So this was my Google review that somehow no one can see: We bought a bunny January 17, 2025 we…read morebought her everything she needed and more. She had plenty of room to play and be a bunny. She seemed to be perfectly fine last night at bed, but this morning she was dead in her cage!!!! After just 8 days. I reached out to Petland and spoke to Zach. He is the manager there that was there when we had purchased our bunny. He asked me to bring the bunny up when I got there. I had to call some 877 number. Tell them what had happened let them know. We just want a replacement bunny. I had my receipt and everything. I was then asked if I had a warranty I was never told of a warranty not one time while purchasing this rabbit and the Manager Zach knew that I wasn't offered one, he had no issues swapping out the bunny, but resolution told the store they couldn't do it because I didn't have a warranty, even though it was their fault I didn't have a warranty cause I didn't know one existed so not only did they sell me a sick rabbit that I only had for eight days but they did nothing to compensate me and my kids for our rabbit only living eight damn days!!!!!! My autistic son found the bunny dead an Zach helped me cheer him up he originally didn't see a issue swapping out the bunny but his hands were tied. All of it could have been avoided had they went over the warranty part with me and my kids I wld have gotten it and all, but even tho they didn't do their job I got screwed out of the money I spent for a bunny that died 8 days later Petland dont care about their customers or the pets they sell to them it seems to me they only care about rushing the transaction because had it not felt rushed we could have not gone thru the shit we been thru. Zach the manager is amazing and I know for a fact he would have done the right thing but the company did not allow him to. *****reply to the response below my review since you can't reply I will add to this***** I was told several different things at this point. I was told the vet was coming today and we would have answers by this evening and still nothing. I don't see how me not having a warranty holds any weight if it was not offered to me for one and for two it is truly a shame that the people that work in the store have to take the brunt of the crap because as customers can not get real answers or be compensated correctly and we have to go thru some 877 number instead of a face to face interaction when in only 8 days their pet dies! I have raised rabbits since I was a kid and never have we had one pass in 8 days, she wasn't eating much when we brought her home she seemed ok the night before the next day she was gone I had my receipt you can clearly see I bought everything the store suggested for her then went and bought even more stuff else where was doing all the things they suggested to do but she died in 8 days. I have to deal with the emotional trauma that my special needs son is going thru finding her dead and the financial burden of being out of the money for her but guess that don't matter right? Everyone tells me something different when I call, and it's a bigger run around each call. Oh and as for the vet exam even if they find something seeing the reviews I wish I wld have looked at prior to purchasing her it seems to me they are not gonna be completely honest seeing how they are handling me and my family already. When I asked for the vet report on her they said that the bunnies don't get vetted so riddle me this why not inform customers of that before purchase? Because they won't purchase right? In the state of Missouri you are suppose to have all animals vetted. This experience has traumatized my children and I wish I wld have seen the reviews before I purchased because I wldnt have because the bad reviews alone speak for themselves. So until this is made right I am leaving reviews on all platforms on our experience to educate others on how me and my family was handled. Shortly after I posted the review they reached out to me Said the bunny died from natural causes, and said I was banned for slander in the reviews even tho it's not slander it actually happened and the new bunny we got from there has a warranty on her I made sure to get one, so how does that work? Below are the pics of the first bunny we got from there I wish I would have took her to a vet before we turned her body over to them. The video below is the bunny that passed just 8 days after we got her

We bought a Saint Bernard August of 2024. Talked them down to 3,200 for him. We did all of the…read moresteps we were told to ensure if anything happened to him health wise we would be covered or taken care of. Please check when you buy them they are health tested. Our puppy is 9months old wasn't tested for anything. He now has one of the worst cases of hip dysplasia my vet has seen and they are appalled it's in a puppy so young. We caught this at 5.5 months old. Our puppy can't run play or do anything a normal puppy can, he chooses to lay in his kennel all day (open of course) we submitted a claim over 3 weeks ago and gave them all info they needed within 30 minutes. They asked for vet access and were given that the very next morning. We are just being told they are reviewing our case. They are wait for the sellers to give the owners the "money we paid for our Saint Bernard" before they follow through. As of now if they sellers don't pay the owners of this location won't be honoring the contract and we will be getting legal counsel involved. I don't recommend getting a puppy here. You never talk to the owners nor are shown any type of empathy over a puppy they should've ensured was healthy. This isn't our first purchase with them either. We were guaranteed an answer within 2-4 weeks now they are going around the bush about what will even be honored. ( hip dysplasia is 1000% avoidable if proper health tested. It is something that can only happen through genetics.) we didn't even own our puppy a month before he started showing signs. We got his official diagnosis November 2024 and now we're looking at a 10k plus surgery he isn't approved for until he's 2 for just one side and he needs a double hip replacement. all we can do is keep him on meds to be "comfortable" which he still isn't. This puppy can barely walk he falls down steps (2 steps) he can barely get up on his own and his back legs are completely useless. He can't bare any weight on them or he collapses. Not to mention screams and cries in pain all day. Let's not forget to mention his humped back ( he has spinal issues as well) he has all of his boosters went to the vet in the time frame we were given when day of purchase.

Kept my $300 dollars! Changed posting to no refunds after I called him that the puppy 6 weeks later…read moredid not look like the one I picked out. BEWARE!

Absolutely love my yorkie girl I got in January. Flew to St Louis from Texas and was met at the…read moreairport immediately after my arrival. I was handed my Bailey Belle and was in love instantly with her. Recommend Fisk Farm's 100%+.

Our female black lab Nera is the best. She is a super sweet, snuggly girl. Everyone who meets her…read morewants to keep her (my dad is always offering to take her off our hands ) 10/10 recommend Simpson's. If we get another (which I think we will) it will be another lab from Simpson's.

We just bought our second puppy from Simpson's and I cannot recommend them enough. Our first Lab…read morefrom Simpson's is a year and a half old and has hands down been the best dog I have ever had. He has been so loving and tolerant with my young children. Our second puppy we just brought home a week ago and we look forward to getting to know him as he grows. As far as Glennda goes, she has always been great to work with. She has always been responsive to questions I have and gets back to me in a timely manner (even before buying our second puppy from her). Her dogs are well bred and it shows! The facility was always clean and tidy when we picked up our puppies, and the puppies seem to be extremely well cared for. There is no where else I would want to buy a lab!

Really high priced and kind of ridiculous accessories for your dog like gold-tone chains worthy of…read morethe most impressive rapper. It seemed like most things were willing to look like fake Gucci or Louis Vuitton products. If you're into that sort of thing, I guess this is your store...

Absolutely love the store and the owners. Brought Jax in to see his breeders and got a new collar…read moreand some bones. Highly recommend. We will definitely be returning :)

Beautiful Boston Terrier puppies. Panda is a wonderful pet. Very healthy and playful.read more

From the owner: I live in Illinois, my home is in the country between Springfield, IL and St Louis, MO. I raise the…read morebest quality dogs I can. My adult dogs are our pets first, breeders second. My fur baby adults are house broken and loved on every day. I have the parents tested to be sure they are genetically sound. I maintain a disease-controlled environment for my fur babies.