we have worked with Yarmouth for 15 years now. They are fantastic in their support which feels…read moredeeply personal. recently Susan, Isha and Linetta were amazing in helping us through a stressful situation. would absolutely recommend them.

I have worked with Yarmouth Property Management in Washington, DC for decades, and I cannot…read morerecommend them highly enough. They currently manage five properties for me, and over all these years their communication has been consistently excellent--clear, timely, and proactive. I am never left wondering about an issue, a tenant matter, or a maintenance decision. They anticipate questions before I ask them and respond quickly and thoughtfully whenever something arises. Their financial reporting is exceptionally clear and well organized. The statements are easy to understand, accurate, and dependable, which makes long-term ownership and planning far less stressful. As a property owner, that level of transparency and professionalism is invaluable. Equally important is their dedication to the properties themselves. Yarmouth treats each building with care and attention, not as a commodity but as a long-term asset that deserves thoughtful maintenance and stewardship. They balance tenant needs, regulatory requirements, and owner priorities with real skill and judgment. It is rare to find a property management firm that delivers this level of consistency and integrity over such a long period of time. After decades of working together, I can say without hesitation that Yarmouth has earned my complete trust and continues to be a pleasure to work with.

As a prospective renter, my experience was very poor. The man who showed me the apartment I was…read moreinterested in was very nice, but didn't know much about the property or me (he was waiting in a different unit than the one I wanted to see because he got mixed up). That would have been fine. But what really annoyed me was the application process. The management is not familiar with more modern ways to verify employment and income (such as third party service) and insisted on unredacted pay stubs - which is much less secure. The interaction as we went back and forth was rude and reminded me of scammers trying to get one to divulge information urgently (because so many people are interested in the apartment!) at the cost of better judgement. In trying to get more information from me they cited their "policies" but being unable to articulate why their policy insists on having the information I didn't want to share (like my pre-tax deductions) This conversation was not with some mid-level employee but what seemed to be the owner. I should hope he could articulate the reasoning behind his own policy! To me, this company clearly orients themselves to customer service of property owners, not renters. Which fair enough, but it doesn't mean I have to like it. To the reader/renter: Don't let these people bully you!

I am very excited to lease with Rent the District. My roommates and I found a beautiful home on…read moretheir site, and from my very first correspondence with Hanna via phone, the communication has been flawless. Prompt responses to emails, quick answers to phone calls, transparent updates throughout the process, and even reassurances to call you back if they are tied up at the moment (and they actually call back as soon as they can!) Since my roommates and I are all out of town at the moment, and unable to tour the property in person prior to signing the lease agreement, Hanna assured me that her assistant Johnny would send me a video tour the following day. And sure enough, the next day - Johnny had a detailed video tour of the home in my inbox. Any question I had about the property, Johnny was able to answer. We so look forward to working with Hanna and her team during the duration of our lease agreement. If the last week is any indication of how our experiences will be as Rent the District tenants, I very much look forward to staying at this property. Hanna and Johnny were both very friendly, and professional. I will recommend Rent the District to any of my friends who look to rent or have property management services in DC. Thank you again!

**Review for Novo Properties - Sophia Apartment**…read more I've been living in the Sophia apartment since May, and my experience has been far from satisfactory. The constant turnover of property managers is frustrating, and it feels like there's no one available to address tenant concerns. My requests often go unanswered, leaving me with no point of contact when issues arise. Safety and security are major concerns in this building. The back door is frequently left open, compromising our safety. Additionally, I live in the basement and have recently started seeing roaches, which I never encountered before. Despite leaving three messages and submitting two maintenance requests on Saturday, as of Monday afternoon, I still haven't received any response. It's disheartening to feel like Novo Properties doesn't care about their tenants. It seems more like a money grab than a genuine effort to provide a safe and comfortable living environment. I would not recommend this property to anyone looking for a reliable place to live. I have never in my life lived in an apt where management doesn't care about their tenants.

Terrible place to work and live !!!!! Micromanaged ! Talked to like a dog! Intense manual labor!…read moreCeilings falling on residents! Beware!

I have made a Review/Complaint on the Better Business Bureaus website about this company before…read more Now I have been forced to come here. This company has Managed a Condominium, I reside in since 1990. And it has went down hill completely. If the Employees who supposedly should be Managing the Condominium from the company aren't being biases or doing the wrong things at times themselves. There are Unemployed persons affiliated with the Company to be a Liaison between the Tenent and the company whom lie on said Tenent and to the same Tenent. Here is an Example and why I am reviewing the company like this. Hopefully this will prevent others from going through the same type of Nonsense I have experienced.

I'd give it a zero if it were possible. In March, my HOA contracted with JTM to serve as the…read moreassociation's property manager. By July, we notified him that we were terminating the contract. During the six months that he managed the property, we learned that his company had been delinquent in paying bills, issued unsigned checks, failed to respond in a timely fashion to owner issues, failed to provide timely and accurate management reports, etc. Although he attributed these incessant mishaps to the closure related to COVID, that excuse does not wash. His office was not set up to allow his staff to work remotely. Although he committed to providing management reports on a designated date, I had to request the reports each month. Sometimes, I had to do so multiple times. The management reports were routinely riddled with errors. He punted any business issue to his office manger as he was ill equipped to address them. Correspondence from Joel was always typewritten and scanned, because he did not use email. The service delivery was abysmal. A few days prior to the transition to a new management company occurred, JTM sent a letter to homeowners that not only disparaged the board but contained several untruths or half-truths. The board was dismayed. His refusal to embrace basic technology (i.e., email) and take accountability for his company's poor performance are contributing factors to his company's mediocrity.

When we first started with Scout Properties, things were great. Our first manager, Nick, was…read moreprofessional and easy to reach. But after Victor took over, everything went downhill fast. I'm not sure Victor ever really knew who we were and I can't be sure he ever visited the apartment before things really went to crap. He completely missed a major toilet leak--even after the tenant moved out--which left us with a cumulative $5,773.14 water bill. Then Scout didn't handle the tenant's voucher renewal properly, with no warning to us, which made the tenant move out early and cost us rental income. Even worse, we've now been stuck for several months without a tenant and have had to cover all the turnover costs ourselves. Despite that, Scout still charged their full management fees while barely responding to us. All of a sudden, Scout dropped us as clients (including our neighbors who were clients also), kept the fees, and stopped returning calls. Our next‑door neighbors had the same experience -- and told us their tenant was even offered an apartment at another property managed by Scout. Everything started fine but turned into one expensive, stressful mess. Don't hire Scout Properties unless you want poor communication, big bills, and months of lost rent.

You get what you pay for, their units aren't that expensive, and it's for a reason. I thought I…read morescored a deal when I recently moved into a unit on Bunker Hill Rd (early June) managed by this team, however, I have had a mixed experience. While some communication has been responsive, the overall condition of the apartment and follow-through on certain issues have been disappointing. Upon move-in, the unit was not thoroughly cleaned. There were hardened food splatters in the microwave, a dirty stovetop, stained cabinets, filthy outlet covers and light switches, and windows that looked like they had never been cleaned. One of the bedroom windows didn't open at all. The living room and bedroom floors were also worn and splintered--rough enough to tear pieces off my mop while I was cleaning. I submitted an inspection report with photos and received a response from the property manager acknowledging the concerns. A bathroom wall hole was patched (though the repair was done without any coordination or notice), and I was told the chipped toilet tank issue was being reviewed with the landlord. As of now, I haven't received a follow-up. I was also told the technician would be reminded to be more mindful of cleanliness, as the workspace left behind wasn't ideal. The most concerning issue, however, was finding a roach inside the microwave--before I had even used it. That was the final factor that led me to submit an early lease termination notice 22 days after receiving the keys. I'm giving 3 stars because rent payment through the portal was convenient, and Victor did respond to some of my concerns (however, it felt like he never responds to an email in its entirety). But the move-in experience, unresolved maintenance issues, and poor communication has bothered me entirely. I hope more attention is given to preparing units for future tenants and being more efficient in communication.

We had the pleasure to work with one of the REALTORs ( Christina Brown ), the experience was…read moreamazing. From the very 1st day we met her she started taking notes of our needs & wants. She made it her priority to keep in touch with us on a regular with new properties that popped up on the market that fit our list and were around our budget. If I could give her a 10+ star instead of 5, i would, she did an excellent job.

Superstar agent YoG and the Fulcrum helped find and then close on a house out of my dreams here in…read moreWashington DC. YoG showed over 50 places over the course of 9 months

Payton's Place Real Estate is top-notch; the entire staff is professional. I'm very pleased with…read morethe outreach and follow-up. I recommend using this company to manage your home. They retain and manage swiftly. Sharon

I recently moved from a property managed by Ron. my unit was completely clean and back to regular…read morerenting standards. he kept my entire deposit. over charged for a paint job that was done already charged me almost $150 for wall socket covers that had already been replaced. I wouldnt rent from this company at all. they show units while people are still occupying them. the staff doesn't have real info when showing the units to new prospective renters I had to answer the questions for them. just DNT do it.

Resideone was responsive and very professional. Anytime when I have questions or concerns, they…read morecover it. I would highly recommend

Reside One made the whole home buying purchase nice and easy! I highly recommend to anyone in the…read moreMaryland area starting their home buying journey!

My wife and I just moved in with our two daughters before Christmas and we've been spoiled by the…read morestaff here at the Residences at Eastern Market. From the friendly concierge to the management team, all have taken steps to make sure our move-in was a smooth process. The parking garage is easy to get to via the same elevator that takes us to our apt floor. You are also steps away from the grocery store (Trader Joe's). In fact, you don't even have to go outside to get to Trader Joe's. I would highly recommend getting a tour of this place like we did. We fell in love with this place and we were able to pick the exact apt we wanted.

I had a horrible experience with this leasing office. I applied to rent an apartment that was…read moreadvertised online. Once I applied and paid a deposit, the leasing manager started giving me conflicting information on the move in date. Several weeks later, she stated that the tenant did not want to move so they were not going to honor the rental deposit agreement. I still have not received my deposit back. I found the management to be dismissive and unprofessional. They left me in a horrible position and couldn't explain why the tenant who terminated their lease could remain in the apartment even though they took my deposit. They offered other apartments that were smaller or more expensive. They took my deposit and after I asked to see the apartment, they promised to let me see it so I would not cancel my deposit. They never scheduled a time for me to view the apartment as promised but suddenly said the "tenant withdrew their notice." The tenant had effectively terminated the lease at that point. I still have not received my deposit despite them saying they expedited it and sent it overnight.

Terrible service. Disrespectful to homeowners. They hang up on phone calls and don't answer emails…read more They arrange payments with plumbing companies without confirming with the homeowner what actually happened. When I asked for an explanation for what I'm paying for on the invoice, they didn't give me one. The company didn't either, because they say they were hired by Gordon James, but guess who pays the bill?

11 October 2024 - I hope the company responds so I can revise this review in the future…read more My relationship with Gordon James *was* great for 12 years! As soon as I planned to sell my investment property and was no longer a revenue source for them, the support and willingness to engage with me disappeared. This has created numerous headaches as I plan to sell my rental property. 1) The company accepted a tenant-cleaned property, but still told me they would be charging the tenant for a move-out cleaning. When the tenant complained about the withheld deposit - the company refuses to acknowledge that they told me *in writing* that the $690 cleaning would be charged to the deposit. Now I owe the tenant another $690. 2) The company mailed the keys and garage door openers to my realtor. The package is lost and was not insured by the company. Now they simply suggest filing a "missing package" request and are not willing to accept responsibility for replacing the items that I entrusted to them. 3) Besides from one phone call, all communication is over email, which is creating delays in resolving these issues, leading the former tenant to threaten legal action against me. The company is not taking ownership of any of the issues that were caused by their miscommunication or negligence. Be careful!