left after 8 scorpions were found-one right above my sons head in his bed!-nothing like pictures…read morethat must have been taken when new 10 years ago-old-worn-dirty-who gives mismatched towels and stained-soap watered down with water-ripped lounge chairs and hammock-games that don't work-dirty bathrooms-main tv doesn't work-the management needs to go out there and take a look at what they are selling-spend most of vacation complaining about things broken or dirty-never again!

We absolutely abhor this company! Please don't patronize them as either an owner, or guest renter…read more We worked with them for two miserable years as absentee owners of a lovely vacation property -- they were consistently incompetent, unreliable, and most importantly, downright dishonest. We got to the point that we could not believe anything they told us, and are now convinced they just want your money. This attitude flowed from the highest level of their management all the way down. They repeatedly neglected basic maintenance and failed to perform services they promised to deliver. There was a high degree of turnover in the staff, probably a reflection of poor internal management. Their ability to market a property properly using technology is wildly oversold, ineffective, and primative. They made us look bad as owners, and made many renters unhappy by not attending to guest and owner needs. They made everyone's lives more difficult, not less -- don't let them do the same to you. They do NOT deserve your business!

I rented 52nd Gateway from January 21 to January 26, 2025 with my 5 friends to attend the Barrett…read moreJackson Auction. The house was an extreme disappointment with 40+ safety and broken items starting with exposed wires in the front and rear yards, missing door hinges, scotch tape holding a chair leg, blood stains on bedsheets, piles of trash in the 3rd garage area, broken off swimming pool room door, exterior A/C unit with wires sticking out the top, patio support post rotted away at the bottom, toilet roll holders missing in all bathrooms, bugs in light fixtures, cold room with no heat whatsoever...the list goes on. After the first night our group was disgusted. We checked around but no large property was available at the last minute since we already paid in full and if we found another place didn't have the immediate funds to rent another place so we stuck it out, made a list of deficiencies with extensive photos and filed a Compensation Request Form online. To date there has been no response. A letter outlining the issues to Destination Arizona at the listed address of 7077 E. Marilyn Rd STE 130, Scottsdale AZ. was mailed. It was resent twice but came back "RETURN TO SENDER-VACANT UNABLE TO FORWARD" At this juncture I went to the website DestinationAZVacations.com to the chat. I saw the house,52nd Gateway, on the site. The chat response was they couldn't help with anything except booking. My last try will be to send our complaint to another address with the same name though it appears to be a residential single family home. If no response I will contact VRBO with my serious complaint. I am a VRBO Premier Host in Florida and would be ashamed to rent a house in such poor condition.

From the owner: Why pay 20-30% for Vacation Rental Management?? Local Management Company Specializing in Vacation…read moreRental Management. We offer local expertise and can help in all facets of the lucrative vacation rental investment market. Whether your looking to increase profits on a current vacation rental or want to learn about how to buy a new investment we can take you through step by step. The lowest rates in the industry combined with personal service make us very popular with our current client base. We manage a wide variety of homes from condominiums to multi million dollar homes. Proven track record of great investor returns. Call today for a free consultation.

From start to finish, I received excellent customer service. My refund was paid in full.read more

Do not think about even going with them! They just…read moreovercharge, mismanage the property and should be straight get out of business. They have stolen money for me by repeating charges on my statements.

Garrett played a key role in helping us purchase our first home. Throughout the process, Garrett…read morekept us informed with market updates, promptly shared new listings, and arranged virtual tours whenever we couldn't be there in person. When we finally found the right home, we faced strong competition from other buyers. Garrett remained proactive, strategic, and dedicated every step of the way, ultimately helping us secure the contact. We couldn't have asked for a better guide through our first home-buying journey.

I recently had the honor of working across from Gulch Group agent Garett Chatham who represented…read morethe buyer on a real estate transaction and what a pleasure it was to make his acquaintance! He was professional, responsive, and great to collaborate with from start to finish. He is a talented real estate agent and a good asset to the Gluch Group. He did your team proud!

This place, and the interaction with the owners, has been nothing short of amazing for me...I come…read moretwice a year with different groups, and the spaciousness, comfiness, amenities, and responsiveness of the owners is second to none. I see the other Yelp reviews, and I would tell anyone looking at this rental to look at Airbnb and VRBO reviews, and would also add my experience has been stellar, the location and value are second to none, and the owners are responsive and amazing. Wonderful place, people, I couldn't recommend more!!

I also had a very similar experience with this SCAMMER BRUCE…read more I used HomeAway and booked an 8 bedroom, 6 bathroom property in Scottsdale marketed as the "Delcoa Home" in February 2017. The booking is for November 2017 (next week). About a month after booking Bruce emails and asks me if i can take another home called the "City Lights" home - he states it is an upgrade and he will do it for free. I tell him "no I need an 8 bedroom house." Then 3 days ago (we are scheduled to leave for our trip, 14 adults, next week); I email Bruce because his "company" called RENTAL GUEST sends me a new rental contract to sign for the "City Lights" property. I then ask Bruce why I am receiving this new rental contract since I already booked the Delcoa home and told him the 6 bedroom City Lights property would not work for us. Bruce then tells me it is an upgrade and that Home Away is 'forcing owners out of business." He gives me this long bullshit story. Also, he tells me he cannot accept my Damage Deposit by credit card and needs me to wire $800 to his bank account. I tell him I have never had to pay a damage deposit other than through Home Away and I refuse to wire him money. I also tell him the "City Lights" house is NOT going to work for us and I want a refund. Bruce calls back and offers me pool heating for free, then a $500 discount, then $1000 discount, then $2,000 discount. I tell Bruce even free, the house doesn't work for us and I no longer trust him. He tells me he will process a refund. It is now 3 days later and he is refusing to process a refund. He keeps arguing that one of my messages gave him approval of the change, but there is no rental agreement signed and there are NUMEROUS messages indicating that the "City Lights" house won't work for me. He is a SCAMMER. BEWARE OF ANYONE NAMED BRUCE TRYING TO RENT VACATION PROPERTIES IN ARIZONA. HE WILL PULL A BAIT AND SWITCH AND TRY TO GET YOU TO ACCEPT A PROPERTY THAT YOU NEVER SIGNED UP TO RENT. HE WILL TRY TO GET YOU TO SIGN A RENTAL AGREEMENT OR HE WILL TWIST YOUR WORDS INTO PERCEIVED ACCEPTANCE OF THE CHANGE. HE WILL ALSO TRY TO GET YOU TO WIRE FUNDS FOR A DAMAGE DEPOSIT. AVOID AT ALL COSTS.

We love to travel and want to feel that our home is taken care of while we're gone. Initially were…read moreat a loss as to how to take care of security, mail, vehicles, plumbing, plants, yard, etc. We left on a 5 month cruise, (in addition to 3-6 week international travel trips), with great confidence. Suzanne Gallego of "At Your Service" had all the right answers! She was terrific. We felt secure in knowing she was taking care of everything that we needed done, and she did it very well. We have more travel coming up and she is definitely our "go to" company.

From the owner: At Your Service Home Watch specialize in the care and maintenance of your home while you're away…read more My property caretaking services are customized to meet your needs and focus on the security and take care of your home and property should any problems arise. Whether you're gone for a week, a month or year you can count on me being here. I provide my clients with peace-of-mind in knowing that their home and property are being looked after in their absence by professional caretakers. I can accommodate homes of all sizes. I customize my services to meet your needs and those of your home and focus on the security and upkeep of you home. You can step off a plane and into a waiting car. You arrive at your home and the house is cool, clean, there are fresh sheets on the bed, the fridge is stocked, the windows are sparkling and the patio furniture is cleaned and waiting!

I was a guest at this house (Cave Creek House) in the past 60 days, as we had a group of 18 ppl,…read moreincluding kids. I wanted to write this review as it was a supposed to be an amazing house for large group vacation and it turned out to be somewhat frustrating. The house is shown in photos and looks absolutely beautiful, however in person it was very frustrating the amount of things that were broke or not working. This house seems to be rented a lot and not enough time in between renting to fix and maintain this property. Upon arrival the two outside trash cans were overloaded. This was on Sunday. The trash guys comes on Tuesday, so it was our responsibility to get the previous rentals trash out to the curb at 5:30 am. With no outside lights, you needed to do this in the morning. Also 2 trash cans for this size of a house was ridiculous! First day we needed to replace 17 light bulbs. Most lights were still burnt out, but sick of replacing. Let me tell you that Walmart was a daily stop. The ice maker in the freezer didn't work so we had to buy bagged ice everyday. But we found it funny there was a chest freezer in the hallway, hmmmmm. While the refrigerator and freezer looked large in scale, the shelves are much smaller (depth) than your average refrigerator/freezer at home. The dryer took three cycles to dry a small single load, we are assuming the vent is so very clogged and could start a fire. Dishwasher #1 the broken parts where on the top shelf of the dishwasher and whole door was loose, we never used. Dishwasher #2 ran so hot and just ran by itself. Needless to say we did all dishes by hand. There were a very limited amount of towels and were very small in size. We actually thought about purchasing new towels for the house. There are four bases for blenders in the pantry and nothing matches to the base. We were going to make margaritas. Found a Cuisinart glass cylinder, but no Cuisinart base for it to match up to. The move theater room didn't work until the last days. When the person came to fix it, only the TV worked. The projector didn't work as it needed an new light bulb. Some recliners in the room were broken. The pool lights didn't work, no swimming at night. No outside lights on the house worked, on the front or back. You can see there are lights out there, but they didn't work. Neither did any of the lights on the walk paths outside. You just follow the light of the house to get back in at night. The fire pit gas handle was broke and smelled of gas. There was only a little ring in the large fire pit that worked. It look like the rest of the ring was rusted an broke. Lots of large cemented outdoor pots with broken plastic tubes, assuming those were the umbrellas for the seating areas. The chairs were nice and comfortable. Every toilet seat was loose, I went around to tighten them and most of the screws were stripped, so there was no tightening. Lots of squatting and hoping nobody would fall. All outdoor activities were a bust. There was only one wand for the shuffle board. The few basketballs there were flat, so we purchased a pump the balls didn't stay inflated. The horseshoes were missing. There were no bath mats outside of showers, nor shower hooks for hanging towels. So you have leave leave on the floor or bring a chair into the room. So many light switches and you have no idea what lights work from what areas. Labels would be beneficial. Oven is very very slow in heating and heats to the incorrect temperatures. The Nespresso in the kitchen doesn't work. Looks like it hasn't worked in years. Air conditioning was very spotty...Upstairs bedrooms were freezing, not enough blankets and the downstairs bedrooms were so warm, we wished we could've kept patio doors open, however there were no screens. Overall the owner basically didn't want to deal with our frustrations and never stopped over to listen or look at all the problems. I think he knows of the issues, but doesn't want to deal with them. It was a nice vacation, however the price paid was way too much for all the issues.

We got married here (Cave Creek House) 10 years ago. Such a beautiful house! We really enjoyed it!…read moreWe went back a few weeks ago with our families, lots of things broken, freezer doesn't work, ovens don't get warm, handles of of showers come off, dryer vent completely clogged, so we couldnt clean and dry our clothes...so we cleaned it out, one of the dishwashers was busted, the roof was leaking...... because go figure we had rainstorms the first night. Anyway, for around $1800 a night you could find a better house with an owner that responds a little better. Granted we made the best of it, but this is a premium price which owner didn't really care to keep up even though it's a rental property. In the owners defense he took these things in consideration and because we had a lot of garbage and cleanup was a lot thought it was a trade off.... I don't agree!