Great service, good selection, good value. They actually helped me through the whole process of…read moretrying on multiple shoes to find the right ones for me. I'll go back for all my walking/athletic shoes.

I purchased a pair of Brooks sneakers from Bear Creek Running Company in Keller back in January. I…read morewill say this upfront -- they were probably the most comfortable sneakers I've ever owned. That said, in less than 90 days, a hole worn through the toe area. Full disclosure: I do walk about 36 miles a month. I went into the store and showed the damage. The two young men working there at the time were twin brothers. They actually suggested I use duct tape to cover the hole. Honestly, hearing that regarding a $145 premium pair of Brooks sneakers was pretty shocking. My wife had given me Mark, the owner's, contact information. I called him, and to his credit, while he was not too pleasant on the phone, he did seem concerned. He asked me to come back to the store on the day he was going to be there and said he'd work something out regarding a return or credit. When I arrived at the retail store to return my torn sneakers, a nice young man named Jonathan helped me. They didn't have another pair of Brooks available, which honestly I was hesitant to buy again anyway after this experience. He then brought out a pair of black New Balance shoes that were actually more expensive than the Brooks. I explained that Mark had said they would work something out regarding the torn sneakers. Jonathan walked to the back, spoke to Mark, then came back and told me they would only give me 50% credit -- and they had to keep the original shoes. I asked if I could at least keep them to use as yard shoes since they were only offering half credit, and he said no, he could not do that because they would be returning the shoes to the manufacturer. So I declined the New Balance shoes and left. Here's the part that really stands out: I called Brooks customer service directly. Patrick R., a Brooks running specialist, simply asked for the numbers on the tongue of the shoe. No photos. No argument. No hassle. Brooks immediately agreed to send me a replacement pair based purely on customer service and standing behind their brand. What truly bothers me is this: The store most likely could have returned the damaged shoes to Brooks themselves and received full credit/replacement exactly like I did, yet they only offered me 50% credit while trying to steer me into a different, more expensive shoe that wasn't even close to the style I originally purchased. Mark, here's a little advice:When you operate a local retail business in a community like Keller, Texas, and you carry premium brands that stand behind their products, your store should do the same. Shame on Bear Creek Running Company for the customer service I received. People deserve to know the difference between a company that stands behind its customers and one -- Bear Creek Running Company -- that doesn't.

The store has a whole selection of apparel and accessories. I was just looking into some weighted…read morevests ao I was in and out, didn't spend much time in the store whoever nobody said hello or checked if I needed help, they just made I contact and went on with whoever they were doing. No a great customer experience but I also wasn't offended by it, like I said I just wanted to take a look on some products prior deciding which one to buy.

I have shopped online for 5.11 tactical pants/stuff for like 10 years, always been great quality at…read morea reasonable price. I've never been to an actual store so this was a nice option. I think I'll still order online as I have specific things I need, but I'll stop in and check it out if I have free time. Otherwise the store is in a good location and easy parking.

Nice store. Clean and well kept. Probably a fantastic place to shoe shop for women and children…read more Good selection of brands and styles. Unfortunately, their men's selection is minuscule. Only a few rows of men's shoes, resulting in little choice within styles. Only a few of each style in each size. So even if you like one, it's a real possibility it'll be out of stock in your size. Not the place for guy's shoes.

I have shopped at this location many times before and always had the best customer service from one…read moreof the store managers until today. I was shopping around for some new work shoes with my 2 children. My daughter (6) tells me she needs to use the restroom and goes to ask the associate working for permission. She returns to tell me the woman refused to let her use it giving the excuse that she was by herself and couldn't leave the floor. The "manager" as she calls herself comes over to explain her reasoning. I reply that I will escort them to the restroom (was planning to anyway) so she wouldn't have to leave the floor, she still refuses. Mind you this restroom is 3 steps into their back room! Every place I shop I expect to be able to use the restroom especially for my children. I find it unacceptable customer service to treat children like that saying they have to go next door (to a competitor) to use the facilities. My family shouldn't be inconvenienced because of their staffing issue. I won't be back to this location again.

stopped in here to get a new pair of crocs for my husband, I had my twin grandchildren with me. I…read moredidn't get the young lady's name that helped us and I can't locate my receipt. but she was amazing. I decided to let the twins get their first crocs and the young lady took the kids and helped them pick out all the things that you attach to personalize the shoes and put them on. spoke directly to them and not through me! I feel this is great to engage the kids since they are going to be wearing them. any way 4 pairs and a gazillion jibbitz later my grandkids have their first pair of crocs personalized by themselves and they wear them all the time thank you to the young lady with the colorful dyed hair for making my grandkids kids feel special! absolutely amazing customer service that is unheard of these days!

Sam and Roberto were wonderful! It was my first time in the Crocs store and they were so helpful,…read morekind and accommodating. They were patient while I chose my charms and smiled the whole time. I felt valued, appreciated and welcome! I applaud them for wonderful customer service Thank you so much

We used to have to drive up past Decatur to the nearest Red Wing (it's attached to a gas station)…read morefor work boots, but we found this location! Woohoo! The sales man, Brandon, was super duper helpful in getting my man the right size and fit with the inserts inside. Brandon said we have 30 days to wear the boots and make sure they are a good fit, so that's incredible! He said they can switch them out or whatever needs to be done to make them be a perfect fit. He was very patient and a wonderful salesman. Great experience! :)

Red Wing makes the best work shoes, hands down. My job is tough on shoes and my first pair of red…read morewings got somewhere between 3000-5000 miles with little to no issue, and supreme comfort even though I'm a little overweight. This compared to other brands, I had to buy a new pair every year -- Red Wing shoes last me three times that. If you go to this location, let Karen Helvig help you out. She really knows her stuff, isn't pushy, and is a great listener who really wants to find your best shoe and knows how to help you get it.

Had a great experience at this vans location. The staff was very attentive and friendly. They…read morehelped me find the right shoe and figure out my shoe size. The shoes I wanted were not available in my size in the store so they helped me get it shipped to my house in 2 days with free shipping. I bought the mustard yellow vans and love the way they look and are super comfy! I will return to get more for the rest of the family!

If I'm going to be honest here, which I always have been, I have not worn Vans in a really, really,…read morereally long time. 1985 to be exact. I was 13 years old and had a borrowed pair from a kid at a day camp I went to. They didn't fit him, so he gave them to me. The traditional black and white checkerboard pattern. They went great with my OP (Ocean Pacific) checkerboard hat with the flaps down the back. IT WAS 1985 PEOPLE. Flash forward to today. I was over in Southlake at the square and there happens to be a store. It's hot out and I just wanted to cool down for a few minutes. I went in and was surprised how much is different. It's not just checkboards anymore. They do have them, but lots of solids and different materials. Hemp, denim, suede and even lightweight materials them make them super comfortable. The prices were pretty decent as well. $30-$80 range for men and the kids shoes were in the $20-$40 range. Those were a little steep if I wanted to get shoes for a four year old, especially since her boat feet (which she inherited from me) grow so fast that it makes your head spin. They had lots of clothing and for the skateboard crowd many choices for decks, wheels, etc. Friendly staff and if I had the time and the money at that moment there would have been at least one new pairs of kicks for me. Maybe next time.

I would give 0 stars if I could. I came in with my family to buy our twins shoes for school and…read morewhile being checked out, the register froze. I understand technical issues as I used to work in retail. But rather than take us on the working register, they had us stand their for 20 minutes roughly while the associate tried restarting the register which didn't work and also called IT I'm assuming several times to only be hung up on. Meanwhile, we're standing there while the rest of the people in the line are being assisted on the working register. Unacceptable

Their policies doesn't allow their workers to speak Spanish apparently so getting the word out…read morethere if you speak Spanish do not come here .

Great store, love the online reservations. Picked stuff out on the app and reserved for in store…read morepickup. Everything is ready so I just try it all on at once and go. People in this store are super friendly too. Thanks Nicole you are awesome!

I was just looking at some shirts that I really liked in this store today and this infant…read moremillennial sale girl comes up to me and starts "fat shaming" me talking about, "have you ever worn these before?" I was a little confused by the question, like was she asking about shirts in general or shirts from Buckle? Anyhoo, I say I believe so, and she continues with, " well these are our Athletic fit, so, we also have bigger sizes, these might be too tight for you." I just said, "yeah, ok. Thanks" and she goes back to the other side of the shop she was before. I don't appreciate being fat shamed by some tiny little child who knows nothing about customer service. This girl needs to be fired! No wonder why the reviews are so poor here! UNACCEPTABLE!