Excellent Customer Service & the office staff is very professional. I needed a rental car after I…read morehad a car accident. I was able to get in my rental as soon as I dropped my car off to be repaired. The manager Queen is so sweet & great to work with. She got us in & out. The car was very clean. The process was easy & I will be renting from Izee car rental again.

the car was dirty filled with trash smell like a club hidden fees and try to keep my security…read moredeposit for never again will I rent from them they were not professional.

Recently rented a car for a couple of days from this location. I had never used NextCar before. It…read morehappened to be walking distance from where I was having some work done in my own car. The staff was very polite and professional. I was in an out of there in no time, as they were soon closing. I was able to return the car a day early and was able to get my money back for the extra day without a hitch. I would rent from them again.

We had a reservation but they told us no car was available and we either had to wait two hours or…read morepay extra for an upgraded car + they use ai to respond to customer reviews so that should already tell you what kind of company they are

Slow, not prepared for customers. Late for customer pick up due to short staffing issues…read more While at store their rep Thomas said car was being cleaned which was no problem, 30 mins later, after being told car was being driven around we are still waiting additional 30 mins. Lobby is full of unsatisfied customers. They attempted to place us in a vehicle that was not comparable to our current vehicle and blamed the insurance company. The insurance company originally said the rental car would be dropped off at the repair shop. After saying a car was ready we were then notified that it had a hold/recall so now we are still waiting 1:30hr later. As a long time enterprise customer I would not recommend this location at all. Other branches have been more efficient. This has been a nightmare, sadly we are out of pick up range for the other stores and our car is being serviced.

Please review your contract carefully. Ensure you verify the correctness of the boxes checked, as…read moreerrors will not be credited back to your account. From my perspective, this reflects inadequate customer service. The manager, named Christopher, exhibited a tone in his email that was highly offensive and inaccurate. I also received a subsequent call, and I believe he may be the district manager for the site, with a backup named Jose, who appears indifferent to my concerns or overall customer experience. Although this location is very convenient, I have decided to cease patronizing it. I am willing to travel an additional fifteen minutes in the future, as I understand the importance of personal accountability.

Stopped in to see about a rental because my car was involved in an accident. At the time of my…read moreinquiry the gentleman that helped me made me aware that I would still have to put the deposit down and that insurance wouldn't cover the total cost. I returned later to reserve the rental. The process was smooth and easy. Before you know it I was driving away in the rental. Over the weekend it rained and I learned one of the wiper blades didn't work. I was informed that I would have to return for an exchange. At that time they didn't have any vehicles. Before the close of day it was exchanged as well as they did the switch so that the party held liable for the accident insurance was applied to cover my rental. The employees here were very helpful and polite.

Cars are rarely available and cars they do have are old, dirty, and filled with cigarette smoke…read more The car that you rent on the app is not the car you will end up getting and even if you do reserve a car it is not guaranteed that a car will be available for you. Do not recommend renting a car here for "personal use", this location is only good for people who are in desperate need of something for insurance purposes. First experience with the location we needed to be transferred to multiple cars as the clean one we rented would not start. When they ended up transferring a car from a new location for us, it was almost unbearable how dirty and smoke filled the car was. Without exaggeration, we had friends and family members who would not get in the car because the smell was so overpowering. We had to drive on the highway with all the windows open to try to air it out. Even if Enterprise staff had time to "clean" the car to their standards, it would be impossible to get the stench of cigarette smoke out. The manager (young woman, Oct/Nov 2022) went above and beyond to make sure that we were compensated for our horrible experience, so we decided that we would try the location out again if we ever needed it. Second experience was short and even more disappointing. I made a reservation on the app 2+ weeks in advance to grab a car at noon on Friday through the weekend. I called the branch at 10am to confirm my car for noon pick up and the person who answered the phone abruptly told me that there are no cars available. I corrected her and said that I already had a reservation and she said that it "doesn't matter, we don't reserve or hold cars for reservations" "you just get any car that we have on the lot when you come in to pick it up, we can't hold cars for someone with a reservation" "we're independently operated so we can't transfer a car from another location for you". I was shocked! If I hadn't called 2 hours in advance and confirmed my reservation then I would have shown up at that location at my scheduled pick up time and they would have sent me away. The young woman on the phone then transferred me to a different enterprise location where I had to wait a solid 10 min on hold until they could help. I thought my first experience here getting a dirty smoke filled car was a fluke but now I realize that getting ANY car from this location is lucky since you just have to be there in the store waiting at the exact right time when another person drops of a car. Reservations don't matter, the car you choose on the nice app doesn't matter, you can't get ahold of the local office if there's a problem, it's all just a mess. 2/5 stars since you can get lucky and have a great experience but do not recommend based on inconsistency of car and service.

I these guys rather than calling the hotline to book my reservations even for the airport I booked…read morethrough these guys they know what the hell is going listen to what you say the first time you don't have to repeat yourself so I don't know who those one star people are I don't know who you were dealing with, but this is the only place I will rent from ever again if I'm spending my money, make me satisfied, please and the only reason why they're not getting a five star is because they're not Jesus

Avoid this location at BWI. The varying degrees of incompetence that exists among the staff at this…read morelocation makes you grateful they just deal in cars, because of they had real responsibilities people might die because of their stupidity. Go with a competitor or just Uber, because you might want to save the several brain cells you will lose trying to comprehend how someone so stupid could have have lived this long and not have been annihilated themselves.

There is significant room for improvement in customer service at this establishment. When I pulled…read moreonto the lot, I thought the place was abandoned because it felt dark. While there are few staff members, I think they would benefit significantly from additional communication and customer care training. Enhancing these skills could lead to a better experience for renters because, at this point, I would tell the world not to rent a car from this janky establishment, nor would I ever patronize them again.

in January I had my first experience with renting a car from Sterling. It was extremely easy and…read morePeggy was fantastic. She was very professional and reassuring in a stressful time. This week I had my second experience at this location and was sad to learn that Peggy was not at this location. However she came in at the end of her very long day, and finished my transaction. Again with composure, grace and professionalism. Unfortunately the manager seemed as if he did not want to wait on me, even though I had called ahead and was already in the system I was lucky she came in when she did. Peggy gives outstanding customer service.

Bought 2017 Nissan Pathfinder last year 2024 for 5600 cash…read more Replaced breaks, battery, coil pack and spark plugs and had an oil change just for the car to run for 3months and sit for 10months . I will not be referring anyone to this place. And they wouldn't even look at the car to fix the problems . They wanted to charge me 600 to do the oil change and put my battery in the car they sold me. That wasn't even a week after I got it. And I haven't received a call back if they will even buy it back.

I rented twice this summer. Each time staff was knowledgable; they smoothly answered my questions…read moreabout insurance, tolls, and oil changes. Nextcar vehicles were always clean and well-serviced. Renting from Nextcar gave me confidence for my long drives. Thanks!

*****do not rent from next car at all*****!! they wouldnt let me give 0 stars......they break all…read moreknid of laws and do not do a thing for the customers!!! no night drop off so they can charge u more....cant drop off at a different location unless you pay them to do so!! double charge for tolls!!!! ive never experienced anything like this b4....my first and last time renting here!!!! runnnnnn to another place asap......