It's hard to understand any positive reviews for this office -- anyone who has experienced a…read morethorough, professional exam and cleaning elsewhere would quickly notice the difference which is like night and day. The cleaning lasted less than 10 minutes and only included a quick scraping and polish. There was no thorough exam -- no gum measurements, no photos, and no detailed explanation of findings shown on a big screen. The dentist herself spent barely three minutes with me, glanced at my X-rays from across the room, and said everything looked fine. This was concerning because my previous dentist had already informed me that two of my silver fillings were leaking and needed replacement, which this dentist said are fine. Missed other issues my previous dentist had flagged as well. I also asked about possible thrush. She took a two-second look and told me I didn't have it. The very next day, my family doctor diagnosed me with a severe case that required 21 days of treatment. Since then, I've gone to another dentist who addressed my cavities properly and even removed stains from my teeth -- something this office told me wasn't possible. To make matters worse, the billing was misleading. Before my appointment, I confirmed multiple times (via email, voicemail, and even their own website) that they accepted my insurance. At checkout, I was told I owed nothing. Later, I received a bill for over $150 because they claimed it was out of network. My insurance did cover part of it, but the balance due was still higher than what I would have paid out of pocket at another dentist -- where I also would have received a much more thorough cleaning and exam. Now they continue to call and threaten collections, despite my having proof of what I was told regarding insurance. Good luck to them! Overall, I had a poor experience with the care, professionalism, and billing practices at this office, and I recommend seeking care elsewhere. If you're looking for quality care, I highly recommend R&W dental or Malloy & Devine Signature Dental. Both provide thorough exams, take the time to explain everything, and deliver the level of professionalism and treatment patients deserve.

If I could give a negative 10 stars, I would! If you cherish your teeth, do NOT go to her at all…read more.. This person, I feel, has no clue what she is doing. I have been going to her for 10 years and now I find out that I have decay and I cannot save some of my teeth from a new dentist. ! I have told her that I had issues and needed to have gum treatments every 3 months and she told me NO! She never listens to what I have to say about how my teeth feel - she threatens that if you don't do what she wants, then don't come back... well, guess what, I'm done with this "dentist"! Good luck to those who are going to her!

I had posts from dental implants that were placed in 3 years ago. I had planned with a previous…read moredentist to have implants made for them but after calling the previous dentist they never reached back out to me. I was frustrated as I needed to get the process of getting implants going. Thank god for Fleetwood Dental. First of all, the office is extremely clean and comfortable. All of the team members are super nice and helpful. Everyone has beaming positivity which makes each visit great. After telling them about the posts that I've had in for 3 years, they worked on getting me temporary care and worked on getting the parts that I needed. It only took a short amount of time before I got a temporary retainer and eventually temporary crowns. The attention to both detail and my own comfort is something that I really appreciate from the Fleetwood Dental group. Each visit I felt cared for in the highest manor Next and last step is my implants and it is so great to know that I am in such great hands. I cannot explain how thankful I am to Dr.Lee and Dr.Jack and everyone apart of the Fleetwood Dental Group. I cannot stop smiling too .

I went there for a root canal first they never called in my prescription for antibiotics or pain…read more medicine I tried calling several times and they finally put it in 2 days after go back to complete work only for the dentist to tell me he doesn't have time to complete what he started my appointment was 8 am took off work and still didn't get my work done

What an experience! If you go to a mean and rough dentist, you want to switch to this place! All…read morethe staff was friendly. I got a tour of the office and they offer a coffee bar. I would recommend becky the hygienist because she's young, friendly and gentle. She converses with you with everything about your visit and just life in general. This place makes the dentist a not so scary place! It's a comfortable and calming atmosphere. It was definitely a good choice because I had to switch dentists because mine retired m who I had gone to and trusted my whole life. I'm glad I found a place that I could trust and happily refer others to!

I write very few 5 star reviews but these are great dentists,--friendly and attentive including…read moretheir office staff, in a convenient location. This is what professional dental care looks like. They get it.

Love them. They are so good with kids, very professional and friendly atmosphere. The staff are…read morevery friendly and helpful. The establishment itself is awesome, entertainment for all ages. I love the theater room that's my favorite. They rock!!!

I absolutely hate when they do my braces, they do a horrible job and don't care about the patients…read moreworry and concerns. They also always make the wire to long so it's practically murdering my gums and hurts so bad because the wire is digging into my gums. I would 100% recommend somewhere else anywhere else than Spark. The only good thing about Spark is the office and the receptionists because they are nice but if I could give a negative star I totally would. This place is the worst one out there by a long shot.

Professional and caring team. They have state of the art technology and skills. They will always…read moreprovide options and information for all procedures. As a person with a family history of problem teeth, I feel so fortunate that I have this facility and dentists that I have total confidence in. I've had some awful experiences with other dental groups so of course I had reservations when I first went to this group. But not any more! Thanks to Dr. Bill, I got a new permanent bridge and I'm very pleased.

There is only one hygienist that I've had here that is actually gentle and seems to care, but my…read morevisit on Friday was not that. She was scraping my teeth and poking my gums so badly. It is always painful going to this dentist. She didn't even put the Xray vest on me either, not sure if it's required anymore, but I don't want to be exposed to the radiation. Dr. Keller is usually always friendly, but there was a woman dentist that came around to do the check in, and she just looked for 1 minute after I was waiting there for 10 minutes. I always dread going to the dentist and this didn't make it much better.

Waited over an hour past my appointment time. So annoying! Receptionist isn't very professional.read more

The optometrist was excellent and provided a thorough exam. Ladies at the front desk were very…read morekind/ friendly. Overall great experience... My issue is, I had an exam for both contacts and glasses. I have insurance that covers a good chunk of the exams, glasses, contacts. After my exam, I received a copy of my eyeglasses prescription and the contacts had to be ordered. They will be a trial pair and I will have to go back after wearing the lenses, etc. Not sure why I was charged $145 (supposedly for the contacts and follow up visit)? So I had to prepay for lenses that I might not be able to wear and won't have for several weeks, and the follow up appointment for 1 month after that? I'm not sure WHAT happened, but I feel they screwed up charges and now I'm out $145, have no glasses, no contacts, wasn't given my contact lens prescription- just have an eyeglass prescription to go back to find glasses?? Yeah, that's not right! I've NEVER prepaid for trial lenses, nor have I EVER had to pay for the follow up for contact lenses (and ive been wearing contacts for 30+ years)!?! If the lenses don't sit correctly in my eyes and are unusable, I paid for a prescription/ lenses that I won't even be able to use!?! I'll go back for the lenses in a few weeks and the appointment already paid for afterwards, but I won't go back again and based on this experience have already recommended 3 people not to go here (due to the weird payment issue)... VERY unsatisfied and feel like this place screwed me with the billing aspect! Very questionable that insurance covers the exam and I essentially had to pay for nothing in return!?!

Great dentists and staff, but their overall policy of not accepting most types of public welfare…read moreand dental health insurance is a turnoff. I would recommend asking a SME dental assistant or dentist to refer you to a different practive.

I had the same dentist for 20+ years until he retired. Then I figured I wanted a dentist close to…read morehome and Dr. Hottenstein was so nice. It seemed like a perfect fit. I had been having issues with gum recession & decided it best to have cleanings done every 4 months in order to get ahead of the problem. Dr. Hottenstein & the hygienist agreed it would be a great idea. When the problems continued to worsen I saw a specialist who teaches at a well known dental school. He said whoever was cleaning your teeth only took the top layer of calculus off. Next he asked when I had my teeth cleaned last, I told him it was last week. This specialist suggested I find a new dentist ASAP! Good Luck if you try this place, dishonest is the nicest way to describe them.