I had my 2nd cataract surgery after having my 1st 4 years ago. A great experience. Dr Sibia explained everything during my office visit and again before surgery. Called later that day to check on me even though i had an appointment the next day. read more

Sibia Eye Institute - Sibia Eye Institute - Ophthalmologists Near Me - Boynton Beach, Florida

I am an existing patient that called in because a stye that they treated is returning, the pain and lack of vision. They tried to give me an appointment a month and a half out from today. I don't have a month and a half to allow this to get worse and lose vision. So now I have to scramble for a new eye doctor while I can still see. read more

Sibia Eye Institute - Ophthalmologists Near Me - Boynton Beach, Florida

I like the Doctors themselves. Dr. Sibia performed eye surgery on my Dad in 2022 successfully & I had my first eye exam with him. When I became a new glasses wearer my initial prescription was too strong & needed to be adjusted. The office has no clean indoor air quality filtration whatsoever & I am speaking as someone who is airborne aware of all the pathogens not just covid that can also enter the eyes and I speak from experience. In my last visit I had to ask the nurse tech Anne 3 times to put the mask over her nose! I asked if she couldn't do it to send it someone who would. When she went to put in drops to dilate my eyes she had bare hands that she had just touched the door knobs and computer with & reached for my face by my eyes & I literally had to stop her & tell her to put gloves on. This is how healthcare aquired infections happen! How many other patients faces & eyes was she touching without gloves on?!? All staff dealing w/ patients should have respirator masks & if touching a patient gloves. read more

Mohamad who works here is disgusting. I had an appointment with doctor miller after my eye exam.Doctor miller's assistant, put me in a private little room.Because the inside waiting room was packed and there were. Muhammad comes over to me and says you can't sit here.I said I didn't put myself here.The assistant dead he goes.Will I need this room?I said no problem, I'll wait in the hallway.All of a sudden, I hear my name being screamed on the other side of the hallway.I peek around and set as everything.Okay, he literally starts exploding at me screaming.How I could wait outside in the hallway outside of the office.? I asked em what his name was, and he literally lunges at me where the assistants had to hold him back.I've asked the girl at the front desk and with the office manager.I left the message as well as tanya.The scheduler to save that video recording.This gentleman has caused my blood pressure to spike that when doctor miller walked into the room, she saw me shaking, and she knew something was wrong. This is absolutely disgusting behavior I could only imagine how we treat his wife. read more

Sibia Eye Institute - Ophthalmologists Near Me - Boynton Beach, Florida

The office help and in particular one female assistant. I don't know her name, but she has short black hair and many tattoos. I had an 8:00 AM appointment so I would not have to wait in a doctor's backed up waiting room. I was not called until 8:25. When I mentioned this to the so called assistant, she made excuses and told me she did not like my attitude. When I again mentioned their blatant tardiness, she refused to see me. She was a very self entitled ahole!!!! read more

I chose Sibia because they were on my provider list for my insurance. I was worried about keeping the appointment after reading all the horrible reviews that were posted but decided to judge for myself. I am so glad I did. I was greeted kindly and quickly by reception, saw 3 different technicians ( Carlos, Jordan and a young lady I didn't get her name) before the Dr., who ran tests, asked questions, tested my eyes, and prepared all my information for the Dr. Dr. Reiser was extremely nice. Explained everything thoroughly to me, asked if I had any questions, made me feel at ease and my whole experience at Sibia very great. So sometimes, reviews may scare you away from a place, but see for yourself, you may be pleasantly surprised and glad you went. read more

I have a very poor opinion of this ophthalmological center: in the eye exams prior to a necessary cataract operation, the technician who examined me made a mistake and placed my lesion in the eye opposite to the one it should have been... that is to say, they almost operated on the wrong eye... their costs are exorbitant compared to other institutions and when they offer you which of the two types of surgery they do, the Chief Doctor informs you that he only does the Laser one, not the classic one, that one, which costs less, is done by other ophthalmologists... conclusions, I do not recommend that center to anyone!! read more

The most unprofessional office I have ever been in. I am almost 70 years old. They informed me to lie on tests to get insurance coverage. Never ever answer a phone call, but you want an endless amount of hold time. I have reported this to Humanna, I have reported this to the Florida health department and now I am reporting it to all the few people looking for an eye doctor. Canceled my surgery without even letting me know after I had to have labs and an office visit for preop authorization. Stay away from this bunch of unprofessional and unethical people. read more

Twice botched lower lid surgery.... Had to have a plastic surgeon correct the mess....stay away!

I had my first appointment yesterday in the Boynton Beach office with Dr. Sibia. I made the appointment before I read these reviews so I I considered canceling once I read them. I'm very glad I didn't cancel. All the staff I interacted with were courteous and the exam was thorough. The equipment and use of technology was impressive also. Dr. Sibia himself was warm and gracious and spent a lot of time going over my results and answering my question. I can't understand why my experience was so different from some of the scathing reviews here. Some of the worst come from people who live in states far from Florida. The local negative reviews come from patients who visited offices other than the one in Boynton Beach. I do have a problem with the building itself. The floors vary in height which is dangerous. read more

Did not see doctor due to incompetent staff at the Lake Worth office. I was given an appointment card with the date & time for my appointment. This was confirmed twice by voice mail and once again by email. When I arrived, the office was closed. The next day I called and was abruptly told to tell any grievance to "Tammy." I researched the office manager and called Tamela Bates Balderas at 10 a.m. that same day. I left a message describing my frustration upon finding a closed office after so many confirmations and requested she call me back so she could fit me in soon. She never returned my call. So the incompetence of the office graduated to arrogance. NEVER AGAIN. read more

I have been seeing Dr Miller for years. I have not had any issues during my appointments. It seems most of the complaints have to do with other staff. While that has not been my experience, I would put up with it to have one of the best ophthalmologists around. read more

This review is for the Lake Worth Rd location which I couldn't find a yelp page for: My wife Mollie was in with Dr. Rubinate a few weeks ago for her yearly eye exam. She wears both contacts and glasses. The office refused to give her an eye glass prescription and suggested she either make another appointment with them (charge again for another eye exam which is both unnecessary and likely not covered by insurance) or go to an optometrist. In refracting my wife's eyes, the ophthalmologist gets the eye glass prescription then adjusts the eye glass prescription it in order to ascertain the contact prescription. This is how it's done everywhere and to force the patient to go in for a second eye exam is absolutely absurd. Sibia Eye Institute has lost both myself and my wife as patients through their greed. They also either don't return calls or take forever to do so. I left multiple messages with the office records manager and never received a call back. Matthew and Mollie Rubin read more

I was able to get my mothers cataracts taken care of right away. However the building inside seems a little dirty. I understand COVID times have changed things but caretakers should be allowed back with the patients especially if memory may be a factor. read more

Great office.Dr Sibia is thorough and caring.I had a bad ulcer in my eye.They got me in the day I called. There was a long wait, but that's because there were so many people that needed to be seen, and I was fit in as an emergency.He saw me every other day, and treated my problem aggressively, as he should, to prevent permanent damage to my eye. I highly recommend DrSibia. read more

it is nearly impossible to call or even return a call and their offices are severely overbooked with over an hour wait time every visit no matter what time of day. Scheduling is just not that hard, maybe you need better helpers. read more

Worst opthamologist ever. Dr. Miller treated me horribly. Belittled me, and generally nasty. Told me I could leave (after 2.5 hours) or we could go forward. She had just dilated my eyes so I was stuck staying there. After a brief look at my eyes, she said they are the same as last year. (Last year was with a nice eye group!) Dr. Miller never treated me nicely for whatever reason. She had a chip on her shoulder and took it out on me. She never offered me dark glasses to drive home since it was about 4:30 p.m. dark glasses would have helped. I had to ask the check out gal for my RX and a copy of my visit summary. Dr. Miller has a nasty demeanor about her when she decided she wanted to pick on and belittle me. My appt was 1:30 p.m. and I was finally done at 4:15. Unacceptable on all accounts. Stay away from Dr. Miller! I will pray that she likes her baby when it is born. It was shocking that she said she had no good feelings about the baby. OMG read more

Horrible Margarita Cardenas is rude unprofessional, i suggest going to a different eye place, staff is very rude too, girls texting and talking to themselves and clueless, 1 * is very sad for these people read more

Terrible practice! Had my introductory meeting with Dr Sonia this morning at 9.30. Got there on time and was told they are already running 1 hour late! I understand sudden backups, but they could have called me to reschedule instead of having me waste 1 hour driving just to be told same! I did not to reschedule since this is an indication for poor patient focus and I will not risk my eyes with this greedy and inconsiderate practice! Don't go there! read more

Worst office ever. No one answers the phone and if you leave a message, which is every time you call, no one calls you back. Staff has no idea what they are doing. They are supposed to assist you and help you along the way, but HA! Having surgery is next to impossible and Dr. Sibia does not do surgeries at this time. I am going to look for another eye specialist. read more

I love the doctors but dislike the office staff. The office staff does only what is necessary, they are unbelievably hard to get and ask you to leave a message which they never respond to. I finally have left them and will use another dr. Bottom line great doctors, bad office. read more

Dr. Sibia is a caring and wonderful doctor. However, waiting 1 1/2 hours for a 10 minute follow-up visit is ridiculous. Perhaps they can appoint follow-ups all together so the wait time is cut. read more

Dr Kaplan is my FAVORITE doctor EVERRRRRR. I have to have several different specialists and I wish he was my specialist for everything in my eye and not just glaucoma. He's the best I've tried sooo many glaucoma specialist literally all over the country and I'm so happy I found that the best glaucoma specialist ever is based in the state I live in. I'm so grateful. I'm a self pay patient and the entire staff is so compassionate about it. They never just bill you or hit you with all these random costs like every other office I've ever been to does. In doctor's offices you usually need to sacrifice talent for human compassion or sacrifice human compassion for the talent but not here. Dr. Kaplan is a super hero super surgeon with a heart of gold. Dr Kaplan is the best. read more

This is a terrible office. I was referred by my eye dr for possible surgery and went twice for evaluation. Both times I arrived 10 minutes early and it took over an hour after my appt time to be seen. I asked both times because I watched multiple staff walking around chatting and not working only to be told they would get to me when they could. Once they did take me I was shuffled to several different people for review and testing and put in another waiting room several times. The first visit took over 2 hours and the second one over 3 hours. I meet with Dr Sibia at the end of the first visit and he was thorough, pleasant and informative telling me I would need to return for more test which I did. At the end of the 2nd visit waiting, more testing and being shuffled around they had a female Dr Caitarnis see me. She spent a majority of the visit talking in Spanish to a worker standing at the doorway while looking and checking my eyes. I'm American and find it extremely rude when doctors don't speak English while examining you. Dr C has an especially thick accent and was difficult to understand. When I asked about seeing Dr Sibia I was told he would not be doing my surgery but she would. She finished her exam and had the worker take me to yet another person for operative info and scheduling. I asked about the cost of the elective surgery part (not covered by insurance) I had discussed with Dr sibia only to be told they were way more expensive than what he had told me at the first visit. She said he was out of touch with real world cost. At that point it had been 3.5 hrs of waiting around and being treated very poorly so I left upset. I'm not trusting my one set of eyes to an office that can't be respectful of me as a patient. You'd be crazy to trust them to be good to your eyes. Dr Sibia may be good but the office needs an overhaul! read more

I would give it zero Stars if I could. This place is horrible it's very unprofessional. The owner won't even respond to you if you tried to contact him. The manager doesn't know what she is doing. The staff are rude and clueless. It's a waste of your time and money if you go here. Both of their locations are horrible. If you want Good eye health do not go to this facility because believe me you will leave there with poor eyesight and a loss of good money read more

The best. Always prompt and thorough. Great chairside manner. Been going now of years.

This is the worst Hi Doctor , I've ever been to. It's a factory they left me waiting almost an hour and then left me waiting again I can't get my contact prescription from them. I do not recommend this place at all. If you have enough vision left , look up a different place and go to it read more

I've only used this practice a few times and when I finish with the current problem I'm having I will never go back. They don't answer the phones, they don't call back and they are nasty. They had my DOB WRONG on a prescription so i couldn't get it and when I called, begging for them to call the pharmacy with the correct date I was told "what's the big deal if you wait a couple of days?" Then the next time the wrong medication was sent to the pharmacy. When I told the person he told me it was the pharmacy 's fault but there it was in my medical chart what he called in which was wrong. The receptionist wrote my next appointment on their card and wrote the wrong month. Perhaps the doctors are competent but how would I know as the entire office staff is incompetent. There is a new office manager who seems very nice and she assured me she is working on fixing all these staff issues. How can a medical practice allow staff to behave this way? Why would a new office manager be the once to get the staff to do their jobs properly? That should come from the doctors who we are trusting our eye-site to. read more

If I can give a score less than 1 star, I could have given it. My mom was seen by Dr. Sibia and she supposed to go for her cataract removal and glaucoma surgery for her blurring of vision. She was denied by her insurance company. I found out from my mom's healthcare plan that the reason for disapproval of surgery is because of a very weak clinical notes which the office should have anticipated prior to submitting the pre-authorization. The surgical coordinator, Maily was grossly incompetent that she can't troubleshoot the root cause of the problem. Aside from being unkind, she's rude and even suggested that I may need to change my mom's specialist. read more

First and last visit! Appointment made for contact lens exam with prescription for my special lenses. They did a few routine tests, then the Dr. finally saw me only to say they do not do prescriptions for my type of contacts! That was the sole purpose of my visit! They refused to refund my copay as now I need to STILL get my prescription and my insurance only allows one visit/exam every 2 years! read more

I called to try to schedule my elder mother's appt (she was referred to this office to be seen ASAP). Two weeks goes by and no one called. The girl who answered didn't want to hear it and complained "we are two people in this office and we are overworked and things are bad now so this is what it is." WOW, okay...well, where is this my problem? Don't go here or either location, she said the phones roll over. We are all in this pandemic together but if you are not happy where you work, move on because there are plenty of caring people who need jobs and can do the work. read more

Everyone is super nice! I had an emergency and Dr Ireland saw me right away! You truly feel they care about you as a person. I highly recommend Sibia. read more

I made an appointment here because this company is in my plan. Everything went well - people were friendly and accommodating. However, I was very annoyed because there was an EXTRA CHARGE of $40.00 if I wanted to get a prescription for glasses. Apparently, if your prescription changes and you need a new one, there is a charge of $40.00. This was the first time at this place, so they were no re-writing a prescription, just giving me a new one as per being a new patient. I did not expect this and I feel it is very petty and just an excuse to up charge clients. read more

I have been using Dr Ireland, now Dr Miller for a number of years since having a retina tear repaired by another DO. I find the staff friendly and very attentive to my needs. The Dr has done a great job explaining my specific vision issues and alternatives for treatment. I find I am always relaxed when leaving their offices. Preparing now for cataract surgery and fully trust Dr Miller with my vision. read more

I've been to some shabby places, but this place takes the cake. I don't understand how they have managed to obtain so many high reviews. I was referred to the office by a patient and had to wait close to a month for my first appointment for both my wife and myself. The day before our appointment got a call from someone who didn't identify herself, telling me Dr. Rubinte couldn't make the appointment as she had to do surgery the next day. Hard to believe they only scheduled the surgery the day before, but O.K. She rescheduled both appointments for April 26, 2021. When we arrived again, I was told the Doctor was in surgery, and the clinic had no indication of our appointment, and that the Dr. doesn't come to the clinic on Mondays. Such a well run eye clinic surprised it is still in business. Looks good from the outside but lacking in one key ingredient service. I should have read the reviews prior to making an appointment. Naturally al the reviews on their web site are glowing reviews. Thank you Yelp for allowing real reviews to appear. read more

I heard a lot of people taking about the Sibia Institute and decided to try them. Booked an appointment almost a month out because that was the only way to see Dr. Sibia. The exam took 2.5 hours and it was like a factory. They did nothing more than my regular Dr. Dr. Sibia arrives after everyone else goes through their part in my eye exam, the Dr. walks in, does not even look at you and reviews his staff's work then leaves. For this I waited three weeks to see him. But the icing on the cake was that the prescription they gave me was not correct. I knew just by looking at it and had it verified by another exam. It was very different then all my scripts in the last five years. I called them to discuss this and they did not return my phone call. So judge for yourself read more

Dr Sibia is very kind and nice. Dr Ireland is rude obnoxious conceited and scratched my cornea during Catarac surgery told me I could only have sIngle visIon lens implanted since I had lasik in the past. That was incorrect. After surgery I spent three weeks in pain 5 months with the single vision lens and blurry eyes. I went to another doctor who replaced the lens with a multifocal lens I had NO pain from day one Dr Ireland's incompetence cost me a lot of pain and suffering and a LOT of money to repair read more

I am not a patient of Dr. Sibia. I do not know him. I am writing however in defense of his refraction fee of $40 after just reading the review of Rebecca F. (I gave him 5 stars because you have to give a rating on Yelp in order to write a review). I am a retired ophthalmologist, having practiced for 30 years in New Jersey before retiring to Florida. I had found that the "refraction fee" to examine for glasses or the "contact lens fee" to update a contact lens prescription were probably the two charges most misunderstood by patients and understandably so. However the medical insurance companies (including Medicare) simply do not reimburse the doctor for these very important, necessary, and very time-consuming services. We wish they did since it would certainly make our lives much easier! In fact I think his fee of $40 is a bargain compared to what many other doctors charge. I understand that Rebecca was upset that this was not told to her on the phone prior to the visit but if the staff would be required to explain this to everyone on the phone the phones would be so tied up all day that it would be hard to make appointments. Believe me because we tried! Also, whether or not the office dispenses eyewear, the fee for the service is the same. (Some offices may subtract the refraction fee from the cost of the glasses bought in the office as an incentive to buy there but they are not required to and we never did.) read more

I was there 2 times. My visits was because of consultation of Lasik surgery. And both times staff of this clinic was terrible, irresponsible and unprofessional. They can't hear a patients. They don't know what to do. All their questions when they see you just about money. It was the worse experience which i evere had. Don't go there. read more

First let me just say that I often spend a while looking at reviews before I make a decision to see a particular doctor. I finally found an eye doctor office that would accept my insurance plan. I received a call from the office manager confirming tey took my insurance. During our conversation I made sure their place didn't sell glasses. I often find pressured into buying the glasses they sell. Which I don't if I don't like them or if there is a better offer somewhere I take the prescription and that is it. I have been doing this for years and I have never been denied or charged for my prescription. So I made arrangements for 3 and show up on time. When they are about to collect my deductible which was $112 for 3 people they continue to tell me that if I need to find out if we need new glasses I would have to pay $40 for each refraction because those are not covered by the insurance. I asked her to repeat because I have never heard of that before. I think that would be something that they needed to tell me on the phone when we spoke about taking my prescription somewhere else because they don't sell glasses there. The girl in the front was nice about it. But another girl came out and got involved basically telling me if I didn't like it I could go somewhere else. She asked me "How do you know if you need glasses? I said my kids need glasses and their eyes get worse every year which is why I'm here to make sure they get a good exam. She said "do you work for an eye doctor". People working in front office should know how to speak to customers. I was never rude. I was indeed upset that these people expect me to give them another $120 for a prescription that I always and forever have received after every eye exam. I went to the internet to check about this refraction charge and I see why some doctors charge that. But that was not the way they explained it to me. If they had told me that my insurance covered the visit but not the refraction over the phone I would have never made the appointments. So I felt like they didn't tell me on purpose trying to catch me when I got there. I wasted my day, my kids day on something that could have been avoided by a better customer service. Needless to say I was out and now making sure others know that you could absolutely get a good eye exam in many other places and you do not need to pay the refraction fee. There are places that give you a discount even if they don't take your insurance. You don't pay the refraction fee and get a great price in glasses. Sibia Eye Institute accepted the insurance but they didn't let me know until I was there that by doing so I wasn't going to be getting my prescription unless I paid $40 extra. Poor poor customer service. read more