Dr. Li was great; however, I was called and harassed by Shannon from the front desk at 8:30AM telling me I had an appointment right at 8:30AM. In fact, my appointment was 8:45AM. I told her I was down the street and she made me feel like they are gonna let me be seen only because I was close, or else I wouldn't be seen. I don't understand why she had to call me right at 8:30AM telling me my appointment is at 8:30AM when in fact it was 8:45AM. I'm attaching a screen capture of my voicemail confirming it was 8:45AM and a screen capture of her phone call to me to prove when this harassment started. When I entered the waiting room a woman was arguing with Shannon from the front office. During this I stepped a side to wait to check-in. Then when I checked in with Vanessa, Shannon took it upon herself to be unprofessional and be rude to me even though I was not even talking to her. She said I'll no longer be treated with you for dry eye. I asked is there any other place I can go to be as this was the second time for this to happen to me. Shannon's response was in a raised voice and rude. She told me, "We live in a desert! So of course you are going to have dry eye. Dry eye is treated over the counter you don't need to see a doctor for it!" Isn't that medical advice? She is not a medical provider so she should not be giving medical advice. Also, if treatments OTC worked why do I have to see a medical provider for my dry eye? Shannon's behavior was uncalled for and unprofessional. She made the front office experience extremely unwelcoming. read more

Sierra Nevada Eye Center - Voicemail confirm 8:45AM appointment - Ophthalmologists Near Me - Carson City, Nevada

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I have been in California my entire life, and Kaiser has very strict rules around double scheduling or patients arriving late to appointments to ensure short wait times for patients. This was my first visit to an ophthalmologist outside of Kaiser. First, I called in January for the appointment and the soonest one available was late May. Then, I arrive 15 minutes early as I always do, after doing the online check in process that was supposed to make the process quicker when I arrived. They asked me the same questions (at the counter where others could hear...I don't like that at all) that I'd answered online. I waited in the waiting room about 10 minutes so not too bad. It was the additional 30-40 minutes in the room that upset me. The doctor was great though. She was thorough and explained everything. I just didn't expect an ophthalmology appointment to last 2 hours. I ended up having to take the rest of the day off and I hadn't planned to do so. read more

The only reason I'm giving 2 stars is I think Dr. Gibbons did a thorough job the 2 times my 89yo mom saw him. The issue is the scheduling and the office staff. When we went for my mom's second appt we waited 2 hours before we saw the doctor. There were quite a few people waiting and at no time did anyone come out and let us know what was going on and how far behind they were. We just waited and waited. Today I had an appt for my 91yo dad. I got a call first thing in the morning asking if we could come earlier. When I said we couldn't I was told that if we can't come earlier then we should be prepared to wait for a couple of hours! When I asked why, when we have an appt, the gal told me that the doctor had done lots of surgeries and they had a lot of post-op patients to accommodate. I've worked in healthcare for 40 years. Occasional delays are completely expected. Recurring and seemingly planned delays are disrespectful of your patients. Office staff who lack the skills to manage a schedule and then are either uncommunicative or dismissive to patients will result in loss of business. They are definitely losing my family's. read more

I am very happy with this clinic. Dr Wolff did the surgery for my cataracts in both eyes. It was amazingly done and the care was excellent. This week I had to go in for an abrasion on my eye and I got in so fast and the wait time was much shorter than anticipated. I love the doctors at this clinic and I definitely would recommend it to anyone needing ophthalmology care. read more

The office is very professional and organized. It's busy there and surgeries only done in Carson for now. I am a 57yo female and can't say how happy I am after getting the new LAL Lenses for cataracts. Thank you all so very much. read more

I went to this eye care facility the first time and after getting checked in it took them approximately 15 minutes to get me to the back. After sitting back there for almost 30 minutes, an older gentlemen asked me what time my appointment was, I told him, and when he told me his appointment was 3 hours earlier, I couldn't believe it! When I said "3 hours, that's ridiculous" one of the employees rudely, told me " well you can always make another appointment". That would of been great advice at the door, when I showed up. The second time, Got there, waited in the lobby, as that is how they were doing it the first time I went, and no one came out to address me. They just let me sit there. If it was not locked down as it was the first time I went in, and they saw me sitting there, why not come and address me? One employee even came out and walked right past me. I am not saying it's a horrible facility but, the two experiences I had with this place was not a pleasant one. Have some common curtesy. If you have a few employees late for work (as they did on my first visit) let patients know as soon as they get there, especially a 3 hour delay. As well as, don't let people just sit, and wait. At the very least, come and ask, are you here to see one of our Dr.'s? read more

I had my left eye cataract surgery done there by Dir Wolff, on April 29, 2015. All of the staff, from the pre-surgery screening, to the pre-op, surgery nurses, and post-op staff were great. They took care of my concerns, were very helpful, and went above and beyond to take care of me. I only see out of my left eye, and I had a freind who had a horrible expeirence with his cararact surgery, so I was extremely apprehensive about my surgery. It couldn't have gone better! Dr. Wolff was very helpful and concerned, and encouraging as well. Now, I can see again, and I didn't realize my vision was as bad as it was! I'm so happy I took care of the problem and went with Dr. Wolff and his staff. The only reason this isn't a five star review, is during the surgery, Dr. Wolff became impatient with me twice. Once, during a time they were flushing the eye, he literally barked at me, "Relax, it's just water!" twice. Now that's NOT the way to get a person to relax, at least me, anyway. He also had a very impatient tone in his voice another time during the surgery, which I didn't appreciate. Other than that, the entire staff was very helpful. I use a wheelchair, and it is hard for me to get up and down on gurneys and tables. They have gurneys and examining rooms that accomodate wheelchairs, and were very helpful and kind throughout the process, which I truly apprciate. All in all, it was a very positive experience, and I would recommend them to others. read more

Dr Wolff and Dr Gibbons are the best in our area (Reno included). Personally I have several serious eye issues and last August Dr Wolff removed cataracts. The staff and Dr Wolff were there to answer all our questions. The supporting staff is very knowledgeable about eye issues and very helpful prior to and after surgery. My surgeries went well. What I really enjoy is appointments are usually done within 10 minutes of the time. The waiting room is pleasant. A former office I went to for many years was like a Zoo, too many docs and too many patients all in one small building. What a relief to have found this place with Dr Wolff and Dr Gibbons. read more

left eye CTA t surgery a few months ago. very disappointed as vision in left is worse than before surgery

My cataract surgery was extremely professionally done. No pain and very good results. I especially appreciated that all appointments were coordinated with referring optometrist and eyes were monitored every week to ensure all went well. Highly recommend this office and Dr Wolff. read more

I've never given a profoundly negative review, but my experience today warrents this rating. This review has nothing to do with the physicians at this practice, but with the office staff answering the phones. I'm new in the area and need to establish with an ophthalmologist to continue needed eye care (including needed ophthalmic medication refill). I've been informed by my prior medical coverage that with my permission, my new physician's office can obtain all of my medical records. Not only was the office staff member at this practice rude and uncaring, but told me that they will not request my prior medical records. Being in the medical field myself I know that sharing of medical records for continuing patient care is the standard of care. I called another ophthalmology practice, staff was pleasant, helpful and told me exactly what I need to do so they can obtain my records before mt appointment. Thank goodness some practices really care about helping the patient. read more

Dr. Wolf and Dr. Gibbons both went the extra mile when I had concerns about my vision. I will continue to use both of them. Surprised at the few reviews on here saying there are too many surgeries on one day, are they qualified to even know? read more

Although Dr. Wolff was one of the surgeons my optometrist recommended, the surgery room is like an assembly line and I felt a sense of everyone being rushed. It is my opinion that too many surgeries are carried out in too short a time and in one day. Also, my friend had her eyelids done there and it was not an attractive procedure. You definitely want someone to take their time do that as well as your eyes. read more