The service is probably the best all because of a friendly lady working today on April 5, 2025. I think her name is Clr Siz because that is on the receipt. She guided me to select my kid's shoes for running! The Flex Runner 3 (GS) is awesome and It is lightweight! Thanks to the lady, She guided me through this awesome pair of shoes, The Nike Flex Runner 3! The value was pretty reasonable, though. I would give 5 stars, but they don't have the Nike Alphafly 3, The Nike Vaporfly, or The Nike Pegasus 41! Still, The Flex Runner 3 is lightweight so my child can run fast easily. Either way, she should be proud of herself for treating my child and I nicely! read more

Shoe City - New shoes with receipt - Shoe Stores Near Me - Santa Ana, California

I've been here twice and both times have not been offered help once. Today I gave them another chance because I live close by. There were 6 people stocking and not one person offered me help. All I wanted to know is where the KSwiss were. I walked every aisle and couldn't locate them for 15 minutes. No signs for Men's, women's, children.... Nothing. I never found the KSwiss so I just walked out. Wasn't even acknowledged leaving as I walked right through 3 employees just talking. Heading to another shoe store now as I buy new tournament tennis shoes every two months. Sad that they could have a great customer who would have brought them even more business. read more

Horrible customer service. Two employees and the store was empty. First guy that greeted us acted like we were a nuisance. Asked him to provide the biggest size available and he would just walked away. read more

I'm always had a good experience at this store. There has only been one time they've been out of my size of a particular shoe. The staff have always been helpful when I need em as well. read more

If I could give this place a 0 star i would. I don't know who is in charge of this store but... Who ever is needs a major crash course on Customer service (so do several of the employees.) There was one young lady by the name of Yazmin THAT DID make a huge effort assist me and my wife. Since we were the last people in the store. The younger gentleman and one of the other girls there made it super obvios that is was closing time and kept giving us attitude about our presence there.They were very rude about it. I understand they were in a rush to leave but there was no need for so much disrespect and lack of courtesy skills. SHOE CITY: i hope someone from corp. reads this so you know what really goes on in your store and how we will never step foot in there again. The 1 star i gave you guys is too much ...then again that star goes to the young lady Yas who was very helpful. read more

I usually do not waste my time and energy if I receive bad service. I usually just move on. I needed to express my feelings on my service at the Harbor location of shoe city. I bought a pair of 8.5 Converse shoes. The unisex 8.5 women's is six in men's. It was recommended to me by One of the sales associates there. I headed out to work the next day wearing the shoes. My husband said they looked like clown shoes because they were in a men's style. They were very uncomfortable and floppy. I never spend that amount of money on myself. It was kind of a big deal. I went back the next day and tried to exchange it because they have a 30 day return policy. As I walked in with the box and my receipt, the girl behind the counter already started telling me no. They had decided that they were used and dirty and they were non-returnable. The other two associates agreed with her and declined a refund. They were so incredibly rude. I felt horrible because I don't have that kind of money to throw away. They thought it was funny! And pretty much told me oh well.. I took the shoes to the Brookhurst location at the promenade in Garden Grove. The young man behind the counter was incredibly pleasant. He happily took them back and let me pick out something else. They weren't even from his store. I am so grateful to him. read more

They actually had my size 8 here in Jordans. If you see my review on the Tustin Avenue one, I also recomend this place. I bought my Jordans here for $100.00! What a deal! :D read more

Shoe City - Shoe Stores Near Me - Santa Ana, California

12/27/2018 Please save yourself from ((Salvador) he's always there... pretty much there is nothing good about this shoe city location.. my poor father and son. My father, my sons grandpa bought my son shoes for Xmas... well they were tried on and immediately take off. Say in box for 2 days. Upon my father trying to return, he was immediately denied by Salvador. Salvador make accusations they were worn. None the less, this store doesn't give a rats ass about the customers very over priced & they know it. Hence the managers behavior to the customers. Clearly I'm. It alone. Look at the rating of this location... I've never seen a store disregard customers like this. Let me add, this has happened multiple times, i May add... read more

This place is TERRIBLE!! I wouldn't even give them one star. I purchased my boyfriend a pair of black converse for $50. When I got them home they looked used and dirty. I brought them back to exchange, not even return for cash back, and the "manager" Salvador looked at me said "no" and threw them back in the box, shoved the box at me and basically called me a liar and said that I used them and he wasn't going to do anything. He then gave me a number to call which was the main office and the woman I spoke with said they weren't going to do anything! AVOID THIS COMPANY!!!! THEY ARE SHADY AND WILL SELL YOU USED SHOES AND HAVE TERRIBLE CUSTOMER SERVICE!!!! SPEND THE COUPLE BUCKS MORE AND GO TO A REPUTABLE STORE WITH STANDARDS BECAUSE THIS SHOE CITY AND THE IDIOT SALVADOR POSING AS A MANAGER ARE AWFUL!!!!!! read more

Just called in to see if they have the retro 10 bulls over. A girl answered the phone, asked my question, she answered "no sorry" I asked if they were sold out. Ignorant girl said "wait, what shoes?" Then why the fuh did you say no in the first place?!!?! It is 11am but wake your a** up and do your job properly ! read more

Horrible experience!!! Will NEVER go back to this location. Went here to get the whole family shoes. They hardly had any variety in shoes sizes and then if you were lucky enough to find the right size. They had two right shoes in the box or two different sizes. Tried to ask the guy working there for help and it was completely useless. Then they displayed youth shoes in the adult shoe section. I could go on and on. If you need to go to a shoe city I would only recommend the one in HB. It's worth the extra 10-15 minute drive!!! read more

Let me start off by saying that the only reason they are getting one star is because I cannot read them any less. Sunday February 26th around 7 p.m. my best friend his friend and I walked into this location on a Sunday evening in order to purchase a few new pairs of shoes for my best friend . we were greeted very monotone by a young hispanic girl. My friend is extremely picky so it took him awhile in order to pick out his shoes. In less than 5 minutes the girls had us surrounded like the secret SERVICE following me and my friends around the store at an uncomfortably close distance from both sides. Im all for good customer service and using it to deter shoplifters. But not to the point the associate makes me as the customer feel extremely uncomfortable, Not only that , they very rudely held a long conversation in Spanish assuming that because we were white that we couldn't understand them. As the uncomfortable situation continued The more irritated I became until i said something about their behavior to my friend loud enough for them to hear and waited outside. read more