I submitted my order through Silencer Shop on the 29th of November 2021. My check was cashed by the ATF on 21 December 2021. For whatever reason, I ended up with a paper form 4 rather than Eform. I have been tracking wait times on the Silencer shop website by dates. Then one day dates were no longer used and they just listed the number of months. I contact "Alex" from the Silencer shop to find out why. He did not answer my question or try to get it answered. He began asking me questions and then giving me excuses why he could not answer mine. This shows customers do not matter to this company. I thought you would like to know. read more

Sent an item to my ffl with missing parts then after taking months for customer service to respond basically told me its not their problem and I need to get a hold of the manufacturer. read more

So this was my first time doing tax stamps. I had heard the horror stories and I was worried. The silencer shop was great. I made a mistake and checked a box I shouldn't have. They helped me fix it ASAP and got my paperwork moving. read more

Their product selection is awesome. I don't know if another store (online or otherwise) with the same selection of products. Their prices are very fare. After scouring the web in search of better deals, I've learned to just come here first. Finally, purchasing a ATF "stamp" item can be a complex web of decisions and processes. They do this 100's of times a day and have run all the traps for you. SS, combined with my local range/gun shop make this process significantly easier and faster. Thanks SS! read more

This is the best place to buy suppressors for your firearms. Always helpful with everything you need when it comes to purchasing NFA items! And they always have the best price as well. So if you're looking to purchase a suppressor or any other NFA item for the first time the people @ SilencerShop are always willing to help and make it super easy. read more

overall the experience has been less than desirable. the communication is not very good as to what the next step is. I really wish, now, that I had just purchased the same supressor through the FFL that's actually doing the transfer for me. they have been WAY more informative and helpful than Silencer shop has been. Long wait times on the phone and no progress reports bring anxiety to an already complicated process. the videos they have really aren't very helpful. save your time, buy local, and save yourself the headaches here. read more

Terrible service. Have had a few issues that maybe are easy to resolve, but I can't get anyone from that company to respond to me. Spend over a grand with them and now I'm moving down the road of getting a refund. Their app doesn't work for uploading pics and that's the latest issue they don't want to respond to. read more

I did my suppressor info on the kiosk and got told to wait 120 days , 2 months later I get a email from the ATF saying they never received the fingerprints from silencerShop. so now I get to restart the whole process . Even after emailing and calling them I have yet to hear what happened . read more

Communication could be better. I was sitting around waiting for the next step on a can but I just needed to go to the LGS to certify. Who ever replied to my email was on top of it but when I called when I first purchased the can sounded pretty rude. Maybe he was tired of fielding questions all day. I would say if they just communicated to the customer a little more about what actions needed to be taken then I'd give them 5stars read more

Been using Silencer Shop for two years now and I am a SUPER happy customer. My experiences have been very positive with their sales staff.

Your app is terrible. Can't log in. When I finally login go to a screen with empty registration fields and when click on them nothing happens. read more

dont ask for help when there sight wont work for you. many phone calls over 1 hr on the phine nobody answers. i keep emailing them with no response. yet they keep emailing me telling me to log in which i cant. easy my ass. read more

If I could give zero stars I would! I ordered my suppressor directly from dealer. It was mistakenly sent to Silencer Shop (since I had done all my paperwork through SS) instead of my range in Houston. A miscommunication between myself and dealer. I take responsibility. I immediately called SS to ask them if they could send it to my range in Houston asap and was told they would have to resubmit paperwork to ATF and that it would take an additional few weeks. I was told it would ship on to Houston asap. Not ideal but fine, it was my mixup. I then called weeks later to see if they had sent it to Houston yet. I spoke to one gentleman who did not know what was going on and wanted to get a manager. After sitting on hold for 20 mins for said manager, I hung up and called back. When speaking to the next person, they had no record of my last conversation, only to tell me the same exact thing as the last guy, weeks earlier...they would have to resubmit paperwork and it would be an additional 4 weeks. Now, instead of waiting 7 months for a suppressor, I would be looking at 9-10 months. I told them to forget it, I will drive to Austin rather than wait ANOTHER month. So frustrating. Never again SS! read more

Hold time is over three hours. I am sick of waiting on the phone for them to not resolve the issue. They said they would call my dealer but didn't. I will be filing a BBB complaint if my issue is not resolved after my next contact with them. Buy from somewhere else. They advertise an "expected 90 day approval" - that is actually how long it takes to get them on the phone line. read more

I am VERY disappointed with this transaction. Is this a business you are running or some half baked used car dealership. After today it sure feels like a REALLY used car dealership.... Several issues: I submitted the paperwork via your web page, but it did accepted it even though the confirmation page showed it was accepted. Next, Your page does not accept single page PDF even though your sales people believe they do. Also doesn't take .jpg (photos). They still think it does. The transaction for the Sig is causing a lot more heartburn than this is worth. Your sales person convinced me on this model simply for the fact (regardless of price of other models) that the Sig SRD762TI-QD would meet my needs and satisfy the criteria of not being back ordered, would produce a S/N prior to the July cut-off and would suppress to levels I need. When I showed up today, the guy told me something COMPLETELY different then the guy who sold me the hardware. It occurs to me that the FOUR interactions I have had with the Silencer Shop have netted FOUR different stories. One was a phone call regarding setting up my NFA trust and what I needed to do when I was ready to purchase suppressors from your company, second and third were two in store visits looking and selecting the right hardware, and today. Today, the crap hit the fan and all the misinformation (or lies how ever you want to call it) came out. The guy today did a great job blowing off what the sales person said and even went so far as to say he didn't know what he was talking about I am happy to spread my experiences as the clown today did nothing but tick me off and prompt this action. Nice job on the hiring and/or training of your staff.... Another Satisfied "customer" read more

By far this company made my purchase of two cans the easiest most seamless process!!! Everyone I spoke with "knew" their business and were true professionals at all times. Truely appreciate dealing with professionals such as this shop. For dealing with something I was unsure of the process, they were extremely helpful/ez to work with for this process. Highly recommended for a smooth transaction. Thank you!! read more

Do not use their systems. Purchased a trust through them and they left out key details in their instructions invalidating the point of the trust an now will cost me $600 in tax stamps instead of the tax exempt status I should be getting. They admitted they could have updated the instructions to include a single additional sentence that would have resolved the problem but didn't. They also admitted that this is a problem they keep seeing and failed to make changes. They are refusing to either pay the tax stamps to allow me to use the trust or to refund the price of the trust since I now have to file as an individual. They transferred me to a manager who sent me to voicemail after being on hold for 2+hours. Pissing off a Marine and screwing him over over $130 seems like a terrible business decision especially after admitting to the knowing of the issue and failure to correct. I had plans to use them for other NFA items but now I refuse to give them any business. read more

Terrible customer support, you will be on hold for hours and hours. I placed multiple orders mid December and had my cans form 3'd to my dealer in late December. Have been waiting to have my forms submitted ever since. My dealer "Point Blank Range" in Matthews NC has been having issues submitted for months now and no one from SilencerShop has been able to get them to submit my forms. As a customer I am absolutely disgusted at the fact that everyone else has been having their forms submitted and some have been APPROVED by the time it has even taken my dealer to setup ANYTHING. Will never be using these guys again. read more

Lack of communication. Form 1 service is a joke. Want a refund. Tried to call and was transferred to a voicemail twice! Would be nice if they were just honest about what happened. Their form ones were denied on a technicality from what I'm seeing online but they won't even confirm or even talk about it. Bad customer service. read more

So far so good. Good communication to get my information submitted. will update as the process progresses.

This is the only place in Texas where you can just walk in, hold in your hand and take apart products that you normally have to buy exclusively from pictures on the web. Even better, the guys who work here know their products (and boy do they have A LOT of product) and can tell you which one is better for your needs and which is best for your equipment...an absolute must if you are going to drop hard earned money and wait serious time before you get your suppressor. And, no, the delay is not due to the shop, since they have to give you a serial number immediately, which means they have to have the product on hand, but rather because it takes that long for the paperwork. Seriously, though, if you have to fill out paperwork, you want these guys to help you. They understand those complicated forms like no other people do. They can help make the process as simple for you as possible. But the best part for me, is just getting to hear some of the questions that some patrons come in with. " Is this legal?" Seriously, dude, no,that's why they have this big, glass-plated store front for EVERYONE to see. "Keep it secret, keep it safe," she says, dripping with sarcasm. read more

The best Silencer dealer in Texas. Easy to use website, friendly staff. Very knowledgeable as well! Highly recommend Jeremy and team. read more

They have been great to work with. All transactions have been fast and easy. Their ffl transfer price is the best in town. They are knowledgeable about silencers and the laws that go with them also. They have a one shot trust option already made up. As far as silencers and ffl transfers go they are the best in town. read more

I know that this new rollout of electronic filing is supposed to be time saving and the way to go, but what a farse. While watching the spinning things on the screen there is a message that says "this headache free submission is brought to you by SilencerShop" or something similar, what a farse finally after a week or trying one of my silencers went through, but apparently the 2nd one has an issue with the tax stamp purchase, of which it states that it was cashed on that silencer a couple days previous in one of my attempts to process. And trying to get help,.... forget it. We were on hold for over 3 hours one day, have left call back numbers with no return call, live chat - not a chance, and they wont even get back to my dealer. What's the deal? I would appreciate a call back to either me or the dealer. I can only hope that this gets better, but time will tell. Not that this will help, but call me. read more

Don't normal leave bad reviews but just want others to know what they are getting into... the main reason why i went with silencer shop for my silencer is the ease of the paper work process and purchase with their kiosks. Unfortunately turned into a nightmare after that... after a long wait with the ATF i finally got my silencer (obliviously that have nothing to do with silencer shop), but i when i got home i realize that the adapter on silencer was boxed wrong... you probably could understand how sad i was because my silencer was sitting at the store for 11 months but no one cared to double check if the right thing was in the box while/before the ATF paper work was being done.. so i contacted silencer shop right away, they told me to shipped my adapter back and as soon as they get mine they will ship the right one back to me. This is where the problems started... i shipped it back the very next day after about THREE weeks i haven't hear anything back, i emailed them about it and was told my adapter was back ordered... mind you they got my adapter couple days after i shipped but no one contacts me about the back order for THREE weeks i am sure i would have never known that if i did follow up. So TWO months go by with no update more email was send they the always tell me couple more weeks, i gave them another SIX weeks still the same answer. So after three months of waiting i took the matter into my hand and contacted the manufacture myself. They told me it will be at least another 2-3 months before they will be going into production, so at this point i went online to look for the part myself after 10 mins of searching i was able to find it online, the part was $99 so i contacted Laurie which is the shipping manager at silencer shop who had been working on my case to see if they are willing to reimburse me if i ordered the part myself, since it doesn't seem like they have the ability to solve it. They agreed and i went ahead and ordered the part. Once i got the adapter i send them the invoice for the reimburse about a week later i got a check in the mail and i was for $75.. WTH... mind you they knew the price before i ordered and they AGREED to the reimbursement. Laurie's explanation was the part would have cost them $75 at wholesale lol... i guess after giving them 3 months+ to solve the problem with their wholesale connection that didn't get anywhere was not good enough.. I sure hope Laurie the shipping manager are in charge of making decision like that to piss off customers. That being said i DEFINITELY WOULD NOT BUY FROM Silencer Shop AGAIN, i advise other to be careful as well if they decide to deal with Silencer Shop. read more

The sales guy was super helpful and friendly but when a problem came up later in the process, the people that answer the phone for them are rude, unwilling to help, and flat out act like you're nothing but a bother for calling them. Definitely not using them in the future. read more

Purchased 2 suppressors totaling over $1800 and 9 days later silencer shop runs a promotion that would have given me 2 $100 gift cards for the purchase. I called about this and they said nothing could be done. Ive purchased other suppressors from them in the past and need to purchase accessories for the new incoming suppressors and those gift cards would have came in handy but I guess Ill purchase from others from now on. read more

STAY CLEAR!!!!!! They have grown too big for their own good. Stay away!!! I bought a suppressor from them and it took over a month for them to submit the paperwork to the ATF!!!! Worse part, they are only about a mile away from me! They tout a faster more efficient process, however, now instead of waiting the excruitiating 7 month ATF backlog I have to wait 8. I came in in person and went through their "high tech" paperwork technology. If I hadn't checked in on my paperwork (at least 3 times throughout that month) to make sure they were working on it I'm sure it would have gone a lot longer ... it's funny, every time I would check in they would come up with something else I needed to provide. stay clear everybody!!!!! read more

I needed to buy silencers and I wasn't that knowledgeable at the time so it trusted their advice and ended up buying top of the line. They where fast efficient with no games. I trust their advice and their company for any future needs, I wish other companies would learn from them. read more

I make that 4 hour drive from my town to Austin, Tx to see these guys anytime I have a need or the time to check out all the new silencers. You won't find a better shop if you are looking to suppress a pistol or rifle, or a better bunch of guys if you are new to the silencer game. The guys there will give you the low-down, to help you avoid some common pitfalls. Mike is a good guy, but anyone of the guys Ive talk with at Silencer shop will jump right in to help you: Oh, and they are one of the few places that will let you touch and see the can before you buy it. They have video reviews of the products they carry, so you can make an informed choice. The whole NFA process can be confusing, but they do a great job of simplifying everything so it's easy peasy! I can't say enough good things about them. Why are you still reading this? Go ahead and give them a call! read more

I purchased a suppressor in September of 2016, Silencer Shop did not even send my paper work to the ATF until 3 months later. They said that my paperwork was flagged for internal review, (for 3 months) sure. It is now September of 2017 and still not word. I must have sent a dozen emails over the 3 months to get them to get my order going. Once they get your money there is no long a need for a since of urgency. You should not have to pay these companies till you get your merchandise, I am fine with paying the tax stamp and all but when you also pay for a $1,200.00 suppressor and tax stamp and all then they sit on their rear for 3 months, it's ridiculous. I will be looking for a new deal for my next purchase. read more

The vendor took my money and didn't turn in my paperwork for 13 months. When I called to check times was blown off told it would take 10-12 months until I asked for the info to call the ATF and track it myself. When called on it the silencer shop blamed the vender and the vender blamed the slinger shop. And know one has apologized or offered anything to make it right. No one cares how this may have affected my business. I have had issues every time I have purchased from the silencer shop. read more

Called a 2 times in 30 days to check on the status of a backordered item and got a horrible attitude both times and no one there seems to gave a clue whats going on... Just wanted an approximate ETA and they don't know if it would be a week or a year!! read more

Their customer service is awful. You will wait 2-3 days on hold to talk to someone or wait a week for emails. I ordered two silencers, asked them to cancel one of them and they canceled the wrong one and now the one i wanted is on back order and i am waiting those 2-3 days to talk to someone to fix this. Miserable experience. read more

Great experience. Searching and purchasing were easy. You do pay a premium price for certain items using this site, but the premium is worth it because of the ease of purchasing NFA items. Only thing I wish was better is the inventory visibility. Some items will not show as even being on the site at times, but they have been prior and will be again a few weeks later. I wish they would just say out of stock. Overall, love shopping at Silencer Shop. read more

Very quick to ship and send any documentation needed for signature or review. The customer service has always been friendly and very helpful. They made a first time suppressor buyer feel confident in what they were getting into and always kept me informed on where I was throughout the suppresor buying experience. I will definitely be going back to them to get my next suppressor or accessories! read more

Attitude is sh&t spent over 2k for 2 suppressors and paperwork. 1 showed up the other has not and they give me an attitude when I called to ask questions why I wasn't told. Stay clear and use someone else you'll be sorry. read more

They sent an email saying the item is in stock, I called immediately and was told they have it in stock so I ask to order it but instead they switch me to someone else who now tells me they no longer have the item. What a complete joke this company is with utterly useless employees and customer service and this is after being on the wait list for 8 months. Lousy customer service read more

These guys are an example of above and beyond professionalism and friendliness in the Industry of Firearms! Did not have one bad experience with them, every time I needed advice, they're eager to help. Thank you all of you at Silencer Shop and especially Jeremy, you're a good dude, man! read more

Easy. Select, buy, wait a year, and eventually the government lets you touch it. One stop shopping. Did not have to do anything anywhere else. Don't have to worry every month if I forgot to do something. I did Single Shot Trust form 4 paper for can. read more