I have always had great service here. They always make an effort to greet customers who enter…read morewarmly and the check out process is always quick and efficient. The selection here is great too, my mom and I usually come out here with a few pairs to choose between from or we just get them all. The prices here are fair and if you are part of their rewards program, you definitely get some great deals or coupons on top of their already lower prices. The store is organized well too! You can find things you need easily from clearance shoes or items, accessories, socks, and other goodies! The store seems to be clean and well-maintained. They play great shopping music to listen to while you browse. Definitely glad we have a DSW close by as there aren't too many stores in Washington.

Boring selection. Rude counter service. Received an online…read moreorder. Shoes were filthy when I took them from the box-obviously worn. When I told the counter girl it made me not want to shop at DSW she said, snottily, you don't have to. Eventually went on to say it's not their fault. Would have been appropriate for her to at least say she hopes my next experience is better. Manager was not interested in my complaint about her.

Was interested in a pair of shoes that had some wear and were still $200, I asked if they would be…read moreable to provide a discount due to the noticeable scuffs. The manager on duty said they never do that. When I provided examples I personally had experienced in that same store with leadership being able to mark down items for instance when there is a rip in clothing, missing button, etc. it was like the gentleman didn't believe me. When I asked if we could speak with a leader he genuinely wouldn't call anyone or try to communicate with anyone on my behalf. Definitely was my representative of the customer service Nordstrom is known for.

Much has improved since my last visit 3 years ago. Today I planned on walking through to get to…read moreanother store which I did but not before buying a couple of items from NR. The store was clean, organized, and the cashier was very nice. Will definitely shop here again.

This is fun if you like treasure-hunt shopping and can make peace with not needing any of what you…read moreare about to get excited about. It has a good local-shop feel, and it is a nice change from bigger thrift stores that can feel picked over before you even get to the second aisle. I like a place that still leaves room for surprise. Worth a browse when you have a little time. Friendly staff. Great pricing and worthy choices.

Don't consign any items of value here. They ripped me off. I consigned 5 expensive bags, ( 1 of…read morethem was purchased for $400, the other 4 were appr. $200 each, they gave me $90.00 for all 5 that were sold. They were asking $20 for a waffle iron that they supposedly sold my coach for. Rippp offff. Beware

At first when you walk by you will wonder what the heck is that? it's not immediately apparent…read more Then you start to notice the play areas inside and you see the sign. This is a foam dart arena. You can play with others and throw the foam darts. It's a large space with a lot of room to run around and play with the darts but I think the mysterious entryway makes it hard for people to find or figure out. It didn't seem very busy - to the point that a staff member was sitting on the floor inside the area (in full view) making a phone call. They could do with some livening up.

I came to shop at Bath and Body works with my kiddo & had to cut it short due to the intense heat…read more The employees there were awesome & very attentive to my needs. My question to the mall management is why aren't you fixing this store AC unit?? If the tenants are paying rent for you. Why would you leave them stranded with no working ventilation?? Outlet Collection DO something to fix this issue. Sincerely signed a concern customer for the employees.

My first visit was over a year ago and since then, I continue to go back. I'm not sure how she…read morespells her name but Unique was not only professional but she was helpful, knowledgeable and had a pleasant personality! Her expertise was very helpful in the women's AND men's shoes. Also, with the back wall products that helped out my Birkenstock leather tennis shoe purchase for my sister and insoles for my son. Thank you Unique for making my shopping experience pleasant and giving me knowledge of shoes I probably wouldn't purchase if you didn't share your knowledge of the total shoe. (Your warm personality and expertise keeps me coming back)! If you ever get a bad review, it's because THAT PERSON was having a bad day and took you down with it. Keep smiling, sharing your knowledge and expertise. ALWAYS a nice visit just coming inside to see what new products OR sale items are in stock!!! Oh, my last visit there was a Nancy there that helped me. (Nancy, if you are still there smile sometimes and make the customer feel welcome)! You seemed to be holding back when we were talking. Maybe it was because I didn't purchase anything, I just had questions about shoes. One more thing. I absolutely LOVE those laces I purchased...definable will be back for more colors. I do not like to tie my shoes and those were great!!! Thank you Gentry shoe store staff!!!

Haven't purchased my shoes here yet, but did put a pair on hold…read more Definitely 5 stars for the customer service. Both associates were very kind and helpful. Even if I don't purchase this pair of shoes here, I'll be going back here in the future and recommending them to others!

Loved this store. I have been reading about the poor…read moreservice, that didn't happen to me or my fiancé. Treated well. Great selection of hats, boots and shirts, as well as many other cool items. I tried on several hats, and boots. I purchased a pair of steel toed work boots a hat and an excellent pair of cowboy boots. Hey, they ain't mind readers, it is a laid back atmosphere kind of store, if you have a question, need assistance, just ask. Very friendly. They kind of let you just browse around. You went in there looking for something, tell them what you are looking for, for crying out loud, it's not a used car lot with salesman coming up to you trying to push something on you! I absolutely loved the store!

The service here is terrible. They have a fairly good selection, but it absolutely ruined by how…read morethey treat you. I kept getting ignored or left standing. They offered to do shaping on my new hat. They said it would take 20-30 minutes which, no biggy, if it takes time to do it right then right on. But I come back 30 minutes later the guy looks at me, walks away, then I see him shape it in the back for probably 30 seconds super rushed. Weird vibes

Don't waste your time and gas to get here like I did.... They went out of business .... There's…read moreonly Famous footwear, Champs, and other shoes stores here left.

I called to check in on a shoe. When talking to the guy on the phone, he was not friendly what so…read moreever. And when we were done with the call, he doesn't even say you're welcome or bye when I said thank you. He just hangs up. Poor customer service!

Oh my gosh their phone tree is a nightmare just to quickly speak to an unenthusiastic store…read morerepresentative. And I called the local number for the store!!! I must have had to press 5-7 different options AND then listen to 2 minutes of legal jargon about my call being recorded just to get to a live person. (That live person really hates their job!!) What in the heck is happening? I just wanted to check if they had a specific brand in store. This is unacceptable and it's likely why online retailers and Amazon are taking over the industry. Just really the weirdest longest phone tree I've experienced in a while for a very quick question. Won't be shopping here.

I went in to buy shoes for my children. The young woman there was helpful, however, when it got to…read morethe older lady. She wasn't helpful at all. We asked for a different size since my child needed it and she automatically went into berserk mode stating we didn't have the correct box and kept on repeating it. I didn't realize until later why she was repeating it and staying in the area where we got the shoes. It was as if she was accusing us that we "intentionally" changed the boxes. Took her 10 mins to make sure the rest of the boxes of shoes we were going to purchase were correct. Then, she went to the back to get the size we needed Uh woman, the boxes we had was given to us by your coworker. The audacity to ask me upon checkout to sign up for a credit card was messed up as well the way you treated my family and I.