OMG talk about rude customer service! I called just to get a quote for an airport pickup, and the…read more(assuming) owner was so rude! I book travel for my boss all over the world. We live in one of America's most expensive cities and we fully understand the cost to travel. That being said, does this mean we still should not shop around to try and obtain the best price? Am I not allowed to call and ask for a quote and then decide to find a better deal?? According to this company, I am not. She said, "if your boss wants to come to Key West, he needs to learn to pay Key West prices." Lady, that isn't a problem, the issue is you are rude and not worth a dime. My God, eww!

I'm a travel and event planner, and I recently coordinated a four-day, 100-person anniversary…read morecelebration in the Florida Keys. I cannot recommend Florida Keys Express Shuttle and Limousines highly enough! From airport pickups to party drop-offs, dinners, and after-parties--this company handled everything with total professionalism and ease. Gerson, the owner, is absolutely incredible. No matter what time we called--7am, 2am, or anywhere in between--he was always there, answering the phone and making things happen within minutes. He was beyond accommodating to all of our requests and made the entire weekend flow so smoothly. I've worked with many transportation services over the years, and this is hands down the best shuttle service I've ever worked with. If you're planning an event, wedding, group trip, or anything else that requires reliable and friendly transportation, hire them! You won't regret it.

I had a great experience with Ahoy Taxi! Yanni was prompt in picking me up from the Key West…read moreairport and driving me to Marathon. I definitely recommend this service!

Yanni was wonderful! We went to the Keys on vacation with a big family (total of 9 people) and…read moreYanni took very good care of us, taking us to and from the airport. On our way to Duck Key, he gave us a wonderful little tour of Key West and pointed out some cool stuff. On our way back to the airport, there was a huge storm and he still got us to the airport, safe and on time. He has a great personality and was very kind to everyone in the van, including grandma with her oxygen.

Great service, more important better cost! I saved about $100 by using Florida Sun Transport…read moreinstead of Uber. Glad I called after checking reviews from Yelp. The driver was there, came early and was very helpful, great service. I will definitely use this company again.

From the owner: Transportation & Tour services in the Florida Keys & South Florida areas. We take our guestd from…read morepoint A to B, C, etc. & back to A on affordable, reliable, and Convenient safe ride. We take our clients on a private or group tour and activities of the Florida Keys. Fun in the Florida Sun Excursion

Our experience with Enterprise at the Key West Airport was terrible. We rented a car from one day…read moreto the next, and when we arrived to pick it up, we were told they had no cars available and that they could not help us. The online platform never warned us that we should not make the reservation. The staff's service was indifferent, and they showed very little sympathy for tourists. Bad experience and terrible service

Amazing company. Driver was very prompt with our pick times. Company communicated very…read moreprofessionally with us so we knew when, where and the vehicle he was driving. Very friendly. Highly recommend this service especially when traveling from Marathon, FL to Key West and back. Pricing was very reasonable. Will use again!

Booked on Feb. 12, 2024 to provide shuttle service for a wedding on Feb. 17th at Islamorada Fish…read moreCompany from 3pm to 11pm. Paid $895 through PayPal upon booking. Driver was suppose to contact us with name and number on Feb. 16th, and never did. On the wedding day, Saturday, February 17, driver called at 11:32am to confirm service and to say that service may be late because they had a pickup in Key West at the Airport and service may not start until 3:30pm or 4:00pm, which was unacceptable. Driver called back at 2:52pm and said he was still in Key west. He called a third time at 4:09pm to say he was one key (30 minutes away), by which time nearly all the guests had made their way to the wedding venue (changing travel plans and causing chaos). I disputed the charge through PayPal which has a fairly useless dispute process - although Florida Keys Shuttle offered to refund $450. Luckily, my PayPal is paid via an American Express card and I filed a dispute with AmEx and it was granted within a week and they reversed the charge. Don't waste your time with these unreliable fraudsters.

Best experience of enjoying the Florida Keys. Great for big groups definitely recommend for an…read moreamazing experience.

Once again, Ron, you're a liar. I did not swear or threaten you in any way. You called my wife a…read moreliar (she isn't) and I said that's "b*llshit" and you hung up on me....after denying that you even knew who I was for the first 3 minutes of the conversation. I'm not sure how long you'll be able to stay in business anyway, but I will continue to pursue the money you stole from me via any legal avenue available. To anyone else reading this...notice that the only positive review on this site is written by the owner...same on Google...a violation of terms and conditions of these sites. Ron is dishonest in every way imaginable. Get someone else to drive you.

Do not use this service. Ron is a liar and a thief. We booked a trip and cancelled 10 days before…read more There was no mention about the booking being non-refundable or we would never would have booked it. On the receipt it doesn't tell us it's non-refundable. When I reached out to Ron, he refused to answer calls and emails. Finally I reached him and he denied that he was the company I booked with. When I confronted him with evidence that he was indeed the man I booked with, he claimed he took a shuttle out of service to accommodate us, even though we cancelled 10 days before the trip. Even if this claim was true, what kind of business decision is that? It's clearly not true. Do not use this company!!

Our driver Chris was wonderful-friendly, helpful, & welcoming. The shuttle was at the airport ahead…read moreof time and got us to our resort in Key Largo safely & efficiently. I'd definitely recommend Key Shuttle.

My wife and I recently moved to Tavernier we were getting tired of driving to and from the airport…read more Someone mentioned Keys Shuttle so went to their website and booked a round trip ride. They showed up 20 minutes early to pick us up. I explained to the driver that we would not be ready until our pickup time and saw that he had passengers in the van. He was anxious to get to the airport so I told him he could go and I would drive to the airport. He asked if that would be too much trouble and I said we would be fine. He told me to call the office and explain what happened and he sped off. I called the office number and told them everything. The sound of dishes clinking and a baby crying got me thinking this wasn't as big a company as I thought. She thanked me and hung up. The day before our return to Florida, I got an email about our pickup at the airport. I replied that I did not get a ride to the airport, I drove. I had previously called the office and explained everything. Obviously, if I drove to the airport instead of taking the round trip ride, I would not need the second leg of the trip. A couple weeks later I noticed a charge on my credit card from them. I emailed to ask them for a refund. They said I refused service on the ride to the airport and cancelled too late for the return. They charged me for both rides! I guess it's my fault for not checking their Yelp reviews.

My family uses South Florida Shuttles once or twice a year for drop off and pick up at the ports…read more They're reasonably priced for a private transportation and the vans are always clean. We travel with my toddler, and they always have had a car seat available for us. If you're being picked up from a cruise ship, I recommend calling the dispatcher as you are leaving your cabin or dining room, instead of waiting until you are off the ship like they recommend. The port has really sped up the disembarking process, so getting off the ship only takes a few minutes if you wait for the bulk of travelers to get off. (Pro Tip: Have breakfast and people watch. There's no sense trying to be the first people off the ship unless you have a flight to catch.) The traffic at Port Miami is awful and you will be waiting in the heat until your driver arrives.

Dont sell a private shuttle service and up charge if you are not going to provide that service…read more Was picked up at the cruise port and they jammed as many people in the van and thier luggage as they could.

They arrived on time and texted me which I appreciated, but unfortunately not with the vehicle I…read morereserved. I specifically booked the large limo-style bus, and instead they showed up with a shuttle bus. The driver said the original vehicle was in the shop, but this was for my wedding day--no one reached out to inform me ahead of time. I chose this company specifically for that vehicle, so it was really disappointing. At least they are a dependable ride.

Shai was wonderful to work with. I chose his car service to provide 2 rides for a friend of mine:…read morethe first to pick her up from EYW and then a return trip to the airport a few days later. Although the airport pickup was a last minute reservation, Shai handled it without a hitch. My friend's comment: "Shai was exceptional. He provided every kindness at the pick up and drop off." Will definitely use this car service again, next time my friend or I are in Key West.

Great experience! Manager showed me around the new waterpark. Didn't get a chance to do a spa…read moretreatment, but receptionist was so sweet. Loved our room. We had a great view of the pool.

Kevin at Pilar Bar is a true Keys personality and does a great job taking care of his guests. He…read morewas great to chat with and poured excellent cocktails both at the bar and also for the Adults Only pool. Make sure to stop by and see him during your stay.