OMG talk about rude customer service! I called just to get a quote for an airport pickup, and the…read more(assuming) owner was so rude! I book travel for my boss all over the world. We live in one of America's most expensive cities and we fully understand the cost to travel. That being said, does this mean we still should not shop around to try and obtain the best price? Am I not allowed to call and ask for a quote and then decide to find a better deal?? According to this company, I am not. She said, "if your boss wants to come to Key West, he needs to learn to pay Key West prices." Lady, that isn't a problem, the issue is you are rude and not worth a dime. My God, eww!

I'm a travel and event planner, and I recently coordinated a four-day, 100-person anniversary…read morecelebration in the Florida Keys. I cannot recommend Florida Keys Express Shuttle and Limousines highly enough! From airport pickups to party drop-offs, dinners, and after-parties--this company handled everything with total professionalism and ease. Gerson, the owner, is absolutely incredible. No matter what time we called--7am, 2am, or anywhere in between--he was always there, answering the phone and making things happen within minutes. He was beyond accommodating to all of our requests and made the entire weekend flow so smoothly. I've worked with many transportation services over the years, and this is hands down the best shuttle service I've ever worked with. If you're planning an event, wedding, group trip, or anything else that requires reliable and friendly transportation, hire them! You won't regret it.

I had a great experience with Ahoy Taxi! Yanni was prompt in picking me up from the Key West…read moreairport and driving me to Marathon. I definitely recommend this service!

Yanni was wonderful! We went to the Keys on vacation with a big family (total of 9 people) and…read moreYanni took very good care of us, taking us to and from the airport. On our way to Duck Key, he gave us a wonderful little tour of Key West and pointed out some cool stuff. On our way back to the airport, there was a huge storm and he still got us to the airport, safe and on time. He has a great personality and was very kind to everyone in the van, including grandma with her oxygen.

Great service, more important better cost! I saved about $100 by using Florida Sun Transport…read moreinstead of Uber. Glad I called after checking reviews from Yelp. The driver was there, came early and was very helpful, great service. I will definitely use this company again.

From the owner: Transportation & Tour services in the Florida Keys & South Florida areas. We take our guestd from…read morepoint A to B, C, etc. & back to A on affordable, reliable, and Convenient safe ride. We take our clients on a private or group tour and activities of the Florida Keys. Fun in the Florida Sun Excursion

Amazing company. Driver was very prompt with our pick times. Company communicated very…read moreprofessionally with us so we knew when, where and the vehicle he was driving. Very friendly. Highly recommend this service especially when traveling from Marathon, FL to Key West and back. Pricing was very reasonable. Will use again!

The only taxi service we use in the middle keys. Always on time and friendly service.read more

Booked on Feb. 12, 2024 to provide shuttle service for a wedding on Feb. 17th at Islamorada Fish…read moreCompany from 3pm to 11pm. Paid $895 through PayPal upon booking. Driver was suppose to contact us with name and number on Feb. 16th, and never did. On the wedding day, Saturday, February 17, driver called at 11:32am to confirm service and to say that service may be late because they had a pickup in Key West at the Airport and service may not start until 3:30pm or 4:00pm, which was unacceptable. Driver called back at 2:52pm and said he was still in Key west. He called a third time at 4:09pm to say he was one key (30 minutes away), by which time nearly all the guests had made their way to the wedding venue (changing travel plans and causing chaos). I disputed the charge through PayPal which has a fairly useless dispute process - although Florida Keys Shuttle offered to refund $450. Luckily, my PayPal is paid via an American Express card and I filed a dispute with AmEx and it was granted within a week and they reversed the charge. Don't waste your time with these unreliable fraudsters.

Best experience of enjoying the Florida Keys. Great for big groups definitely recommend for an…read moreamazing experience.

Once again, Ron, you're a liar. I did not swear or threaten you in any way. You called my wife a…read moreliar (she isn't) and I said that's "b*llshit" and you hung up on me....after denying that you even knew who I was for the first 3 minutes of the conversation. I'm not sure how long you'll be able to stay in business anyway, but I will continue to pursue the money you stole from me via any legal avenue available. To anyone else reading this...notice that the only positive review on this site is written by the owner...same on Google...a violation of terms and conditions of these sites. Ron is dishonest in every way imaginable. Get someone else to drive you.

Do not use this service. Ron is a liar and a thief. We booked a trip and cancelled 10 days before…read more There was no mention about the booking being non-refundable or we would never would have booked it. On the receipt it doesn't tell us it's non-refundable. When I reached out to Ron, he refused to answer calls and emails. Finally I reached him and he denied that he was the company I booked with. When I confronted him with evidence that he was indeed the man I booked with, he claimed he took a shuttle out of service to accommodate us, even though we cancelled 10 days before the trip. Even if this claim was true, what kind of business decision is that? It's clearly not true. Do not use this company!!

Our driver Chris was wonderful-friendly, helpful, & welcoming. The shuttle was at the airport ahead…read moreof time and got us to our resort in Key Largo safely & efficiently. I'd definitely recommend Key Shuttle.

My wife and I recently moved to Tavernier we were getting tired of driving to and from the airport…read more Someone mentioned Keys Shuttle so went to their website and booked a round trip ride. They showed up 20 minutes early to pick us up. I explained to the driver that we would not be ready until our pickup time and saw that he had passengers in the van. He was anxious to get to the airport so I told him he could go and I would drive to the airport. He asked if that would be too much trouble and I said we would be fine. He told me to call the office and explain what happened and he sped off. I called the office number and told them everything. The sound of dishes clinking and a baby crying got me thinking this wasn't as big a company as I thought. She thanked me and hung up. The day before our return to Florida, I got an email about our pickup at the airport. I replied that I did not get a ride to the airport, I drove. I had previously called the office and explained everything. Obviously, if I drove to the airport instead of taking the round trip ride, I would not need the second leg of the trip. A couple weeks later I noticed a charge on my credit card from them. I emailed to ask them for a refund. They said I refused service on the ride to the airport and cancelled too late for the return. They charged me for both rides! I guess it's my fault for not checking their Yelp reviews.

My family uses South Florida Shuttles once or twice a year for drop off and pick up at the ports…read more They're reasonably priced for a private transportation and the vans are always clean. We travel with my toddler, and they always have had a car seat available for us. If you're being picked up from a cruise ship, I recommend calling the dispatcher as you are leaving your cabin or dining room, instead of waiting until you are off the ship like they recommend. The port has really sped up the disembarking process, so getting off the ship only takes a few minutes if you wait for the bulk of travelers to get off. (Pro Tip: Have breakfast and people watch. There's no sense trying to be the first people off the ship unless you have a flight to catch.) The traffic at Port Miami is awful and you will be waiting in the heat until your driver arrives.

Zero would be overrated. 2.5 hours we waited after we got out of our cruise. So many phone calls…read moretrying to get an ETA. If you need to catch a flight you may be better walking to the airport. I own a limousine service in Pennsylvania and there is absolutely no way I would ever think of charging customers that had to wait for 2.5 hours. Then once we got in the shuttle after finally waiting 2.5 hours we are told that our private shuttle has to pick up another passenger at another terminal. They said there was a marathon and a tunnel closed. However, a professional transportation company would take this into account when arranging transportation. I am so disappointed.

They arrived on time and texted me which I appreciated, but unfortunately not with the vehicle I…read morereserved. I specifically booked the large limo-style bus, and instead they showed up with a shuttle bus. The driver said the original vehicle was in the shop, but this was for my wedding day--no one reached out to inform me ahead of time. I chose this company specifically for that vehicle, so it was really disappointing. At least they are a dependable ride.

Shai was wonderful to work with. I chose his car service to provide 2 rides for a friend of mine:…read morethe first to pick her up from EYW and then a return trip to the airport a few days later. Although the airport pickup was a last minute reservation, Shai handled it without a hitch. My friend's comment: "Shai was exceptional. He provided every kindness at the pick up and drop off." Will definitely use this car service again, next time my friend or I are in Key West.

Villa 8303 was not ready for us: dirty linens piled outside our entry door along with full trash…read morebags. Unit was very basic but generally comfortable. No trash bags, one hairdryer for two bathrooms, no soap in unit,showers, lavatories, none. Called front desk and stopped by several times but trash and linen stayed at door for three days. A manager was to call us to discuss the shortcomings but never did respond. On last full day when we stopped by front desk to talkl about our experience, we were given a discount certificate for same day dining. Nice gesture but did little to allay the issues.Amenities on property are terrific but disappointed that water park isn't available until August. Advertising said "summer 2026," so we thought it would be open in June, but no. Grandsons didn't know the difference since the pool and lagoon are awesome, as was our reef fishing trip on the Salt Walker. We caught many yellowtail snapper and had Angler and Ale prepare fish for dinner that night. Restaurants are quite good with excellent service and priced as you would expect for resort dining (Salt and Ash is excellent and priced accordingly) Not sure if we will return to Hawk's Cay after this trip. It's a long trip from Colorado and a long drive from MIA for what we paid vs overall experience.

Great Stay With Some Service & Logistics Gaps…read more Overall, we had a genuinely great experience as first-time visitors traveling without kids but with service animals. The property shines in many areas, especially if you're looking for a relaxing resort atmosphere with beautiful water views, pet-friendly accommodations, and a fun, laid-back vibe. That said, there were a few frustrating misses that held this back from being a 5-star stay. THE GOOD * Beautiful beach & lagoon area - Easily one of the highlights of the property. Relaxing, scenic, and fun overall. * Salt + Ash is a must - Exceptional food and one of the best dining experiences on property. The wine selection was top-notch and the beef tenderloin was outstanding. Easily our favorite restaurant. * Incredible staff throughout the resort - Bell staff, valet, oceanfront servers, housekeeping crew, and pool staff were consistently kind, personable, and welcoming. * Staff who go above and beyond - Huge shoutout to Joshua, who helped us secure chairs near the adult pool, and Danielle, who took time to chat, swap stories, and made us feel genuinely welcome. Hospitality like that sticks with you. * Captain's Suite is worth the upgrade - Strongly recommend spending the extra money if budget allows. The added space made the trip: dining area, living room, fridge, two toilets, large balcony, and beautiful water views overlooking the pool and lagoon. It elevated the experience tremendously. * Extremely pet & service animal friendly - This place deserves serious praise here. Few resorts feel this comfortable and accommodating for travelers with animals. Staff were respectful, welcoming, and there were no awkward restrictions or friction. If you travel with pets or service animals, this property stands out. * Tiki Grill - Great atmosphere for drinks and relaxing. Perfect for unwinding poolside. * 20% off dining on property helped offset costs - Appreciated perk considering resort pricing. THE NOT-SO-GOOD * Front desk communication & housekeeping logistics need work - This was our biggest frustration. We stayed in a Captain's Suite and requested both a room cleaning and balcony cleaning (bird droppings had accumulated on the balcony) around 10 AM. The front desk wrote down our room number and assured us it would be taken care of. When we returned around 3:30 PM, neither had been done. By after 4:30 PM, the room had finally been cleaned, but the balcony still hadn't been addressed. When you pay extra for a premium room and oceanfront balcony experience, this feels disappointing. There also seems to be a mild pigeon issue, and balcony maintenance should really be part of a regular checklist. Some simple bird deterrents or more proactive cleaning would go a long way. * Concierge/text support didn't materialize - We were told we'd receive a concierge-style welcome text shortly after check-in for support/questions. Unfortunately, we never received it. To make matters worse, the room phones didn't work, meaning concerns had to be addressed in person while waiting in the front desk line. * Food quality was inconsistent - Salt + Ash was phenomenal, but not every dining experience matched that standard. Tiki Grill: Great drinks and atmosphere, but the food was forgettable, under-seasoned, and not something we'd order again. Fine in a pinch. Angler & Ale: Beautiful waterfront views and exceptional staff, but the food leaned heavily fried and felt more like average bar food than resort dining. Fish and chips were disappointing. Oddly enough, the banana split ended up redeeming the meal. * Convenience store prices were shocking - Convenient? Yes. Affordable? Not even close. A few sodas and snacks escalated to $60+ surprisingly fast. I expected a slightly easier option versus restaurant pricing, but the markup felt extreme. * Parking costs add up - Valet runs about $40/day and self-parking is roughly half, but expect around a 10-minute walk with luggage, making valet feel almost mandatory. FINAL THOUGHTS Despite some communication breakdowns and uneven food experiences, we truly enjoyed our stay. The Captain's Suite, peaceful balcony views, fire pit at night, lagoon, beach access, pickleball, and pet-friendly atmosphere made for memorable moments. My advice: upgrade to the Captain's Suite, eat at Salt + Ash (seriously, get the beef tenderloin), enjoy the tiki drinks, walk the grounds, soak in the sun, and be selective about food choices elsewhere. Use the convenience store sparingly. Fix the housekeeping/communication gaps, improve how guests can raise concerns without standing in line, and clean those balconies consistently--and this place could easily become a 5-star destination.