I have been a member since 1971 and had several poor experiences at the REI in Dillon, Colorado…read more Came in to get new cross country ski boots and was ignored by a salesperson working with one customer. Another sales dept employee who was helping her put back downhill ski boots after about 5 minutes said he would get someone to assist. After waiting another 20 minutes we left and the saleswoman never even looked up or responded. I was a retail shoe salesman and you actually can go back and forth with two customers. Either crappy training or uncaring sales people.

This is the worst REI. They're constantly firing employees over very inconsequential things. They…read morevalue employees who lie and throw their coworkers under the bus in order to get themselves ahead. Instead of promoting a culture of teamwork, they reward individualism and selfishness, and as such, the guest service is in the toilet. It's even worse than any Vail-Resorts owned business.

Great gear and great prices. TJ was great. Lots of good sale stuff and new season merch.read more

I was recommended here from an employee at Keystone Christy's to buy an emergency pair of snowboard…read moreboots - wide - which are apparently difficult to find. They helped me find an option which saved the trip. I was with my local friend and they gave us the local discount.

Rented a bike to go hit some trails in Dillon…read more The store was big and clean and open. It was very easy to find. And the manager and staff were super friendly. Prices were definitely fair. The staff was very helpful with recommendations on picking places to go and check out. The prices on the bikes are dependent upon which type of bike you rent. Was super impressed and would definitely come back here again.

The absolute worst customer service I've ever experienced!!! Went in on 09dec around 4:30 and all…read morethe men working seemed annoyed to actually do their job and help a customer out. But the selection of inventory was good so at least they got that going for them.

Point to ski both Breckenridge and Keystone on a trip. Very easy to go in. Didn't have…read morereservations, but I'd recommend them if you had them. Pretty quick in and out. Service was great.

Not coordinated at all and dishonest. Only needed to rent boots - tried to make me wait through…read moreboard fitting... for a board not needed. Spent an hour trying to pay after getting my boost within the first 20 minutes of being in the store. I asked what the refund policy is since i might not use both rental days. Boot fitter said 10am but if calling prior 10 if issues getting in, they'll work with me. Called in and guess what? "Gentleman" on the phone got an attitude and said no - unfortunately you have to be in before 10 - gave 0 care i was waiting for my nephew to get off the mountain after being overwhelmed and taking forever to get down. Plenty of other rental places in the area - you should avoid this one in my opinion. Edit - When going to drop off the boots just before 10:30, a wonderful person named Mari was still willing to process the refund and was super empathetic! More Mari's in the world needed!

Saw the great reviews and was staying across the street anyway so I gave them a try. Not as sexy a…read moreshop as the big boys in town but the service at 8am on a Saturday was fast, efficient, and I was on my way with a great set of demo skis in 10 minutes at a fair price.

Go no further. Hands down the best price for ski gears. I spend many hours researching!!!!!…read more They were all great especially Kevin. He's very informative and nice. He worked with our group and we have kids!!!! Great personality. We reserved online but you don't have to. Online does offer a discount so definitely take advantage of it. Give them a try. You will thank me!!!

Great prices and services admist busy season! Caleb was super friendly and helpful, and Dave has…read morethe unsung superpower of telling what sports people play just by fitting their boots.

On my ski trip to Breckenridge, decided to rent equipment from Pioneer Sports in Frisco because of…read morethe reasonable rental rates. I made my reservation online and paid for the equipment in advance. They have a variety of equipment options, I chose the performance ski package, but wasn't quite sure of the difference between packages other than price. The store was located in a strip mall and upon entering looked like a typical sporting goods store. When you make your way to the back of the store they have all the ski equipment. I was asked if I had a reservation which I provided my email. First, you walk up the steps on a platform where an employee measured my foot to determine ski boot size. When I tried the ski boots on, they were small so they gave me a larger size for comfort. Next step is to wait in line to pick up your skis and poles. The employee at the counter calls you in the order of boot measurement. This process was a bit time consuming and took approx an hour before it was my turn. They input information into a system and ask you some questions about how you ski, fast, experienced, beginner, etc and help you pick out the correct ski brand and length. My boots were very dirty and well used, but they did the job. The employee makes some adjustment to the skis to make sure your boots fit. The XX skis that I received performed well and I did not have any issues. Check in if the equipment was much more efficient and they just scanned a barcode on the equipment when we returned it and we left it in a pile and were good to go. Overall, I think you get what you pay for and this store offers functional ski equipment at a reasonable price. I do wish the process of getting the equipment had been a bit more efficient. The employees were very friendly and helped to make this equipment rental experience go smoothly.

This is our go to spot for season long rentals. We would rent per trip in the past and pay out the…read morenose at other shops. Now we rent for the whole year and pay half as much for one trip. The service is amazing and there is a great selection of rentals and gear. Oh, dint forget to pet the friendly shop dog. It is just above the outlet shops in Silverthorne. The shop isn't big, but there are plenty of coats, gloves and accessories to pick from. This year the kids package is just under $200 for sport skis. You will be pleasantly surprised by no waiting or hoards of resort crowds while getting your gear.

Demo selection was pretty limited and not much better priced than renting on the mountain would be.read more

Want to get ripped off??? Walked into this establishment to purchase boots and skis for my father…read morein law. We were never greeted or asked if we needed help. ALEX the CSR sat on a couch the entire time. When we went to check out, we were not asked any questions or even acknowledged. We purchased boots and skis then went down the road to have them binded. Come to find out the skis did not fit the boots. We went back 10 minutes later and ALEX told us there was nothing they could do. Refused to get COLLIN the manager on the phone. He admitted fault in not checking the skis and boots. He also mentioned he didn't want to be there and that he doesn't even talk to the manager. He expressed his dislike for his job and I quote "I'm literally doing physical therapy in front of you, I don't want to be here". I unfortunately did not read the reviews before shopping but they are correct. Rude staff, disgusting store, and scammers.

Customer service is so lax you could die before someone acknowledges you're in the store. The store…read morealways looks like a messy kids room. Organization and neatness are clearly not a priority for the guys working there, The store is always a mess. Not impressed with their costly, new, no brand name equipment. The pre-owned clothing, after 6 years of stopping in, we have never found a nice item to purchase, either dirty, damaged, or over priced. It provide a much needed service for the snow industry, but, they don't do it well.

We rented path bikes as a group of 9 along with the toddler trailer. Great equipment and very…read morehelpful staff! Highly recommend!

Great prices, friendly and knowledgeable staff, best rentals in the area hands down! Conveniently…read morelocated and make the rental process quick and easy so you can even make it on the mountain for a nice last minute half day! Plus they keep your info so if you don't live there and go back can just pull up what you like and easily get the same equipment for however long needed!