They should be reported to the health department. Broken toilets, clogged sinks, questionable…read moreelevator. Did not have keys ready for arrival. I did call. There were missing room keys. She double booked one room and when the person opened the door, someone was changing clothes. Front desk response was they should have knocked first. (Unacceptable) One person had a clogged toilet when they got to the room. Front desk gave them a plunger to resolve the issue themselves. (unacceptable) One had a toilet with no screws to hold it down (it was a handicap room (unacceptable). When we went down for our breakfast prior to our bus departure, THERE WAS NO FOOD. Front desk said it was in the microwave. I lost my cool and said they knew they had 54 people coming down for breakfast and should have been prepared for us. Front desk person could have cared less.

amazing customer service and support! i am so appreciative! i received my items that were…read moreaccidentally left at the comfort inn after our stay today. again, i can not say enough about the wonderful staff at the comfort inn! thank you kindly! if we visit la in the future, we will choose you! thanks again!!!

THIS HOTEL IS CLOSED We booked this hotel almost a year ago…read moreafter buying Taylor Swift tickets. As anyone who follows her knows, prices for hotels where she performs increase exponentially in price and book up quickly. We received a confirmation email 48 hours before arriving and then pulled up tonight and the hotel is CLOSED. There are chain link fences all around it and the phone line is disconnected. At this point most hotels in a 20 mile radius are sold out or if they're not, they are 4x the normal price. We called Wyndham customer service who tried to contact the hotel and couldn't, so she transferred me to another line which was automated and I left my information and they told me I would hear back within a week. That doesn't help me TONIGHT. After scrambling, we found a hotel with one room available and are paying 4.5x the price we had booked this hotel for. This was NOT in our budget for this trip. I'm extremely upset in the lack of communication. We had a confirmation email 2 days ago. No one at Wyndham would help us when we called. I will be escalating this and honestly feel we deserve some kind of compensation for all this hassle.

I love the lobby and the beautiful chandelier that greets me upon entry. There is a mini business…read morecenter that sits just in the corner of the lobby, immediately by the front entrance. It leaves little room for privacy. We checked in with Tyler, who was the sweetest and most helpful front desk person I have ever encountered. He was very thorough in letting us know the happenings in the surrounding areas. We were checked in on the first floor in Room 110. The stench of mildew is what my nose identified, but I figured it was the carpet and the lack of A/C in the room. We turn on the A/C to High/Cool; however, the only response the unit gave us was a hum, nothing else. We could barely feel the air so I called the front desk, Tyler asked me to give it five minutes so that it would kick on. Well, five minutes came and went, I heard the kick but no change in the amount of air that was blowing out. I called the front desk back to be moved to another room. Tyler checked two rooms and finally moved us to the third floor (Room 306) in which the air was operational and the room location was feet away from the elevator. There were a few things I was not pleased about, especially after paying $137 for one night. There were holes in the sheets, no towels nor washcloths (Tyler did bring some up when he escorted us to the room), it was dusty around the TV area and there were several stains on the bedding decor. This hotel should NOT be charging this much a night as it is not in a central location. I was disappointed with myself for passing up a $98 express deal on priceline. We will most likely never stay here again for this price. I forgot to mention that a free continental breakfast is served from 5AM to 9AM. I slept right through it, but I did see two waffle irons and a sizeable breakfast room.

Here today! Super…read morefriendly front desk staff...Southern warm welcoming vibes :) The location was recently built so everything still had the new car smell :)) I appreciate the fact that the front desk don't turn their nose up at me because of my room specifics, not by the exit stairs or elevators AND don't assign me an ADA room uuug! I didn't feel the need to look at my room first because every room is still nice. I also like hotels that have a large t.v. and mounted on the wall. Friendly staff will always lure me back and overlook "thats just the way it is". The location is in walking distance of several restaurant options and service stations. Thanks guys for a pleasant weeks stay! Did I mention they have motorcoach parks and street parking if ya choose! Here today! There tomorrow!

First time here and a little out of town but without the New Orleans prices. Great front desk…read morestaff. Rooms are a little aged and have funky smell like a super cleaner or something. The carpet could stand replacing in the room. Actually thinking the smell that is on the whole 3rd floor could be from new carpet in the hallway. My biggest pet peeve is NO hard line Ethernet only Wi-Fi which is never as fast. The rooms still have the cables, but they have cut off service. They don't realize some device like the Amazon Kindle is very much a pain to get on their Wi-Fi. You have a code but has to be entered on there webpage. The Kindle is just one of many devices that has a really poor browser and without internet it doesn't want to connect most of the time to their page. We had to wait till we are somewhere else were you can just connect like Starbucks or McDs. I could create a hotspot from the MacBook if I had the hardline. Neither of our cellphone plans include hotspots. Like the dual pillows pick hard or soft. The bed was also very good. OK what's with not being able to an ice machine on every floor. It's a 3 story building and only the 3rd floor doesn't have an machine (really) or washing machine. They have Cox cable and you get all the HBO and more so huge credit for that. Our room had a mini microwave and the small refrigerator both were handy. Down to food only got bacon one day they seem to like the sausage links and turkey sausage patties. They did have chocolate milk. They have popcorn machine which is nice in the evening. They are close to several good eating spots. New Orleans Food and Spirits is great. The only thing keep this from a 4 star review was the smell in the room and 3rd floor. We checked in another Holiday Inn after leaving and there was NO smell at the new location.

We enjoyed our stay at Home2 Suites by Hilton Harvey New Orleans Westbank. The hotel was clean,…read morequiet, safe, and comfortable. Our room was spacious, and we appreciated having the small kitchen and full-size fridge. Staff was friendly, breakfast was included, and the complimentary popcorn and chocolate chip cookies in the lobby were our favorite part. Easy 15-minute drive to downtown New Orleans. The only downside was that the room key cards were inconsistent, so we had to request assistance from the front desk multiple times. Would recommend!

Very nice hotel. The room was great, and they have a full size refrigerator and microwave oven…read more They even have a stove top fryer you can borrow. I thought the place was great. Brenda at the front desk was awesome too. She really helped to keep the tea water hot ... much appreciated

Don't leave anything behind in the room when you check out. It'll never be found. It'll take 3 days…read morebefore you get any answers and then "mysteriously" housekeeping will claim they didn't find it. Management was involved and they were perfectly comfortable just sticking with the housekeepers story. I called the same day as check out, within hours, and we hadn't even reached our next destination. I stopped at a rest stop and checked my bag within 50 miles of leaving the hotel remembering I hadn't packed it. Nothing bothers me more than unscrupulous persons who steal and management who stands behind them. DO BETTER HILTON! I'm willing to bet NUMEROUS left items were never found at this location. If you steal and get away with it, no questions asked, you're going to be a repeat offender.

I see why there's only 29 reviews. We have stayed at many…read moredifferent Hampton Inn hotels. We just stayed at the Hampton Inn in Manteca, California. I had very good experiences in most of them, but this time, it was terrible. We were running low on the shower gel, so I asked the cleaning lady for a new bottle. She said she MUST be the one to hook it up in the shower, but my husband was taking a shower, so I told her that we know how to hook it up because we had done it, but she refused, said that she must have the old one first!! We paid $730 for 4 day stay, $178 per day!! They were worried that we could " steal " a bottle of shower gel??? Hampton Inn is by Hilton Hotel!! Does Hilton think that we would steal a bottle of shower gel, when we paid $730 staying there??? Because we didn't get the shower gel, we would wash our bottom parts with shampoo so we could save the shower gel for our bodies! Maybe Hilton should retrain the managements to be more flexible and more understanding of their customers.

Two DAYS!!! NO TOWELS, I get they don't clean the room every day but no towels....... WHAT THE…read moreHECK!! I called the front desk and I was told I could go get towels from the front desk......... like that's supposed to be MY JOB!......... 2 DAYS!! back to back!!! Like I'm sure when people get a room, they're supposed to have towels DAILY!! IN THEIR ROOMS!!!,............ I know it's supposed to be BEST WESTERNS JOB TO SUPPLY THE FREAKING TOWELS!!!........... I will NOT!! recommend this place for the price people pay. ESPECIALLY since they expect you to grab your towels from the front desk.......... This is udder BULL CRAP!! ( meanwhile my week is already paid for I'll stay and buy my own FREAKIN TOWEL and look for a REAL hotel that knows how to do their JOB!!!

The motel is being remodeled, but overall very clean and neat. Very friendly staff. Breakfast is…read morealways great and the breakfast staff is always helpful. We stay here every time we come to New Orleans. More reasonable than downtown or French Quarter.

Apologies that I forgot to take photos of the place, but we arrived after midnight and fell into…read morebed. As an ambassador, I was disappointed to be placed in an interior room with a window looking directly into another window and concrete walls, but overall this was a good value and a great location. Located in the French Quarter and close to Canal Street and the street car, a little over a mile from Marigny/Bywater. The king suite was large, spacious, and clean. Bathroom with a tub. Bed was a little hard for my taste, but again clean and crisp linens. Equipped with a refrigerator to house booze or leftovers. Hallways can get a little loud with drunk people and slamming doors, but I imagine that's many places in NOLA. Secure. I didn't note any free breakfast (who wants hotel breakfasts in New Orleans anyway?), but there is a Starbucks in the lobby with plenty of seating. Front desk staff were alway kind and accommodating and did acknowledge my ambassador status (not that I care about that, but I know it's one of their metrics). Well stocked pantry with lots of drinks (gotta stay hydrated in New Orleans) and snacks and basic necessities. I got the ambassador 4 PM checkout without issue.

We had such a pleasant stay at the Courtyard by Marriott French Quarter. Our room and bathroom were…read morebig enough with lots of room to move around. The room was cleaned quickly and thoroughly daily. The location is great, walking distance from anywhere in the French Quarter but tucked along a quiet street. The front desk staff were incredibly kind and gracious the whole time. One night I had a big fall on Bourbon Street (I'm sure they happens quite a bit) that I didn't realize cut me pretty deep until I was back at the hotel. I called the front desk at 1am to see if they had bandaids/first aid equipment and they brought up some bandaids and alcohol wipes within a few minutes. That was a nice gesture and so convenient, I was prepared to change again to run to a CVS nearby but they saved me that trip. We would for sure book this hotel again for a future trip to New Orleans.

Overall, we had a pretty nice stay at Courtyard by Marriott. The employees are all very friendly…read moreand service was great! In fact, our room was ready early. Our room was very clean and updated except for the A/C. I enjoyed having a bathtub and all the necessary amenities were available. The one downside was that the A/C was very loud and we could hear motorcycles revving outside in the middle of the night despite being on the highest floor. Overall, would stay again at this location. It's a bit far from the French Quarter and you'll probably need a car or call Uber.

We were able to get a room at Courtyard by Marriott located off of New Orleans. The property was…read morethe standard Courtyard with remodeled lobby. Our room included two queen size beds and very comfortable. The staff were also very friendly and we would consider staying here again.

My brother planned the Mother's Day gathering this year and this was his choice. We had brunch at…read morethe buffet on the second floor and it was fairly crowded. Apparently, they don't do reservations so there was a slight wait. It seems we made it there right on time because there was a big rush after us. Our group of 11 was seated at a table around the dimly lit bar area-which wasn't ideal because we couldn't really hear the live jazz playing in the main dining area. Our server was very kind and candid but he was clearly overwhelmed. He did his best and was very generous with the bottomless mimosas. He also gave the mothers at the table a single rose, which they loved. The food was decent! The buffet included salad, fruit, pastries, grits, bacon eggs (and a separate omelet station, etouffee, grillades, a carving station and a dessert bar amongst other items. I'll say the best thing about my experience was the peolpe I came with. Even though it wasn't bad, I don't see myself returning because I simply don't enjoy buffets or casinos.

Worst casinos ever worst service ever fuck the pit bosses food was trash hotel suckedread more

Do I have to give a one star? It does not deserve a one star. This was the worst experience I…read morehave ever had with a La Quinta Wyndham. How it still carries that name is beyond me. First of all, no fire alarm!! I guess it was because for a non-smoking room they actually allow people to smoke because the smell doesn't lie. room stunk. sheets were dirty. thank goodness we had our own. holes in curtains taped. Tub gross floor disgusting. So, when i sent a message to Wyndham about the room the manager called worst customer service ever asked me why i stayed. why have you ever had to pay for two rooms in one week no i went got my own sheets and made the best of a terrible mistake save yourself run away. The elevator doesn't like to work either, sounds like it's about to break. scares you half to death and the people that stay long term even laughed because they already knew how bad it was. when we got there the tv didn't work so I was grateful that he did come and fix that and he also sprayed the room down because it was horrible so thanks to him for even recognizing that it smelt bad. but honestly people pictures don't lie don't book here.

the front desk photocopied my driver's license and my payment card along with my security card…read morenumber which was sketchy because no other hotel has done that. I got a basic room and it was more spacious than other places I've stayed at. I had a mini fridge that was bigger than most mini fridge, microwave and TV. the bathroom had 3 large mirrors over the sink and the main area had a full length mirror to get ready. everything worked fine in my room, a few missing and loose screws. most of the walls, doors and furnitures are dirty with stains all over. rooms definitely needs an upgrade. water pressure was good and had plenty of hot water. bedsheets and towels were washed. I had 3 furniture chairs and a lot of lamps that was bright enough for lighting. the floors were fake wood which I prefer over carpet hotels so my room didn't smell. complimentary parking and basic simple breakfast every morning, and ice machines. a male employee at the front desk kept staring at me while I ate breakfast. there's a pool that was keep clean, vending machines and laundry washer dryer area. close to downtown and other attractions. I came with friends and their room smelled like cigarettes and they didn't have toilet paper. housekeepers came and took my trash but didn't replace the trash bag and left the trash can on my bathroom sink which left the sink dirty