The website is for the streets. It's very difficult to navigate and has different prices listed,…read morebut when you try to checkout there's a higher price showing. The popular items are mostly out of every shoe size. Coupons are difficult to add and free shipping is a joke! Whoever is in charge of updating this website should be fired for incompetence. I tried to order 4 pair of shoes and the website froze up and wouldn't let me complete my order. It's a complete waste of time.

The sales associate Ciara helped me find everything I needed in the store. it made shopping for…read moreshoes a more enjoyable experience. 10/10 service. great deals as well.

Excellent customer service, nice calm environment. Knowledgeable sales people. So many shoes to…read morechoose from! A lot of them have matching accessories to go along such a a purse, hat, fanny pack. Everything is made of leather. High end quality reasonable prices.

Returns, purchased Extra Wide Width not any wider than a wide. Had to return I'm in California so…read moreit says I can take it to any Walgreens for Fed Ex shipping. Go to Walgreens they won't ship need to go to another city to a Fed Ex Store. They take my shoes but SAS is charging me a $10 restocking fee. I should get paid $10 for driving all over town. Won't buy from them again. Way to difficult

Cameron had great customer service. Very knowledgeable in his products! Highly recommend shopping…read morehere!

Ricardo greeted me as soon as I walked in and quickly got to scanning my size and walk, explaining…read moreeverything as we went along and showed me shoe options they recommended. He brought out multiple shoes to try on. He helped me assess the different shoe qualities and ultimately helped me find the perfect shoe. I have never had a better fitting shoe! He allowed me to take my time and I did not feel rushed, judged, or like I was just another sale. He helped me set up an account to track my scans and purchases. I was in and out in about 30 minutes due to the attentive service. I'm excited to break in my new Sauconys!!

honestly every Lucchese store I've visited has had incredible customer service,,, and the Alamo…read moreQuarry location is no exception. Buddy and Marques were especially amazing. I brought in a vintage two-tone San Antonio ostrich boot that fit perfectly everywhere except my calves. they took the time to stretch them, & now they're the best-fitting boots I own. Buddy even conditioned them & they look fantastic!! they truly went above and beyond. u can tell they genuinely care ab the boots and the ppl wearing them. experiences like this are exactly why I love lucchese so much!!! huge shout out to the team here!!

I purchased my first pair of Lucchese boots in Austin recently and am so happy with these boots, I…read morewanted to visit one of the stores in San Antonio, the birthplace of Lucchese boots. The store was similar to the one in Austin but maybe a bit more of a selection. Right away I found alligator boots that are just amazing looking. The person helping us was extremely helpful and knowledgeable about the boots. Unlike the other store I first visited, here they also had other clothing and in particular, their jeans. The jeans look nice enough to wear with a jacket for a nice event, but they also have casual jeans. I know these boots are a bit expensive, but they are never going to go out of style and they will last a lifetime. They have so many amazing looks with their boots so I know I will be back for another pair.

Great items on clearance, found it and shopped on my phone. 3 cool face masks originally $12.95 got…read moreit for $3.50 , Fila Merk micro bag original $25 for $10 only, very nice fleece baseball hat originally $17.95 for only $5.85 and 2-pack very chic AEO active bandanas originally $9.95 snagged it for only $2.69. Love AE so much for their quality goods and stylish too. Two more items coming up AE jogger originally $49.95 now $14.49 and AEO flex boxer brief 2-pack originally $34.95 for only 9.74! Whoah!!!! It's an after holiday steal!!!! Best part of this great buy was... store pick-up and they even brought it to my car, just waited in the parking lot. Less contact, way safer!

I ordered Ordered a pair of pants for my daughter on February 6. Was told I would be getting it…read morewithin 2 to 5 business days. It's now February 21 and I still don't have the pair of pants. When I called the store to ask about the status the girl was very rude and had horrible customer service. The girls name I spoke with was America. Basically she said she couldn't help me and she couldn't refund me back the money. I asked to speak to someone higher than herself and she said she wasn't working at the moment. When I asked her what her supervisors name was she tells me I can't give it to you. I am super upset and will never shop at the Ingram store again. America needs a training on customer. She had a horrible attitude!!!!!!!!

I came here looking for Adidas NMD's in a certain color scheme - the light ones with the blue side…read morebumpers. I had called multiple places only to be told they were sold out or didn't have my size. This was one of the only stores I found to have the ones that I wanted I had been looking at this shoe for awhile and was not let down. Very comfy. Great customer service at this location as well. I complained because the only shoe they had left was the display and it was a LITTLE dirty - (i'm OCD, sorry) and the guy actually cleaned the shoe for me while I went downstairs to see if the Champs below them had them or if they would be any cheaper buuuttt they only had the grey/black color scheme and Show Palace didn't have any NMD's at all. So Kids Foot Locker came through in the clutch. Thanks again for the great service and awesome shoes !

Norma at the Parfums de Marly fragrance counter was very unprofessional and bleak. We visited…read moreFebruary 16th, 2026. Not once did she speak a word to me or my friend while we were sampling, didn't offer any assistance or even acknowledge us. I'm willing to bet that it was because we looked younger and there's this stigma (especially in the fragrance industry because I work with fragrances), that the younger audience doesn't buy anything. Not only was Norma very unwelcoming and inhospitable, I also observed her eating chocolate pretzels right in front of us while scrolling on her phone. This was a very gross and unprofessional representation of Saks Fifth Avenue and Parfums de Marly. Norma needs better training because she seemed very comfortable doing this as if she does it all the time. There is one bright side to this story though; Patricia came to assist my friend and I and actually spoke to us like we were human beings. She seemed happy to assist us and even made light conversation with us. I felt a lot more welcome speaking with her. Norma could learn from her. If Saks Fifth is comfortable with having their name and luxury brands represented so sloppily, it's only a matter of time before this location closes. Very disappointing experience.

23 Dec 2023 I was…read morereally looking for the hair salon to check if they had a particular product. I asked the first clerk I saw in fragrances. She wasn't sure where the salon was, but the gentleman she was speaking with (he also worked there), said to follow him and he'd take me to the salon. You can't get to it directly, he said. What!? Something about while the salon is part of Saks, it's not really part of Saks. Oh, okay. Well, we go in the back area where inventory is stored, go through a couple of hallways and doors. The last door puts you outside on the sidewalk. The salon entrance is only accessible from the outside, no inside entry. Who knew? After all this, they didn't have what I was looking for. Oh, well.

Clean and well kept store. Great deals this weekend! Also offers military discount. Associates are…read morevisible and helpful.

So I was honestly impressed and I'm impossible to please when it comes to Customer Service because…read moreI think I know everything a lot of people do you think that same way but I am sure I'm getting her name wrong but I believe it's Eileen. She was kind and patient and exactly what I needed in my shopping experience I feel very cared for. I actually had a personal injury from a car accident and I wasn't even able to put on my clothes because my shoulders broken, but the associate was so accommodating to adjust everything and make it feel comfortable because my bras were not put on right because I didn't have two hands. I left one hand and she helped me with that and I felt very cared for I love the clothes I got. I think they're red. I'm a fashion stylist book your appointment with me today and I will give you a free consultation.