This is an absolute abysmal company to run from. We thought we may have mistakenly put the wrong gas in the vehicle, but we had no Internet service to search whether it was a mistake or not .... we had to reach out to the company roadside assistance and even the broker no one can speak English enough to answer a few simple questions... we thought rather than risk damaging the car. We would just have it towed for storage because it was a Sunday and rent another car.... we explained to the attendant at the airport that actually it was not a mistake because we researched that you cannot put a diesel nozzle into a gas powered car as it won't fit... we explained to them it was not necessary to have the car serviced and fuel pumped out... that the car was just fine and instead of contacting me the next day they took the car to a service station pumped out the gas, did a full diagnostic and then charged me $582 on my credit card. Not one single phone call to ask me more details; just took it upon themselves. This whole scenario could've been avoided... and minimum I should've had an opportunity to explain my case but I didn't even get a choice to dispute the claim. This would not happen with a more reputable car rental company.. I would stay away from Sicily By Car. read more

When we picked up the car at Catania airport, we were forced to add the second driver service to the contract, under the blackmail that if we did not do it, the car would not have been delivered to us and such missed delivery would have entailed € 200 penalties. The addition of the second driver has a cost of € 10 per day for a total of € 90 in my case, having rented the car for 9 days. I tried to complain to the booking office which says he is not responsible for the blackmailing conduct of his colleagues at the Catania helpdesk and sends me back to a different email address, which should be that of the Catania helpdesk, which simply ignores my numerous complaints. Bottom line: they are scammers, stay away from them. read more

Couldn't rent a car frlm Sicily by Car in Milan Airport because my passport and driver license were from 2 different countries. I'm live in Norway and have a norwegian drivers license and I have a norwegian residence card. My passport is from another country. I don't really understand why we could not rent a car because of this. Very dissapointing. read more

this car rental agency is scam. i booked a car paid everything in advance at the airport they said they canceled and booking .com was showing that they gave me the car. they charged me without giving me a car. I had to go the next counter which was budget and rented a car from them. read more

I took a car and literally after driving 30 km the tyre pressure signal appeared. I stopped and could not see anything with a quick look. As I was next to the hotel I simply parked and left. The day after one of the tyres was completely flat. They gave 0 help and the inflation kit compressor didn't even work... I call the 24h assistance and when the man arrives he show me the internal tyre and it had no draw and almost with filaments! He told me this tyre should have been changed more than a year ago!!! He took the car and now these bastards want me to pay for a new tyre?!?!?! I barely drove 40 km and could have had an accident!!! This has been my worse experience ever. read more

Sicily By Car is fraudulent. You are in real danger of being ripped off - they will take your money for any excuse and take some more. I had full body insurance with zero access, and they still charged me over €400 for a scratch that was there before I picked up the car. When I picked up the car, it was in a real state, with lots of scratches, and it smelt really bad inside. I didn't go through all the scratches when I picked it up. why would I need to when I have full insurance? When I dropped it off they claimed there was a new scratch and have charged me since. I'm trying to stop them from taking more money from me. Please avoid read more

I had a terrible experience renting a Fiat 500 from this company in Malta. The fee was only £49, so I wondered how they could possibly make money? Found out when I returned the car. First they accused me of being involved in a hit & run accident (totally untrue). Then they claimed I had caused 2 light scratches on the door (which appeared from nowhere when the guy was inspecting the car), and charged me 297 Euros for "damage" to the car! It's a scam basically, avoid! Don't be fooled by the ultra-cheap rental cost, they get money out of you in other ways. All the little marks on the car added up to thousands of euros in fees they would have charged drivers. Ruined my holiday. Next time I will use a recommended local firm, not these cowboys. read more

Car full of insects bedbug as they called it it was full of cockroaches i was going to make an accident twice and when i called them they refused to replace it and asked me to take it to wash it... they gave me a torneo ford when i paid for a mercedes vito. They charged me a day without being in italy either. I requested to modify the booking and refund 1 day as i couldn't travel they refused. They gave me a car that had scratched deep and visible as accidents with loads of scratches worst rent a car ever merciless and ruthless read more

Hello there! We visited beautiful Tuscany last September , we rented a car(Sicily by car) in Rome and and paid the extra fee to returned it in Florence. We received 3 emails from Sicily by car with 2 Tickets in each email for the ZTL. The address Sicily by car gave us to return the car was in a ZTL area also the gave us the rental office address Borgo Ognissanti, 100 R, 50123 Firenze FI instead of the parking address in front of Medici hotel that doesn't even say their name just parking. When we found the place to return it we asked the lady if we were going to have tickets since its in a ZLT area she said no even we returned the car a day earlier the wouldn't credit it either. Now Sicily by car want us to pay 50.00 + 22% vat for each tickets( for handling the file) plus the actual tickets. Just head ups if you are renting from that company.. read more

I booked a car reservation at this company in Rome, Italy for Sept.17-20,2022. First off, the line to get a car was insane! We had to wait in line for freaking 2 hours! When we finally able to talk to the customer service staff, we were declined to get a car because they're asking for an international license. No options whatsoever or any assistance on how we can avail of such license while we're already there. We ended up getting another company which is US based also that doesn't require such license. The price? 4x the reservation fee. Lesson learned: Get a reputable company for your car reservation even if it is more expensive than the local company where you're going and make sure you read the fine prints of the contract. read more

I rented through Sicily by Car from Rome airport for 4 days. It was less than 1/2 the price of well known American rental cars. Pick up and drop was easy. I took photos and video of the car upon pick up. When I dropped off there were no issues. It was a perfect car and experience! read more

I have rented from this company twice. The first time, I got a parking ticket, which I promptly paid. Despite this, they charged me after the rental for not paying the ticket. I complained and they refunded me the charge. However, the second time I rented from them has been a complete nightmare. I purchased the maximum amount of insurance protection and the roadside assistance. When I got in the car and started driving, I noticed that the air conditioning did not work. Then, after driving for about an hour, the car broke down on the A1 after dark. I called roadside assistance and was able to have them tow the car. A friend picked us up. The following day, in order to get a replacement car, I was told I had to find a way to get to a rental location an hour away. So I paid 160 euro for a taxi and I was told that I could get reimbursed for that after the rental period was over and they determined that I was not at fault for the car breaking down. I picked up the replacement car and the rest of the rental was uneventful. When I returned home, I made a claim for the taxi fare to go pick up the replacement car. They kept telling me they were still investigating the cause of the car breaking down. And this morning I woke up to a $528 charge on my credit card. No explanation from them. Nothing. I literally picked up this car and drove it for one hour before it broke down. Needless to say, I will never rent from this company again and I suggest you pay more for a more reputable car rental company. read more

Please spend a little more money and go with a reputable, ethical, and honest car rental company. I live in US. When I returned the car undamaged in the early morning due to an early flight and they said it has damage after I already left the country. I took pictures of the car when I dropped it off and there was no damage. I plan to file a claim with my credit card company. I rented from the FCO airport leaving out of Rome. Please stay away from this company. Go with Avis or Hertz. read more

Regarding Contract # 940574876 . I have attempted to reach this company since June 18 2022 without a single acknowledgement. Here is my sad story. On May 30, my friend & I picked up one of your cars at the Catania airport. On May 31, I drove the car to Portopalo Sicily. Whilst attempting to climb one of the many steep hills en route to Portopalo, the car's engine over-heated and stopped. (Photo attached). Here we were 2 lone women stranded on the highway in a foreign country. The car overheated & stopped functioning. We pulled over & allowed the car to cool down. After waiting for approximately 10 minutes, we attempted to start the car once again. It started, the car overheated once again so we stopped the engine out of fear. After a few attempts, we were finally able to roll into the only gas station in Portopalo. At this point the car was completely dead & inoperable. The engine wouldn't even turn. This was approximately noon. Thanks to the gas station attendant, after approximately 2 hours, we were able to reach roadside service who sent a flatbed tow truck to take the vehicle away. However, he left us stranded in Portopalo with no taxis in sight to get us back to Marzameme where we were staying. We finally got through to your Catania service desk who proceeded to tell us that they were unable to send a replacement car and that the onus was on us to pick it up. They said they would reimburse us for a taxi to take us to the Catiania airport location. We tried your Siracusa location however they didn't have any vehicles available so we wound up having to work our way back to Catania to pick up the replacement. Our new friend the gas station attendant finally secured us a taxi from Siracusa to pick us up and drive us to Catania. AT 6 pm we were picked up for the long drive to Catania. Our entire vacation day was ruined as we were stranded and NO ONE at your organization cared that we were 2 middle aged women alone in a country & town we had never been to. We finally arrived in Marzameme at 9:00 pm. Also, cab expense was $180 EU because we had to source a cab from another town. I ask that Sicily by Car do the right thing by us however they're choosing to ignore me. We ask for reimbursement for the following items. 1 day car rental 1 day insurance fee eu $180 cab fare to Catania eu $36 fuel used in the broken down car . Why are they not acknowledging my complaint? read more

I am glad that I ignored the bad reviews because our experience was GREAT! The car was nice, the process was smooth at Sicily by Car at the Palermo Airport AFTER we corrected rentalcars.com's mistake and the auto rental agency people were very nice and cordial. I speak broken Italian so that helped a bit, but their English was good enough to understand. I told them that I was surprised by their bad reviews. The only thing that I would change is that I WOULD NOT schedule a car through rentalcars.com again. Rentalcars.com, in written directions FAILED to tell us to bring our passports to the agency so as to rent the car. Their specific instructions were to bring 3 things and passports weren't one of them, right on the booking and right upfront in the first paragraph. This resulted in a 5 hour delay, worry, extra costs paying to go back to our B&B from the airport to retrieve the passports and much worry and stress. We kept calling rentalcars.com for assistance and they were useless. Stay away from rentalcars.com and book directly with Sicily by Car. We had good luck though with rentalcars.com's affiliate booking.com with the B&B. read more

Only put 1 star because there is no zero star. I'm surprised to see anyone give this company more. Trust me, stay away from this company they are the biggest scammers, and I'm surprised they are in business. Check the insurance that they pressure you buy even though it was all meant to be included when we booked. Read read read the fine print as they do not cover full insurance like you may think and get told like window breaks, tyres and if you drive in certain areas of italy. Scam! also, if you book and expect a car you have booked a particular brand, they lie and give you a way lesser quality on the day. we had to change our car at our cost as the quality was that bad and warning lights came up and they did nothing to accommodate and bring us a new vehicle. There are so many other car companies in Italy that don't rip you off like these guys. Don't base it on price as these guys will scam you. read more

terrible service! they only want your money... they didnt accept our creditcard because it was on my wife her own name but married name... never book here again!!! read more

Horrible experience at Rome. Immediate flat tire out of the airport and a lot of irrelevant fees and charges. Even after the trip was over, they kept charging you. Be aware! read more

Hello - DO NOT USE THIS RENTAL CAR AGENCY. When we arrived at Catania airport, there were 75 people in line and were being told there were not enough cars. The wait was 3-4 hours just to talk to one of their agents. I was forced to rent a car from another company which I was able to do just by booking online while sitting in the lobby of the car rental building. read more

I highly recommend not to rent a car from SicilyByCar. It is the most dishonest company that cheats the customer. I returned a car with a full tank and got a confirmation that everything is OK, and then found that the company charged my credit card for an empty tank. I tried calling the customer service but they ignored me. read more

I booked and paid a deposit for a 9 passenger Mercedes Van to be picked-up in downtown Palermo. I also pre-paid for the "best" all inclusive full insurance for any/all potential damages, theft and all liability coverage. when I arrived to pick-up the van for 13 days there was no Mercedes but an Opel van. I explained I should get a slight discount because it was a lessor vehicle? obviously I was out of luck as it was a 9 person van. Now prior to going through further, I was explained at the desk by the employee from Sicily By Car that I should purchase a "top up" to my insurance I purchase already so I would have "FULL" coverage on everything or anything that could happen to the vehicle no matter what. I was hesitant but thought, it's a big van for tight roads and also in case someone hits the van while it's parked. I would have my mind at ease knowing I'm "FULLY" covered. needless to say upon my return of the vehicle at the airport in Calabria, the person taking the vehicle in noticed some damage around the van and asked me to fill out a report. I was late for my flight and explained I had the "Full" coverage insurance with a zero deductible. I was off to my flight. upon returning home, I received a number of calls from the manager at the Sicily By Car location at the airport who was indicating that I should have read the fine print on the policy and my contract indicating that only "so much" damage is covered and I was over the limit. I seen this coming and already cancelled my credit card for potential fraud. As I travel to Europe at least 5-7 times annually for business I had a feeling this was going to happen. They tried to put through an additional €15000,00 FIFTEEN THOUSAND EURO!! over the full rental payment and all extras I paid for already. Please this is a warning! Do Not Ever rent from these crooks, they will try no matter what to get you on additional costs no matter what. I paid what I was supposed to as per my contract and stuck it to them for trying to rob me blind on the rest they fraudulently tried to take after. read more

First, I had to wait in line while people were in the back. Tried to get extra insurance and they did not add it. Always buy extra insurance in Europe. they drive crazy there and we once had a car stolen. They forgot to add the insurance and my car was scratched. Then they give you a computer signing where you think you are signing for what you asked for. I am dyslexic so reading the small print is a nightmare. Truly taken advantage of!!!!!! read more

Overcharged. We were overcharged for the car hire, we have tried to contact the company but not able to speak to a human, only self service systems. We met with the agent on returning the car and they confirmed that all was ok on returning the car and we are hit with a charge after a few days. Do not trust or use the services of this company. read more

DO NOT rent from here. They are a fraudulent company and charge customers for damages that they did not do. Of course, I would not have a picture of the rear suspension to use as evidence. The cars are scratched all over to begin with and the customer service is disgusting. ZERO stars read more

Bought full coverage and everything was fine ... Drove from Orvieto, got a little traffic on the A1 and arrived 64 minutes past the time I was supposed to return the car (which I THOUGHT was 11am as I had put into the computer, but was told via email now that drop-off is based on pick-up time) and they did not say anything at the drop-off expect to say thank you and take a picture that I did indeed fill the tank... But I found when I returned home I was charged an extra FULL days rate ... After SEVERAL emails asking what this extra charge was I was told there was a 59 minute grace period... After that it was a full days charge!! How about cutting that up into quarters? Good Grief!! 5 min difference cost me a an extra day???.. If their drop-off wasn't on the 4th floor of the parking garage I would have made it. LOL & SMH!! Most Importantly, I am really irked because I put a return of 11am when booking on the computer (based on my flight) but I guess I didn't read the fine print where I had to return it by the same hour I picked it up (and no one told me)... Fool me once, shame on me... You will not fool me twice... I will go with Europcar, Avis or Hertz next time. read more

I booked a car through Car rental more than 2 months in advance. It was an automatic car from the Car Group: Opel Grandland X or similar (because due to my back problems I cannot drive small cars with small seats). When I arrived Catania airport they did not have such a car and I was forced to take the only available automatic car - SEAT Arona. In addition to aggravations and back pains which I suffered, the company compensated me with A negligible sum of less than 10 EUR, while the total cost (including 1 way payment) was 300 EUR. read more

Don't use this company! We rented from them, prepaid with a debit card and they would not accept a debit card for incidentials for the rental. OK, fine - our fault for not knowing to use a credit card. We rented from another car rental company that accepted debit cards - but Sicily By Car would not give us our money back! $700 gone because THEY wouldn't accept our debit card for incidentals. Never again, stick to American car rental companies. read more

FRAUDS! NOTHING BUT FRAUDS! DO NOT BOOK! Look, I do not write poor reviews since I know sometimes service can be dependent on specific individuals, but I have consistently received poor service dealing with these frauds from Sicily By Car in Venice and would like to warn others to avoid their vacations being ruined. Go with someone else. When we first picked up our vehicle we were met with an extremely rude woman. We needed our car so we brushed it off and continued with our rental. We picked up our dented vehicle (all on the damage report) checked for any other unclaimed damages and went on with our way. About half way through the drive we decided to turn on the radio - to our surprise it did not work, and again, brushed it off and thought nothing of it wanting to get to our destination. When we finally got to our destination in Croatia (darker outside at the time) we noticed that when we turned off the vehicle the radio had a red backlight that would not turn off. It is important to note you could not see this during the day. We tried everything. We did not have a working phone at that time so we decided to deal with this in the morning since there was very little we could do at that time. In the morning we went to our rental car and the battery died, at this point we were able to locate a phone that we could use and called the customer service line. They were extremely rude, unhelpful and unkind. After multiple calls, we finally had a service vehicle pick up the car and take it to the garage. Please note when the mechanic picked up the car he noted that this car was extremely unsafe - the tires were completely warn. With no choice they took the car and we waited for a response. We attempted to get them to drive us a new car since we were missing very important events but all they said was take a taxi. We were in a small remote town where there was no taxi and no way to travel except by using a car. They were again, rude and unprofessional and very unwilling to help us. We were advised, after multiple calls, that we could take our current rental car once working and drive it to Trieste to exchange. The next day the mechanic let us know that the car was on and we could drive it to Italy. We immediately did this and went to the Trieste airport to exchange and missed another day of activities. We continued with our vacation. When we returned the car we asked if there was anything else and to ensure there were no open points. They said there was nothing. We also asked for credit back from the hassle and the missed days without a car, but they let us know everything has to go through customer service. With everything being a nightmare we decided to leave it. A week later we were charged over $340 USD on the credit card used for the hold. They were the ones that gave us a FAULTY UNSAFE CAR and confirmed during our calls we were not responsible for ANY payment since it was the company fault. To mention, they even said take a taxi and we will pay, don't worry you will not be charged, everything is fine. They were the ones to provide us with a broken vehicle, took time away from our trip, and created so much stress during our vacation. We did not receive a response. We called, emailed, flagged and and there is no help from their side. No one is taking accountability, no one knows why there is a charge, no one knows why we were left with a bill and no one is helping. All I can say is do not go with Sicily by Car. They are horrible, and looking to scam you from your money. Please save your vacation headache and go with a reputable company. Sicily By Car, I'm sure you are very familiar with me by now, I hope that people see this and know how horrible the Venice location is. I hope you do not do this to someone else, and I hope that you do not ruin someone else's vacation. We will continue to fight to get our money back that you stole from us. read more

DO NOT RENT from this company! If I could give them zero stars I would. There were several issues with this ca rental company but the one that I can never forgive is hem charging us $500 for a broken plastic rod in the hatch area of the car. This rod is intended to secure a vinyl cover over the hatch/luggage area. We did not even know this part existed until we returned the car and they inspected it very thoroughly! When we picked up the car they did not inspect it with us at all! They stated that this damage had never been reported before and that is must be new because they always check. I believe that they charge clients for this same issue over and over and over again never recording it in their log. How someone could work for a fraudulent company like this is beyond me! This company has no ethics and cannot be trusted! $500 for a plastic rod! read more

If there was a negative star I could choose...I would! This was a bad choice from the beginning. I went with the online deal feeling I had triumphed in my quest to find the best online price and very nearly got caught with my head in my arse for doing so. Upon picking the car up in Rome, it was filthy and had tons of damage. I made sure to take numerous photos at pick up, to document, and insisted on having an employee in some of the photos as we did the inspection. I then had to ensure that all of the damage had been recorded properly on the inspection slip they give you... as I had anticipated, they failed to write down much of it. My response was to make the inspection employee hand write all of the damage in the very tiny description panel, sign it and print his name! I suspect this is a business as usual ploy to get you at the end for damages that you didn't do. When I dropped the car off in Sicily, the representative was very rude.. he then attempted to charge me for existing damage, ignoring the notes on the inspection document, and then got even more upset and rude when I proceeded to show him the photos of the vehicle from the Rome pickup. As he closed my invoice out, I was told this was my final bill, I owed nothing more and was fully paid. So I thought! 6 month later, Sicily by Car attempted to recharge my card for an additional $65! I have not received an email from them explaining why this new billing occurred six (6) month later, but it's obviously a very devious and crooked approach to catch customers down the line for unfounded charges, making it very difficult to contest. THIS IS THEFT, make no mistake about it. As Italy is such an infamously corrupt country, I doubt Italian law makers will do anything to reprimand this company. I have registered a complaint, but very much doubt this will go anywhere, until there is a critical mass of customers making the same complaint. Personally, I will never use this company again, and I hope that customer migration and a subsequent negative economical impact will force then to change... or die on the vine. I prefer the latter ;) read more

Terrible. I reserved a standard SUV and was given a small SUV at the airport, then charged an "upgrade" fee to get a standard SUV. Plus they charged me for 4 days when I said I only needed it for 3 and had it back within 72 hrs. Total runaround after the fact. I had to file a fraud complaint with my credit card company and even then only got a partial refund. Avoid. read more

Borderline scam: refused to hand over the paid-in-advance vehicle (stranding me in the middle of the night) and then ran off with the money regardless. Go with the more reputable, international operators next door. read more

DO NOT rent a car from this company. Fraud is obviously part of their business model. The entire reservation, pick-up, and drop off experience felt like a thinly-veiled hustle. I should add that I speak fluent Italian and have rented cars in Italy several times prior to this trip. My experience is like many others reviewed here - I was charged over $200 extra for a minute scratch to the front bumper that I supposedly caused. This "damage" was very likely there when I rented the car. The signs were abundant: In Florence, they asked me to sign that the car is in good shape at the reservations desk, before I even went to the pick-up point to see the car. When I questioned this, they said I could point anything out to the attendant in the pick-up point who gives me the keys. I inspected the car, and saw nothing that would qualify as "damage". When I returned the car in Pisa, I was met by a rude, aggressive attendant in the lot. For a scratch so small, it was suspicious how quickly he pointed it out to me, as if he knew exactly where to look for it. Of course, they will rent the car to their next customer and almost certainly charge them for the same minuscule scratch. It's a total scam. read more

This is a poorly run business. You take a number from a machine and wait and wait and wait and wait....last thing you need when you've been flying and waiting and waiting at the airport. They clearly do not have enough employees on duty to manage the volume. Staff doesn't appear to know what they are doing. If I hadn't paid in advance I would've immediately rebooked with a different company - NEVER AGAIN. Also was not even a good bargain. read more

This company appeared trustworthy because Chase suggested working with them on their Chase Travel site, but our experience was shockingly disappointing. They gave us a faulty car that broke down in the middle of our trip from Rome to Florence, and we were stranded for 5 hours as we awaited a tow truck and taxi pickup. We were not able to leave the truck stop and missed a day of our Italian vacation. We called as we needed help to navigate our options, but they stopped answering the phone and left us to figure it out for ourselves. Not only did we have to pay $250 for a taxi which we were assured would be refunded to us, but they also had their collections agency reach out to charge us for the towing the faulty car required. I have never dealt with a business this irresponsible, unresponsive, and all together sketchy. I'd recommend walking to wherever you're going rather than renting a car from this nearly-fraudulent establishment. read more

Rip off company, had booked through euro rentals and paid in full 165€. When we got there we had to wait in a que for 3.5 hrs only to be told our joint credit card could not be used as it had to be in one persons name. Was then told we had to do a new booking directly and would be a new cost of 465€ for the same car. Avoid this company at all costs. read more

AVOID Sicily by Car at all costs. The customer always comes last with this company and they are in business to accuse you for things you did not do. There is a reason why this company has so many poor online reviews and it is because of their consistent dishonest and unethical business practices. And don't take just my word for it; feel read all these reviews from customers that will never use Sicily by Car again: https://uk.trustpilot.com/review/sicilybycar.it Save yourself the headache, time, and your money by paying more and using a reputable car rental Agency. When you leave an honest and accurate online review of your experience with this company they threaten you, and ask for an apology. Sicily by Car may be less expensive up-front than well-known companies; however, they will charge you for "damage" or other expenses that are illegitimate, or fraudulent when you return the car. When I picked up my rental car from Sicily by Car at the airport in Palemo, Sicily, I immediately noticed that the front right tire had low air pressure, plus the low tire pressure light was on in the car. Before leaving the airport I got out of the car and found someone who worked for Sicily by Car in the parking lot. I asked her to come look at the tire and tire pressure light in the car. Instead, she declined to come over to my car and told me everything is fine and I can drive away. Taking her advice was a poor costly decision, as I had no idea I would be the victim of a fraudulent charge six days later when I would drop the car off at the airport in Catania, Sicily. When I dropped off the car at the airport in Catania, Sicily, the employee for Sicily By Car examined the car and then accused me of replacing the front right tire because it was a different model from the other three tires. This was the same tire I had asked for assistance with when I picked up the car in Palermo. At the time I dropped the car off I explained to the employee that I had an issue with the front right tire when I picked up the car, and had requested help, but was denied assistance. I was asked to provide a written explanation of the events whereby the manager would review it and get back to me in a week with a decision on whether I would be charged for replacing the tire, despite the fact that I never replaced the tire while I had the vehicle. I realized that Sicily by Car knew I would be returning to the U.S., which would allow them to make a false accusation and I would have no ability to contest the fraudulent charge. I would have never thought that I needed to inspect the tires before driving the car away from the rental car lot. It is very possible they could charge you for other car parts that you never replaced, but still accused you of replacing them. It took two weeks for Sicily by Car to email me and tell me that that I would be responsible for paying for a tire that I never replaced when the car was in my possession. Not only was I a victim of fraud for being falsely accused and charged for a tire that I never replaced, but Sicily by Car kept my entire deposit of €300, even though according to Sicily by Car's "Sheet Repair Cost", the tire replacement was €209. I have emailed Sicily by Car three times (once a week) requesting a copy of the invoice for the tire replacement, so I can dispute the fraudulent charge with my credit card company, but Sicily by Car has ignored all three of my emails. Sicily by Car has no interest in practicing integrity, honesty, or ethical business practices. I don't want other honest customers to make the same mistake I did by renting a vehicle with Sicily by Car just because they have the lowest price. Spend a little more money and rent with a reputable ethical car rental company that actually believes their customers, and puts the customer first. If anyone would like to see my rental car paperwork/emails as proof of my situation please let me know and I will be happy to provide it. read more

The customer service representatives are the WORST people I've ever encountered. They are short-tempered and rude.

I cannot stress this enough - DO NOT USE THIS COMPANY. They may be cheaper than usual but there's a reason for this, they are awful. I don't usually write negative reviews however I want everyone to stop and think before they even engage with this company. We picked up a filthy Fiat 500. When we picked it up, we started looking at the damage against their inspection and we were told not to. An irate little twerp tried to tell us to stop but I told him we weren't leaving until we could verify all current damage. We had to add scratches and dents and all kinds that they handily hadn't noticed... I had to clean the inside of the car, the dashboard was absolutely filthy and stained. The windscreen was covered in patches of what appeared to be glue, which we had to pick off over the course of the weekend we had it. Come drop off, there was no one around (of course, oldest trick in the book) so we took photos and dropped off the keys. Fast forward a few weeks and we get a letter in the post saying we'd damaged the interior of the car. The photos of the exterior were perfect... The photos of the 'damage' however was so blurry that it looked like someone had taken them whilst on a pogo stick. Oh and they were date and time stamped... For 2001. We rented the car in 2019... They told us they were going to charge our card 388 Euros + VAT. I told them on countless occasions if they dared to take a penny I would launch a counter claim, charging them for wasting my time and the money I had to pay cleaning the absolute heap they rented us. Eventually we got a response which basically said oh sorry yes we have absolutely no evidence. Just over a year on, they STILL are holding our security deposit of 300 Euros. I have just emailed them with another threat. With the time wasted dealing with such fraudulent clowns, I could have rented the most expensive car in Bergamo airport and still been financially better off than I am now. Whatever you do, avoid this company at all costs. You have been warned. Their cheap deals are exactly that - cheap and nasty. read more

We received a car that wasn't fit-for-purpose. Hazard lights flashing regularly and once needed recovery as brakes failed in very light snow. Also as journey back to the airport took an extra 2 hours there was not time to fill the tank before returning the car. I was charged 70 euros for less than a quarter of the tank. My 3 emails about all of this have been ignored. read more