Same-Day Cancellation - No Refund After Multiple Attempts…read more I had a reservation with Once Upon a Party Bus LLC for January 10, 2026. In the week leading up to the event, I made multiple attempts to confirm details and received no response. Then, just a few hours before the scheduled pickup on the day of the event, I was informed they would not "be able to make it." This left me scrambling to arrange transportation for 20 people with almost no notice. I was forced to book another company at a higher cost, resulting in a significant additional out-of-pocket expense. I requested: * A refund of my $100 deposit After receiving no response, I followed up multiple times - still no response. The company posted on Facebook that the business had closed and that refunds would be issued within 10-15 business days after January 12. That timeframe has now passed. I followed up again on February 2 requesting a concrete update and received no response. I also attempted to request the refund via Cash App but was unable to process the request. As of today, I have not received any refund or communication. The same-day cancellation and the failure to issue promised refunds or respond to repeated professional outreach are extremely concerning. If anyone has additional contact information for the owners or insight into how refunds are being handled, I would appreciate the information.

I can not recommend Once Upon A Party Bus more! Was looking around for a limo/bus just for a fun…read morenight of bar hopping with friends. I shopped a few different places. I spoke with Hope here, who was super nice and answered all my questions. Between the customer service she provided and the pricing, I decided to go with them, and I'm super glad I did! The bus is absolutely awesome. Lots of room, cool lighting, and it even has a bar with space for drinks. Our driver Ron was super fun and accommodating. He even recommended a couple of places to go around where we were. Such a great experience with this company. Will definitely use them when I need a party bus again!

We rented a bus from STL Ride for a mother-son dance and had such a great experience! Gretta was…read moreincredibly friendly and made the booking process easy for our group. Everything went smoothly from start to finish. Our driver was awesome -- professional, fun, and made the night feel extra special for the boys (and moms!). It really added to the whole experience. We would absolutely use them again and highly recommend them for group events!

Was over an hour late picking up our big group for the cards game because driver got lost. So that…read moremeans no one got a free blue cards jersey for the giveaway( ran out) Then when the game was over driver was late again picking us up because he was stuck in traffic we were all outside sweating to death waiting for a long while. Bus wasn't that nice for the expensive price they charged and driver tip was included

We had the best time celebrating my sister in law for her bachelorette party with Too Much Fun…read moreParty Bus! The bus was sparkling clean! The owner, Casey, was so nice and so easy to work with! The driver, Ben, was incredible and made the day so smooth and easy! 10/10 recommend! We will definitely be using Too Much Fun again in the future!

Such an amazing experience with Too Much Fun Party Bus! The communication was always quick, our…read moredriver was prompt, and the bus was spacious and clean! We are looking forward to renting again in the future!

We had a wonderful evening celebrating my husband's 60th birthday with a bunch of rowdy friends…read more Dave and Jenny were very accommodating and easy to work with. They were prompt, capable and understanding of our diverse group. I would definitely use them again! Thank you Dave and Jenny!

Party on cruises has the best busses. They were so much. I would recommend they and will be using…read morethem again.

Everything went as planned. The stretch limo was clean and champagne glasses were provided as…read morerequested. Christy did an excellent job and the timing for the 3 pick ups was perfect. We had a great celebratory evening. I would definitely recommend this company.

Very little communication- all texting no human conversation. We had a person that didn't get on…read morethe bus, they were in the bathroom. We were home 23 minutes after said trip. We paid basically $1200 for six hours. We traveled less than two hours.. I understand a contract is a contract. We also tipped our driver separate. She drove over our cul-de-sac and broke the cul-de-sac as a matter fact with the bus. However we were charged an additional $100 for 23 minutes.

****STAY AWAY**** This company is not safe to use. I booked…read morethis bus for my birthday and our driver abandoned us in downtown St. Louis because he refused to take us to our requested locations even though they were in our radius and all included in the contract. His reason was he simply didn't want to. We still had hours left that we had paid for that evening. We all ended up paying almost $400 in Ubers to get home that night after the driver was screaming at us to get off his bus. Tried getting ahold of the company for weeks and they ignore all my emails, calls, and texts. They just don't care. This company from the beginning was absolutely terrible with communication. They'll answer any sales related questions promptly, but once you book your bus, your questions and concerns will be put off for weeks. I could go on and on about reasons why you shouldn't choose this company. There are plenty of others in the area that you'll be much better off going to.

We were given a smaller bus than what we reserved for resulting in not being able to have everyone…read moreattend the bus ride. We understand mechanical issues happen (a flat tire that we were not contacted about prior to the event) but they are saying they provided a 22 passenger bus but we could only fit 15 people in the seats when we reserved a 26 passenger bus and the contract states a similar size and quality which neither of those were provided. The bus was way smaller, led light strips that kept tripping out. We got a very basic bland bus when we reserved a "luxury bus". We paid 850 for a 26 passenger and were given a smaller vehicle and charged a full hour overtime when we arrived at our end location at 1am. This definitely bummed out our wedding party. We were expecting an amazing luxury bus when we got a plain regular bus. very disappointing and customer service is no help. They did not follow contract and had false advertisement.

What a huge waste of money. My husband planned a party for my birthday and had friends come too. We…read moredrove around in parking lots, went to a few bars and a random cemetery and old mansion. Time at each place was extremely short and there wasn't enough at any of the places to really explore. Apparently the Lemp mansion and Exorcist house were closed so we couldn't go there. Those were the 2 places I was most looking forward to. I'm feeling so bad my friends paid for this because of me!!

I had such a fun time on the haunted Boogie Bus! My boyfriend and I went together and it was such a…read morecool experience. The hostess was really entertaining and shared so many spooky stories about Alton. I've lived in St. Louis for a long time and visited Alton a few times, but I learned a lot of new creepy facts about how spooky Alton is. The bus was decked out for Halloween, which made it even better. I'd definitely recommend it to anyone looking for a fun, spooky night out!!!!

A Perfect Touch was great and exactly what we needed for our wedding party - our driver arrived on…read moretime and followed the itinerary we provided ahead of time. She was very kind! The bus was very nice and fit our entire wedding party plus their partners (about 25 people) and we all felt very comfortable - we loved being able to control the music and interior lighting! Jeff (the owner) was very kind and great to work with - we highly recommend A Perfect Touch for your wedding day!

Poor communication from this company resulted in no limo as contracted and a loss of over $1000 to…read moreme. I would not recommended using this business.

Used Rockstar for my 40th and Phil was great! Clean bus, easy to work with, will definitely book…read moreagain!

We will definitely use this company again! The bus was awesome and Janice our driver was…read morefantastic!! Thank you!