This is by far the worst place I have ever stayed! If 0 stars was allowed, that would a more…read moreaccurate rating. We stayed Sunday to Saturday at the Fairbrook property in Mesa. From the time we arrived there has been nothing but issues. When we first arrived there was a weird smell, the house was dirty. The area behind the trash was covered in food and buffalo sauce, the bathroom vents were covered in dust (I'm allergic to dust), some of the towels had stains, kitchen counters had not been cleaned, the couch looks absolutely raggedy and like it hadn't been cleaned, there is a lazy boy in the bedroom that needs to be thrown away asap, and the pictures online did not match the house. They sent house cleaning back over on Monday. We noticed shortly after they left the toilet in the hallway bathroom was filthy on the sides under the bowl. However, we decided to get in the hottub since housekeeping told me the water was changed and the hot tub was cleaned. There was SO MUCH chlorine in it we started itching and I thought I was going to pass out. I reached out about this and received a generic response with no follow up. This was on Tuesday. On Wednesday we noticed bugs coming in through the drains in the hallway bathroom. We tried to rinse them down the drain and the water wouldn't drain out of the tub. On Friday we were hanging out in the backyard about start tanning then the pool technician just barges in from the gate to the backyard. He was very nice and kept apologizing but the problem is that NO ONE TOLD US HE WAS COMING! What if I was outside alone in my swim suit?! They were preparing the pool for the next guests, while the pool didn't look half as good Then we advised them we were checking out at 11am on Saturday. They shut down the internet after 12am so we couldn't log out of our apps, watch the news for travel updates, etc. This was supposed to be a private romantic vacation for my birthday and it was terrible. The Bella Palazzo ought to be ashamed of themselves for everything we've ensured during this stay. Honorable mentions: The chairs at the kitchen table are taped together with white tape. There is a picture of the property hanging up in the master closet that also doesn't match the property. Can't use the garage because apparently the previous guests took the remote and the property manager didn't seem bothered at all when housekeeping called about it. She was more interested in getting her house cleaned. The patio furniture was stained and it's a covered patio! Also, the pool umbrella doesn't work and is visibly broken It takes a long time for the water to heat up to take a shower.

The house we rented initially was nice...Until it wasnt. The first night while getting ready, the…read moreshower backed up. They sent a maintenance person the next morning and she told us not to use it. So we were basically down to one bathroom. Then that night the other shower backed up... this time there was raw sewage coming up the other shower and 3 of us ended up having to wash our hair in the sink!!!! then the sink backed up. The smell was horrible! My sister and I ended up pretty sick from being exposed to the raw sewage. That is main the gist, but bottom line after being promised a full refund for such a terrible experience Margie is now going back on her word and telling us she never said that even though we have text messages with proof that they planned to refund us. I would not recommend booking your vacation rental through this company.

Steer clear of this rental company. I rented from them and ultimately cancanled due to their…read morecontinuous efforts to upsell services. Shady operation in my opinion.

We have rented a number of luxury Homes, condos and Villas all around the world. Other than the…read more"Cave house" in Grenada, the "On The Rocks" house in Phoenix is the coolest house we have ever seen, much less rented. The house is also immaculately maintained. The quality of the finishes and the upkeep are second to none. Holiday Rentals, the Management company is the most professional, most organized and efficient management company we have ever experienced. The house was spotlessly clean and extremely well stocked. We could have lived there for 2 months and never run out of supplies. We also had 10 people and there were enough towels for several weeks, without doing laundry. Our direct contact was Kyle and he was amazing. He spent the good part of the first afternoon showing us the property and how everything functioned. He also called several times just to check-in and make certain we didn't need anything. He was also extremely responsive. Anytime we called to ask a question he was Jonny on the spot. One time I got his voicemail and I did not leave a message, but within minutes he recognized my number and he called me back. I would absolutely seek out Holiday Rentals and I look forward to visiting the "On The Rocks" house again.

Don't get me wrong, the home in phoenix was super cute. BUT when it's 90 degrees outside and the…read morehouse is hotter than it is out there, it's not worth the money. I think maybe air bnbs in Arizona should require AC? Idk if that's just me. She treated our group like we didn't know how to operate a very simple thermostat. So much that it took her hours of telling us how to use it, that it was too late for a technician to come. It was so hot, we had to be outside. We had 10 people. 1 was pregnant, and 4 more of us were not drinking. She tried to charge $1,000 for a noise complaint that was never made. Which she says that her neighbor took "multiple videos and photos" of our "house party" of girls in the pool with bikinis on! She never sent the actual video that we can listen to. Just a screenshot. But that pretty creepy of the neighbor to take videos of girls in the pool. So maybe don't use the pool if you stay at her house in phoenix. . Besides that, going back to the house being 86 DEGREES and her not caring or being apologetic at all. It was finally fixed 6:30 pm on Saturday, but it probably took until 8pm to cool from 86 degrees to 73. Not once were we rude to her. We could've been under these circumstances. Sorry your ego is fragile and you're unable to take constructive criticism. A woman of your age, I would expect a bit more professionalism and maturity. House is cute tho! Good job decorating! PS. We don't need your money. Your house with no ac just wasn't worth it. But thanks for the feedback. A budget in or hostel would've probably had better service and AC. This isn't "retaliation" for money. Just standing up for my friends and letting everyone know you're a pathological liar when we have every screen shot and video proof of everything.

Ellie is the most unprofessional business owner I have ever come in contact with. The beginning of…read moreour stay was okay, not great, but okay. We arrived in late April to a home in Phoenix Arizona that had no working AC. The issue was brought up to Ellie at around 6pm on a Friday. It wasn't until 6:30pm on SATURDAY that we got AC. She argued back and forth for the first two hours asking us the same question "Did you try adjusting the AC?" We spent 60% of our stay (yes, 60%) with no air conditioning. After asking for some sort of partial refund or even FANS, we were not given either. After spending close to $2000 for a two night stay, we requested a partial refund which was denied immediately. Ellie then starts to send VERY unprofessional messages to our group after we left an HOENST review. She lies to Airbnb stating that we were comfortable in the home and that it "wasn't that hot" Try setting your house to 86° in the middle of the day in Arizona and tell me how comfortable you are Ellie. She then writes a review stating that we had a "large shouting party after hours". She was aware this was a bachelorette party, we were all inside by 9:45pm (Quiet hours is 10pm) and we didn't even fill the max occupancy of the home. After we requested a refund, Ellie decides to request $1000 in damages for being noisy BEFORE QUIET HOURS and lies and states it was after hours. I'm sorry but paying for a home we couldn't use for 60% of our stay Is not okay. I hope you learn some hospitality and customer service skills or this business isn't going to make it very far.

From start to finish, I received excellent customer service. My refund was paid in full.read more

Do not think about even going with them! They just…read moreovercharge, mismanage the property and should be straight get out of business. They have stolen money for me by repeating charges on my statements.

This is the second time I have rented a home from Arizona Vacation Company. Both homes are…read morebeautiful. They are well appointed with high quality bedding and fixtures. The location to Old Town was perfect. I hosted a small Christmas Eve gathering and everything I needed was in the kitchen, ample dishes, glasses, pot and pans. They even leave salt, pepper, shampoo, conditioner, etc. which is a nice perk. Although I'm familiar with the area, there also is a "guide" book in each home as well as welcome snacks. Pool and hot tub were heated even though the weather didn't cooperate this trip. The owners and their office staff are a pleasure to work with and answer any questions you have (even on a holiday week). I love this rental company and will continue renting from them on my trips to Scottsdale. Zero hesitation recommending unless you are going when I'm there!

From the owner: We rent out luxury vacation rentals throughout the Scottsdale area. Our homes are highly upgraded…read moreand suitable for romantic getaways, business travelers, family vacations, friends, and more. The homes include everything you will need for a fantastic trip. All of our homes are in prime locations close to wonderful restaurants, shopping, hiking, music, and recreation.

If your looking for a place to stay in the Phoenix or Scottsdale area, this is a must stay…read more Walking in you feel like you just walked into a five star resort, but with all the features of home. Every room had TVs and big beautiful couches. The kitchen was loaded with everything you would need, including coffee. My wife and I loved staying here. We brought our pups and spent most of the time swimming in the huge pool and enjoying the beautiful back yard. They had a putting green, corn hole and plenty of shaded lounge chairs. There really is not one thing I did not fall in love with at this house. Close to everything including great restaurants. Please, if you're going to scottsdale for business or play check the Turquoise house out. My wife and I would never stay anywhere else. Thank you guys for a wonderful place to visit and bring your pups with you.

Great place, great time, 5* service…read more I travel a lot for work and I have strong feelings when it comes to quality and service. I wish more places had this level of detail, care and quality. 5*

Was looking for something different than the same 'ol hotel for our vacation in Scottsdale. This…read morehouse is exactly what I had in mind for the four of us. My wife and two daughters fell in love with the way the house was decorated. I loved the pool and putting green! Jon was super cool to work with. I would highly recommend this house for your family or for a few couples long weekend.

From the owner: Memories are made here to last a lifetime! When you rent our…read morevacation home you can relax and focus on creating special moments with your friends and family. That is the experience we had in mind for you when we created the Turquoise House Scottsdale! Both houses truly are special places to build memories.

5 star service and worth the price. The rooms are very spacious, and the bar is first classread more

Wonderful experience here earlier this month. We returned to the Phoenician again after having…read moreenjoyed our stay in the past. The rooms are big and have everything you might need, plus the property overall is lovely--well-manicured lawns with a cactus garden and multiple pools. The staff was friendly and helpful also. Highly recommended.

Five stars all the way! I've used this car service a couple of times and each time the…read morecommunication was great, the service was extremely reliable, and the drivers were professional and friendly. The SUV's were pristine as well! I highly recommend Top Notch Transportation to anyone looking for a dependable car service and a truly customer-focused experience!

We had a great experience with Tony from Top Notch Transportation! Tony was very professional,…read morecourteous, and arrived early to take our daughter and her friends to prom. They had such a great time and really enjoyed the limo! He also kept us informed throughout the evening as they arrived at different locations which was great as a parent. I would highly recommend Tony and Top Notch Transportation!

We love to travel and want to feel that our home is taken care of while we're gone. Initially were…read moreat a loss as to how to take care of security, mail, vehicles, plumbing, plants, yard, etc. We left on a 5 month cruise, (in addition to 3-6 week international travel trips), with great confidence. Suzanne Gallego of "At Your Service" had all the right answers! She was terrific. We felt secure in knowing she was taking care of everything that we needed done, and she did it very well. We have more travel coming up and she is definitely our "go to" company.

From the owner: At Your Service Home Watch specialize in the care and maintenance of your home while you're away…read more My property caretaking services are customized to meet your needs and focus on the security and take care of your home and property should any problems arise. Whether you're gone for a week, a month or year you can count on me being here. I provide my clients with peace-of-mind in knowing that their home and property are being looked after in their absence by professional caretakers. I can accommodate homes of all sizes. I customize my services to meet your needs and those of your home and focus on the security and upkeep of you home. You can step off a plane and into a waiting car. You arrive at your home and the house is cool, clean, there are fresh sheets on the bed, the fridge is stocked, the windows are sparkling and the patio furniture is cleaned and waiting!