Bought new VW from this dealer. Bought new cars multiple times from many dealers - Toyota, Kia, GM,…read moreNissan, Ford and others, for the past 40 or so years. Everytime I buy the financial person will explain in detail what I am charge for and for any additional services like extended warranty, I am told how much and for what services. When I bought from this dealer, they were included in the deal as if they were free. Added multiple items without asking me or revealing how much it cost. When I discovered it, no much was done to redeem the situation. DO NOT TRUST THE AGENT OR THE FINANCIAL PERSON. CHECK EVERY DETAIL. I WILL NEVER BUY FROM THIS DEALER EVER AGAIN. The same thing happened to another person that I know that bought from them.

AVOID THIS DEALERSHIP - Read my experience below if you're so inclined:…read more My family has been a long-time customer of this dealership. We have purchased multiple vehicles from them and entrusted them to service our cars/SUVs over the years. My family's most recent vehicle, a Volkswagen Tiguan, was always serviced here (including a large $1,500+ service package as recently as February 2025). At the time of the incident described below, the vehicle had only ~110,000 km. Over the BC Day long weekend, my Tiguan broke down on the highway while traveling with my family, including two small children. The vehicle became completely undrivable, leaving us stranded on the side of the road for three hours and 20+ kilometers away from the nearest town. This turned what was meant to be a family trip into an incredibly stressful ordeal and forced me to rent a vehicle at a cost of nearly $2,000 for the week. Volkswagen Roadside initially agreed to tow my vehicle back to the Lower Mainland for $850. Several days later, I was suddenly told it would instead cost an additional $2,500. On top of that, I was initially charged by Comox Volkswagen $500 for a "diagnostic," only to inform me that the engine had a HOLE IN THE ENGINE BLOCK and would need to be fully replaced at a cost of $12,000 - $20,000. The treatment I received afterward was equally disappointing. Volkswagen of Richmond initially offered me $3,000-$5,000 for my Tiguan, but only if I purchased a new vehicle from them. Once I declined, they refused to give me anything for my vehicle. They also claimed they could help me through one of their affiliated dealerships, but after speaking with the manager this turned out to be a complete waste of time. To make matters worse, a dealership literally across the street immediately agreed to buy my broken Tiguan for $1,500, yet Volkswagen refused to help me move the vehicle over to complete the deal. To their credit, they offered me an extended warranty if I bought another Volkswagen, but after this ordeal I will never be purchasing another vehicle from this dealership again. Long story short: despite being a loyal customer, having purchased multiple vehicles here, and keeping my Tiguan regularly serviced at this dealership, I was left stranded, charged unfairly, offered misleading "solutions," and ultimately shown zero genuine support. They repeatedly said they wanted to "make things right," but in reality they were misleading at every turn. My Tiguan, with only 110,000 km and a full service history here, died on me and I was left with nothing. Volkswagen of Richmond offered me $0 for the vehicle while another dealer across the street paid cash without hesitation. This entire experience has completely destroyed my trust in this dealership and in Volkswagen's after-sales support. For anyone considering buying or servicing a vehicle here, I strongly encourage you to think twice.

Terrible service. tried having us buy a vehicle from under other potential customers why they were…read moreworking a deal.

I previously had a good experience with the sales team here, but I feel like I need to post an…read moreupdate now that they're spamming me with text messages to try to get me to come in and buy another car, especially since my positive review was predicated on this place having a nice experience and not delivering the usual high-pressure sales tactics that most dealerships engage in. This place even spams from different numbers so that blocking a single number doesn't stop the spam. If I knew that I'd be signing up for a lifetime of text message spam by buying a car here, I probably would've shopped elsewhere. If you don't mind text message spam then, by all means, shop here!

I dealt with a sale representative who goes by the name of Hossam Elshafei a real crook and…read moreextremely incompetent person. This man has no place in this industry. I will be filing a lawsuit with teh Supreme Court of Laws of Vancouver. BC against him and the Mazda Signature this coming week and will highlight the disgraced saga, I have experienced with this Charlatan regarding the a defectous car that I leased from them. If I could give to this company and the crooked Sales person one thousand star under ZERO, I would not hesitate even one iota of a secund.

Horrific experience at Signature Mazda Richmond. From sales, service, follow up and overall…read moreexperience, this was the worst I've ever had. Spending money and receiving this kind of experience is a terrible feeling and I wouldn't want anyone to experience what I did. Avoid this dealership, go anywhere else.

Henry Lee at Open Road Toyota was outstanding, clear, patient, and truly made sure I was happy with…read moremy 4Runner. He explained everything without pressure, followed up afterward, and felt like someone who actually cared. Highly recommended to anyone shopping Toyotas. He's honest, has great character, and puts you first.

Toyota vehicles in general have some unique qualities for which I often like to refer to as…read moreToyota-ness . Things everyone know about Toyotas include reliability, reliability and more reliability . Oh and of course higher than average resale value is a given too . But what I was referring to as Toyota-ness is a bit more subtle and nuanced . For example their 4 cylinder engines are fairly fuel-efficient in their own right but often emit a coarse or even raspy note when pushed . And yes their vehicles usually last for a looong time under normal driving but moments of excitement behind the wheel are few and far between . Also next time when you sit inside a newer compact Toyota product try pushing the cabin liner up against the roof and you might feel some hollowness which is somewhat disconcerting . That said I do applaud their work on the current gen Corolla as they all come standard with LED lighting and great styling not to mention advanced safety sensing technology . And don't even get me started on the newly redesigned Prius cos it looks simply stunning ! So to recap if you prioritize reliable , trouble-free and uneventful transportation then look no further than your local Toyota dealer .

Thank you, Allan for helping me with my car seat issue. Instead of getting me into the shop for…read morefixing and charging me, you fixed it yourself and sent me on my way, no cost to me. Much appreciated.

I had an absolutely amazing experience on all customer service levels, Dueck Richmond has outdone…read moreitself. I bought a new EV, and being my first EV, there was a million questions....all answered. Every person was friendly, helpful, extremely knowledgeable and went beyond the "standard" of customer care. Such a refreshing experience to be treated well and appreciated, - even happened before I was serious about my new vehicle. If your reading this, I recommend this location with 5 stars hands down. And I purchased an amazing vehicle too. Go, they will help you without any pressure, and their line-up of vehicles is also great.

Shak and his team create a wonderful positive atmosphere at this dealership! You can feel the…read morepositive energy as soon as you walk in!

Excellent business! Friendly staff, helpful sales reps, and great deals! Under new management Go…read moreRichmond Chrysler is a 5 star company!

I had a really good experience with the recent purchase of my 2024 Kicks SV. Igor is a great…read moresalesperson. Very knowledgeable, hardworking and kind.

This dealership is very good at convincing clients to upgrade but when it comes to closing your old…read moreaccount they take their time transmitting the payment to Nissan Finance. So much so that you get deducted another payment for a car you already returned. A manager will promise you that they will help you with the refund but does nothing. It's more than a month since I returned the car and my refund is no where in sight. When it comes to problems like this, they love to come up with promises and excuses meanwhile you're scrambling to make up for the amount they deducted. And right now they are ghosting me, nice!

Guys, this is it, a 'mall' just for you! Well, more like an outdoor mall, with almost every car…read morebrand's dealership there. Whether you're shopping for a car or just bored and want to take a look at that new sports car that was just released, this is the place to go. Compare the different brands, take one for a test drive, and you could potentially leave with a whole new car! Yes, I could spend a good hour here just browsing through. If you drop off your car to a dealership for an oil change/ maintenance appointment, you will always have a dealership to check out. Bonus: the Auto Mall provides a free shuttle service to Richmond Center, so if you're ever car-less and feel that you need to go to an actual mall, then this will bring you there.

The Dodge dealership in this Mall is run by thieves and incompetent service personnel...they ripped…read moremy vehicle's dash apart in order to diagnose a computer that is located in the ENGINE BAY not under the dash then they never bothered to hook it all back up or to test the programming. The ABS was not programmed properly and the tranny position sensor was not programmed either...worst dealership experience ever.

Terrible experience. Staff were incredibly rude. Was looking at a Mitsubishi Outlander but will…read moredefinitely not be buying one now. Shop ANYWHERE but here.