I had posts from dental implants that were placed in 3 years ago. I had planned with a previous…read moredentist to have implants made for them but after calling the previous dentist they never reached back out to me. I was frustrated as I needed to get the process of getting implants going. Thank god for Fleetwood Dental. First of all, the office is extremely clean and comfortable. All of the team members are super nice and helpful. Everyone has beaming positivity which makes each visit great. After telling them about the posts that I've had in for 3 years, they worked on getting me temporary care and worked on getting the parts that I needed. It only took a short amount of time before I got a temporary retainer and eventually temporary crowns. The attention to both detail and my own comfort is something that I really appreciate from the Fleetwood Dental group. Each visit I felt cared for in the highest manor Next and last step is my implants and it is so great to know that I am in such great hands. I cannot explain how thankful I am to Dr.Lee and Dr.Jack and everyone apart of the Fleetwood Dental Group. I cannot stop smiling too .

I went there for a root canal first they never called in my prescription for antibiotics or pain…read more medicine I tried calling several times and they finally put it in 2 days after go back to complete work only for the dentist to tell me he doesn't have time to complete what he started my appointment was 8 am took off work and still didn't get my work done

what a stupid DDS who has NO experience 2 fix a cavity?? maybe dr skelly needs 2 go back2 school 2…read morebrush up on her skills! not responsible 2 schedule apnts&has very limited hrs needs 2 get with the 2026 times of modern dentistry& improve code of ethics!

I called to ask about booking a regular appointment and had a really disappointing experience. The…read morewoman who answered introduced herself as Jo and was incredibly rude and short with me. She wouldn't even let me finish a sentence. I was trying to find out if they were in-network, as my insurance website listed them, but I was also open to paying out of pocket if it was the right fit. Jo told me they were not in-network, which is completely fine, but there is a respectful way to communicate with people. It's already hard enough to find a good, family-friendly dental practice. Based on this interaction, I wouldn't feel comfortable bringing my family here.

Megon And the Staff are Great at what they do Always call me…read morethe day before my appointments I am getting older, so I need a reminder call Thank You Merry X-Mas Paul M. Longfield

To preface, this is my first time writing a review, let alone a negative one! After being a patient…read morehere for over three years, I'm done. Suburban Dental sells faulty products and is an unaccommodating cash grab. The office manager will not get on the phone to speak with me, despite making unreasonable financial decisions. Additionally, they provided incorrect information regarding my insurance coverage, argued with me and then dismissed me when I tried to explain that my insurance provided partial coverage--then required that I pay in full. As a sanity check, I called my insurance provider for a second time to confirm coverage, and then called Suburban Dental the following day to explain that I was creating a claim. The office manager then offered to create a claim for me. Their procedures do not make any sense; why did I have to go through all of this trouble to begin with?   To explain why I say 'faulty products': I've purchased three different retainers--not because I just adore retail therapy--but because they kept partially cracking upon removing them. Their retainers are a very delicate, thin piece of plastic that I am very careful with removing. I even asked their hygienists to show me how to properly take them out to prevent breakage. However, within approximately 3 years of owning them, the bottom retainer broke after having it for ~1.5 years, and the top retainer broke after ~2.5 years. As a comparison, I had a previous retainer from a different dentist that lasted over 10+ years and never had any issues.   To explain why I say 'cash grab' and 'unaccommodating': The first time my retainer cracked, I was charged full price ($225) and was 'conveniently' informed afterwards that I could have brought in the molds from when they first created them and only been charged a 'discount' of $125. Considering the fact that they created my retainer, had my molds on file and knew I was unaware of this perk, it seems this was a way to take advantage of a patient. Recently, my top retainer broke and I relayed this information to a receptionist who tried to plea my issue to the office manager, who refused to speak with me on the phone. Despite initially overcharging me and distributing a faulty product, I was told I'd have to pay another $125 for a top retainer. I feel that because both retainers cracked the same way within such a short period of time from simply removing them, they should've been accommodated for. For the $450 price point (I am now investing $800 into retainers), the quality of the products combined with the lack of professionalism and accountability from this management is unacceptable and arguably exploitative.     This practice clearly refuses to provide ethical, quality care to their patients. I'll be finding a different dentist, and I hope this message prevents others from wasting their time and money!

Office experience is friendly, I feel like you can't leave…read morethere with a good checkup/ cleaning, the staff is always making concerning comments about your teeth and recommending treatments they can do for you that are extremely expensive

The dentists and hygienists were always great. it's a shame their front office staff have such…read morenasty attitudes. They are cold, condescending and devoid of any sympathy or compassion. I had an appointment scheduled and their phone calls did not go through for me since I had call screening in the new iOS so I never got their voicemails. they called me wife whos number they had because I had her listed as a contact for me and she confirmed my appointment for today 10/6. They kept sending me texts, none of which said they'd cancel my appt, but I ignored them since they already talked to my wife. I show up today for my appointment to be met with the most rude unprofessional attitude one could imagine, no understanding or empathy whatsoever, they also made billing errors previously and insisted they were correct until one of the higher ups at my dental insurance spoke with them regarding their coding errors and finally fixed things, otherwise they were ready to mistakenly keep coming after me for money i didnt owe them. You'll be happy with The dental care if you are able to deal with the office staff, but there must be alternatives in the area where you can get treated with dignity kindness and respect at the front desk without confusing and poorly coordinated scheduling policies while also getting great dental care.

My son went there to fix a broken tooth and after spending $250 and being told he needs $3000 worth…read moreof work (and that's with insurance), he left looking just like he did when he walked in. They did was three sets of x rays and a cleaning, but didn't fix the tooth. I do not recommend them at all.

I have been a patient at this office for over a decade. Dr. Gum and her staff have been helpful and…read morecaring with every aspect of my care from cleanings to dental work and dealing with dental insurance. I have been treated with kindness and knowledge always. I have felt confident and comfortable there. Thank you Dr. Gum and thanks to all your staff for taking care of me!

I've been going here for over 10 years and have always had the most professional and caring…read moretreatment. I recently broke my tooth and Dr. Patel expertly fixed my tooth. He has a very patient and kind assistant as well.

I have been going here for a few years now. I had an appointment in August and they called and…read morechanged my appointment to October. I wonder why so long because I usually get an appointment pretty fast. In September I get a voice message that they no longer take my insurance. I misunderstood the message, and I thought because the cancelled my origin appointment that they would do the cleaning I was supposed to get in August no charge. When I got there, they wanted $89. I refused and they wanted to charge me a $50. cancellation fee. I won't be going back there. They said they did not cancel my original appointment on purpose, but I don't believe it.

I had a terrible toothache and knew I needed to be seen as soon as possible. Christmas City…read moreDentistry was able to get me in the same day, and they even called back later to offer me an earlier appointment when another patient canceled. I was so grateful. From my very first phone call with Liz, I felt cared for. She was personable, down-to-earth, and even made me laugh during a stressful situation. Since it had been quite a while since I'd seen a dentist, I was embarrassed and worried about being judged, but everyone at the office made me feel completely comfortable. Bri was incredibly helpful with the paperwork and went out of her way to save me time. Heather, my dental hygienist, was kind, reassuring, and never judgmental. She explained everything clearly and made me feel involved and informed throughout the process. Dr. Kutuza, who performed my extractions, was thorough, patient, and compassionate. She took the time to explain what was happening and what sensations to expect, which helped ease a lot of my anxiety. Even Linda, the insurance coordinator, was exceptionally kind and thoughtful, even offering me a stress ball to hold. I was genuinely impressed by every person I interacted with and very grateful for such a positive experience during a dental emergency. I was so comfortable with the care I received that I scheduled my comprehensive exam before leaving. It's a relief to have found a dental office that didn't just treat my dental problem, but also treated me with kindness and dignity when I was scared, in pain, and feeling embarrassed.

Worse dentist ever... went there for a cleaning I spent an hour and they told me I had to spend…read morethousands of dollars and at the end they won't even give me a cleaning... I was very uncomfortable and embarrassed!! Never again!

Had another great experience at today's follow-up. A consistently awesome practice thanks to not…read moreonly the quality care they provide but also because of the staff. Beyond five star!

I made my appointment back in December 2021 to be seen by the dentist. The earliest appointment…read morethey would give me was today March 9, 2022. I took a day off from work to go to this appointment. When I arrived for my appointment today I was told we have no record of you. Receptionist was not very nice. Are the dentists aware of how rude their receptionist/staff is? My family had been going to this dentist for years several years ago but changed due to insurance. Now I'm back and you have no record of me. Time to find a new dentist...