This apparel store in Kenilworth is definition of antiquated. It offers clothing geared towards…read moreolder women with some home accessories. We tried to buy a Christmas ornament and were appalled by the glacial pace of customer service. There was only one person in front of us and we waited for over 15 min despite there being 2 employees. Their excuse was having only 1 cash register and they didn't even try to accommodate us. Save your money and go to Poppy and Stella that has entered the 21st century offering Apple Pay.

I purchased Judith Vos earrings for full price on a Sunday at this store. But decided when I…read morebrought them home, the color wasn't flattering. Two days later I went to return them with store receipt and tags in place so I obviously didn't wear them. I was told I could not return them as all jewelry was non returnable. I was not aware of this. Also there was a sign facing the back of the store which I did not see with merchandise return policy. Clothing can be returned but I didn't see the very end of the notice which said all jewelry was not returnable. I am very careful to wait a day or so to buy anything that isn't returnable to make sure I want to keep it. But I was not aware that jewelry is not returnable. Even though I went to the Judith Voss website and if I had purchased the earrings there, I could return them. Buyer beware!! Small print on the receipt at the bottom said all jewelry was not returnable. I have been a shopper for many years but have never encountered not being able to return full price, not final sale, jewelry. It would have been nice if the sales people could at least alert me of this policy. Irresistables will not get my business again. They have lost a customer. So I have to give them the lowest star possible.

I would agree with previous one star customers. The staff are very friendly and well trained sales…read morefolks but not trained in most foot or back problems especially medical conditions. Not sure how these commercials on air are still so influential. My wife was talked into $1800 worth of inserts NOT shoes. INSERTS. It never helped her pain. Stick with $18 inserts. Same results.

Kelly was amazing. Excited to get some relief with the 3 step system! Just getting started on this…read morejourney! We shall see. So far so good!

11/25/17 I needed my new heels to be fixed for a party i…read morewas attending today. So i first took them out Security Mall to that shoe repair shop cause it was closer to my house. But the Korean lady told me she couldn't fix them until next week, and this was Wednesday 11/22/17 & she was going to be close on Thur,fri,& Sat...what kind of shit is this i said to my self so i brought my shoes down Lexington Market and Alex got right on top of them and i was able to pick them up the same day..I will be coming to Lexington Market from now on and you should to. Just ask for Alex Mrs Dee P

This was my first shoe repair experience. I opted to have these shoes dyed black, as the merchant…read moreinformed me he could not clean the shoes as the taupe shade would become discolored and he could not match the original color. While the body of the shoe is nicely uniform and the color density is great, the job itself is shoddy. Is this a reasonable outcome when having shoes dyed? The merchant himself was pretty nice.

Classic shoe repair. Very reasonable cost to reattach the footbed to the sole in my Birkenstocks…read more He wasn't sure it would hold but the cost was very fair so I decided to try. Came out great and seems to be holding! I'll definitely go back if I need any other cobbling. They also had a nice selection of shoes for sale.

Took my boots that were quite old to Dan Brothers and they made them look brand new!!!…read moreThank you Dan Brothers!!!!

I was recently at The Avenue when I saw this J Crew Factory and had to go in. I have a regular J…read moreCrew I visit near my job, so I'm aware of all the styles and prints out this season. But I go in other stores for their clearance section. Happy to report this particular JCF had some good stuff on clearance and I bought a top. Payment was a breeze and the limited service I received was good.

We were at the Avenue on White Marsh today and saw that the J Crew open and we went to go in and…read morefirst we got greeted by the nice man in the front named Trayvon he was very helpful I really like how nice he was with the customers! Like for example if they didn't have your size in the shorts he will order it on the computer also it's free shipping to get it delivered to the store or your home. Overall they had some nice colors also have men's,kids and women's clothing really liked the store recommend to come to the store and ask for Trayvon when you come.

I worked with fast break sports to buy 25 bachelorette party tank tops. I was originally going to…read morework with a different company but it didn't work out and I needed these tanks fast. My friend from Baltimore recommended them and because I live in Annapolis the planning was done over email. Sandy was an absolute pleasure to work with. She helped we with design (I really needed help), offered me choices of shirts and gave me different options and price points. The shirts were ready with time to spare and they turned out beautifully. Sandy went far out of her way to help me. She was kind, responded to emails quickly and was so accommodating. I would work with fast break again and really recommend them especially for shirt orders.

I am very particular when it comes to finding exceptional customer service and deeper selection for…read moresporting goods equipment. I have a number of family members who are highly competitive athletes and needed to have someone who could help recommend to me the best field hockey and lacrosse equipment for youth. Nancy, the store owner takes great pride in her store and went above and beyond with helping assist with the best equipment and took the time out which is a big deal versus going to a big box store where people could care less or have real experience coaching. They even have live animals in the store which was very cool. Excellent store and outstanding service.

Customer service was top tier especially from the young lady I believe her name was Talia or…read moreTalisha. I feel bad don't remember her name. However my 16 yr old wears a 14/15 size shoe. Which is a hard size to find especially the more popular shoes. She went above and beyond to assist him with his search. She even provided him with advice for purchasing shoes In his size. How he should look at certain times to ensure he find his size. She even said that she would continue to look for shoes in his size and would contact me when she and if she finds anything. My son had became frustrated with his search and she really helped him feel better. She just went above and beyond with helping my kid.

I had an emergency situation. Needed to be appropriately dressed for an orthodox wedding at 6 PM,…read moreand I walked in to Hat Box at 4 PM. In no time at all, I was shown a nice selection of suits, fitted professionally, got all my accessories, and even got the hems of the pants done while I waited. They cut the tags off everything by 5:30, and I arrived at the wedding right on time, looking & feeling great. Got lots of compliments, too. You will not go wrong shopping at the Hat Box in Pikesville.

Great store with great customer service. They fitted me with a great suit. They are professionals…read moreand they are priced right. It's clean well stocked store. Excellent place!!!' Highly recommend!!!!'