We really appreciate our carpet technician Steven Sam's that cleaned our carpets today. He's a great employee for Zerorez, very nice, caring, professional & very knowledgeable & experienced. He answered all our questions & did an A+++++ job with our carpets. We recommend him & Zerorez to everyone. We'll most definitely be calling this company & also asking for him to come back & clean our carpets in the future & will recommend him & Zerorez to everyone. We've had several companies clean our carpets before, & Steven from Zerorez did the best job of anyone ever has. If I could give him a million stars instead of 5 for a perfect job well done, I surely would!!! Everyone call Zerorez & tell them I referred you. You'll most definitely be glad you did!!! Sincerely, Kristi Bartlett A Very Happy Customer!! read more

Zero stars should be an option. We had an awful experience. After three weeks I had to call to track down our rug (really, this by itself was not a big deal). Delivery was scheduled, the time window for delivery came and went, and we never heard a thing from the delivery guy, so we left for our dinner plans. He called 30 min late. We know that stuff happens, but there was never a heads up earlier in the afternoon that he was running behind, and no apology on his part for not being in contact, and THEN when I told home we weren't home anymore he said "well what do you want me to do with your rug?" Rude and incredibly unhelpful in a situation that he created. BUT WAIT! Once our rug was delivered (by a different person the following morning), we noticed it had a strong fragrance-y smell. The rug was incredibly stiff when we got it back and when we vacuumed it lots of powder came up, perhaps a scented deodorizer?? There shouldn't have been residue left!! We chose Zerorez specifically because we were assured fragrance and chemicals were not used, yet our rug came back smelling like it had been dipped in some horribly fake floral scent. I contacted the guy who I had been in touch with, he said he'd get in touch with the rug manager, and that was a week ago. The smell has slowly dissipated but it's still there, and we just give up. Ironically, we've swayed friends and family from using Zerorez as they were all waiting to hear how our experience went before having carpets and rugs cleaned. We absolutely wouldn't return the rug to have it cleaned again, as we don't trust that it wouldn't arrive back to us smelling like fake dollar store perfume and baby powder. The customer service overall was crap, and the cleaning service was crap. Totally a bust. Our rug was so much better when it was dirty! read more

It was quick! I got a new puppy so lots of little accidents were taken care of and with an add-on the order is gone too! Good investment.

Made appointment on Monday March 25,2024 for March 29,2024 They was supposed to show up between 8am and 1000am at 830am they called and said they couldn't make my appointment. I now have kitchen and bathroom full of furniture in preparation of them coming . DON'T USE THIS BUSINESS read more

This is the third time I've use this company for steam cleaning off of my large area rugs. As they are not made of wool, they were able to be down in my home, which was very convenient. The second time Steve did the job and he is absolutely excellent and he is absolutely excellent! Very thorough and take this time to do the very best job that can be done. Very quick response time and I got in last minute with no problem set up with no problems at all. I will always use Zerorez! read more

We had a wonderful person call and then show up on time. He was very nice and explained what he was going to do. He followed all the protocols that the website said he would do. The carpets look amazing and we are very pleased with the work and outcomes. read more

I have used them several times and I'm always extremely happy!! My carpets are clean and smell amazing, plus they stay looking great!! Love, love, love them!!! read more

Stains came back after 15 days. I was told they would touch it up--no charge. I emailed after the 15 days and told them I had spots. They said they couldn't make touch up appointments online and to call. I totally forgot, and called 3 weeks after. I was promptly told it had to be done within 30 days. I looked over my documentation that was sent when I scheduled the appointment (it wasn't there), the man who cleaned my carpet did not tell me this, and the person I emailed (within the 30 days) did not tell me this. Had I known, I would've written it down and been more diligent about calling immediately. So, it was a waste of $350. And a really disappointing experience bc I wasn't cheap read more

Great company with a good work ethic! I had my carpets all cleaned last year and was completely satisfied , so now I decided to have my ductwork cleaned. Once again, it was easy to schedule, they came in time, and worked hard to complete a good job!! This company has a great work ethic and dedicated employees who know what Customer Service is and they deliver!! Thanks Travis for your hard work and good service!! read more

Great company and great job cleaning carpets. Rep was very nice and professiona. Did the job in timely manner too.

Zerorez, on time, called before arriving, contactless payment, so easy. Jarvis and Travis were awesome. Totally professional from beginning to end. I was very impressed. They explained the process, asked if I had questions or concerns and got to work. I would definitely use Zerorez again. read more

I made an appointment on Monday and they scheduled me for today. Friday February 17th. The technician had a cancelation and came early, was very courteous! He did a phenomenal job. I am very pleased with his work and definitely will recommend them to others. Thank you Hunter from Zeroez!!! read more

Advertised $119.00. But there are additional fees. You will be charged $135.00 because "their truck has to run while they clean.". Did they not know that their truck had to run when they advertised on the radio? The girl who was to schedule the appointment said the ad indicated that "additional service fees may apply.". I have heard the ad since and it DOES NOT so indicate. I do not do business with people who lie to get my business. They will lie about other things as well. Had they been honest they could have earned the opportunity to clean all the carpets in an entire apartment complex. $16.00 may not seem like much but for numerous apartments it adds up. And if they will lie about this at the onset it is a sign that I should not do business with them. read more

Radio commercial makes it all very enticing, however if you want to three rooms for $129, they don't let you know on the radio that they attach an additional $15 fuel fee - The radio announcer boasted how they even cleaned her concrete floor however if you have tile there's an additional charge and you will not be offered that same three rooms for $129 or actually three rooms for $154 price read more