Desarae was absolutely amazing! Thank you for assisting our family and letting us know about the no sweat protection plan! She was so kind and attentive! Thank you thank you read more

Mark and Suji did not show professional communication. I went in to exchange my BRAND NEW SHOES because they were too narrow. They inspected the bottom and there was some specs of floor dirt. They said they cannot accept exchange because they were unsellable. They were unworn with TAGS ATTACHED! Major attitude and lack of respect for the customer. I showed them the "new" shoes I wanted to exchange them with that ALSO had floor particles....from touching THE FLOOR.. 5 stars for EXTREMELY kind and great customer service from EVERYONE I spoke to in the shoe department. Super knowledgeable and helpful! read more

DICK'S Sporting Goods - "Not returnable" - Sporting Goods Near Me - Tustin, California

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We would highly recommend NOT BUYING TRADING CARDS (Aka Pokémon) from this location. They charge TWO TIMES RETAIL and do not advertise pricing on their displays and products. Even more so, they have a final sale / no returns policy on the smallest card at the bottom of their case and do not mention anything while checking out. So if you find out later they charged you more than TWO TIMES MSRP, you're basically stuck and they do not have any sense of customer service. No wonder this location has 2.5 stars. read more

NEVER BUY SHOES FROM DICKS ! I bought a pair of shoes for my son, brought them home and tried them on in the house they didn't fit and then I tried to return them three days later. I had my receipt and it was documented in my Dick's Sporting Goods account. They told me they were worn, which they were not, and the manager told me to contact the manufacturer (Hoka) so I did and they told me to go back to the retailer. Totally got the runaround. DO NOT BUY SHOES FROM DICKS SPORTING GOODS. read more

Robbie was incredibly helpful and made my experience today so much better. He was friendly, knowledgeable, and genuinely took the time to help me find what I needed. Employees like Robbie are what make great customer service stand out. Thank you, Robbie, for all your help today! read more

Shoe shopping today!!! Jacob was my shoe salesman today and he was awesome. He was super friendly and super smart and all the different types of athletic shoes for my needs. I came looking for shoes that combined comfort and stability and I found a new pair of HOKAs. He also introduced Brooks and Nike air for me (hot pink one) and it looked good but didn't offer the comfort as the HOKA had. I also noticed how he was always friendly and chill and helpful to a lot of customers and he was patient and asked what they were looking for. He also checked the stock of each item to ensure they had it in the store for customers to try one. Very good associate and you get the genuine feeling that he was attentive and listened to your needs in looking for the best shoe! Easy transaction at the front. Great value for the type of shoe that I bought today. Other good aspects of the store was that they had a variety of other sporting goods for sale. Tons of white socks, as well as colored socks. Large variety of athletic attire, sporting equipment, and lots of golf clubs. Rest of the staff were cool and items were clearly marked and matched register prices. Great shopping experience today. He also gave me the tip that Dicks match Amazon or Nike website prices so that's also good! read more

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I don't go to Dick's Sporting Goods often but the last 2 times I've gone there to buy something, specifically apparel (shirts) the sale price tag on the shirt and what they scan at the register doesn't match. What shows on the system is MORE than what says on the price tag. A few months ago, I caught it while still at the store, but yesterday I had bought another shirt and this time I didn't catch it till I got home when I checked the receipt. So, i went back today and got the price difference. The guy at the register didn't seem to care with no apologies as if it was a normal thing, and said that it "sometimes" happens, that it wasn't changed in the system. The scary part is HOW OFTEN DOES THIS HAPPEN??? The last a couple of things that I bought was on sale items with "RED" tag on them. Maybe "on sale" items they do this intentionally hoping that the customer doesn't catch it or just very sloppy when changing prices on the system. So, lesson learned. CHECK AND MAKE SURE ITEMS SCANNED TAG PRICE MATCHES SYSTEM PRICE ESPECIALLY ON ITEMS THAT ARE ON SALE. read more

I was dissapointed with my visit here today. The employees are friendly. The selection of merchandise for local sports teams is very good. However, they do not sell merchandise for non local teams. They sell a lot of shoes and generic sporting goods. The value is poor because everything is very expensive. In addition there is hardly any places to sit down inside the store. read more

DICK'S Sporting Goods - Inside - Sporting Goods Near Me - Tustin, California

Reese was wonderful and helpful. Wonderful outstanding customer service. Would come again.

I have had to visit this store far too many times over the past three weeks thanks to my very active six year old. The store itself is massive and carries an enormous selection of items. It is generally clean, bright, and well organized, with plenty of sections to wander through and browse. That said, nothing here is really cheap. There are a lot of interesting and useful products, but the prices are high enough that I constantly find myself hunting for clearance items. It would be very easy to blow through a one thousand dollar gift card in a single visit. Thankfully, the local 20 percent off coupons help make purchases feel more reasonable. The staff appears to be made up mostly of high school and college age employees, and that shows in the customer service. It is not bad, just very young and a bit unpolished. Most employees seem concentrated in the shoe section or working the front registers, with limited presence elsewhere on the floor. The running shoe selection for adults is a definite plus, with plenty of options to choose from. Overall, it is not a terrible experience, but it is not a great one either. I will continue to shop here because it is one of the few places that reliably carries sporting goods, but it is more of a necessity than a destination. read more

Lots of items to choose from for outdoor sports. Great shoe selection. A lot of clothes to choose from. Poor service though - walked through the whole store watching workers talking with each other but not greeting and helping customers. That's sad. Nice wide isles though - clean. read more

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accidentally bought the wrong item. Sean came and helped me with a refund and did a very thorough search of the store to help find the product I was looking for. Very good customer service. Sean was very nice and respectful. I will be coming back again! read more

Not sure how this place stays in business. The floor service is terrible--you can't find anyone to help, and when you finally do, they're overwhelmed and rushing between customers. I was given the wrong size because the employee was clearly stretched too thin. Meanwhile, three cashiers were standing around chatting like it was a social club. Where's the management? It's pretty obvious: the floor staff are overworked, and the front is too relaxed. This store is completely unbalanced, and it shows. Never want to come here again, that's why retails are not dead, bad retails are killed instantly. read more

Not enough employees on the floor. There's no one to help you. When you manage to flag someone down, they're overwhelmed by the sheer volume of people trying to get their attention. Management needs to do better by their employees in this regard. read more

I think this store has a great variety! Also, shout out to Nick who took the time to help carry our weights out to the car for us! read more

DICK'S Sporting Goods - Sporting Goods Near Me - Tustin, California

I like their wide selection of sportings goods, even paying homage to the almighty pickleball. I like the small golfing section where you can get a brief putting practice in. I'd've liked that golf section to be a little more developed (more holes or wider space), but that may be asking too much and would distract customers from their actual shopping. Plenty of parking. Polite, attentive staff. You'll likely find something relevant to your favorite sport here. read more

Dick's Sporting policy sucks a paid cash for two pairs Carhart pants ...over 120.00 size 36x 32 exchanging for for 38x32and they won't do an exchange so pissed . Customer service sucks read more

Roshan is the reason for my updated review and is the best. Great customer service, good attitude. Go to him if you want to use a coupon too, he isn't like Ken on supplements. read more

I spent time here with a friend who was getting gym attire and accessories. The store itself is very tidy and well organized. There seemed to be merchandise for most sports, although in some cases it is limited, and plenty of athletic shoes and sportswear. They do have fitting rooms to try on your clothing selections if you so desire. There seemed to be plenty of employees throughout the store and we were asked multiple times if we needed any help. At one point we asked an employee about some workout accessories (ie - forearm lifting straps) and she honestly admitted to not knowing the answer but would get someone who knew who could help us. She left and no one ever came to assist us. But that was the only semi-negative experience we had. The checkout was quick and friendly. I thought this was a great Dick's location for getting all your sports stuff. read more

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I had a very upsetting experience at this Dick's Sporting Goods. The manager, Mark, racially profiled me today and my mom on another day. I even had to call customer service to deal with the mess he left behind. My mom was told to call customer service herself, and they told me the same thing. Manager Mark even told me I was "incompetent." However, the lovely customer service team handled my situation very quickly and professionally. Brianda was the one who took care of me, and she did an excellent job resolving the issue with care and respect. I truly appreciate her help. read more

This location has the worse customer service I have ever experienced in my life. I first encountered with cashier Dylan who presented to be an arrogant, unhelpful, uncaring staff regarding my in store pick up purchase. I asked for a manager and to my surprised, Mark (one of the managers) was even more terrible. When I shared that Dylan was rude, I was dismissed following further dismissive feedback about my order. You can tell that both individuals do NOT care to represent Dick's Sporting Goods as a store who cares about its customers. I resorted to contacting Customer Service at +1 (877) 846-9997 to help with the cancellation of my order because these individuals mentioned were unwilling to help me navigate my ordeal of my order. I was supported by a very sweet customer service representative. I am uncertain how Mark is still a manager despite other complains I am reading on this site. He really is a mean, uncaring individual. He should not have this job. I hope corporate can really investigate his behavior and treatment of its customers. read more

Bought a set of weights. Luke was super helpful and helped me haul 300lbs out to the car.

Went to the World Series sale after the game...yes they said open till midnight but the way they handled the grown ass men yelling about them closing the line is great. I feel for the guy in the front but everyone was polite worker wise. Shout out to the stores workers for handling this with calm and ease. I apologize on the grown man children who were yelling at the worker outside over merch. read more

We have used this place since it opened for a variety of seasonal sports from open water swimming to snow sports. This is better than the old sports authority in my humble opinion, but if you are local then there is no competition. It is higher end, not as overpriced as REI. Just great to have a store like this still around where you can try things on and make sure they fit. Come on in and keep these places in business! read more

Manager refused to return a pair of indoor shoes that kept causing my son to slip while in session and couldn't even finish his session. Supposedly they were already used. It's not about you being able to resell the shoes (because obviously it's not a good item and are supposed to be taken off the shelf when they're marketed as indoor shoes when they're not)- it's about customer service especially with clients who spend hundreds of dollars a month at your store. Very disappointing. read more

I went into this location looking for an angels jersey. I found one in my size on a rack that said clearly 20% off angels apparel and in tiny letters. Apparently it said exclusions apply to specific player jerseys, but I found the shirt that I wanted on that rack underneath that sign and when I got to the front, they denied me the 20% off. I even walked back there and took a photo of the sale to which when I got back, they said yeah, even though you found it there we can't give you the 20% off Not apologetic at all. Not nice about it. Honestly just super rude. They made their customer walk all the way to the back of the store to check and then when I got back after doing that, they still denied me that discount, even though it was super misleading, and they should've just given it to me these big corporations are Going to fail because I never go to Dick's Sporting Goods and the one time I needed to. I had a terrible experience so I won't be coming back. read more

DICK'S Sporting Goods - Sporting Goods Near Me - Tustin, California

Great customer service with high quality everything ,great selection of clothing shoes and sporting goods

I was tasked with helping my son find football cleats after work/school today. After driving to two Dicks SG stores (HB and Cerritos), my last effort was to drive to Tustin. We saw there were possibly two in stock in Tustin so fingers crossed we called the store. I was transferred to Brian in shoe department. I really appreciated his professionalism and positive attitude. He took his time to confirm the shoes were indeed there and put a hold on them for us. It seems like a simple gesture but his attitude and assistance made all the difference. Thank you! read more

I came into a very busy store. Everything was very neatly arranged, in spite of their being customers on nearly every aisle. I could not find what I wanted, but I ended up in the golf section, and Matthew was there managing the counter. He asked me if I needed anything, and I asked him about 5 or 10-gallon water jugs with spouts, because I could not find any. He looked in the computer and saw that they had two. He spent about 20 minutes looking for them, because they were not displayed on the floor properly. He went in the back and found them for me. Even though there was a long line to get to the registers, all the checkout people were efficient and whittle down that line very quickly. I'm very appreciative of the staff here. I was shocked, because the last time I went to Dick's Sporting Goods, it was during Covid times, and the place was empty. You could not find help, and there were no customers. This was a pleasant shock to my expectations. Well, done Dick's-Sporting-Goods staff! read more

Had not been here in a little while. Me and my girl also stopped here last night to look at some sports gear and clothing for our summer workouts. Dicks have more supplies than Sport Chalet. I also bought me some MMA gloves for my punching bags and equipment at home lol. Nice store location. Only a 20 mintute drive from my home. Service was good, and the store has more things you need and want. I will stay in touch this time. read more

I got a new pair of brooks running shoes for Christmas as a gift. Unfortunately they were the wrong size. The shoe box had the dicks info and barcode so I figured I would just take it and exchange it for the right size. The manager informed me that they would only exchange it for the lowest price they ever sold them which he said was $3. These are brand new adrenaline Gts 23's. What a total joke. This is why brick and mortar sporting goods stores are getting crushed by online retail. Horrible customer service! read more

We ordered a NEW Joola Hyperion C2 online. However the paddle we received was a USED original Hyperion with C2's package on it. We went to the store and the staff only asked us to go check the paddles in store ourselves and they don't have the right paddle unfortunately. Eventually they refunded us but it's a frustrating experience. I think I'll order from somewhere else next time. read more

DICK'S Sporting Goods - Used Joola Hyperion paddle - Sporting Goods Near Me - Tustin, California

Service was nonexistent, when we did find a ploy, they had no idea about their products. What we wanted was not in stock, and they were completely clueless. Not worth returning! read more

Employees are scarce so it's hard to get assistance, but when you do, they are very nice and helpful. The store is uncomfortably warm (it's summer), so quick trips are best. They seem to have great stock, and will order anything you need that they don't have in store, and have it shipped to you. Checkout is a little on the slow side, but not too bad. Overall great store! read more

04/27 My bf & I drove 30 min to this location because online it says they close at 9pm we walked towards the store & a lady & a guy were just standing there telling us it's closed there were 2 other families behind us & they were just as confused too!!!! Ridiculous read more

Horrible experience DO NOT come here!!! My partner bought a sweater from the store and they forgot to remove the security ink tag so he went back inside to get it removed. The individual who took it off accused him of stealing because he threw away his receipt. He said "let me know the next time you want to steal something". This is unacceptable behavior on the employee and reflects poorly on all the staff and the kind of people they hire at this location. The individual who said this was a heavy set middle aged hispanic male employee working between the hours of 5-6pm on 6/9/2025. read more

I went in to look at running shoes during the holiday season, honestly expecting it to be crowded and short-staffed. However, there were plenty of staff available near the shoe section ready to help! Gabe was very friendly, knowledgeable, and helpful. He was able to answer all of my questions about which running shoes are best for the purpose I need. Gabe made my experience very positive and I appreciated it a lot - all the staff there were very kind! read more

Employees were top-notch; the staff was friendly, knowledgeable , and eager to help. They guided me to exactly what I was looking for and offered great recommendations. Prices were worth the quality of the product. read more

Bought 2 pairs of running shoes in the past couple of months from them. They have a great selection, friendly staff who can answer questions and give recommendations. 1 stop shop for all my sporting goods needs! read more

DICK'S Sporting Goods - Sporting Goods Near Me - Tustin, California

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Now I get it why they have virtually no stars. Misleading advertising wasting my time. I went to buy these shoes and I grabbed the wrong pair. Apparently these ones were 159 and they should've been $149 to get the discount. There was no price on them, and they were right below the sale sign. read more

DICK'S Sporting Goods - Misleading pricing - Sporting Goods Near Me - Tustin, California