I have lived here for nearly 5 years now after moving in upon construction completion. I do enjoy living here but there are some pain points. Most recently, my internet coverage has been intermittent. A technician came to install new equipment, and after this the issues persist. Keep in mind this service is "included" in your rent price for $50/month. If you work from home, I doubt you will be able to do it here. Overall, I am frustrated about the lack of care, and shortcomings despite the price of these apartments from Kromer Investments. As many others mention, it's quite clear they are here to collect your money, and provide the bare minimum. I'm fearful of moving out because of the negative situations others on Yelp have posted about. *Update* Some management figure has acknowledged the internet issues I experienced continuously, and I do appreciate this gesture. It's sad I had to complain to such an extent to get an acknowledgment. Thank you to whoever called me, I couldn't hear you well enough to get your name. read more

I've lived at Sierra Vista Apartments for about 3 months now, and I've been really happy with it so far. The apartment itself is modern and comfortable, and the amenities like the pool and gym are a great bonus. The staff has been super friendly and responsive anytime I've needed something. It's a clean, quiet community in a great part of town. Overall, it's been a really positive experience! read more

Heidi in the front office always has a great attitude very helpful I am a resident apartments a very nice inside and out ground are very well kept highly recommended!! read more

I love living here - I have great neighbors and Management Team his awesome - They are prompt addressing issues and they keep the grounds beautiful - Very enjoyable place to live read more

Really enjoy living here! All of the people who work in the leasing office are super helpful and very friendly!!

Kristen and Paxton were super helpful, great communication and experience, leasing an apartment from them. Amenities are great too. Pool, Food Trucks, and 3 minute walk away from the casino lol. read more

I've lived here for a year so far and I love it! The office staff are efficient at communication and are quick to get any of my work orders completed same week. Betzabee and her staff and friendly and we enjoy stopping by on our little walks. I love that the girls know my boys by name and greet them. read more

Sierra Vista Apartments - View from my patio - Apartments Near Me - Reno, Nevada

Sierra Vista has been an enjoyable living experience. Luxury experience at a great price. Have been living here for 2years now.

When these apartments were first built they had a nice aesthetic stone on the corner of the buildings, around the garages and so forth. The stone started falling off the buildings and the owners decided to scrap off the rest of the stone and paint the remaining surface black. Looks horrendous and can't imagine how management would leave it like that! read more

I have lived in over 5 Apt complexes in a timeframe of over 10 years in Reno. I have never complaint about any of the places I rented or wrote and said a negative comment. Sierra Vista is the worst apartment management, and with so many problems. One star too much. After almost 2.5 years staying there we received the final bill with outrageous claims ( we had no pets, no holes on the walls, no frames or paintings) and basically returned the apartment like new. After using a professional crue to clean we were charged even with the paint they used as well as a cleaning fee of $95. The hallway light was burned for the past 2 years never changed, the office closed Saturdays Sundays and part of the amenities always closed for no reason (covid visits the Gym after 5 pm that's why they closed it at 5 pm). Thankfully, the Sun melts the snow and none of the bricks that fell caused any permanent damage. I need volumes to report my complains that I never reported out of courtesy. Thank God there are courts. The photos were taken after the cleaning crue completed their task. read more

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In my experience, Sierra Vista Apartments is awful. I lived there for 2 years and in that time I had almost exclusively bad experiences with the management, the cleanliness and misleading advertising. Community areas: there was no snow removal on sidewalks and in the parking lot for weeks at a time, despite snow and ice covered walkways. The rock facade literally fell off the outside of the buildings in August of 2021 and has yet to be replaced (now 2023), my sidewalks were covered in dog poop which was never cleaned, and in the 2 years that I lived there, the stairwells were never cleaned. Additionally, the pool and spa that is an 'amenity' included in rent was closed for the majority of both summers I lived there.  Responsiveness: average response time for work orders and emails to staff is about 3 weeks with 2 reminder emails. FInd a different spot to rent. read more

We have lived here for about a year and a half now and absolutely love our home!! We have a beautiful view, clean home, maintenance is responsive and kind. Office staff Betzabee, Jocelyn and Jeanne are awesome and always quick to help. Hot tub and pool are a great spot in the summer. Highly recommend to anyone looking for a great apartment home in the south Reno area! read more

I'm moving into town soon due to work and have been looking around for an apartment to move into. When visiting this apartment property, I was immediately greeted by someone and the manager, Betzy, was super helpful. She gave me so much information and made me feel so comfortable when explaining the application and move in process. I was lucky enough to be able to meet the staff while visiting and found them to be super friendly and approachable. Overall, I'm excited to go back and talk more with them. read more

Wonderful place to live and excellent staff. Beautiful landscaping around property and luxury units.

Apartment is in a great location and is updated on the inside, but the management team could be much better. The office is closed on the weekends and they tend to close early on weekdays, so if you work a normal 9-5 it'll be difficult to get in touch with them. Our dishwasher stopped cleaning the dishes well and they never fixed it since it still "ran". Upon moving out we had our full security deposit taken even though we left the place spotless aside from a few nail holes for hanging pictures. $200 for "touch up paint"!!! I've lived in a few places in South Reno and would suggest looking at other options. read more

I've lived here for nearly 2 years and really do love it. My experience has been great. I love my floor plan and how it doesn't feel like an apartment inside. I love the giant sunny windows and being able to watch the sunrise from my bed. I've lived in a lot of apartments that did the job as far as providing a safe and comfortable shelter, but it's nice to have that and all the added luxuries from living in a newer smart apartment. Pretty happy I found it! read more

Sierra Vista Apartments - The cat loves watching the sunrises from up here too - Apartments Near Me - Reno, Nevada

I will not be recommending these apartments to anyone. I had a good interaction at first when I toured. A couple weeks had went by and I called with some questions, whomever I spoke with was helpful and told me they had a one bedroom left and to go online and apply. After hanging up, I proceeded with the application. A couple days ago by and I had called to follow up, no answers. I then left a voicemail and no response again. I tried the next day and was told that I would be getting a callback same day. Never received a callback so then another couple days passed by and I went in to see where I was in the process. The lady at the front desk told me I could walk over to the managers office. Once I walked over, I wasn't greeted or anything, and she just proceeded to tell me how she's been on vacation, so therefore she hadn't been able to contact me. She then went on to tell me how she was waiting on my work to get back to her. I contacted my HR department, and they had not received anything from these apartments. My HR manager got on top of this and emailed her right away. I still did not receive an update for days after this. It came to a point where I had called and asked for a refund and to stop my application process. The lady on the phone said that she couldn't file a refund because I applied online. The reason I had applied online was because they had told me to. I understand this process can take time, and the manager was on vacation. What I don't understand is the level of customer service provided, as well as being told I would receive a call when the manager wasn't even in. I also work in customer service, and I expect to receive the level I give but not in this case. A waste of time, and $200 application that is non refundable. read more

Only lived here for a couple of months, and love the apartment very spacious and Beautiful, but I have a really hard time with dog poop everywhere, complained about it A couple of times, but they have done nothing about it, every time I go to the Play ground with my nieces there's dog poop on the ground and it's fake grass Not only at the playground, but everywhere else on the ground you can't walk on the grass without stepping in poop! But also the hallways to get to your apartment always stink of dog piss and dog poop so gross! It's very hard to take your children outside to go play because it always stinks of dog poop and they always step in it read more

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I really would not recommend this apartment complex if you're looking in South Reno. The flooring is so cheap it honestly feels like a sticker was placed on concrete. In the words of Cher Horowitz from "Clueless" this apartment complex is a full on Monet.... meaning from far away it looks nice but up close it's a big 'ol mess. When I moved out they tried charging me a cleaning fee even though we hired a professional cleaning company and supplied the office with receipts showing this was done. They also had other charges on the bill that I had to call about and was told they were a mistake and would be taken off. Be careful when moving out and make sure you thoroughly check your bill.... They're super shady here. And the parking situation was not good. Each apartment was supposed to get 1 covered parking spot assigned to them however, it was basically a free for all with parking and no one ever parked in their assigned spot. Anyway if you're looking for an apartment in South Reno I would recommend looking at The Village or The Village South. They're right next door and they are much nicer. read more

THIS RATING DOES NOT REFLECT ON THE LEASING OFFICE OR THE MAINTENANCE CREW, CUZ THEY ARE AWESOME. IT IS SOLELY TO THE QUALITY OF THE APT BUILDINGS ITSELF. Such a nice apartment building with nice appliances and amenities. BUT too bad no sound isolation was done to it whatsoever( Not even a little). And the lack of carpet (Only bedroom has carpet) also doesn't help with the sound isolation. I can hear EVERY footstep my upstairs neighbor takes, and it really bugs me, especially when u have a headache it's like they are pounding on your head directly( I mean I get it, this is apt, u are supposed to hear upstairs footsteps, and I've experienced this in all my previous apartments too, but so far this is the loudest and clearest one.) I can hear them talking( About family reunion from upstairs neighbor, and rodeo from another neighbor....lol yes, I can hear the details, unfortunately. ), laughing, TV, music( classical music from upstairs neighbor, not judging at all. And country music from across the door neighbor, which is absolutely my jam! I actually love it. lol) and singing in the bathroom, dog barking from upstairs, kitchen and bathroom cabinets door slamming. After hearing all these noises, I realized that if I can hear them doing all these things then it means they can hear me all that too. So now I feel very guilty whenever I watch TV or listen to music at all time, so for most of the nights I just wear headphones for that. But seriously I don't mind the talking or the singing because it doesn't happen a lot, but the foot step is something that happens every time they walk around, and it is not just walking, it's pounding..... like a subwoofer in your ceiling, and what's worse is that my upstairs neighbor drills and hammer things almost every week, and it sounds like this person rearrange all his/her furnitures and throwing heavy objects on the floor every week!! It's a nightmare. Dishes in my pantry makes that clinking sound when I walk around, and I am only 180lbs). To put the cherry on top, someone in my building slams their door shut so hard the whole building shakes, literally, heart attack style. Oh also my TV went out, and I called, first appointment is like a month and half away, fine, no one showed up on that day, so I called again, they told me they forgot and can't do anything it but to give me a new appointment which is another a month and half away, this time they really came over, and found the issue: Previous employee unplugged my TV cable by mistake at the maintenance room in this building while fixing other people's cable. Let's end this review on a good note. I just started to use that fitness center extensively for the past few days, and it is great! Free weights only goes up to 50lbs( Or 60lbs, if I remembered correctly) but hey it's community fitness center, what do u want. And those treadmills are bomb! It has large screen that I often watch Netflix while running on them. ( U need ur own Netflix account, but it also has live tv which you can watch for free.) And they have multi-function cable machine which u can get creative to makeup the lack of barbells. There's one Peloton stationary bike with large screen, you sign up for an account for free and you can pedal away with the rest of the world( there are live lessons for free). Conclusion: Get a top floor unit with partial or full view and your life here will all about sunshine and bird chime and hot coffee in the mellow morning sunshine while staring at the snowcap on top of Mt.Rose, assuming your downstairs neighbor doesn't make sound. But if u do move to the top floor PLEASE have some decency to buy a pair of soft house slippers( don't walk around barefoot or with high heels or work boots) and don't freaking drill and hammer things for a whole afternoon. I am for sure going to move away when my lease is up since I really can't put up with the all the noise anymore. And my upstairs neighbor stomps super hard and threw heavy things on the floor on purpose every time she hears my tv or music. I feel like if I am on the run or something, cuz I can't make any noise, otherwise upstairs neighbor will act out like a child. I can't wait, and I dream about the day when my lease is up so I can move out of here and be far far away from my passive aggressive upstairs neighbor and live a normal life. read more

Sierra Vista Apartments - Cable stopped working, and the fastest appointment is 26 days away. Cable is included in my rent. It's not technically free kinda free. - Apartments Near Me - Reno, Nevada

For the most part this place has been nothing but a disappointment since I moved in. The pretty pictures and aesthetics are just a facade. Corporate and management only care about getting you to sign on the dotted line and taking your money. It seems like there is one issue after the next and it takes screaming and weeks of fighting to get things resolved, if they are even ever resolved. Just yesterday I had to put in 3 separate maintenance requests. We will see how long they take to get resolved. Having lived in another Kromer Property prior to this, I am well aware of the expectations that you leave your apartment in pristine condition and provide proof of professional cleaning upon move-out. However, I can tell you that my apartment was far from it when I did my initial walk through. There was cat hair everywhere. The toilet seats had yellow crust on them. There were floorboards coming up. It's amazing how they thought it was acceptable and told me I was being too picky, yet I can guarantee I would lose my security deposit if I left my apartment like that. With each issue there is just another excuse of why it isn't their fault. It took 4 months for them to rectify the package locker system and get me in it. When I would call to inquire about when it would be fixed they had no clue and I didn't get the impression that anyone was actively trying to find a solution. The icemaker on my fridge was broken for months. Again just a bunch of excuses and no communication unless I reached out to them. The app for all of the Smart features in the apartment wasn't working, again just pushed off each time I complained and was told that isn't their department. The warped floorboards were scheduled to be replaced and then cancelled. No follow up until I made several calls. There is zero communication from the office. The pool has been closed for the last two weeks. I found out because I went down to use it and it was empty and the gate was padlocked. Way to keep your residents in the loop! But if you complain about the amenities being closed, you will just be told that it isn't part of your rent. You can't have it both ways. If you sell the property by promoting the amenities, you can just tell residents too bad when they don't get to use them. They kept the amenities closed and/or on restricted hours longer during Covid than any other luxury property in the area. I know because I called around. The current manager Carmen is incompetent and blames everyone else for issues. When in truth, it is her blame and treatment of employees that is causing all of the good ones to quit. As a result the property looks like nobody cares about it. There is dog poop everywhere. The dog poop receptacles are often overflowing and rarely stocked with bags. The gym, which they claim in being sanitized daily for Covid, is always filthy with garbage overflowing. You have a 50/50 chance of there being paper towels in there to sanitize and clean the equipment off. When I brought these concerns and others to Carmen, on more than one occasion, I was told to report my neighbors. How about you show that you care about the community and create a culture where the people who live there care about it too and want to take care of it? Install cameras to find out who isn't cleaning up after their dogs instead of putting it on the residents to report their neighbors. This needs to be a top down change. Unless management shows the residents that they are more than a check every month, nothing is going to change. Stop hiding in the office & making excuses, get out there, meet the people, hear their frustrations & make this a better place to live. I am giving Sierra Vista one star only because compared to other complexes I looked at, they do have the potential to offer much more. Their apartments are bigger and the huge windows offer amazing views of Mt. Rose. For it being an apartment, the noise from neighbors is minimal. Cable & internet are included. To me though, I don't believe that these things outweigh everything else and would NOT recommend it. read more

DO NOT MOVE TO THESE APARTMENTS! We lived here for 2 years and it was a nightmare the entire time. Buckle up friends, the kettle is SCREAMING! To preface, we were never late on payments, quiet and respectful and kept our unit clean considering it was in awful condition when we moved in. We took many pictures and videos documenting the trash everywhere, dirty cabinets, paint stains with lude phrases on the patio, threadbare stained carpet, track nails sticking up on the thresholds, the list goes on and on. All of this was noted on our move in docs, Reece said they would put in a request for repairs. Not a single item was fixed, they had maintenance haphazardly hammer down the carpet nails and told us our bathroom fan that never turned off was "automatic." In the full 2 years it never turned off. Not once. We had to buy carpets to cover the phrases on the patio, to cover thresholds so we weren't getting repeatedly stabbed by the carpet nails, hire a professional cleaner just so we could actually move in. Now it got really ugly while we were living here. The exterior is in appalling shape, it was "under construction" for over 2 years due to the façade bricks literally falling off and endangering people. It's a running joke in the construction community that this complex is a money pit because it was built so poorly. The construction zones are not properly tended, just some caution tape and the trash piles were stationary for months. There is pet feces and urine overflowing everywhere. Thankfully we had a great A/C and heater because we never opened our windows due to the ammonia and poo smells. There wasn't one day there weren't multiple poo piles on the grass in front of our windows. Brought it up to management, with photos and videos showing the tenants not cleaning up after their pets, they claim they don't have enough staff to handle it, you just have to deal. They did send passive aggressive emails to all tenants about fines if they are caught. They love the passive aggression here, its their preferred form of communication. Especially when you tell them there is a 4 foot long rust stain on the wall next to the patio from faulty drain pipes. I hear tetanus is fun. The package delivery system is vastly overwhelmed, most of the packages are in the front office or get stolen off your front patio or out of the "community locker." Our bikes and long board were stolen, even with the overnight security. When we tried to keep them locked up under the stairs, we got a letter to remove them immediately, even though I have emails from when we first moved in asking if that was okay and they had confirmed that we could use the space if we needed it. We had finally had enough and gave notice to move out upon our lease ending, which we had to do without finding a house because the rental market here is insane. We find a house 1 week before our lease ends and haul ass out of there. Get everything professionally cleaned, picture holes patched, standard move out procedure. We were never charged anything upon move out of our previous 3 apartments and left the place cleaner than when we moved in. Guess who tried to charge us over $1300 after move out? We disputed it via email as that is how we received the charges and never heard back. TEN MONTHS LATER we received a collection notice! What? After receiving the initial charges via email, wouldn't I be expecting an email with updates? Nope! They claimed that since we put TBA on our forwarding address (again, didn't have it at that time) for move out that they just sent it to the apartment. That we no longer live in. To avoid a hit on my credit, we just paid it in full and forwarded everything to the Washoe Housing Authority. Then this month, over a year after we moved out, I receive a credit alert that Sierra Vista issued ANOTHER $30 collection, without notice or statement and posted it just so it would hit my credit. Reece and the entire management team are rude, spiteful and hateful. Worst nightmare rental experience. Please do not move here and give these people another dime. read more

Saddens me to write this but have to tell the truth. Moved here 2 years ago and we absolutely loved the property although walls our super thin and there's no insulation it didn't bother us because we lived on the third floor and we love the floor plan but I'm pretty sure our neighbors hear everything. Our car got broken into 3x they (management) didn't really do anything about the situation except have us do a police report(which we did) only thing they said is they're going to "alert" security about the situation which absolutely didn't work because we got broken into again some of our neighbors got their cars broken into and one of them got their dirt bikes stolen. I pleaded multiple times for them to use the gate since this is a luxury "gated" community but the only thing they said is it's up to "corporate" which is super annoying because this is the only apartment in south Reno that is gated but they're not using the gate so anybody can go in and out as they pleasethe garages are full and you have to be on wait lists to get one and it'll be extra $100/month extra on top of the absurd amount of rental fee.With the amount of rent they're charging you'd think they'd try a little hard to take care of the people but this is not the case here. We have friends who live in the harvest and it's almost the same amount as you're paying here in Sierra vista but they have top notch security over there and better amenities. Don't waste your money here read more

Had many issues from poor communication on move-in and claiming they lost our move-in checklist after I personally handed it to someone in the office, to moving out where they gave us the wrong paint color information, I told them about the error and they still charged us. Those are not the worst things yet. Corporate robbery at its finest, we moved out before our lease was over, they attempted to charge us for the duration of our lease (which they cannot legally do if they fill the apartment), they then gave us false information about the new tenants move-in date. Without obtaining a security deposit from said new tenant who was only a few weeks from occupying the unit, after confirming with us the tenant's move-in date, the tenant then changes their move-in date back two whole months (?) and they charge us for those additional months. If you're looking for a good landlord and a good company to rent from, look far away from Sierra Vista and Kromer Investments. read more

I just moved in and love it. The apartment is gorgeous, spacious and looks brand new. The complex seems to be pretty quiet and the grounds are kept up very nice. The staff is great! Keith is very polite and helpful. Kiara is the absolute best. She went out of her way to help me with all my needs, even when I wanted to move in a day early she was totally flexible and made it happen. Kudos to her!!!! My only reservation is the dog poop, which has nothing to do with maintenance staff or grounds keeper, they provide bag stations throughout the complex, so its on the residents themselves to do their part. Other than that things so far have been great! read more

When we selected Sierra Vista, we were concerned about returning to an "apartment style" living. We have resided in our new home for one week, and we are impressed with the quality construction, low noise from neighbors, and the overall spaciousness of the home. In comparison to other luxury apartments, there is significant space between buildings, and plenty of visitor parking near our home. The energy efficiency is spot on... haven't had the heat on yet in this cooler fall weather. Very impressed. read more

Sierra Vista Apartments - Common area at Sierra Vista. Resort style luxury! - Apartments Near Me - Reno, Nevada

My roommate and I moved into the Sierra Vista Apartments in August 2018. We were very excited to move to this new complex and initially had a great experience with the on site management team. Maintenance was prompt and the office staff was easy to reach at that time. Upon move in we walked around the property and happened to meet the construction contractor. He told us to beware of the flooring and the cabinets due to the cheap and poor quality of the materials. He gave us tips on preserving these things and thus we went in knowing to be careful. We had a good experience living in the complex up until we moved out. We followed the rules of the lease and had the apartment professionally cleaned. The apartment nearly looked better than when we moved in. We called the office several weeks later to inquire on the security deposit. We were then informed that we had a balance of nearly $3000. To say the least we were shocked. They claimed there was water damage and they had to replace all of the flooring throughout the apartment. They also replaced the carpet in both bedrooms, over charged to fill holes, and repaint. There were no such damages with the exception of a few holes from nails from some pictures. I don't understand how they can get away with such dishonesty. I have always had money leftover from a deposit after moving out. After a month we received a bill in the mail charging us for carpet cleaning even though they had completely replaced the carpets. On that bill there was also a CSN Fee listed for nearly $600. The way the bill was presented, it appeared that the CSN fee was non disputable and had to be paid. It wasn't until I called the the office to see what the CSN fee was that we learned it is just a fee if the charges go to collections. They admitted that was their mistake and would take it off the bill. If we had never called we would have paid a fee that was completely unnecessary. Just the presentation of the bill was misleading. The whole time trying to deal with these charges, Madison was conveniently never available when I called. When I did finally reach her she spoke in a very condescending tone with me. It's almost as if she was screening my calls because they have caller ID. I would look elsewhere if you are looking to rent in this area. I have now talked three people out of considering Sierra Vista. If you are looking to rent in Southerner's Reno I would recommend The Village South which is right next door. I have lived her once before and my friend currently lives there. We have had good experiences with the Village and the quality of the apartments are far better. read more

We moved in as soon as our building was available for occupancy and passed all inspections. We fell in love with the floor plan #4, Tioyabe. This plan fit what we were looking for in a new home. The apartments being brand new and the very open floor plans sold us. The kitchen alone has more cabinet and counter space than I know what to do with. The bare floors are so much easier to maintain. What little carpet we do have, in the bedrooms, make our life easier. The fact that it is a smart home and we can control the lock, lights and thermostat when we are a way is just another selling point. And don't forget about the included high speed fiber optic internet and basic cable, DirecTV. As with any new construction home there are always hiccups and the office staff is amazing at getting it taken care of when things arrive. Ephram the maintenance manager as well as the rest of the maintenance staff have been vigilant, friendly, and most helpful to get everything done. read more

12/13/19 update: got the pathetic amount of what was left of my deposit bc I was told the little screw holes for mounting pictures, etc wouldn't cost me much. They charged me $50 for that when I told them I could have patched it up before I left. They will also get you for carpet cleaning and professional cleaning (not that you have much of a choice bc you have to get professional cleaners). It's sad because I took really great care of my place thinking I would get at least half back but not even close! But to top it all off, I get a bill from direct tv after I've not been there for two months! Nevada communications who they use, told me all I had to do was send back the equipment. I asked if I needed to call direct tv to disconnect and they said no. WELL DON'T BELIEVE THEM! I am paying for the two months now bc of that mistake and I don't even live there or have direct tv at my new place. Just ridiculous that I'm still paying for living at this complex two months later! read more

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Apartment and facilities are great but the management is dishonest. We had a death in family do asked if we could delay our move in for a couple of weeks. They were super nice about it, but then they tacked on an extra full month at the end of the lease that we don't need and they never explained. I explained situation and they refused to make the change. Bottom line is that instead of paying for 2weeks at beginning of our lease we couldn't use, we will now be paying for four weeks of an empty 3-br apartment. Stay away read more

Modern. Clean. Big pool and hot tub . Big thanks to Jen in main office for going out of her way to help with a minor emergency! We are in transition between houses and this is one of the few nice Apts that were able to do a short term lease. Great amenities here. read more

I have been emailing management nightly about the noise in the apt above me. I live on the 2nd floor. I have asked many times that they do something about the noise from the two small kids that live above me. They said they talked to them and the kids will tiptoe. What a joke. These people let these kids run wild. They have no regard for me. Now management is telling me I must call security to make my reports valid. So my written complaints are not good enough. I told them I don't want retribution, but they don't care. I need to move. I have no peace at night or weekends. Common sense says you don't move a family with kids to the top floor. Management here doesn't have any. Do yourself a favor. Don't move here. This place has paper thin ceilings. I can hear everything that goes on above me. The noise is mind numbing. Run! read more

The office staff is awesome! The apartment looks great, until you realize that all appliances are supper cheap. My refrigerator's ice machine and water was not working upon moving in two weeks ago. Direct TV was not installed for days, and they did not have the proper equipment upon final installation. The very cheap washer is not balance and makes awful noises. Upon move in - the apartment was filthy from construction dust. I cleaned it myself. The blinds are very cheap and the water pressure on my third floor unit is horrible. I am generous with two stars and those are for the staff. Too bad, it could have been a great new addition in Reno. read more

our new property manager, Beatzbee is by far the most selfless person I have ever me! she really cares for her tenants here and prospects and literally will do anything to help you if she can given any situation! if she can't, she will give you resources and numbers. Maintenance requests never go over a 24 hr period and if it's an emergency she seems it emergent and it gets done! I definitely see an excellent future here at SVA with Beatzbee and I'm so happy to be a tenant here! it makes wanting a house a little harder because getting treated and being cared about doesn't happen every day and it's definitely not going un-noticed here! her front staff as well Jocelyn has been amazing as well and no one can beat her customer service and her attitude it's always on point and you never know if she's having a bad day because she always had a smile on her face! So here's to SVA and their team I truly appreciate you all! read more

At the start of move in day we had to call the front desk to have them come clean up the apartment. There was dust and construction debris throughout the apartment that had not been cleaned up. The construction was not the best because where the carpet met the hardwood floors, there were nails sticking up through the carpet. We had to go through each entry way and push down small nails that we would step on. They weren't sticking out a whole lot but they were enough to hurt if you stepped on them. Once the temperature started to warm up we tried using our AC only to find that it did not work. Maintenance came and fixed it within a reasonable time, however, when they entered the apartment they left muddy boot prints throughout the living room and hallway where they were working. The maintenance employees should have worn booties to mediate the muddy boot problem. In the process of fixing the AC, more dust and debris fell from the air return and the employees did not bother to do anything about it. That's always nice to come home after work, so again, we had to clean up after them. At the start of quarantine the washer broke, (perfect time right, but things happen), and after speaking with the front desk they said it would not be fixed as it was not a "priority" due to lockdown. A few days later they called us and said we had to make an appointment for them to come fix it since it has since been deemed a priority. The maintenance department forgot about the appointment time and date that was agreed upon and did not show up. We then attempted to schedule another time for them to come fix it but they informed us that they had actually fixed it at a different time. Another instance of good communication. The front doors are weighted to close automatically which is nice except when your hands are full. They slam hard when there nothing to slow down the closing so the whole apartment hears the big slam. The Luxor locker system is a good idea on paper but in reality it is more of a hassle than it is worth. It took them months to set up and once it was working all the packages were delivered there. When the packages are delivered in the individual lockers it is ok. When the packages are too large for individual lockers they go in the communal one and get stacked on each other. So if your package is at the bottom you have to take all of the packages out of the locker to get to yours and then return the other ones. I would much rather have the package delivered to my front door than have to deal with the locker system. Lastly, the water pressure for new apartments was really disappointing. Only one person could take a shower at a time. The sink and wash machine could not run while someone was taking a shower because the shower would lose all pressure. Overall I would not recommend these apartments to anyone. We had a ton of problems that could have been mitigated if the property was managed better and the employees actually cared. There are plenty of nice apartments in the area and these would be the last ones on the list to recommend to anyone. It was not a good experience living here for the duration of our lease. read more

Great contemporary apartments. Well thought out from the included WiFi to built in usb chargers, 20 ft ceilings, lots of windows and grills allowed on patios! Great apt living! read more

We have been here for a year. In the beginning the property was well maintained. I don't know what is going on but the maintenance team changes alot. Right now there is 1 gentleman and he's hoping to have someone else soon. This a large complex. Office is not open at all on Saturday or Sunday. We are great tenants and pay our rent before the first every month. Renewed our 1 yr lease, rent raised $150 for the next year! That's alot for an increase. Maybe trying to make up for Covid. The gym hasn't been cleaned in ages and always runs out of supplies to wipe down equipment. Sidewalks dirty, alot of dog poop on property, On the bright side, apartments are nice. read more

The only reason why I'm rating two stars is simply because the front office/management is a joke. I have brought complaints to multiple front staff personnel in regards to a sewage bill mishap where my roommate and I were getting charged 4x the normal amount! I brought it to their attention the first month it happened and was simply told to "watch and see what next months bill looks like". After finally receiving a bill for 5x the amount (taking into consideration, I travel for work an am gone for 2-3 weeks out of the month), I finally had to speak up and demand someone do something about it! $50 sewer water bill for basically one person while the other travels is insanity. They finally told me that there was a "billing error" from the company and they were upcharging me. I complained about why this wasn't told to me prior as I had been coming into their office for 4 months complaining of this problem. They finally agreed to give me 20% back on all previous months to put a credit on the account. After performing my own calculations based on the rate, that's still incorrect but I'm so tired of going and complaining I finally gave up. After they said they fixed the problem, low and behold our sewer bill is still outrageously high. I had my roommate go and talk to them because it was not going to be a pretty sight if I went in again. They simply said "well just discount you %20 every month" well I'm sorry but that still doesn't solve my problem. You have a billing issue, you need to contact the company and fix it. But what's happening? I'm doing the front staffs job and figuring it out myself and contacting the company, not something I have to be doing. Altogether, the front staff and billing has overcharged me almost $100 in the last 4 months. Some may say that I'm complaining about a small amount of money, but if I'm paying $1600 to live here, your damn sure I'm gonna make sure you guys aren't charging me more than I need to be paying. The front staff is inconsiderate, rude, and very incompetent at their jobs. Also, side note.. I'd really like to have the hot tub fixed but I like the maintenance guys too much to complain about that too much. Other than the atrocity that is occurring in the main office, the apartment is gorgeous and has a great location. read more

All the staff have been so kind and helpful. They made the move in for my husband and I painless and easy! The complex is beautiful and the apartments are amazing. Cannot say enough good things about the complex and the staff!! read more

If I could give these apartments 0 stars I would. But I cannot, so I give you a one... I moved in to this "gated" community about 10 months ago, and have yet to see it in use. Maintenance and security here is practically nonexistent. Staff are inattentive and indifferent. Currently outside there is a shattered porch light with one sharp piece of glass hanging on. I have called 5 times, made 6 maintenance requests, and to this day, it has yet to be fixed. Speaking of calls, they do not ever respond to voicemails and hardly answer the phone. And to top it off, any time you call with inquiries and get a response, every staff member will give you a different answer, which contradicts another. I feel ashamed to say I referred someone here, as it took them 3 months to get a proper bedroom door that doesn't have a gap wide enough for passerby's to see right through, and they have similar issues with getting responses from the staff. I'd love to speak more highly, as the views and location are wonderful, but the rest makes me reconsider. read more