AVOID THIS DEALERSHIP - Read my experience below if you're so inclined:…read more My family has been a long-time customer of this dealership. We have purchased multiple vehicles from them and entrusted them to service our cars/SUVs over the years. My family's most recent vehicle, a Volkswagen Tiguan, was always serviced here (including a large $1,500+ service package as recently as February 2025). At the time of the incident described below, the vehicle had only ~110,000 km. Over the BC Day long weekend, my Tiguan broke down on the highway while traveling with my family, including two small children. The vehicle became completely undrivable, leaving us stranded on the side of the road for three hours and 20+ kilometers away from the nearest town. This turned what was meant to be a family trip into an incredibly stressful ordeal and forced me to rent a vehicle at a cost of nearly $2,000 for the week. Volkswagen Roadside initially agreed to tow my vehicle back to the Lower Mainland for $850. Several days later, I was suddenly told it would instead cost an additional $2,500. On top of that, I was initially charged by Comox Volkswagen $500 for a "diagnostic," only to inform me that the engine had a HOLE IN THE ENGINE BLOCK and would need to be fully replaced at a cost of $12,000 - $20,000. The treatment I received afterward was equally disappointing. Volkswagen of Richmond initially offered me $3,000-$5,000 for my Tiguan, but only if I purchased a new vehicle from them. Once I declined, they refused to give me anything for my vehicle. They also claimed they could help me through one of their affiliated dealerships, but after speaking with the manager this turned out to be a complete waste of time. To make matters worse, a dealership literally across the street immediately agreed to buy my broken Tiguan for $1,500, yet Volkswagen refused to help me move the vehicle over to complete the deal. To their credit, they offered me an extended warranty if I bought another Volkswagen, but after this ordeal I will never be purchasing another vehicle from this dealership again. Long story short: despite being a loyal customer, having purchased multiple vehicles here, and keeping my Tiguan regularly serviced at this dealership, I was left stranded, charged unfairly, offered misleading "solutions," and ultimately shown zero genuine support. They repeatedly said they wanted to "make things right," but in reality they were misleading at every turn. My Tiguan, with only 110,000 km and a full service history here, died on me and I was left with nothing. Volkswagen of Richmond offered me $0 for the vehicle while another dealer across the street paid cash without hesitation. This entire experience has completely destroyed my trust in this dealership and in Volkswagen's after-sales support. For anyone considering buying or servicing a vehicle here, I strongly encourage you to think twice.

Bought new VW from this dealer. Bought new cars multiple times from many dealers - Toyota, Kia, GM,…read moreNissan, Ford and others, for the past 40 or so years. Everytime I buy the financial person will explain in detail what I am charge for and for any additional services like extended warranty, I am told how much and for what services. When I bought from this dealer, they were included in the deal as if they were free. Added multiple items without asking me or revealing how much it cost. When I discovered it, no much was done to redeem the situation. DO NOT TRUST THE AGENT OR THE FINANCIAL PERSON. CHECK EVERY DETAIL. I WILL NEVER BUY FROM THIS DEALER EVER AGAIN. The same thing happened to another person that I know that bought from them.

Never bought car at Richmond auto mall "European" dealers until recently. Always seemed the…read moresalespeople would turn around and find someone with same ethnic background as me. I went here recently and told them how I was treated at bmw and Mercedes. I also mentioned how I Langley dealers had better deals The sales guy treated me well and I was able to close the deal with a competitive deal Thx Audi team

I called Audi Richmond looking for information to help service my vehicle and had the misfortune of…read moregetting Kate on the phone. Along with being very short and impatient she provided me with inaccurate information about my warranty and service options making generic blanket statements. I'm hoping that the call was recorded as it will detail how quickly it became personal with her shifting her tone to standoffish and combative. There's a training opportunity here. The interaction culminated with me politely requesting to be transferred to a service agent I had previously had great experience with. But was refused by Kate, and was told that someone would get back to me, which never happened.

I dealt with a sale representative who goes by the name of Hossam Elshafei a real crook and…read moreextremely incompetent person. This man has no place in this industry. I will be filing a lawsuit with teh Supreme Court of Laws of Vancouver. BC against him and the Mazda Signature this coming week and will highlight the disgraced saga, I have experienced with this Charlatan regarding the a defectous car that I leased from them. If I could give to this company and the crooked Sales person one thousand star under ZERO, I would not hesitate even one iota of a secund.

Horrific experience at Signature Mazda Richmond. From sales, service, follow up and overall…read moreexperience, this was the worst I've ever had. Spending money and receiving this kind of experience is a terrible feeling and I wouldn't want anyone to experience what I did. Avoid this dealership, go anywhere else.

Henry Lee at Open Road Toyota was outstanding, clear, patient, and truly made sure I was happy with…read moremy 4Runner. He explained everything without pressure, followed up afterward, and felt like someone who actually cared. Highly recommended to anyone shopping Toyotas. He's honest, has great character, and puts you first.

Toyota vehicles in general have some unique qualities for which I often like to refer to as…read moreToyota-ness . Things everyone know about Toyotas include reliability, reliability and more reliability . Oh and of course higher than average resale value is a given too . But what I was referring to as Toyota-ness is a bit more subtle and nuanced . For example their 4 cylinder engines are fairly fuel-efficient in their own right but often emit a coarse or even raspy note when pushed . And yes their vehicles usually last for a looong time under normal driving but moments of excitement behind the wheel are few and far between . Also next time when you sit inside a newer compact Toyota product try pushing the cabin liner up against the roof and you might feel some hollowness which is somewhat disconcerting . That said I do applaud their work on the current gen Corolla as they all come standard with LED lighting and great styling not to mention advanced safety sensing technology . And don't even get me started on the newly redesigned Prius cos it looks simply stunning ! So to recap if you prioritize reliable , trouble-free and uneventful transportation then look no further than your local Toyota dealer .

Thank you, Allan for helping me with my car seat issue. Instead of getting me into the shop for…read morefixing and charging me, you fixed it yourself and sent me on my way, no cost to me. Much appreciated.

I had an absolutely amazing experience on all customer service levels, Dueck Richmond has outdone…read moreitself. I bought a new EV, and being my first EV, there was a million questions....all answered. Every person was friendly, helpful, extremely knowledgeable and went beyond the "standard" of customer care. Such a refreshing experience to be treated well and appreciated, - even happened before I was serious about my new vehicle. If your reading this, I recommend this location with 5 stars hands down. And I purchased an amazing vehicle too. Go, they will help you without any pressure, and their line-up of vehicles is also great.

Shak and his team create a wonderful positive atmosphere at this dealership! You can feel the…read morepositive energy as soon as you walk in!

Excellent business! Friendly staff, helpful sales reps, and great deals! Under new management Go…read moreRichmond Chrysler is a 5 star company!

Their sales and service people don't know their products well. Bought a Leaf from them, the sales…read moreperson didn't know much about their add-on warranty services, gave false information and kept pushing us to buy. Unfortunately we bought the warranty and later realized some things the sales person said were included were in fact not included in the warranty. Now several years later, the daylight running light stopped working, it's a LED module, the stupid thing was not serviceable, the whole light module had to be replaced, including the high/low beam and turn signal. The cost was over $3500! This I knew from reading online, but the service person I talked to didn't know, and dismissed my claim saying can't be that expensive. He too was shocked when he finally got the quote.

I had a really good experience with the recent purchase of my 2024 Kicks SV. Igor is a great…read moresalesperson. Very knowledgeable, hardworking and kind.

Terrible experience. Staff were incredibly rude. Was looking at a Mitsubishi Outlander but will…read moredefinitely not be buying one now. Shop ANYWHERE but here.

This is the newest Porsche dealership (OpenRoad Group) in the Richmond Automall. It's located at…read morethe entrance of the Automall (same spot where Richmond Hyundai and Richmond Volvo was located decades ago. And of course in much newer and state of art setting up. I was glad that I found myself the car I wanted for years here in PCR ..... The sale experience I received from the sales associate Jim Wan was outstanding... Jim is professional, friendly and patient. He definitely had earned my business... I would highly recommend Porsche Centre Richmond and Jim Wan to all my friends and family.

Porsche Now Richmond has opened a pop-up store at Aberdeen Square next to Aberdeen Mall…read more This store will remain open till the end of 2020, at which time the new auto shop will take over operations at the Richmond Auto Mall. Being an ol school kinda guy, I still love the classic 911! However, on seeing the newly redo 2019, 911 Carrera 4S Coupe ... I'm love struck! Porsche is moving with the times & is heading towards the fully - electric - direction! Porsche however, is promising speed will not be sacrificed! The new Taycan Turbo S drops soon at a cool skip a heart beat - $213,900 (Canadian)!!! Mama Mia! I wonder if wipers & tires are included!? Acceleration 0 - 100km/h in 2.8s!!! Overboost power 560 kw + Launch Control up to 750 hp!!!!! Son of a gun!!! An electric car!?! Say what!?? Daaayyuuummm! I will buy my lottery tickets this Friday! Wish me luck. If that doesn't work out I'll be sending my resume into Porsche asking for any position available, even - Water Engineer aka - car washer! Vroooooommmmm vroom ... see yah!