Unfortunately, I need to leave this unfavorable review. I have been with Shred-It for over 10 years and didn't have issues, until they became Stericycle. The pick-up costs increased with every pick up with new service charges added each month and paying $175.00 per month for one bag of shredding pick-up is not longer possible for me. I contacted them on 12/11/25 to cancel my service as I was going to find another shredding option. After being on the phone for almost an hour and being transferred to two different people who wanted a description of why I was cancelling, I was told they would create a ticket and someone would be reaching out to me regarding my request. I was never contacted. I called them again on 1/9/26 as my account is still showing active. I was told that the last request wasn't entered by their office correctly and they would submit a new request to have my account cancelled. It is insanity that not only do they not provide an option to cancel on their website (the same website where I signed up and paid my monthly invoices) but you can't cancel by phone. My negative review is not for the pick-up drivers but stictly for my dissatisfaction with the Stericycle corporation and customer service. read more

This company has poor customer service. I had a one-time shredding done in October of 2024. I paid the invoice promptly. One year later I receive a collection call about a past due invoice. I called Stericycle five times over the next few months trying to figure out why I was in collections and no one could tell me why -they just kept telling me that they would call me back- They never called back and I had to keep calling them. Today 4/23/2026 I finally received an answer. They had billed incorrectly and sent a new bill with a breakdown that was incorrect. This took a lot of my time. I will never do business with them again and I do not recommend them as a business. read more

Do not work with this company. They used to be good and I have worked with them for almost 7 years and suddenly prices are up and customer service is the WORST. Very frustrating dealing with people abroad that aren't able to help you. Their drivers lie and say they picked up extra containers because your bins are full and then your monthly charge goes from $50 to over $600. Absolutely ridiculous. Find someone else to do your shredding. read more

They want $75 to shred a banana box size of documents If they don't want to deal with walk in customers and prefer their big business accounts, then say that. read more

Staff nice, shreds papers while you wait. Staff helps you carry in your boxes. I highly recommend this location

very poor customer service and they try and auto renew the contract without the customer's consent. i asked to speak to a manager about the rep's attitude and they never bothered to contact me our local company did it all for less with a positive attitude read more

This company will not take responsibility for the damage their employee and equipment did to my car. 10/20/22 I was parking in front of my doctors office and the receptionist told me to go outside to check my car. The Shred-It employee Julian was taping his glasses back together and was disheveled. He was on the phone with his supervisor Erika admitting that one of the shred-it bins had fallen off his cart and hit my car. He had her on SPEAKER and she asked if the car was drivable and if it was then "why is she making a big deal". She told him to exchange insurance info but since he didn't hit my car with his work truck, and hit my car with his work equipment he wasn't sure what to do. I took pictures of the damage and the employee Julian kept telling me it "wasn't that bad!" And he was "pretty sure that was already there!". I tried to be as polite as possible because accidents do happen and I still had to see my doctor inside for my appointment. My car insurance called me today saying they are refusing to take responsibility for the damage their employee made to my car. It's $2,500 worth of damage. The front bumper is dented in from the box and there are scratches on the hood of my car. BEWARE OF THIS COMPANY! If they damage your car, they will not act like it was already there. I am contact my doctors office for video proof that they damaged my car and I will be suing. In the pictures you can still see the middle bin hanging off the cart. read more

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I needed to shred some VHS tapes. Called and was told price, for home service vs bring in($75) which I chose. WHen got there to the World trade site, no activity. Could NOT find anyone. Rang bell, but no answer. Not sure they are even there. Very shoddy service. Will find someplace that cares. BILL read more

September 26, 2019: 11:10 +/- Today I went to AAA in Escondido, CA. When I tried to find a disabled spot I found four spots ( of 6?) blocked by a Shred it truck #3457. I went into AAA and when I came out it was still there. Then the driver appeared. I asked him to move as those spots were for folks that needed them."when I'm done" was reply. I then took pictures and called Escondido PD. They were more concerned if I was prevented from parking. (What about others?) They said they'd send someone. No idea if they did. I left but then spent twenty minutes getting Shred it's attention. First National number. Actually got supervisor. She said they'd ask him to move. That was obviously a brush off. Asked for Vista office supervisor. Enrique. He said they'd ask him to move. I said that wasn't good enough I wanted formal corrective action. What happened, when, why, and what as done to make sure it isn't repeated and I want it in writing. He said he'd call back. No call back. The minimum fine is $250 a spot but the normal is $880 per violation. That's $3,520.00! Despicable conduct by Shred it. Joel Walton Julian, CA read more

Shred-it - Shredding Services Near Me - San Diego, California

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If you are considering a regular on-site shredding service, please do your research! Customer service is HORRIBLE! Pick up days would be changed without letting us know. Not to mention the constant price increases and fuel surcharges. If I was not fed up enough, upon finally getting someone to come and pick up the bin after cancelling our service, they charged me $75 after not showing up to pick it up! It took many calls to get our service cancelled and not to mention several months to get the address changed on our bill after we moved. During all my calls to them to get this terminated, not once did anyone ask me WHY I was canceling. The pick up folks were great, no complains with them. read more