I recently visited both Road Runner and Fleet Feet while searching for new walking shoes, and the…read moredifference was striking. Fleet Feet was, quite literally, feet ahead of the competition. At Road Runner, a foot scan gave me useful insight into my foot structure and what to consider in a shoe. The technology was impressive, but the experience was less so: the store seemed understaffed, trying each shoe often meant another 5-10 minute wait, and when another associate stepped in, I had to repeat what I had already gone through. More importantly, when I asked to try a shoe outside the scan's recommendation, I was discouraged because it contradicted what the technology suggested and was told not to try it on. Data can inform a decision, but footwear is ultimately experienced by a person, not an algorithm. A scan should guide curiosity and judgment, not replace them. I eventually tried the Brooks Ghost 18, but Road Runner did not have the colorway I wanted, so I bought them elsewhere. After my first walk, they began cutting into my ankles, and my search started again. Then I went to Fleet Feet. From the beginning, John made the experience entirely different. He greeted me warmly, did a new foot scan, explained what the results meant, and, most importantly, listened. He combined the data with his own expertise and my actual feedback rather than treating the scan as an answer. And finding the right shoe was not easy. Because of the anatomy of my feet, I ended up trying nearly 15 different pairs. Through every one, John's patience never wavered. When a shoe caused discomfort, he listened, reassessed, and brought out another option. He never rushed me, never made me feel like I was taking up too much of his time, and never acted as though he simply wanted me to settle on something so he could make a sale. What made the experience exceptional was that John seemed just as invested in finding the right shoe as I was. There is a profound difference between helping someone buy something and genuinely helping them solve a problem. John understands that difference. Eventually, I found the ASICS Novablast 6, which felt like the best fit for my needs. Unfortunately, Fleet Feet could not get my preferred colorway in time for an upcoming trip, so I ultimately left without buying a pair that day. And that may be the strongest testament to John's character and customer service. After investing all that time in helping me, John never pressured me to buy another color or settle for another shoe just to make a sale. He cared about getting me the right shoe, not simply getting me to buy a shoe. That kind of service is rare. I have met plenty of people who are knowledgeable, and plenty who are friendly. It is much rarer to find someone who combines expertise, patience, attentiveness, and genuine care for the customer's outcome the way John did. Fleet Feet, you have an exceptional employee in John. A foot scan can provide data and a system can generate recommendations, but neither can replace someone who listens carefully, applies expertise, adapts when the obvious answer is not working, and stays committed until the customer has a real solution. John turned what had become an incredibly frustrating search into one of the best retail experiences I've had in a long time. Thank you, John. Your patience, expertise, and genuine commitment to helping me find the right fit did not go unnoticed. Fleet Feet is lucky to have you.

Great service. They have a device to accurately measure my feet, not just asking me,"How do these…read morefeel?" In n out in 13 minutes. Not rushed but they had what I asked for.

I'm not too sure about this place, I came in 3 times trying to sell some shoes and everytime they…read morekept telling me the person who buys isn't there and told me to come back on a specific day, I returned two more times and still no one. I even tried to call the number so I wouldn't waste my time and gas and no answer. Third times a charm I kinda gave up, may take my business elsewhere. I'm sure they don't care though.

Have yet to visit instore but can't wait! There new website is very easy to shop and love that they…read morenow carry high fashion accessories, I was able to buy my BF the powerpuff SBs he wanted, and got myself a nice bag and some designer glasses. I noticed they do consignment as well before I have used the real real, but it plan to use equvalence the best time I want to sell any of my items! Shipping was fast easy! Thank you guys!

Coolest and latest styles to choose from for yourself and your family.To buy as gifts and presents…read morefor your friends and loved ones.For work,casual outings,weekends, special events,holidays,parties,graduations, church

I've always loved Shoe Palace. The variety of clothing and the lineup of shoe releases are…read morepleasurable. Just one of many happy customers

I've come a few times over many years. It's been awhile. Have always had positive experiences…read more Walked in with a pleasant smile and welcome hi. Top floor is men's and clearance section. First floor - women's. AC works well. Clean and in order .

I had been to this location, they searched up the shoe that I needed charge me for expedited…read moredelivery and then never delivered it. When I called, they said I could pick it up at one of the other stores, but could not confirm that the store had it. Nothing but terrible guest service along the way.

Hello guys , I will like to share this post. That way nobody can get anything from this store …read more This establishment management is the WORSE His name is JUAN and his team are HORRIBLE costumer service . I went to buy a few pair of shoes and another stuff need for my self. I made a mistake grabbing a wrong size of shoe so.. I back the following day to try to change the size BUT THE SAID NO !!! WTF is that. I just need to change the size that's all I want . I have a few people need shoes, I was planning to buy 70 pairs of shoes, in this location but you know what Fuck this place. Horrible service. I'm going to Skechers better to buy the shoes for the people the need it. And by the way I have the right size for my shoes in a different location . So.... fuck You guys !!

Francisco at WSS in Reseda gave us amazing customer service! He was super kind, patient, and went…read moreabove and beyond helping us find the right shoes. He even searched other stores, called another location to verify the stock, and helped us pay ahead so we could do a quick pickup without any hassle. It was my first time stopping by this location and I had such a great experience. The store had a huge variety of shoes and the customer service was excellent. Definitely coming back again. Thank you Francisco!

Whoa, there I was driving on Ventura Blvd. when I had to make a U Turn just to see what this new…read moreshoe store was all about. They say that they have over 5,000 pairs of shoes and everything is 50-80% off of the retail prices. The boxes are all labeled with their original prices and you take a discount off of that price based on the color of the sticker. They had a ton of great looking boots that are all 70% off. I bought a pair of Kenneth Cole boots that were originally $250 for only $75! I was so happy!!!!! I hope they stick around!

When I went to the store over a months ago or so I bought three pairs of shoes. I asked the person…read morewho was working there by the name Ernesto if those shoes are for exercise. He said yes. After using this choose, I found out that I had a problem with my heels. They are swollen and the pimples because of those shoes. I try to take them back to the Store a week ago and I spoke with Rocio Hernandez. I explained to her the problem with the pair of shoes I have. She told me you cannot return them because simply I wore them. Well, how I would find out if I have a problem if I don't wear the. I paid over $80 each. Rocio and another sales lady was very rude today. I was told that the pair of shoes I have they are not for exercising, which, this was not what I have been told by Ernesto when I bought them. I simply wanted to exchange them to another pair of shoes to use them to exercise not to walk like this too. She doesn't know how to treat a client and I'm reporting this Store. My . Do not buy anything from the store in Tarzana. Very bad Customer Service.

I recently visited the store and had a terrible experience. The saleswoman, Rocio, provided awful…read moreservice. When she first asked if I needed help, I told her I didn't because I was just browsing; later, when I decided on a pair of sneakers and asked for assistance, she snapped, "That's why I asked if you needed help earlier," looking completely sour and bitter. Honestly, she is a terrible employee. I do not recommend this store--the customer service is very poor. 0/10. My husband also asked her about a shoe size for my baby, and she was incredibly rude--she didn't even come over or anything; she just said, "Only the sizes you see there," and was very arrogant about it. The service was terrible. I had already heard bad reviews about that store, but I went because it was nearby; I will never visit that place again. You go there to make a purchase with your own money, not to beg them for service only to have them come over with attitude; if they don't like their job, they should just quit! I am never coming back to this store, and I don't recommend going there.

I placed an order online and picked it up a few hours later. Staff welcomes you in with a smile…read more While they got my order I walked around and noticed they are well stocked, clean and organized. Nice store. making it easy to find what you are looking for. They are having great back to school deals. you need to stop by.

Was doing some footwork during the Jordan 5 Wolf Grey drop last Saturday. Stopped by a WSS close by…read moreto this one asking if they had the wolf greys in. They had mentioned that the store on Sepulveda Blvd had them in. It was a 10 minute drive so decided to take my chances and check the drop out. While parking, I saw a line of about 10 people in front, so decided to get in line. While in line I can hear these guys talking out loud saying that they're just going for the biggest size. This is a highly sought after sneaker so didn't think the store representatives would just let someone ask for the biggest size. Boy was I wrong. I get it, the shops just want to sell the shoes and make their money, but each shop should have some rules for shoes that are highly sought after. Like not let people just ask for the biggest size. Have them write down or ask for 2-3 sizes, if they don't have the sizes, then they can move to the side and wait until the whole line is done before letting them just grab whatever pair they want. Also the guy in front of me got my size so I got super salty because he was one of the guys saying he's just asking for the biggest size. One of the representatives had stated that they had just sold the last pair of my size, so that really annoyed the crap out of me. These retail shops know what shoes are really sought after and which ones will probably sit for a while. I did like that they only allowed each customer one pair to purchase, either one men's or one GS pair. Not sure if someone can get in line once they make their first purchase but heck at least they had that rule. Unlike other shops that let people grab two to three pairs all at once. People will always show up and buy these type of sought after sneakers. I surely hope they read this review and make some changes for certain sneaker drops.

A specialty shoe store with the kind of knowledge and customer service that's hard to find! I took…read moremy mom for wide shoes (their specialty) and Amira helped us. She knew the products like the back of her hand and was able to successfully find 3 pairs of the perfect shoes for her needs. Beautiful products that make my mom feel like the woman she is inside. Prices are reasonable for higher end shoes and the styles range from classic to trendy. Owner John was welcoming and so much fun to chat with. You bet we'll be back.

The customer service is excellent. These employees know their shoes and actually care. They're…read morenot just out to make a quick sale. The pricing is reasonable as well.

My friend tore his expensive sandals, so after reading the excellent reviews, I decided to bring…read morethem here for repair. Cesar helped me, and he was outstanding from start to finish. He was completely honest and upfront, explaining that he wasn't confident the repair would hold but was willing to give it his best effort. I really appreciated his honesty rather than making promises he couldn't guarantee. I picked up the sandals just 48 hours later, and I was genuinely amazed by the results. The repair far exceeded my expectations. The tear is barely noticeable, and Cesar reinforced it so well that the sandals look like they have plenty of life left in them. Thank you, Cesar, for your exceptional craftsmanship and excellent customer service. I highly recommend this shop to anyone in need of quality shoe repairs!

I've been a client for years, and I can't imagine a better shoe repair and cleaning service…read more It started with a pair of rare mustard-colored suede Vagabond sneakers, which I delayed cleaning because I was afraid it would ruin the color. But the sneakers came out looking like new. Then came my arctic white Mackage boots, which I have cleaned every time I go on a winter vacation. Joe also takes care of my beloved large mustard-colored leather Tory Burch bag. I learned that it needs to be conditioned every six months, just like my suede footwear. I just moved to Santa Clarita, but I dropped off my shoes at Joe's again. Imagine the level of my loyalty and appreciation!