I have an old beat up truck that I use to take loved ones to and from lots of medical appointments…read more I wanted to update the sound system so I could talk on my phone on some of the longer trips because I try to be responsible at all times. They had difficulty getting my system installed and even had to call an engineer for assistance. A few weeks later the system was acting possessed. I brought it back to them and they discovered my steering wheel buttons were messed up and needed to be replaced. Despite the buttons not being under warranty they told me if I bought the buttons and brought them in they would install them at no charge. They have treated me well and I have felt comfortable even opening up to them about my family life and my love of opossums. I think this company is awesome and I highly recommend them and if I need services they offer again in the future I will be coming back! 10 out of 10 definitely recommend!

Excellent service, knowledgable staff, they help you make the right choice for your tastes and…read morebudget and don't talk down to you. I came in for tinting on my new truck and they did a great job on the windows. While waiting I mentioned I was disappointed by the sound quality, specifically the lower range as compared to the sound in my last truck which was much better. Both systems were higher end factory systems. They immediately knew what I was talking about and instead of getting pushy or telling me what I needed they listened. I have specific tastes as a life long audiophile and once professional sound engineer and semi-pro musician. I didn't talk about all that, I told them of my taste in music and my preference is tight musical bass rather than booming or thumping bass that is very popular with a lot of younger people. Bass frequencies can be tones or musical, not everyone cares or can even tell the difference in the lower ranges. Anyway they understood, listened and pointed out that people with the same model truck often come in ad get an amp upgrade and a new subwoofer. They had kits already to go for that. But they knew that I didn't want power and loud, I wanted audiophile quality. Instead fo trying to sell me stuff they (three of them) wanted to go sit in the truck with me, listen and have me describe what I was hearing and what I wanted. They could have played the expert and tried to show off or be braggy. They could have tried to intimidate me (which would be fun for me since I do know my audio stuff). again they were instead respectful and collaborative. We came up with a solution, a cost and they did nothing to pressure me to invest. What I want will not be inexpensive and I'll have to save up for it They were not put out that I wasn't rich and could not just drop a bunch of cash. Again they treated me respectfully and like a valued customer. When they time comes I will trust them with my sound. For now the tint job looks great!

05/09/2025 This was my first time working the SCS Home…read moreEntertainment, I had a great experience working with Tahg Ladewig. He arrived promptly for our appointment and quickly diagnosed the issue with our faulty entertainment system. Tahg explained the problem clearly and provided a detailed estimate for the repair. He completed the work efficiently and left the workspace clean and tidy. I appreciated his professionalism and expertise throughout the process. I would hire SCS Entertainment again for any future needs. Due to the current age of our entertainment system, I will be replacing our system in the near future and will now only purchase from SCS Home Entertainment.

Love these people excellent Customer Service is their way of doing things. We wouldn't work with…read moreany other company. They are always there to help and do the best job. Staff are incomparable!

this girl named noel was extremely rude when asking for help with a product, it was clearly in the…read morebeaut section and she pointed me to the shaving section and it was all the way across the store so i recommen not going to the beauty section. NEVER coming back.

I know finding help these days is hard, but DAMN! I went into the store at 20th street in Joplin,…read moreMO, wanting advice on upgrading and this guy was next level lazy and ignorant to the process. I would call the associate out by name, but his mushroom green hoodie lacked a name tag. I left frustrated and ordered the phone from MY phone in the parking lot.

I'd bought a pair of Quest 3 Headsets and they came with $150 in Best Buy Gift Certificates. I…read morespent a week trying to find app/content that my wife and I could do together, primarily interested in vacation destination type of content. Couldn't find anything that met our criteria and returned the headsets (only 1 had been opened). We were refunded the amount I paid minus the $150, and kept the gift certificates. Next time there's even a chance of a return, I'll be going to Amazon, they don't pull those stunts. I don't go to Best Buy often, and the only thing that kept them from getting 1 Star was the people working there, they were gracious, polite, and apologetic. This experience did NOTHING to get me away from Amazon.

Jonathan greeted me as soon as I walked in the door. I had a general idea of what I needed, so I…read moreasked if there was someone in the computer department--I didn't want to waste any time. He let me know someone was available to help. When I got to the computer area, the associate there was with another customer, but in no time at all Jonathan stepped in and said he could help. He quickly understood what I needed, wasn't pushy at all, and clearly explained the products and the best deals for my situation. He made the whole process fast and easy and got me in and out exactly the way I wanted. Great customer service.