Great service. They have a device to accurately measure my feet, not just asking me,"How do these…read morefeel?" In n out in 13 minutes. Not rushed but they had what I asked for.

I am a canvasser who is on my feet for 6-7 hours a day, and I walk about 5 miles a day. I came in…read morehere having trouble with my previous sets of shoes. A young man named Skylar helped me. They did a couple of scans on my feet Which told him about what types of shoes would be best for me. I ended up getting some ASICS which felt like walking on clouds. I thought after a week of working, I might find some issues with them, but I've now been walking on them for three weeks and they still feel like walking on clouds. I recommended this store to my entire team of canvassers. Thank you!!

Came In to buy a shoe cleaner and walked out with a pair of Jordan 4 fire reds and Jordan 5 pro…read morestars. Great experience. The gentleman helping me was very knowledgeable and a shoe enthusiast like myself. He worked with me on the price and I'll defined be back. Ps. I did buy the shoe cleaner reshoevin8r. Great product to keep your J's clean. Thanks again. Update: Couldn't leave it alone. Had to get another pair. Walked out with a pair of Jordan 3 motorsports. Couldn't have had a better experience. The gentlemen were awesome once again. They continue to work with me on the prices to get me the best deal possible. GATORADE 6 GREEN PLEASE !!! Size12.5. Thanks again guys, you're the best

I'm not too sure about this place, I came in 3 times trying to sell some shoes and everytime they…read morekept telling me the person who buys isn't there and told me to come back on a specific day, I returned two more times and still no one. I even tried to call the number so I wouldn't waste my time and gas and no answer. Third times a charm I kinda gave up, may take my business elsewhere. I'm sure they don't care though.

I've always loved Shoe Palace. The variety of clothing and the lineup of shoe releases are…read morepleasurable. Just one of many happy customers

Ihad a great experience shopping at Shoe Palace. The staff was friendly, patient, and really helped…read moreme find the right size and style without rushing me, and believe me when I shop for Jordan's. I go back-and-forth several times between two diff pairs. The store had a strong selection of Jordans and other name-brand sneakers, with plenty of sizes in stock and good color options.

Xandra was super helpful in helping us out!!! I was trying to find a gift for someone and we were…read moreable to find a pair of comfortable and stylish shoes to our liking and budget. The clearance area was worth a check, but I was disappointed to notice that the boxes weren't presentable due to the lids being cut through or raggedy, and some shoes even had scratches on them. I guess it's expected but even with clearance pricing, some shoes with the quality seem priced higher than they should. So do keep in mind! I think it's great if you want to keep the pair of shoes for yourself rather than to gift for sure. Buying from the regular merchandise section has organized and proper boxes by the way, so no problem with those - no public restrooms - unfortunately usually the sizes you see are all they have, but always worth to ask and see if they have any more in the back

Made a drive out here on a Thursday evening, luckily I was able to get along the traffic as I came…read morefrom across the other side of the SFV but nonetheless, I made it. Upon arrival, the store itself was not packed and not crowded. I had an online order to pick up from here so I stood in the regular line and waited for someone to assist me. Staff were ok; a bit on the dry side, I didn't feel they made the experience any better. The process went well, they asked for my name and then handed me my shoes. I tried them on while still in the store, so as to avoid a trip if they didn't work out, but to my surprise, they fit just right so I went home happy! The adorable chunky loafers that I bought today were also on sale on the website so the value and comfort for these shoes was satisfying! My visit for picking up order: 4/5 Parking lot is huge and lots of space **No public bathroom and there's a sign posted as well**

Francisco at WSS in Reseda gave us amazing customer service! He was super kind, patient, and went…read moreabove and beyond helping us find the right shoes. He even searched other stores, called another location to verify the stock, and helped us pay ahead so we could do a quick pickup without any hassle. It was my first time stopping by this location and I had such a great experience. The store had a huge variety of shoes and the customer service was excellent. Definitely coming back again. Thank you Francisco!

I always liked WSS but today, Francisco made my shopping experience memorable. I was just going to…read morewalk out with one pair, but because of his help and guidance, I picked up a few more. Thank you!!!

Whoa, there I was driving on Ventura Blvd. when I had to make a U Turn just to see what this new…read moreshoe store was all about. They say that they have over 5,000 pairs of shoes and everything is 50-80% off of the retail prices. The boxes are all labeled with their original prices and you take a discount off of that price based on the color of the sticker. They had a ton of great looking boots that are all 70% off. I bought a pair of Kenneth Cole boots that were originally $250 for only $75! I was so happy!!!!! I hope they stick around!

The entire staff, Charra, Rosio, Jesse, and Valeria are really kind and helpful. Ask them a…read morequestion and they'll know the answer. Highest recommendation for this store!

When I went to the store over a months ago or so I bought three pairs of shoes. I asked the person…read morewho was working there by the name Ernesto if those shoes are for exercise. He said yes. After using this choose, I found out that I had a problem with my heels. They are swollen and the pimples because of those shoes. I try to take them back to the Store a week ago and I spoke with Rocio Hernandez. I explained to her the problem with the pair of shoes I have. She told me you cannot return them because simply I wore them. Well, how I would find out if I have a problem if I don't wear the. I paid over $80 each. Rocio and another sales lady was very rude today. I was told that the pair of shoes I have they are not for exercising, which, this was not what I have been told by Ernesto when I bought them. I simply wanted to exchange them to another pair of shoes to use them to exercise not to walk like this too. She doesn't know how to treat a client and I'm reporting this Store. My . Do not buy anything from the store in Tarzana. Very bad Customer Service.

Was doing some footwork during the Jordan 5 Wolf Grey drop last Saturday. Stopped by a WSS close by…read moreto this one asking if they had the wolf greys in. They had mentioned that the store on Sepulveda Blvd had them in. It was a 10 minute drive so decided to take my chances and check the drop out. While parking, I saw a line of about 10 people in front, so decided to get in line. While in line I can hear these guys talking out loud saying that they're just going for the biggest size. This is a highly sought after sneaker so didn't think the store representatives would just let someone ask for the biggest size. Boy was I wrong. I get it, the shops just want to sell the shoes and make their money, but each shop should have some rules for shoes that are highly sought after. Like not let people just ask for the biggest size. Have them write down or ask for 2-3 sizes, if they don't have the sizes, then they can move to the side and wait until the whole line is done before letting them just grab whatever pair they want. Also the guy in front of me got my size so I got super salty because he was one of the guys saying he's just asking for the biggest size. One of the representatives had stated that they had just sold the last pair of my size, so that really annoyed the crap out of me. These retail shops know what shoes are really sought after and which ones will probably sit for a while. I did like that they only allowed each customer one pair to purchase, either one men's or one GS pair. Not sure if someone can get in line once they make their first purchase but heck at least they had that rule. Unlike other shops that let people grab two to three pairs all at once. People will always show up and buy these type of sought after sneakers. I surely hope they read this review and make some changes for certain sneaker drops.

Absolutely nothing special about this store, and the "sale" items are very few. I prefer DSW for a…read moremuch larger selection.

Bought shoes for my wife, we had excellent service,…read moreBill, Amira, and John gave us great attention and went all out to satisfy our needs.

A specialty shoe store with the kind of knowledge and customer service that's hard to find! I took…read moremy mom for wide shoes (their specialty) and Amira helped us. She knew the products like the back of her hand and was able to successfully find 3 pairs of the perfect shoes for her needs. Beautiful products that make my mom feel like the woman she is inside. Prices are reasonable for higher end shoes and the styles range from classic to trendy. Owner John was welcoming and so much fun to chat with. You bet we'll be back.

I couldn't be happier with the service I received! The craftsmanship and attention to detail were…read moreoutstanding. My shoes were repaired beautifully--they look fantastic and feel like new again. The tailoring was equally impressive, with a perfect fit and high-quality finishing. The staff was friendly, knowledgeable, and completed everything on time. It's clear they take pride in their work and truly care about customer satisfaction. Finding skilled professionals like this is rare, and I highly recommend them to anyone needing shoe repairs or alterations. I'll definitely be returning for future services!

5 stars isn't enough for Joe's Shoe Repair. Rats chewed up my shoes in storage right before I…read moreneeded them for a wedding. Took them to Joe with zero hope. He restored them to perfect condition -- you'd never know what happened to them. Fast turnaround, fair price, incredible skill. Lifesaver!