoroughly inspected, their response was: "There is nothing wrong with your car. We did not find any engine or transmission oil leak, and you do not need any parts of any kind to be replaced". Based on this experience at Jerry & Son Auto Service, I will say that my trust in them as a reputable business that they project has disappeared, and I advise those visiting this business to be very cautious. Looks of a neat business and courteous staff at times can be deceiving!!! On March 28th l took my car to Jerry and Son Auto Service. My car's tachometer needle was bouncing up and down. The Idle Control Valve and hoses were replaced. The Service Advisors recommended that 3 additional parts needed to be replaced on the car, because the car was having a "visible major engine oil leak" and if not fix it could worsen even more as time went on. I did not notice oil of any kind underneath my car or on top of the engine. I also checked the engine's oil and it was always full so I decided to take my car to another mechanic shop where different mechanics inspected my car. I told these mechanics to not hesitate fixing whatever leak or parts my car needed. After the car was thoroughly inspected, their response was: "There is nothing wrong with your car. We did not find any engine or transmission oil leak, and you do not need any parts of any kind to be replaced". Based on this experience at Jerry & Son Auto Service, I will say that my trust in them as a reputable business that they project has disappeared, and I advise those visiting this business to be very cautious. Looks of a neat business and courteous staff at times can be deceiving!!! read more

Another WONDERFUL experience at Jerry & Son's! It's so nice to have this great gem in the Bronx. They always go above and beyond. I really appreciate the great service! Also like the text with the inspection report that addresses any issues. Shout out to Chris and Apryl-- you're the best! Keep doing what you're doing and I'll keep coming back! Won't take my Jeep anywhere else! Thanks again! read more

Jerry and Son auto service, robbed me. I took my car for in for AC repair. I needed an O-ring which costed me a total of $5.40. I was charged $135.00 for labor, which is fine. Where I was robbed, they charged me another $135.00 for labor on the FREON. Not even Nissan service charges labor by the part. All my friends, agree, I was over charged. What's worse, they think I was over charged because I'm a woman. I'm so incredibly disappointed in Jerry and Son. I will never recommend them to any of my friends and family. Men and especally, women, stay clear of Jerry and Son Auto Service. read more

Jerry and son is a family tradition. They know their cars, they are professional and friendly and always deliver a great job. It's the only place I take my car! read more

I recently bought a used Prius, and they have taken such good care of me and the car. The prices are standard, and they don't charge you for things you do not need, like other shops may. Lastly, I love the small business feel. They remember me when I stop by, and are always willing to work around my work schedule. read more

Never will I ever go to this auto shop again. I had a flat tire & wanted it patched. After waiting for 20 minutes they finally took my car in. This is after they finish working on their friends tire. The guy struggled with my tire for one hour. Never has it taken anyone one hour to patch a tire!! When they gave me back my car, my rim was scratched! Because the retarded worker didn't realize you have to unscrew the bolts before you take the rim off the car, stupid. They changed me $25 to scratch my rim & then put the tire back on flat with no air in it. When I questioned him he said he forgot. As I started to drive off I realize he did not return the wheel lock. When I requested it he couldn't find it and then he realize he left it connected to the rim. SMH. do not waste your time and go to this auto shop. Do not go here unless you want your car to be more screwed up than it already is! read more

Second time going an they insist on you topping your car off even so it wasn't with them they tried to play just to look into your car a charge of 153 dollars lol I just laugh an let them have their money because it's not about the money I respect loyalty and honesty they didn't try to work with me even so I didn't let them know I was pressed for time my engine block was missing screws an cover wasn't placed back never going back unfortunately read more

Jerry & Son's is a great auto shop, they provide amazing customer service and walk you step by step on any issues you might not understand. They text you a full report and tier it from importance level of what needs to be done immediately to what can wait. There turnaround is exceptional. read more

Amazing environment, wonderful staff, especially Marlin! They make you feel comfortable and they are incredibly honest with their services. Not once have I felt ripped off or did they make me wait too long to service my vehicle regardless the issue. However, most people do need to understand that they have scheduled appointments with their mechanics. A walk in can't just be taken care of immediately although I guess I've been lucky two out of two times because they see my vehicle right away. They also quote you for any parts and give you options on third party parts compared to original manufacturer parts. As long as I live in the Bronx, this is my go to mechanic! read more

Where should I begin as there are a few issues to address with the father and son auto shop. I will first address the service to my car and the overall customer service with Jerry and Sons auto shop. I am recanting my initial favorable review as result of the issues stated in the narrative below. Months back, I brought my car in to replace my 02 sensor. After it was replaced there at the shop, I had to come back later that day as my engine light kept coming on as though it was never replaced. I called them to let them know that the engine light came back on and Chris told me to bring it in immediately which I did. Luckily I only live 5 minutes away yet I was not thrilled having to make a second trip as I was very busy that day. When I got there and the mechanic assessed the problem with my engine light coming back on and come to find out they put the wrong O2 sensor in. However, the problem was fixed that same day on my second trip to the shop. I just had my rear brakes replaced at the expense of a third party agency paying for the repair. I had told Chris and Apyrl that my front brakes that were recently replaced a few months ago there and they were squeaking. Chris said he would look into it. I was just recently there to replace my rear brakes and I had reminded them to look into it if they could. Chris and Apryl assured me that they would look into. Yet they didn't as a result of one the mechanics who test drove concluded that it was not squeaking. Apyrl even confirmed that she heard my vehicles brakes squeaking after the mechanic test drove my car and parked in the shop's parking area. I asked the mechanic "did it squeak when you test drove it?" He confidently said "no". After she noted the squeak in my car I asked her pointedly "Can Chris look into"? She said "no he doesn't need to." Frankly, that didn't make a lot of sense in my opinion and Apryl is quick to say one thing and yet do another. Also in my opinion Apryl is bit arrogant and has a chip on her shoulder. FYI Apryl you DON'T know it all when it comes to cars, so please STOP acting like you do. Also please be more consistent in words and actions. Marlin is another one that has some issues. She is rude, obnoxious, inappropriate and arrogant in general but also to customers. She definitely will have an attitude with you and roll her eyes like a juvenile if someone should opt to want wait for their vehicle at the shop as she will obnoxiously persist to get the customer to make other arrangements to pick their car up when it is ready. I am sorry why is that HER business and why should she care if someone should want to wait for their car there at the shop? Just a clear cut example of how she likes to have control over people and situations. When people try to control everything it is because they clearly have no control in their own lives. She is especially fond of trying to potentially intimidate customers with her stories about her personal life and how she likes to destroy her home (break things) and "verbally assault" people for the smallest of slights and infractions. She also indicated that she especially likes to intimidate her nieces and nephews and how they particularly enjoy her dictatorial attitude. Highly doubtful. Furthermore, Marlin is critical, judgmental and definitely controlling of other people. Her behavior and attitude is dubious and definitely not appropriate especially at a place of business. Nobody really wants to know the details of anyone's personal life. Please look into getting a therapist to work out your issues and not discuss your personal business at work with customers. Bottom line, my car's brakes still squeak and I will NOT be taking my car back to Jerry and Sons as they are not real good at resolving the issues within the initial visit. Who has the time to keep going back to readdress the same issues over and over again?? NO, thank you!!! Don't waste your time. Go elsewhere to avoid the headaches. read more

Turn signal started flickering a few days ago so I decided to stop by on a Saturday to figure out what was happening and how to fix it. Before I arrived I replaced the rear turn signal but couldn't get to the front one without professional help. When I arrived, the receptionist helped me figure out what I needed their help with to determine the problem. After a few minutes wait, I met Chris who came out to look at the vehicle. The issue had went away! He explained that it had something to do with the car's systems. I know where I'm coming next time I need an auto repair! This is a friendly, professional local business. read more

My car is rusty on its belly, a midwest car with a lot of miles on it. Wasn't sure when I got it back to NY (from a drive from California) if my car would be a junker or need a bunch of work to get it in good shape. Knew I had to get it back to Jerry and Sons to find out. They checked her out, sent me the detailed checklist assessment, and decided a break flush was all my car needed to be fit as a whip and now I have complete confidence that my vehicle and I are going to be together for many years to come. Go see them! They are super friendly and the area has few diners you can drink unlimited coffee at and read a book while your car is being fixed. Hi April, Hi Chris!! read more

I went to this repair shop because of the review with the statement "incredibly honest with their services", well, "incredible" turned out to be the key word here. You can't trust this shop for anything. Particularly don't take your car there for inspection. Marlin took my car in and took two days to do an inspection and never bothered to call me. Then Chris made up a list of "needed repairs" from the inspection but then these "must repairs" were found to be completely unnecessary when i got a second opinion from other shops. Bottom line is, you HAVE to get a second opinion if the good folks at Jerry & Son say there are problems with your car. Don't take their words for it! read more

Would not take my car very rude on the phone when they pick up would not go there if my life depends on it my mom use to go there they where nice to her it the last ten years or so they have went down hill said they where 2 weeks behind would not reccomend them to no one read more

I find Jerry and son auto service very good and I recommend anybody that has a problem with the automobile they do great work.

I took my car here recently to have tires mounted and balanced and to get an alignment. I called to get a quote on tires previously as I usually like to buy from family owned businesses rather than soulless, blood sucking corporations. It wasn't to be. I ordered my tires elsewhere. When I called back, the guy who made my service appointment (Chris, who I think may be an owner) was very professional and just plain nice, a big plus because you don't get that much within the boroughs. I brought my car in at the end of the week and everything went fine. They do a true, computerized alignment. The staff was friendly and professional and they don't try to hard sell you anything. My car could use some suspension repairs down the road but they said just to keep an eye on it and gave me a free estimate. No pressure at all. The only reason they gave me an estimate was because I wanted more specifics on what was needed (because I'll probably be doing it myself anyway). I was very happy about the way they handled that. On the negative side (and I'm reaching here), they were a little slow in performing the work. It took about two hours. It didn't bother me because I'm not an idiot and I don't take my car in for this type of work when I'm in a rush. Another potential negative is that their routine labor charge (for repairs) is a bit high for my taste. Then again, I do most of my own work anyway. All in all, I definitely trust the staff and mechanics here. Jerry & Son will be my first choice when inspection time rolls around. read more

This has to be the most amazing professional service I ever received in my life !! First off let me start by saying these people are amazing !! Starting off with Apryl a very great warm hearted welcoming person immediately assisted me as soon as I walked thru the door and I didn't even have an appointment ! Then I met the Owner Chris and again phenomenal professionalism from him ! We went on a test drive and he immediately identified the main problem I was having. Within an hour my car was on the lift and being taken care of ! While my car was on the lift I noticed technician Richie was doing things he didn't have to do which only benefited my car and with that alone it showed me not only dedication from him but loyalty .. Firestone is decent but these guys give you the best treatment your vehicle can get. Shoutouts to Jerry&Son AutoRepair for taking care of me on a Friday without an appointment ! Also got a $25 discount thru Yelp which is how I found them & got a total car check for free with summer offer that was posted on their website straight to your email with everything in details on what you need done and how long u have to address the situation.. How awesome is that !! So need I say more these people are outstanding and they for sure earned my business !! I will most DEFINATELY be back !! Thank you guys ! Im Grateful and Greatly Appreciate it !!!!! read more

Happy with the service. I got a vehicle inspection done. Yes it took a couple of hours until my car was ready but the price was right and I was able to pick it up after hours. they are a mile away from where I live so walking distance.. I would go there again.10/10 for value, convenience, response and professionalism. read more

I've been there twice and each time they did not disappoint. Its a true "mom and pop" business. The customer service is amazing and the staff is knowledgeable. They're helpful and friendly. They do good work and explain things clearly. I've seen all types of customers come into the shop, and could tell that there were a lot of long-time customers coming to the shop. read more

My family has been utilizing the services of this unique family run - three generations of excellent & experienced service men for almost as long as they have been open. I myself have been bringing my cars there since I obtained my first car a 1964 oldsmobile f85. They keep it running for many years. I gave to my dad when we had two cars & he needed one... he sold it to the then owners son, who kept it for years. Any car any problem they were able to ascertain what needed fixing. Old school & new school when Chris came aboard. He learned all the digital electronics necessary. I will still drive to the Bronx from Putnam Valley because I know I can trust them to do a great job & reasonable costs & service with a smile. April who runs the office is a dear & takes an interest in the customers. She knows the cars & faces & is always pleasant even if she has to call you back to check on something. You need a repair or oil change go local or go far but you will only get the best at Jerry & Sons! Love you guys gini read more

This has been my go-to mechanic for almost a year now. Everyone there is very honest, helpful, and friendly. I drive my car WAY more than the average person and I can do it with confidence because of the people at Jerry and Son. read more

Took my 2015 Chevy Silverado for a rear axle seal. I was recommended by a friend to this place and as I walked and the twp ladies in the front desk very friendly and professional. Ask Chris a few questions and was very straightforward with me. At the end of the day I decided to get work done here my car was done in a timely manner and the price was great. I would definitely bring my car back!!! read more

This auto shop has exemplary service! The staff is hardworking and friendly and the owner really takes the time to personalize his work and help customers. We always take all of our cars to Jerry & Son. I've been a customer for years now and will continue to patronize. I highly recommend this auto shop. The best in the Bronx for quality auto care! read more

Always excellent service. Staff is ALWAYS super friendly and welcoming. Willing to give a helping hand when you find yourself in a car situation. I really appreciate all your help read more

First of all, customer service is very big to me and Jerry and Son displayed customer service beyond 5 stars in my book. Being a female with a car and not very knowledgeable on "servicing" my vehicle because I have others to take care of it for me. Jerry and son literally was willing to teach me and show me all that I need to know. For when those just in case times comes around. I will refer everyone here. Thank you for making me feel very comfortable without the pressure. To come here today will probably mean I'll be back for now on. Thank you guys. Job well done. read more

Phenomenal place. Even as a new customer, I felt like they treated me like a member of the family. Cannot recommend them enough!

Completely wasted my time. Called to set up appointment to get rims, told him I was enroute and he confirmed. Traveled for an hour and 1 mile before my arrival he texts me and claims he just sold them. Out $15 in tolls plus gas and 2+ hours of travel time... read more

This is the place to take your car if you want a team of skilled and knowledgeable people to take care of all of your car care needs. Chris and his team will treat you like a valued customer. The pricing is fair and they don't try and make work where there isn't any. Chris, April and the whole team are what a car care shop should be. You will tell your friends about your experience at J&S. read more

Top Notch service, great care to your vehicle and they stand by their service 100%. Will definitely use again and these guys will be my go to mechanic. read more

I caled for to ask a few questions and was told he would not servixe my car becauuse I had a yankkee voice. So my money is not welcome.

Jerry and Son Auto Service never disappoints! Starting with April and how warm, courteous and friendly she is from the moment you call her to the very end after your car is serviced. Chris is also fantastic. They are able to speak with you, walk through what your car needs and provide you with several options. There's never any hesitation on their end to assist you in whatever you need. They are very accommodating and know you and your car well! I've been a customer since 2010 and will continue to be. Excellent shop and service!!! Try them you won't be disappointed!!! read more