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    Shortys Grill

    5.0 (1 review)
    Open 11:00 am - 9:00 pm

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    4 years ago

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    The Horton Hop

    The Horton Hop

    2.8(4 reviews)
    0.1 mi

    I have lived in this community for 40 years. I have gone to this establishment for years before…read morethat. Today we drove over to pick up lunch and ended up with two very simple issues. 1. A hit dog was missing from our order. 2. Every time we get hot dogs we specifically ask for LIGHT catsup and mustard. Each and every time we get the hot dogs they have so much slop on them you can't even get them out of the package without having an huge mess So today we decided it was time to make our complaint at least heard. My husband called initially and the owner Ashley (?) Offered to replace the hot dog. She wouldn't let my husband even explain about the catsup and mustard issue. She talked over him and never stopped long enough to get it out. He got louder but not rude. She claimed she didn't have to take it and hung up on him. I tried 5 times to explain and she stridently talked over me. Told me we were rude, that because we are old we expected that the customer was always right. Yes Ashley we are! We called for empathy and a possible correction on the catsup and mustard in the future and ended up being told 1. Come get another hot dog. 2. We were rude to try and tell her about the condiments and 3. She didn't have to take us trying to get a word in sideways 4. That the customer is not always right. That we believed that because we were old I will never go back! We USED TO stop by a couple times a week! My kids visit from Lansing and love to stop by for memories sake. I will do everything I can to stop anyone from being insulted by a business owner If enough people want to be treated like we were treated ed today, I guess they will stay in business but... My guess is that sooner or later if enough people in this small town get insulted and talked over when calling about an over abundance of condiments and a missing hot dog, the owners will fail. No excuse for treating us this way! Sometimes is about listening and respect not a replacement hot dog (which we explained we didn't want) Nuff said!

    This small town, independent ice cream spot does it right. They offer a special weekly ice cream…read moreflavor, and weekly food specials. This is a window or drive-through service operation. They always have quick, friendly service, and their weekly variety options keep people coming back for more. They remain open long after the other ice cream businesses have closed for the season. This is my local drive-through for a burger or a Coney dog, and ice cream, of course.

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    The Copper Athletic Club

    The Copper Athletic Club

    4.4(99 reviews)
    24.0 mi

    We like this place when we come through Marshall. Nice atmosphere, friendly staff, and the food is…read moregood bar food. I don't drink anymore but none of our family or friends complain about the beers. Worth a stop if you're nearby. Downtown Marshall is amazing during the holidays, especially Christmas.

    Went based on reviews and input from others that live in the area. Daughter and SIL are moving to…read morethe area and we love Schuler's for quality food but really hoped to enjoy this place for a fun atmosphere. I also heard they rent out space on the second floor and was going to inquiry about that for a party this summer but after today's experience, hell no! We went in and sat at the bar, ordered a drink, simple one with Tito's but it was wrong. That's not what bothered me, the fact that so many ppl walked by and never asked about it or asked anything says something. Also got to hear a lot of complaining. Isn't that what you love? 99% certain the person 18 inches in front of us, working was complaining about a drink made for a customer. They didn't like it and his response was that they could leave. I did call him out on that, you can tell I embarrassed him and he said he was talking about a co-worker. I'm pretty sure he was trying to cover, I know what I heard but he was embarrassed. It has been years but I've been a server, bartender, etc. the conversations are going to take place but you don't do it directly in front of customers.

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    The Copper Athletic Club
    The Copper Athletic Club
    The Copper Athletic Club

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    Shortys Grill - burgers - Updated May 2026

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