I have been renting cars for over 40 years, and wanted to try Next car for the first time, but by…read morefar this is my worst car rental experience. The advertised flat rate that I booked turned to $60 an hour rate, they kept my $150 deposit. No employee from the office will respond to my concerns after several calls when I spoke with them, and calls to the supervisor were never returned. They are keeping my $150 deposit that was supposed to be refunded to me, but NextCar company has lost my business with them for good.

They double charge me the rental fee, I paid Expedia when I booked the car in May 2025 and NextCar…read morecharged me again in July 2025 saying that Expedia refunded me the fee. Expedia said they didn't refund me and I should call NextCar. Nextcar said they will bring that up with their accounting department. I don't understand why do I have to do their job to get them the money from Expedia. But I am waiting for both parties to answer me at this point because they both charged me the rental fee while I supposed to pay only once.

Slow, not prepared for customers. Late for customer pick up due to short staffing issues…read more While at store their rep Thomas said car was being cleaned which was no problem, 30 mins later, after being told car was being driven around we are still waiting additional 30 mins. Lobby is full of unsatisfied customers. They attempted to place us in a vehicle that was not comparable to our current vehicle and blamed the insurance company. The insurance company originally said the rental car would be dropped off at the repair shop. After saying a car was ready we were then notified that it had a hold/recall so now we are still waiting 1:30hr later. As a long time enterprise customer I would not recommend this location at all. Other branches have been more efficient. This has been a nightmare, sadly we are out of pick up range for the other stores and our car is being serviced.

Please review your contract carefully. Ensure you verify the correctness of the boxes checked, as…read moreerrors will not be credited back to your account. From my perspective, this reflects inadequate customer service. The manager, named Christopher, exhibited a tone in his email that was highly offensive and inaccurate. I also received a subsequent call, and I believe he may be the district manager for the site, with a backup named Jose, who appears indifferent to my concerns or overall customer experience. Although this location is very convenient, I have decided to cease patronizing it. I am willing to travel an additional fifteen minutes in the future, as I understand the importance of personal accountability.

Stopped in to see about a rental because my car was involved in an accident. At the time of my…read moreinquiry the gentleman that helped me made me aware that I would still have to put the deposit down and that insurance wouldn't cover the total cost. I returned later to reserve the rental. The process was smooth and easy. Before you know it I was driving away in the rental. Over the weekend it rained and I learned one of the wiper blades didn't work. I was informed that I would have to return for an exchange. At that time they didn't have any vehicles. Before the close of day it was exchanged as well as they did the switch so that the party held liable for the accident insurance was applied to cover my rental. The employees here were very helpful and polite.

Cars are rarely available and cars they do have are old, dirty, and filled with cigarette smoke…read more The car that you rent on the app is not the car you will end up getting and even if you do reserve a car it is not guaranteed that a car will be available for you. Do not recommend renting a car here for "personal use", this location is only good for people who are in desperate need of something for insurance purposes. First experience with the location we needed to be transferred to multiple cars as the clean one we rented would not start. When they ended up transferring a car from a new location for us, it was almost unbearable how dirty and smoke filled the car was. Without exaggeration, we had friends and family members who would not get in the car because the smell was so overpowering. We had to drive on the highway with all the windows open to try to air it out. Even if Enterprise staff had time to "clean" the car to their standards, it would be impossible to get the stench of cigarette smoke out. The manager (young woman, Oct/Nov 2022) went above and beyond to make sure that we were compensated for our horrible experience, so we decided that we would try the location out again if we ever needed it. Second experience was short and even more disappointing. I made a reservation on the app 2+ weeks in advance to grab a car at noon on Friday through the weekend. I called the branch at 10am to confirm my car for noon pick up and the person who answered the phone abruptly told me that there are no cars available. I corrected her and said that I already had a reservation and she said that it "doesn't matter, we don't reserve or hold cars for reservations" "you just get any car that we have on the lot when you come in to pick it up, we can't hold cars for someone with a reservation" "we're independently operated so we can't transfer a car from another location for you". I was shocked! If I hadn't called 2 hours in advance and confirmed my reservation then I would have shown up at that location at my scheduled pick up time and they would have sent me away. The young woman on the phone then transferred me to a different enterprise location where I had to wait a solid 10 min on hold until they could help. I thought my first experience here getting a dirty smoke filled car was a fluke but now I realize that getting ANY car from this location is lucky since you just have to be there in the store waiting at the exact right time when another person drops of a car. Reservations don't matter, the car you choose on the nice app doesn't matter, you can't get ahold of the local office if there's a problem, it's all just a mess. 2/5 stars since you can get lucky and have a great experience but do not recommend based on inconsistency of car and service.

Avoid this location at BWI. The varying degrees of incompetence that exists among the staff at this…read morelocation makes you grateful they just deal in cars, because of they had real responsibilities people might die because of their stupidity. Go with a competitor or just Uber, because you might want to save the several brain cells you will lose trying to comprehend how someone so stupid could have have lived this long and not have been annihilated themselves.

What started as a rough day at the enterprise quickly kicked into a quality ending thanks to Cory…read more In this case the company is at fault, a two star rating for them, but when Managers step up and problem solve, a five star rating is worth the write up and shout out. We reserved a larger vehicle weeks in advance. I should have called 2 days in advance and confirmed with a location member, that I was picking up a car. That would have told a team member to get and hold my vehicle for a faster turn around. MY BAD/NOT MY BAD! (For those who say I should not have to, I remind them everything during covid is not a promise.) BUT enter Cory, we get there and check in. The vehicle is not there, but something close to it is. He offers it, but it will not do. Trunk is too small. He hops on the phone, calls around and finds a replacement. Still won't fit our needs. Wow, impasse right, nope, he calls the garage, finds a truck which will be acceptable and has them give it an oil change asap. Within the half hour, we have a perfect vehicle, during Covid era, squeaky clean freshly updated and ready to roll. The five stars is for the compassion, the drive to not fail and his ability to troubleshoot on the fly. While I am angry at Enterprise, I will go back to Cory. But next time I will call two days ahead to ensure the vehicle is there!

There is significant room for improvement in customer service at this establishment. When I pulled…read moreonto the lot, I thought the place was abandoned because it felt dark. While there are few staff members, I think they would benefit significantly from additional communication and customer care training. Enhancing these skills could lead to a better experience for renters because, at this point, I would tell the world not to rent a car from this janky establishment, nor would I ever patronize them again.

in January I had my first experience with renting a car from Sterling. It was extremely easy and…read morePeggy was fantastic. She was very professional and reassuring in a stressful time. This week I had my second experience at this location and was sad to learn that Peggy was not at this location. However she came in at the end of her very long day, and finished my transaction. Again with composure, grace and professionalism. Unfortunately the manager seemed as if he did not want to wait on me, even though I had called ahead and was already in the system I was lucky she came in when she did. Peggy gives outstanding customer service.

Bought 2017 Nissan Pathfinder last year 2024 for 5600 cash…read more Replaced breaks, battery, coil pack and spark plugs and had an oil change just for the car to run for 3months and sit for 10months . I will not be referring anyone to this place. And they wouldn't even look at the car to fix the problems . They wanted to charge me 600 to do the oil change and put my battery in the car they sold me. That wasn't even a week after I got it. And I haven't received a call back if they will even buy it back.