I just left Dr. Yao's office and was very impressed with the way he is keeping his staff and his patients safe. Anyone who know me personally know how I am especially about germs. While waiting for the Dr. I sat an observed the way they handled business. When the Dr. came in I thanked him for keeping his staff and patients safe. He told me he never closed his office due to the virus and always have taken measures to protect both staff and patients. He told me he had 3 more degrees outside of the ENT one being Public Health. The office was extremely nice and clean, and Dr. Yao have great bedside manners and is very informative. The Dr. sanitized his hands upon entering the room, he walked in and put gloves on, he was wearing a mask and a shield, asked me to pull back my hair an began to examine my ears. He checks my nose and throat as well. When he was done, the gloves went right in the trash. He said each room is fully wiped down after each patient. I have a follow up appt for a few hearing test. Oh I forgot to mention as you walk in the door there are many chairs however for your protection the seating is 6 feet apart and before you go to your room your temperature will be taken and you must sanitize your hands. I love it! Dr. Yao is highly recommended!! read more

I been a long time patient usually when you set an appointment you'll be seen within appointment time but now since their backed up you be lucky to see Dr Yao within an hour of appt.schedule. read more

Shounan Yao, MD - Update address - Ear Nose & Throat Near Me - San Gabriel, California

This is a very bad clinic with serious racial discrimination. White people who arrive late will be treated first and don't have to wait for a long time. Chinese people all hope to see this information in the future. Don't come here. People have to wait for too long read more

Very long wait but amazing new the.problem healed in 2 visits. Prescribes correct ear drops. Amazing service

医者父母心， 姚医生你的医德呢？after 4 months wait, in a room waiting for Dr Yao to check up on my son. He walked in and started a fight with me as a worried mom. Instead of care or check what was wrong with my son. I just got out of their office, the reason is Dr Yao refused to see my son whom is 17 & 8 month old. My son has bleeding nose problem so our family doctor referred us to Dr Yao, the dr Yao office said unless my son has life threatening or in the emergency room with the nose tissue then they can see him. after months waiting, my son was in their office since 12pm till 1pm today, they said they wont see him till he make the copay $20. So I called, they put in on hold for over 20 mins, I offer to pay over the phone then they told me it's illegal without my presence. So I made it there to their office in 8 mins. Have to take off work as family emergency. Paid the copay. Then finally a Norse showed up. I was hoping they can see my son first, because my son is suffering for so long, but then Dr Yao walked in fighting over how he refused to see my son, how he is so busy to care because we are still not his patient yet. read more

Shounan Yao, MD - Ear Nose & Throat Near Me - San Gabriel, California

This lady right here at the front desk is so rude! It's the second time I come for a follow up appointment and when I walked in she was yelling at a person that was filling up a form at the counter and she was like trying to take it away and then she slammed the pen on his clipboard. They were talking back and forth in their language and then she just told him something else and he walked outside to fill out his form. What kind of shit is this? The Dr was awesome but this lady needs to be fired for treating people like this. He was an older man too we all deserve good costuner service and she knows nothing about that. read more

Shounan Yao, MD - Ear Nose & Throat Near Me - San Gabriel, California

Today I am one wlll and one day post op from tonsillectomy and adenoidectomy! Dr.Yao did amazing on my surgery. I am healing good and let me tell you, I am not the youngest patient. Of course this procedure is best when young because of the healing, it was painful but Dr.Yao is magic!!! He is very patient and understanding!! I agree with other reviews, the wait time is for sure a long time however I can see why, everyone wants him as their surgeon and for good reason. Rusmee was also so sweet and kind! read more

Have the gates to heaven opened?! Dr. Yao is very professional and passionate for what he does. I got an ear infection from swimming and was transferred to his office. After the first visit, he noticed the keloids (excessive skin) on both my ears. [A note to my younger self: don't be a clueless, rebellious teen and get your cartilage pierced multiple times with a gun at cheap, shady kiosks in the mall.] He expressed his experience performing minor incisions to remove the keloids so, of course, I agreed and set up the appointments. I'll admit that my first visit took longer than expected in the waiting room. But I understand he's the only doctor seeing all these patients one on one, and he actually spends the time to check up on each. I've had doctors in the past who wouldn't even look me in the eyes or ask how I'm doing. If you don't like to wait for someone worth waiting for, I'd advise you go try to find a doctor who won't waste time asking about your well-being. Before and during the operations, he would keep me updated on every step along the process. He took before and after photos with my consent, which just shows how much pride he takes in his work. It's great. To readdress the waiting time since that's probably the biggest pet peeve for everyone, I'd bring a book or something productive to work on. The results matter most, in my opinion. read more

Thank you for taking care of me, Dr. Yao! Sometimes the procedures can hurt but that is the way things get done. He's very funny! I am confident in putting my trust in his hands each and every time I come to see him. See you in 6 months! read more

Dr. Yao is excellent. He took off "foreign body" from my ear canal in 1 second without any pain! All his front desk ladies and MA(I didn't get her name) are lovely and friendly. read more

I'm back!!! Another outstanding review for Dr. Yao! He performed a tonsillectomy on my oldest daughter back in 2018 and did such a great job I brought my youngest daughter to see him! She's 8 years old and recently (literally 1 week ago) had a tonsillectomy, adenoidectomy and turbinate resection! Being that my daughter is only 8, my anxiety was on HIGH! But Dr. Yao was VERY patient with me... he listened, showed compassion and reassured me that he would take great care of my baby girl! Right before procedure time, he walked me out to the waiting room and again reassured me! I literally could have hugged him! Rusmee was also great! She is his procedure scheduler and she did an amazing job walking me through it all, making sure the authorization was submitted and approved and also came into the exam room at the time of my daughter's post op to ask how it all went! I truly appreciated that! Thank you Dr. Yao, Rusmee and staff... I am once again impressed! read more

Dr. Yao is an outstanding physician. My dad's case was very complicated and multiple doctors were unable to treat him. Dr. Yao took over his case and the operation was a success. He has excellent bedside manner and surgical skills. As a physician myself, I completely trust his judgment and highly recommend him. read more

Dr Yao is the best, he and his staff are really nice, and friendly. Thank you always takecare good of me.

This place is horrible especially ppl work at front desk. Service is terrible . I my appointment was 10:40 and I arrived at 10:00 because they are always busy . At the end, I wait until 12:00 not my turn yet. They try to see patients as more as possible. $$$$ My time is money too . Finally I yell at them walk out this stupid place. This doctor could not help you at all since my last visit. Because my ears got infected.He just gave some antibiotic medicine after two weeks. My ears have same problem. read more

This doctor had no brain at all, I did not know where did he graduate from. My mom had ear wax deep inside of her left year, he just keep on pulling. I recommend dr Yao spray some medical water to soften the wax after that he just keep on pulling my mom ear wax and my mom complain painful then I suggest wait 5 minutes then try again he said make appointment for next time. Also, dr Yao teasing me. If I do not help him to move the medical chair I will be out of work. I am so rich I do not have to work for my living but Dr Shannon need to do dirty work help me to clean the year, nose and throat oh god who is poor tell him to reborn to find a rich family. read more

Made an appointment well in advance. Appointment was for a Friday afternoon. We arrived 30 minutes before the appointment and waited over 2 hours. Yes 2 hours! I'm sitting at the waiting area writing this review now. The office is packed with patients. This doctor is severely overbooked and the staffs are unapologetic. Simply unacceptable. read more

Dr. Yao was both pleasant and reassuring, I had went in for a second opinion but I waited over 2 hours for a scheduled appointment. The doctor's response to my waiting time? "Oh, its people like me that makes him popular!" I have worked in the patient office-setting for over a decade and this lack of regard to patients' time is truly disrespectful. I will not come back, nor would I recommend this office. Also, upon refusing to sign the release of patient information, the front desk had stated my signature was required to process my insurance claim when the document itself, clearly stated my refusal to do so will not affect my treatment, insurance billing, etc. The girl insisted that I need to sign if I was going to be seen. I had all but refrain myself that she cannot read English, but my prompt reply was, "I will talk to the doctor about this." The doctor never mention the matter and after two hours of fuming from waiting, I forgot to inquire about it. If the front desk can lie to my face, who's to say what they may "do" behind closed doors. If you have time, by all means, schedule an appointment. Be warned: the office average 2 hours upon seeing you. read more

I would like to recommend this place to check your otolaryngology cause I have experienced with here. I took off my tonsil in Dec 2016. I was really afraid about the surgery but DR Yao did perfectly work. I appreciate he help me always until now. So he is super nice person and wonderful doctor as well as there staffs are also friendly. I like there. read more

Better change to another doctor. Bad nurses except for Elaine Li. Not responsible doctor. read more

The location of his office is a bit hidden, I had my brother, who went there before, point me out the driveway to get in. Going north on Las Tunas, the driveway is hidden behind a building, and you'll have to turn into the middle lane to turn into the driveway. Doctor Shounan Yao seems very knowledgeable about everything, and was able to explain it clearly to us even in English (though we understood Chinese, I guess we were a bit too "ABC" looking, so he spoke to us in English). He explained everything in a easy to understand manner with no crazy medical terms that would confuse us. The only downside to seeing this doctor is that the wait time is incredibly long (I guess it's because he is incredibly thorough.) We had an appointment at 10:30am and we didn't even get seen until 12pm. We literally waited there in his waiting room/patients' room for 1.5 hours. According to my brother, who has been there repeatedly to see Doctor Yao, the wait time always ranges between 30min-1 hour after your appointment. read more

I brought my brother here for throat appointments and I thought this doctor was very nice and professional! I know the wait time could be long but it's not that bad . The girl that gives the appointments could be friendlier she's too serious. The other staff are very nice. The doctor is patient when any questions you have and answers them . read more

I would like to give a shout out to Elaine Li. my son won't be able to call the office to see if someone cancelled. so I (mother) called, I happen to talk to Elaine Li . OMG! she was so polite, very professional, nice and very patiently listen to me while I explained why I am calling for my son. she even called me back right away and was able to get an appointment the next day. Elaine is truly an asset to the company. Thank You so much Elaine Li. I really appreciate it! read more

We made an appointment but still had to wait for an hour to see the doctor. It just goes to show they lack of respect for others and especially their patience's time. read more

Dr Yao is very professional and caring. He treats the patient like family. Sometimes, the waiting is a bit long, but most of time, I got to see him at my scheduled time. My allergy is much better now after I see him! read more

Called and tried to make an appointment with a referral given to me by my family practitioner however the receptionist was by far the least helpful, unprofessional women I have ever encountered. Still wasn't able to make an appointment as of yet due to her increasingly demeaning manor and attitude. read more

This doctors office is horrible. Father in law had an appointment at 4:30 and it was 5:40 and still not seen. If you can't keep your appointments then don't overbook. read more

Dr Yao, is an excellent Doctor. He is very professional and was a pleasure to deal with. For those complaining about the wait, well there is a reason he has so many patients, he is a fantastic ENT. So when you come to visit Dr Yao, please set your expectations properly, Yes there will be a wait, and Yes he is busy. There is a reason why so many people go to him. I highly recommend Dr Yao. read more

Dr. Yao is the guy I highly recommend, he treats patient as friend, plus his professional experience, especially for my thyroid surgery, I have to say he is a 5 star doctor! No matter how long the waiting list it is, worth it! read more

If you can avoid coming to this office, save yourself the headache and find a different ENT. This office has the rudest staff I have ever encountered. Don't expect to be see at or near anywhere the time you set your appointment for. My daughters appointment was at 11:30, they didn't take us back until 12:40. They don't care or have consideration you may have a life and other things to take care of on a weekend. All the wait just to be seen by the dr. All of 3 minutes read more

I strongly advise everyone to avoid this doctor. There is no office management. They have no regard for appointment times. The wait is ridiculous, well over 2 hours, no matter what time you appointment is. The doctor is always rushed and unknowledgable. Frankly, his quality of care is very low and it's clear that he is money hungry. He's an otolaryngologist AND cosmetic surgeon.....highly skeptical that he puts patients and ethics first. read more

This place is always packed. If you don't have the patience to wait for an hour, even being on time, don't bother picking this place. Dr. Yao is nice but he mumbles when he talks. Maybe due to his heavy chinese accent but I also think it's partly due to negligence. We've been here 3 times for my daughter and all 3 times I've felt that he rushes you out of the door. I've heard that you can tell a lot about a doctor by their white jacket. Let's just say I was really uncomfortable when we first came and especially during my daughters surgery. I'm giving this place two stars because the front desk staff are very nice. read more

Dr. Yao is the most caring physician with greatest skill. I Had several visits to his clinic, he always spent time to answer my questions. Also his staff are very friendly. The waiting is well worth the value you get from him. My problem is resolved, thank you very much for Dr Yao expert opinion and treatment ! read more

I Had My Appt 4.24 Today Was So Nervous..My Procedure Was To Cut a Big Cist out Of The Left Side Of The Inside Of My Mouth I Didn't Sleep Last Nite Thinking Of The Pain I was Going To have....I'm So So Happy Dr.YAO..Is Awesome I Didn't Feel Nothing He HAS Hands Of Feathers Very Lite..He Made Me Feel So Comforable Took My Worries AWAY He Talked With Me During It...I Love That IN A DR...It JUST Makes It Easier...I'm Referring Him To Everyone I No......My Daughter Now Is Going To Make An Appt.......Awesome DR.....The Best THANK U.DR YAO..See U In NOV....He Gets A 100%..Oh My Name Cathy Salazar...Lol.. read more

I had a referral to see this doctor and after calling and trying setting that up. I will pass on this doctor and seek a better office to visit. The staff is extremely rude on the phone and if this is who is representing the office. I will look elsewhere. Horrible!!! read more

Dr. Yao is an excellent (ENT) head and neck surgeon, one of the best and most skilled in the San Gabriel Valley area. I've suffered from nose congestion, runny nose, and headaches for many years. I previously visited another ENT doctor at a famous, renowned hospital in LA and after the examination process, he told me that I absolutely need to have surgery (under general anesthesia). I then visited Dr. Yao for a second opinion and I'm glad I did. After reading my CT scan, he suggested a smaller, less invasive procedure done under local anesthesia. I went through with it and the whole process took only 15 minutes. Since then, my symptoms have lessened and 2 months later, my CT showed a 100% improvement in my sinus condition. I had always felt intense pressure in my head but now, the pressure has almost completely disappeared thanks to Dr. Yao. I highly recommend this doctor to anybody. read more

I don' t understand how their appointments work. I have been going here for 1.5 years and every single freakin time.. I wait at least 1 hour, regardless what time I come in. Oh, I have tried coming in earlier and ended waiting longer because they said it's not my time yet and of course, all of the other patients are backed up. Dr. Yao is good but I feel he's always rushing and not taking the time to go into details the issues. Recent appointment they forgot to call to remind me, so I called and they said it has already pass and I didn't show up so I told them I never got a call. Then the receptionist's voice changed. Appointments mean absolutely nothing, Be prepare to wait 1-2 hours regardless. Customer service is bad, the receptionists always seem mad or upset. They hang up the phone on me a few times before. read more

Be ready to wait about 2 hours to see Doctor!! The receptionists are total assholes!!! They have No public relations with the elderly waiting there! I don't understand how such a good doctor has people like them!!! You ask a question they give you attitude!!! I greet them they ignore me!!! I've called to try to get a sooner appt and they tell me to look in the yellow pages for a quicker appt!!! The Doctor like I said is amazing!! He truly gives his patients his All and truly does care for them. I hate writing bad reviews!!!!! read more

I don't know the Doctor good doctor or not but first time I been there he treat me all the same with almost Asian Doctor- wait 1hour and see 5 minutes. I have to wait for next appointment maybe better. read more

Appointment at 3:00 pm Arrive there 2:50 pm. Pay for first visit $130 and they called me 4:40 pm wtf waited for 1:40 hours even I had appointment. Dr. Yao only took less than 5 minute look for my nose and throat and he said Nose infection. He just gave me prescription to purchase from Pharmacy. He told the nurse at front desk that I need Sinus Rinse and Nurse charge me $15. Found out Costco sell Five times quantity for $16 same brand and same item. What a rip from this medical office. I will NOT suggest people who have problem with nose, ear or throat to visit this Doctor. You will be disappointed with the service and money you spent. read more

I went for my appointment today at 9:15 and I was the first one who arrived, they put me in the room around 9:25 and the doctor showed up at 9:51. In the mean time I heard he went to the other room to see other patient first, I was so upset so the first thing I asked him when he entered was " I was the first one here how come you went to see somebody else?" He slammed the door and was being rude said that was his staff so he had to see that patient first. So I got up and said I didn't wish to be seen because he didn't even apologize and gave me bad attitude instead. I'm really disappointed to this doctor and the last time I had my 11:15 appointment with him, I showed up at 10:45 and I was be seen around 1pm. This is really unprofessional for patients to wait 2 hours and no apology at all. I will never go to this doctor again. read more