I have been a tenant of SPM since 2012 and recommend to anyone in search of a management company to use for their business or residence. They are a family founded and run company that takes extra care of their tenants and property owners alike. They are quick to respond to any maintenance requests and anytime I see them they are sure to check in to see if there is anything I need. Amazing company all around. read more

Penny is wonderful, kind and caring. She and they are willing to listen to the applicants and take into consideration lifes sometimes rough and unavoidable dealings. I highly recommend sierra pacific and Penny!! read more

This is a real review containing 100% true personal experiences. We hired Sierra Pacific Management to manage our home just north of Yuba City. We were long time customers from 8/1/2007 through 12/31/2016. Sadly, after 9+ years with them, we finally had enough and were forced to terminate their services due to ongoing, unabated incompetence, accounting errors, and dishonesty. Based on my 9+ years of them managing our rental home, I feel obligated to warn any owner thinking about using this company for property management services. Owners with multi-units or apartments will be preferred targets for SPM exploitation. It took me years to finally realize they were "generating revenue" at my expense, and how they did it, once I had a firm grasp on their "methods of operation", we immediately terminated their services. On and off, over the years, I suspected they were doing this, but it would be sporadic and infrequent. Then it became more and more commonplace, many unauthorized repairs suspected of being unnecessary, finally culminating in the unauthorized painting of the entire interior of the house. Of course, once again, we only found out this *after* the fact, without any ability to question it, or halt it. Absolutely no before-and-after pictures provided, even though I had previously specifically requested pictures for *any* work performed. They use their credit as tool to keep these charges from being known about for some months. Let me explain. They have a Home Depot Credit Card which gives them net 45 days credit to pay. They also have accounts with say, the paint store, and many other places who give them say net 30 days to pay. Ok, bear with me here --- when they decide they want more revenue for future months, they perform an unnecessary "repair" or unneeded "maintenance". Their in-house crew, who some are family members by the way, goes to Home Depot and uses the Home Depot Credit Card to pick up materials; at the time they pick-up the items, they 100% *for sure*, *get* a receipt right-then-and-there, which they bring back to Sierra Pacific Management and turn in. Ok, so they go ahead and perform the repair or maintenance, they never get approval, or even provide any notification or heads up to their customer -- me the homeowner. Contract stated any charge of $300 had to be *approved*. So they found a loophole to circumvent their contractual obligations by simply submitting multiple invoices under $300. Again, never any heads up, no notification, even though I had specifically asked them in writing to notify me of *any* charges incurred after suspecting this behavior. Rather than using the reciept they received at the time of pick-up for accounting, they wait for the net terms to expire (45 days into the future), then they wait for the paper bill to come via snail mail. Then, and only then, they account for the charge incurred 3-4 statement cycles in the past. Time and time again, this was their method of operation, even after I *specifically* brought this to their attention and asked them to account for repairs & maintenance during the *proper* statement cycle --- using the receipts they get at the time of purchase / pick-up. To recap, since they *HAD* the receipt at the time of purchase, they could have both accounted for the charges during the *proper* statement, *AND* still have used their credit -- waiting 45 days to pay Home Depot for the materials, no problem. The unnecessary delay in accounting were simply tactics to obfuscate, confuse, and most importantly, to ensure the revenue generating unnecessary work in question could not be stopped or questioned. Plain and simple. Their services weren't always this bad, especially at the time we hired Sierra Pacific back in 2007. Our account rep was Dick Grant, and he was on top of things. A few years later, Dick retired, and this was when we noticed the slow and steady decline, and started experiencing all the issues. Highlights: * Never ending accounting errors for which I would need to catch, and call them. * No timely return of calls, even after days, or sometimes weeks. I would need to follow up. * They do not have an accountant, they have a "book keeper" (it was Excel spreadsheet based for a long time). * Their in-house labor rate is higher than hiring a handyman directly. * They submit bills/invoices without any details or description of work, or listed hourly rate. * Tenant moving-out was charged for cleaning & repairs; New tenant moving-in noted exact same issues remained during move-in walk-through, so none of the work was actually done. * They refuse to provide any before-and-after pictures for any work they perform, even after specifically being requested. * Owner's Family members perform in-house repairs & maintenance and gouge on price. * Many 3rd-party invoices for repairs & maintenance seem to be generated by them. * 3rd-party invoices submitted with no details or hourly rate, then SPM hand-hand writes total on invoice. read more

My experience with Sierra Pacific is positive. My rental was trashed by a previous tennant and while my wife and I were getting things in order, we sought out the help of Sierra Pacific to help us with gwtting a new renter that we could work with. Sky and Penny were very helpful and provided solid advice on our property. When it was rental ready, they advertised the property and had so many applicants were were able to "cherry pick" among all of the applicants and choose the right person to rent our home. These are honest, straightforward folks that are focused on value to the customer. I cannot say enough good things about the service they provide. Well earned 5 stars. We put our blood, sweat and tears into getting this house back in order. I was literally ready to throw in the towel and just sell the property. My experience with them made all the difference. read more

Horrible first apartment ever to take my whole deposit. I can understand the carpet coming out of the deposit that is a givin. But they charged for paint and I lived in the unit for two an a half years and after two years paint is not supposed to come out of the deposit when a resident has been there that long. And to top it off the unit was never painted when I moved in the walls were just washed the only part of the apartment that was painted was the bathroom because it had mold completely everywhere all over the ceiling before I moved in. I'm a OCD when it comes to cleaning before I moved I washed all the walls and doors. There were only a few things I did not get to clean because the cleaning supplies got packed to take to the other house and they charge $100 for heavy cleaning when the apartment was pretty much spotless besides a few items. Also when I asked them to send me a copy of everything that was purchased for the apartment and installed that was legible for me to read they still have not sent me something that I can read over email I find it odd that they are unwilling to give me something I can fully read instead of scribble scratch on an invoice that is not legible. Also I found out the hard way just cause the manager on site may say one thing about the deposit the office will do something completely different then what you might have been told to begin with after handing in the Keys. When I called to talk to someone in the office about all this I guess they did not like what I had to say and I got told by Penny her self to shut my mouth. I do not recommend them at all. If you decide to go through them I would definitely recommend when you move out request to have a walk through done so they can not do what they have done to me. Very disappointed with this company. I will not even put one star for this company because all they do is steal money when in fact people that do take care of their apartment they just don't give the deposit back. And then they argue with you to where you have to seek legal counsel because they took money that was not theirs. read more

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To any future Sierra Pacific Management customers: My friends at Sierra Pacific Management (SPM) have been managing my rental property in Colusa County, CA, for nearly eight years. Excellence is the one word that comes to mind when my wife and I think about the services they provide. Excellence in follow up and follow through. An element not always seen in other organizations. Excellence in reviewing and selecting rental candidates Excellence in communicating about the current state of our property and feedback from our tenants Excellence in fixing broken things. They are quick, professional, and cost-conscious when fixing things. This keeps the property owners and tenants happy. I cannot say enough about SPM's excellence, integrity, and follow-through. I would recommend them to my family, friends and strangers alike. Tom and Buffy Welch read more

I've been renting from Sierra Pacific for 13 years and it has been a joy. I've lived in many apartments throughout my life, but I have never encountered such warm, friendly, and attentive managerial and maintenance staff. Living here feels like being a part of a helpful community, not just simply living in an apartment. read more

Amazing! I'm absolutely dumbfounded at how receptive these people are. I left my deposit check uncashed from these guys for nearly 2 years. I sent them a message expecting zero sympathy for being so tardy on requesting a new check, let alone a response at all, and instantly received a text from Jonnie offering a recut, no questions asked. A few weeks later he calls and puts it in the mail. That's insanity. Of my ins and outs of renting I've never been greeted with such relentless kindness and timely action. Great stuff. Great guy. read more

I got mold sick here. I told the CEO and he disregarded me. I went around the property and many of my neighbors had mold issues as well. My health took a turn for the worst. All that was offered was to paint over the bathroom ceiling. I kept being told by management that my plants were making sick, and that I needed to open the windows. Which I did but they told me to leave them open more often than not! are you kidding me! I should not have to open the windows and leave them open so I can be healthy. The apartment should have been healthy enough for me to not have to have the windows open when it freaking cold outside. I also kept getting told to clean the bathroom ceiling after I showered. Which I did!!! with all kinds of things, and the mold wouldnt go away, as well the bathroom walls oozed a yellow liquid. I asked to be put in a hotel while this was remediated, and I was offered another unit. I said not, how could I trust that another unit wouldnt make me sicker! When I left, I wasnt given my deposit, I was charged paint and carpet!! And this is after the CEO offered to paint over the bathroom mold! I would never recommend anyone to rent from this company. If you value your health, stay away! I have spent thousands of dollars trying to get better and Im still battling the terrible symptoms and complications of mold intoxication. read more

I am updating on this review because recently i spoke with the new management at SPM and he assured me that had he known about the problem we had to deal with 5 yrs ago he would have taken care of everything for us. I know it's too late now but he at least made the effort of trying to make good with his previous tenants and that shows that he cares. read more

Awesome property management company! I am now a homeowner but I always recommend Sierra Pacific to any of my family/friends looking to rent. Two thumbs up!!! read more

i've curently been with sierra pacific for two years now. they are great they take very good care of me. last summer my ac went out the had some one at my house same day as my call and put in a new ac unit. they were very concened for my health i will always stay with them read more

My husband, 2 kids, and I rented from SPM from March 2014-July 2016. They are very professional, and handled all maintenance issues immediately. Honestly, our apartment was not perfect, there were small issues but in all fairness, its an older building and normal for there to be imperfections. Management always does their best to take care of your issues, whatever they may be. Now, I will say, Tiburon Apartments do have a few VERY noisey residents, there is also marijuana being smoked sometimes, and you will see beatles/roaches mainly outside. Management is GREAT with all maintenance issues though, they do their BEST to make you comfortable and Sharon, our manager is so sweet and caring. And just remember, absolutely NO MANAGEMENT can 100% take care of any issues involving neighbors, UNLESS they are dangerous and you do your part by involving the police department. SPM is very fair when returning deposits upon condition of your unit after you've moved out. We had a wonderful Manager, Sharon, at Tiburon Apartments in Yuba City and I truly miss her and SPM. IN CONCLUSION: Unit and neighbors AT TIBURON APARTMENTS can be annoying but management and manager Sharon are GREAT! HIGHLY RECOMMENDED! PROS: Management ALWAYS took care of all of our maintenance issues IMMEDIATELY and DID THEIR BEST to control problematic neighbors. They are so professional. Our manager, Sharon, was the sweetest! GREAT MANAGEMENT. CONS: The unit we rented for 2 years was older, humidity sometimes caused mold along 2/5 windows, neighbors were VERY loud with music and drinking, neighbor children were loud and destructive, you can smell marijuana, and there were a few roaches inside the unit sometimes. read more

I lived in an apartment in which these people took over they treated us badly used every trick in the book to get us out with no reguard for where the 20 plus families would go they cheated us out of are deposits and lied the whole way though if I where thinking about renting from them I would honestly I wouldn't ever even consider renting from them read more

I really enjoyed renting from Sierra pacific management. I called a few times for little things to be fixed and was helped in a timely manner. If it was later in the day I would see someone first thing the next morning. When ever I called Sylvia was very nice and helpful. I also had a link to their website to put in work orders and pay rent online. It was very convenient! Jonathan Millington was very professional and made me feel comfortable when he did the move out walk through with me. All in all I'm very happy with the service I got from Sierra pacific management and would highly recommend them to anyone. read more

I have rented from SPM for the last 10 yrs, and just recently moved out of state. The management is always on top of what's needing to be fixed, and is always thinking of tenants first. I would highly recommend SPM to anyone. read more