Good service. A little pricey but he delivers. I brought a shoe in for repair. I also brought a…read morepiece of luggage, a leather duffle bag styled carry on. The wheel busted. He could not fix. His vendors said the wheels were too thin. It's a shame because the luggage is like new. But a new lesson is acquired daily. I would visit again if I needed something repaired but I will be looking for another person to compare prices.

Had the shoe strap reglued within the wedge. It looks awful, tool marks chewed up the back heel and…read moreglue is all on the back of the shoe. Nothing I can do since it discolored the suede. Paid $35 and now they are in the trash!!

I finally found a shoe repair place to give some of my favorite & vintage shoes some TLC - new…read moresoles, polish/shine & one pair of shoes getting reheeled. I thought I was clear on what I wanted when I dropped off my shoes, yet didn't receive what I anticipated at pick up. Especially on the polish/shine aspect & was told when I came back that was an additional service. Not much to do about it as you have to pay upfront. I didn't have the bandwidth to banter with the owner or dispute the charge with my credit card company due to the unsatisfactory & non-transparent services. Hence the 1 star for the un-finishing product at $90 & will not return here for further shoe repair needs.

A faithful, loyal customer has been lost for this business. After writing a 5 star review and a few…read moreyears of good service, this relationship is now tarnished. The service kind of slowly, steadily started to decline with the new owner, Danny. He was keeping up with demand at first but life happened. I do not know any personal details or anything that may have happened, if anything happened at all, but there were several times that the store should have been opened but they were closed. I would call, and get no answer or call back. I let all of that go, fully understanding things happen. And Danny did recruit a friend/family member to help him in the business as he was away for several weeks. Below details where all bets were off. I dropped off a leather briefcase where the top portion of the bag was starting to separate from the reminder of the bag, needing restitching, glue, etc. It was still in tack, but starting to tear/come apart. I described the issue went over the bag to see if anything else was a problem per usual, received a ticket with an estimated pick up window and left the bag. It was trying to retrieve the bag that was the problem. I went a total of 4 times to pick up my bag, and there was always a problem. It was either not ready or could not be located. One person blamed the other stating, "...he was working on it.." I waited patiently as this was over the course of 2 months. It was estimated for pick up in 1 week. Showing up in person, led me to me leaving without my bag 4 times and with empty promises, making me do more work, like "...can you come back at 6pm?" I am here now and it should have been ready a month ago. Danny even promised me on the 3rd visit that, since he could not find my bag, that he would bring it to me, personally delivering to me since I was not too far away. He said he would text me around 5pm when he was on the way. I never received such text and he never came. 4th visit to retrieve my bag; they both were there (this is earlier this week by the way). Danny saw me, said hello as he was talking to another customer. I was friendly and polite. Mind you, I am not really upset at this point, a bit disappointed but still understanding. I just want my bag and in better condition than I brought it because that was the agreed upon arrangement. Danny took some kids out and quickly excited before servicing me but telling me that the other guy was there; not mentioning anything about the missed connection. The other guy stepped from behind the back wall with all bag news. My bag was not only not finished, but it was broken. The interior rod inside the handle piece to make it steady/sturdy to carry was broken into 2 pieces. That is not how I dropped it off. He then proceeded to state that it is how he found it, insinuating that I had broken it. I was A PAULED (intentional misspelling). I stayed calm, rather trying to figure this out. I am looking at the wooden rod; it is broken with splinters, like one would take a tree branch and snap it, not an even break but more torn with wood splinters. It looked as it was intentionally done. And I had to wonder for a second, did I cause that? But came to the conclusion that was impossible because I carried the bag in by the handle, per usual, and it was sturdy in the handle, meaning it was intact and not broken. This guy giving horrible customer service then proceeds to tell me that I need to go to a hardware store and find a replacement piece. Come again? Yup, he told me to go to the store and replace the piece and then he could fix it. I think that is when I started seeing red. Did this mf-er tell me to go get a piece that he broke, after blaming me for breaking it? Mind you, it is a custom piece that was cut, measured for this bag and had notches carved into it for hooking into the bag for sturdiness. You want me to do what? I then proceeded to let him have it. I stayed cool, because I am a cool guy, but I let him know he was completely in the wrong, rewind this interaction play by play from when I brought the bag, how many days I waited past when it should have been ready, how many times I had to take time out of my day to come up here, how I am a regular customer dropping off multiple pairs of shoes over the years, referring customers and writing a 5 star review. How dare you? At this point, he is trying to cut me off from talking as if trying not to hear it, or learn this lesson. Now he is trying to state that I am right, asking for MORE TIME with the bag. No! Run me all the pieces to it. He retrieves all the elements (handle, gold buckles, etc.). I add this to the experience letting him know that I brought it in as 1 piece, it's leaving in 10. Lastly, he kept repeating that he text me about the issue. We went through msgs, there was no such text. SMH. I may have paid in advance, I don't recall but it will be the last $ I spend there and I warn you all to proceed with caution.

I am beyond upset and disappointed with my experience. I entrusted this business with 10 pairs of…read moreluxury designer heels for cleaning and repairs, expecting professional craftsmanship and care. Instead, I received shoes that are now distorted, misshapen, poorly repaired, and in worse condition than when I dropped them off. expensive and elegant heels now have uneven shafts, visible bulges, warped silhouettes, sloppy glue residue, damaged finishes, and mismatched repairs. Some heel tips appear improperly installed, and several shoes look as though they were handled without any regard for preserving their original structure. When dropping off the heels I spoke with John and he assured me he can fix what was needed to be fixed and that he's worked with luxury heels before and I was in good hands . I am shocked that any reputable repair shop especially the owner John would consider this level of workmanship acceptable. Rather than restoring my shoes, they have left them looking damaged and, in some cases, virtually unwearable. I would strongly caution anyone with designer footwear or sentimental pieces to think twice before trusting this establishment (John. ) My experience has been incredibly frustrating and heartbreaking, and I deeply regret leaving my collection in his care.

Great work at reasonable prices! Ive brought shoes and purses here for over a decade and have never…read morebeen disappointed.

I have a hand made designer purse made just for me. The strap broke. Knew what I needed and…read moresearched for something near me. The shop is old and cluttered a hidden treasure. To sew one strap thirty dollars unapologetically. A little much for one strap but I didn't complain. I paid and noticed he said he couldn't do the other side but did. I was convinced in my mind it would be a quick pickup without communication. I was pleasantly surprised, what a delightful mature gentle speaking man. I highly recommend.

This was a project for a belt buckle that was wider than any belts I could find in retail stores --…read morea full 2 inches. After searching countless country & western retail stores with no luck, I finally found Ken at Atlanta Shoe and Leather. I only wish I had reached out to him at the very beginning. What started as an Easter egg hunt turned into a completely seamless and effortless experience. We designed the entire belt around the buckle in less than 30 minutes, and the finished product was delivered in just one week. If you have any one-off, custom, or unusual projects, I highly recommend reaching out to Ken. I'm confident that if he can't do it himself, he definitely knows someone who can. The quality, attention to detail, and customer service were outstanding. I could not be happier with the results. Highly recommended!

The customer service is friendly, and the people are professional. However, the overall experience…read morehas been disappointing. Service timelines are significantly delayed, and pricing is well above general market rates. I have been waiting over 45 days for a belt repair that I was initially told would take 20-25 days, which is unacceptable. This has been a learning experience for me. After going to another vendor for a similar service, I had the job completed in less than 48 hours. While I've heard great things about this business, that has not been my experience.

I learned of this business from the handbag retailer who recommended it as a place that could…read morerepair my bag. The place was nice and there were no problems with the person working. However, the prices quoted to complete the requested service (handle repair on a designer bag) was significantly inflated and the time to finish the work was quoted as weeks, not days. I ultimately had the repair completed elsewhere for a fraction of the cost.