Had a new patient visit at this practice last week. When I made the appointment the receptionist…read morewas very friendly which was nice. Got to my appointment and the doctor was in the front office and greeted me with a huge smile. Went back to my appointment with him and he was just wonderful! Great visit, great conversation. We talked about Monterey and golfing. What a breath of fresh air. This is for sure my forever eye doctor. Fantastic service and he's just a great guy to talk to. I will be sending my husband here as well. Highly recommend. He is also very informative and takes time to get to know you. Excellent!!

YES! YES! YES! Finally found an eye doctor that checks all…read morethe boxes! Friendly, on time, modern office, educated - truly cares for his patients! Super thankful and grateful to have stumbled upon this office. I would recommend to anyone who lives in Carson City!

Dr Troy is great, but the office & billing staff is terrible. I was a patient for years & they…read morechanged the contacts guy & after a bad experience with billing I left.

I am thrilled with my new glasses! The Downtown vision team is truly top notch. They are…read morewelcoming and professional. The Dr. prescribed a new kind of lens for me and it is fantastic! It has a prism. No more double vision and I can walk into a Walmart or other big box store without getting dizzy.

They'll cancel your appointment because they don't have a good number to contact you at even though…read moreyou gave it to them when you booked the appointment over a month ago and they text you the day before confirming your appointment. Then tell you they can't get you in that day and make you reschedule. Terrible do not go here. No accountability

First thing noticeable walking into this business are the smiles from the staff with their clients…read more This does speak for our Optician, Ariz, who was very patient, charismatic and knowledgeable with helping my wife pick her prescription glasses and frames out. The establishment is very clean, spacious, smells normal without any irritable odor and help is offered right away but not to the point of annoyance. Very happy overall!

I cannot say enough about the top notch care Dr. Ben has provided me for many years. I started…read moreseeing him back when he was at Costco and have followed him to his solo practice. He is extremely detail oriented and he is very generous with his time. He helped me get my eyes back into good shape after they suffered from inflammation and dryness. He treats the whole patient.....not just your eyes. Likewise, his staff is always super friendly and responsive. I highly recommend Dr. Ben!

Excellent caring individual service over many years! Always…read moretook necessary time for exexplosions. *****

This is the nicest group of people! My husband had an…read moreemergency and Dr Gittes came back from lunch early. Highly recommend

Came in with my fiancé but didn't make an appointment for myself & was still able to order new…read moreframes, get fitted, & given an estimate for new glasses. Debbie did a lovely job explaining options for lenses & ensuring that the pricing was acceptable compared to the other receptionist that serviced me last visit. They're extremely diligent with sanitization & the atmosphere was welcoming.

Eye doctor -- Dr. H. was great. He was patient and explained what he believed to be the cause of my…read moreissues. Pleasant and seemed to know what he was talking about. I followed his advice and can see much better now. The 3 stars is due to his front office staff who were unfriendly. Thankfully, the Dr. made up for it and I will go back as needed.

They take very good care of my mom, thank you! The office is very clean, staff very kind and…read moreprofessional, caring with my mom.

2 1/2 weeks ago I stopped into this location to pick up a pair of new eyeglasses…read more The initial meeting, which included a fitting and a conversation with one of the technicians was excellent, and a decision to purchase was made. At the time of purchase, I was told that it would take two weeks to receive my glasses, and they would be sent directly to my home. Unfortunately Two weeks to the day I received a notification that my glasses had arrived, at which point I confirmed that they were to be sent to me by mail since I live three hours away from the location. However, after not having received my glasses I contacted the location at which point they told me they still had my glasses and they had not been mailed. And then question whether or not I had paid the shipping fee which was insulting considering I had given them $600 for the purchase which included the fee. So now I continue to wait, which is not the end of the world I just had always assumed anything that required medical insurance to purchase should be hot held to a higher standard of service. Due to the fact of falls under medical jurisdiction Update: They had someone look into my situation, they get my business back.

Once again front office staff is sub par. This is after multiple chances given. The latest is i…read moremade an appointment prior to leaving for Costa Rica for vacation and told them I wouldn't be back until 2 days prior to my scheduled appointment. I get back to a message stating they have canceled my appointment due to the fact that I didn't confirm it last week. The front office staff is extremely unprofessional, don't check your insurance coverage, expect you to, the way the most of the office staff spends their time that I've observed is chatting and laughing loudly about personal lives amongst each other while the clients sit waiting. The last time I waited in the exam room for the doctor with no updates for over 1.5 hours. Hard to believe a medical office is run this way. Update: In response to your reply.. so I'm lying about waiting on the room? I was absolutely left in the room and told when you finally showed up that there was a problem with the previous patient which I understand but not to be updated at all?? In regards to my insurance my card was on file and I had it but they ordered my contacts without charging the insurance and when asked why the office staff told me it was my responsibility. In regards to happy environment, yes, I agree unless their too busy doing that and not taking care of the clients. It is interesting that your response to ANY and all negative reviews is that it is the customer that is at fault.

I came to Dr McKnight via a referral. She is so sweet and…read morenice as well as efficient and professional. I always always feel rushed when I go see any medical professional. Dr. McKnight was patient and she asked me if I had any questions for her and I did-so she listened carefully and explained. I felt very comfortable and also I did not have to wait anytime at all. Will return, especially since my eye doctor is retiring soon.

Dr. McKnight is professional and very thorough! She has a pleasant personality and really cares…read moreabout her patients. She has always been on time for our appointments everyone in our family goes to her for eye care.

I've been going to this Walmart vision center for a couple of years now and this was my best…read moreexperience. Everyone was very helpful. The doctor was great and referred me to another specialist with more knowledge about my particular issue. I got a pair of really nice raybans and picked them up this morning. The store looks like it has been remodeled recently which is a huge plus. The exam room was nice and clean. The store is very accessible and staff is helpful.

I just walked in and was greeted by one of the Optometrist's Brandon...I told him I needed a backup…read morepair of glasses and he quickly looked up my account. He showed me where the inexpensive glasses were ( just need a simple pair to watch tv ) I actually found a very attractive pair of burgundy metal rims for $9.00. Brandon had me put them in and he made sure they would be good for me. Mary a friend of mine has been there for 19 years and she told me she trained Brandon, GOOD JOB! Brandon was so sweet and accommodating and I thoroughly enjoyed working with him. I highly recommend this optical center is selection of glasses and all prices to fit everyone's budget.

Dr. Mather OD was very informative and helpful. My father saw him today regarding macular…read moredegeneration. Dr. Mather was polite, well mannered, and answered my numerous questions about my Dad's eye health. Dad is scheduled in another 6 months. Will update review at that time. At least 4 star based on my having tagged along for this visit. Office administrative staff is friendly. Sounds like the phones are pretty busy and after reading a few reviews I can see why. Looks to me like patients in the area are too lazy to go take care of their needs in person so they opt to just pick up the phone instead. I can imagine when the weather is bad the phone might be the only option. Communication by phone isn't the most effective in any case. Let's be realistic, if your needs are more than setting up/cancelling an appointment, or a quick question, you should go in person. Ample parking, facility is clean and well kept. Looks like they have a lot of frames to choose from. Dad's appointment was 9:45AM on a Wednesday morning, we arrived 10 minutes early and he was seen on time. After a handful of tests we were physically out the door by 10:20AM. I'd recommend this facility and Dr. Mather.

Each time we are here, the office is clean and organized. The front desk ladies are always…read moreefficient and professional. The Dr. is good but inconsistent. He also rushes through his part of the visit. He is not personable but he is professional. Patrick is the best part of Pritchett Eye Care Center!! We love Patrick! He is knowledgeable and friendly. He takes the time to get to know you and has a heart of gold!