Poor experience with admin team. Was double charged for a cancelled retainer order rather than refunded and have not heard back. Hard to get in contact with via phone or email and are not proactive in customer service - do not proactively call and takes many days to respond. read more

My daughter got braces here and we had a very good experience. We liked Dr. Wu who has a good no-nonsense approach. Also a plus that they take Delta Dental. And from my daughter: The quality was awesome . The office experience was so good. I got braces and they did an awesome job. I love this place and expect everybody reading this goes here. read more

Super easy and quick experience. Take great care of there clients as i just got my braces taken off and it was stress free. Also the receptionist, Gabriella, is amazing and friendly. read more

Excellent care. My son's teeth look absolutely perfect after his ortho treatment. Staff are friendly and they are punctual with appointments getting you in and out. Location has easy parking. I have one, and only one, negative comment. Retainers. They are no longer the type I had when I was a child. They are paper thin and I am certain 3 D printed. Light as a feather like invisilign. They are $600 to replace. This is outrageous. I understand the initial cost to make them may justify more. But once everything is done for the first set, printing a second copy should not cost $600. Due to the cost we discourage our child from taking it to any overnight trips, vacations, sleepovers, etc. This is counterproductive since he should use them nightly. read more

Pros: - Professional and polite staff. My teeth were very crowded but I got everything straightened and fixed without extraction. I'm very satisfied with the results. - Multi lingual service. - spa-like office Cons: Each appointment is usually 2 month apart. If something didn't go well in one appointment, the treatment is going to be extended for at least 2 month. It took me 12 more months to get everything fixed, but it's probably because my case is harder than others. read more

I am very disappointment with the uncaring service and misleading advertising. I paid $99 for a one hour in-person consultation session with Dr.WU, while I only got less than 10 minutes to speak with Dr.Wu. During the session, Dr.Wu didn't even exam my teeth. The session ended in a rush, with Dr. literally had one foot in and one foot out. Dr.Wu's presented one plan of extracting my teeth. Although it'll be a surgery for me, he didn't have time to explain risks and discuss any alternative plans with me. I offered to set up a short followup session. However, Dr.Wu's assistant kept pushing me back for several times and informed me the "earliest" slot available will be two months later! Additionally, I did not receive any promised follow up call from his assistant. Even the x-ray files they gave for my copy were in low resolution and pixelated, which were totally unusable. The service I received here is beyond unprofessional. And they quoted me $10k for my treatment. read more

I have been going to Wu Ortho since my younger daughter needed braces. When it was my son's turn, we naturally went back to the place where we knew we would get quality work and excellent customer service. Now, if I had a third or fourth or fifth kid, I would definitely return to Dr Wu repeatedly until all my money was spent on orthodontics and I could afford to have no more kids. read more

I do not like the way Dr. Wu responded my "internet research". As a patient who will pay large amount money and endure long term pain if doing the treatment, I must be careful to choose a good doctor and it is totally legit to do online research and know my case better. And I do not want to be ripped off by some doctors who only want money. But Dr. Wu did not show understanding of it, he did not try explain things to me, like what is cons and what is pros and how to prevent pros, and rushed to end the virtual consultation. Also, I have sent many photos including my x-ray, but dr. Wu did not do Cephalometric analysis or did not intend to do (I'm done with asking me to come over the office). I know orthodontists earn a lot from patients, but this does not mean they can be arrogant or rude. I don't think he is a good doctor, at least, did not show his empathy and responsibility. read more

I stopped by Wu Orthodontics when I started at Stanford because I had been so self-conscious about my smile to the point where I wouldn't smile for pictures. It's very convenient, right at the end of campus, and Dr. Wu even gives a student discount as his way of giving back to the Palo Alto community. Until a year previous, I hadn't been to the dentist in over 20 years, and the girls in the office and Dr. Wu put me entirely at ease. Every step of the process was explained to me - what they were doing, why they were doing it, etc. I also had a weird schedule with vacation time and such since I'm a student, and they worked with me and my treatment over these periods. Even with all of the extended time in between adjustments due to vacation time, I still managed to get done within the projected time frame. I'm now wearing retainers, and Dr. Wu gives sets of Invisalign-type retainers. I can wear them to out and to work and nobody knows that I have anything on. I really enjoyed my experience at this office, and I'm glad that they take some extra measures to ensure that I won't need to get braces again. :) read more

Silicon Valley Orthodontics - My teeth (before and after). Crowding, overbite, and turned canine fixed. Final treatment time - 15 mos. - Orthodontists Near Me - Palo Alto, California

I have just concluded my aligner treatment using Clearsmyles and I am extremely satisfied with the results. Dr Wu and the whole team are on top of everything to ensure you have a positive experience, from the moment you enter their offices until you are done. The whole process has taken over a year and I appreciated the fact the Dr Wu and the team cared about the patient experience as much as the end results. All my interactions with Dr Wu's team have been very positive and they have been extremely friendly and welcoming. The office is always busy but I never had to wait for my appointments. Scheduling and rescheduling was also very easy. I would recommend checking Dr Wu if you are considering an orthodontist. read more

I love this place!! They are always so friendly and remember everything I say each time! They make me feel welcomed and appreciated and I see progress with my teeth each time :) read more

Highly recommend this place!!! Everyone in the clinic are so nice. They remember your name since the first visit. Both my son and myself did our adjustment here. Very happy with the result. I've been looking for a orthodontist to fix the underbite of my autistic boy for so long time. He's very sensitive and didn't like to go any dentist appointment. But he likes this place and got his teeth fixed here. You will not regret to come here if you have similar Situation as us. read more

The office staff made me feel very welcome and answered all my questions. Last week I had a Cupid helping me !

The Yelp rating describes my experience so far at Wu orthodontics, as good as it gets! I waited longer than most to get braces but glad that I was introduced to Dr. Wu from my regular dentist. Lets start at the office experience. Although I'm not familiar with high tech ortho equipment, this place has some top notch "wuuu" equipment. I received a consult from several other places and had to go here and there to get xray's, etc. In this office, it's all done here and the impressive presentation of your treatment plan puts you at ease. I've never laughed so much with a medical staff. Jenny and Amy are two of the best hires, offices around the area lack this personal touch. They are knowledgeable, attentive, patient and most importantly, personable. The staff is great and it comes directly from Dr. Wu. We are very pleased with his handling of our treatment. The earning of Wu dollars (you earn dollars if you follow his simple instructions) is a fun touch. Although I'm sure it's more geared to the younger patience, we can't wait to add them to our collection and cash them in for an iPod soon. The treatment? The visible results from the Damon approach/braces has been fast! I thought it would take months to see any progress. We are so glad we went this route. read more

A little overdue followup review, but I just had to make one. Perfect bite: SUCCESS!! My invisalign treatment was completed in November, just in time to show off my pearly straight whites to my friends and family over the holidays. Dr. Wu said my treatment would take about 8 months (from the start of my first tray to the last), I was skeptical, but it did indeed, that's how efficient Dr. Wu is. You know the saying, "you get what you pay for". Sometimes you need to pay a little more for quality and good service. read more

I'm from San Jose facilitating a camp at Stanford University so I couldn't go to my orthro when my braces broke. Desperate for help, I called Dr. Wu and the receptionist said they couldn't fix the entire thing for me but they would be courteous to help make it more comfortable. I came in a few hours later and Wu came towards me, shook my hand, and greeted me into his workplace. He guided me to my seat, had a great conversation with him and he told me the problems I had with my braces. On the top right side, my ring part was broken so he agreed to take off my top part of my braces, cut that ring, and put the wires or whatever back on my top part of my braces so that I wouldn't have to feel it every time I ate. After 5 minutes of work, he let me off the hook and wouldn't take any of my money for tips. He did it out of the kindness of his heart and did it all with a smile... I'm not saying everyone should go here for free work... but I just want to say a public thank you to his kindness and generosity. Everyone was professional, kind, and prompt. Thank you Dr. Wu! You're the best :) read more

Wu orthodontics has great service! I got my Invisalign retainers here (to upgrade my old, broken retainers from another orthodontist I saw in high school), and was worried about cost. It's about $350 for Invisalign, but they do give you 3 extra copies so you're set for life!!! I think it's worth it. Special shout out to Vicky, who has an awesome attitude, was super efficient, and guided me from start to finish (from when I first walked through the door to when I happily walked out with new Invisalign). Thanks Wu orthodontics! read more

Wu Orthodonics and Dr Eric Wu was a random choice for me, and I have had excellent support, service and treatment. I have shared with many of my friends, and as a person who was terrified at correcting my adult overbite, I am sincerely happy to have made this excellent choice. The team and Dr Wu have been absolutely five stars! Thank you Dr Wu. read more

Amazing service! Super understanding and they explain everything in detail. They took care of my sister with amazing care and made sure she was good throughout the process read more

After a lot of orthodontic consultations in San Francisco and the Bay, I chose Dr. Wu for my treatment. He was the best option because he was willing to listen and offer me a treatment plan which seemed the most reasonable (one doctor wanted to cut my lower jaw off and then use screws to reattach it). Dr. Wu predicted that it would take about a year and a half to fix my overbite and he was right on the money. The treatment was fast and relatively painless (when changing wires the pain lasted max a day or two). Dr. Wu and the staff were good about explaining every step of the treatment and letting me to know what changes to expect. The last few months before my braces came off, I had to move across country and find another orthodontist to put the finishing touches. Overall though, the final result was great and I am very very happy I chose to have braces. A shout to the whole Wu office! read more

Always a great experience and super patient friendly! dependable, trustworthy, and honest.

My teenager was referred to Dr Wu by his dentist because he had an obvious overbite. First, when you meet Dr Wu in his office, you realize that his credentials are very impressive and, at the same time, he is warm and direct. Dr Wu saw my son every six months (maybe over a year period) before starting the treatment (braces). Initially Dr. Wu felt it was too soon and he wanted to wait for just the right time. This attitude gave me a lot of confidence in Dr Wu, in his integrity and professionalism : he doesn't rush treatment until it is really the right time even if he might "lose" you! This first impression was confirmed throughout the whole treatment: Dr Wu is very competent and knowledgeable, the staff very kind, they are always on time, they are helpful if you have questions or problems between the appointments ...and they were very few, compared to what I was used to with my previous experiences when my older sons had their braces. For the first time it was a pleasure to come to the orthodontist! Now the treatment is over (and it took eighteen months as it was planned, not more) and I am convinced that the result is the best that we could expect. My son will always be grateful for being taken care of so well! I highly recommend. read more

The Verdict: Spa like orthodontics office. Dr. Wu and his staff are really professional and all about customer service. I went here for an invisalign consultation and was impressed by the thorough evaluation and friendly staff. There are two main floors for patients - the reception area on the 1st and the exam rooms on the 2nd floor. When I arrived, I was greeted by friendly receptionists and offered a hot beverage of my choice. This is a top-notch place with a modern office that made me feel like I was getting a spa treatment! Would I Recommend It? Yes, you're in good hands here. read more

Very nice and clean office. Professional staff. Dr. wu is very nice. My daughters first phase teeth are really nice. read more

If you want a job done right, Wu Orthodontics is where you want to go. I started with them around two years ago and I can confidently say that I made the right choice. Though the treatment is long and scheduling can be tough, it is a small price to pay for a top tier treatment. I highly recommend. read more

I went here 3 times. Twice in one day, was told to come in , then told to come back later, I came back later got a pano and couldn't see the Dr. Wu that day. I took time of work! Umm hello receptionist! When I saw Dr. Wu he tried to sell me more than what I needed didn't give me the time of day and cost $1,000 more than any other place I went to in Palo Alto. I'm glad I didn't get my braces here read more

I moved to Bay Area about an year ago and was looking for a good orthodontist. After founding Wu Orthodontics information online and reading all the great reviews I decided to make an appointment. The team is amazing, very friendly and helpful. Also, Dr. Wu seemed a professional that I could trust!! I just started my treatment and they are always very punctual and the braces look nice though...his signature which is providing a great smile for the patients, also make you look like you are not using bracelets!! I highly recommend Wu Orthodontics. read more

Wu orthodontics is the place to get braces!!!! My daughter just had her braces off from Dr. Wu's treatment. She has the most confident and brilliant smile that I have ever seen from a girl. Dr. Wu is indeed the best orthodontist that we have had and his office has the best customer service! It is worth every penny that I have spent on my daughter. Again from my personal experience with Dr. Wu for the last 20 months, I highly recommended Dr. Wu for braces. read more

Dr. Wu and his highly trained, professional assistants made the process of getting braces simple, straightforward, and...pleasant! Stepping into the clean, cheerful office and being met and attended to by caring professionals made each of my visits there a comfortable, pleasant experience. The office has state-of-the art equipment and assistants who are well-trained on them which streamlined the whole process---my appointments were thorough but efficient. Dr. Wu checked my progress at regular intervals, answered all of my questions, and was committed to making the outcome of the process satisfactory (maybe perfect is a better word?) for me. Best of all, the outcome (better-positioned teeth and bite) was better and much easier than I had anticipated! read more

We recently had our first visit to Wu Orthodontics - what a pleasant experience! The staff were very polite and conscientious - the facilities were beautifully clean and well maintained - and Dr. Wu was very professional, knowledgeable, and himself seemed very customer service oriented. Best of all - we had detailed x-rays and photographs taken for two of our children, and based on the results we were told that right now they need no intervention - come back in a year and let's see how things look then. That was very welcome news - and there was no charge for the service - what!? Yes, Dr. Wu said that since we weren't doing any intervention and because he hadn't needed to do much, there would be no charge. The x-rays and pictures took about an hour, so that hour of effort was all just as a courtesy - yahoo, amazing! We look forward to our next visit. read more

I just finished my Invisalign treatment with Dr. Wu and had a fantastic experience from start to finish. The whole team was super nice, all of my appointments were pleasant experiences, and the financial director answered all of my questions in a timely fashion. I wasn't thrilled about having to go back to an orthodontist again as an adult, but Dr. Wu made it a seamless process and I would recommend him to adults and kids alike. read more

Two years later and here I am, straight teeth! OMG! I still don't believe it, but Dr. Wu and his team did it. Dr. Wu said I was probably one of his challenging cases, but I pulled through. Great Dr., great staff, good location right off El Camino, modern office, what else can I say - I'm glad I went with Dr. Wu. Working in the health care field, I'm not very easy to please, being busy with my schedule and very meticulous about everything, but Dr. Wu's office was a great find. Thanks to the ladies in the office that worked on my case and to Dr. Wu for making this a great experience. read more

This review is long overdue. My initial verdict was 2 years of braces but it only took me only 18 months and I couldn't be happier! Staff are top notch, even new hires! Very nice facility and friendly environment. My kids sure will be Dr. Wu's future patients. read more

I love going to Dr. Wu's clinic. The place is very modern and neat. The staff is super friendly and very accomodating. Dr. Wu himself is very friendly and easy going! I have a wonderful experience each time I go there to tighten my braces!! read more

I loved Dr. Wu and his staff. I went to a different orthodontist for a consultation that told me it would take 5 YEARS to fix them and Dr. Wu did it in a little over a year and a half. These guys are the best, even if they do forget to give the Wu bucks! (Just kidding guys!) read more

First went to Dr. Wu for a free consultation and a few months later I had braces, and let me tell you I couldn't be happier with my teeth. The confidence you gain when people notice your smile is a great feeling. I'm over 40 years old and am glad for choosing Dr. Wu for my orthodontic treatment. He made it easy and virtually hassle free; all I had to do was show up and be greeted by a fun and professional staff. I've recommended him to a few of my coworkers and will continue to use his services for all my orthodontic needs. Great job guys! Thanks! read more

Excellent! I came in with an overbite and crowding in my front teeth, and the next day got an appointment to get braces. The staff is very friendly and I can always get appointments as soon as possible. Plus, I got a student discount! read more

I continued my orthodontic treatment with Dr. Wu after transferring to Stanford for more than one year. I saw a number of orthodontists before and the experience at Dr. Wu was the best by far! My teeth are straight now and Dr. Wu always explained every step of the treatment in detail, which I consider to be important. Usually, visits at the orthodontist are nothing pleasant, but the staff at Wu orthodontic is very friendly and has great sense of humor, which made my appointments a lot of fun and actually something to look forward to! I would recommend this office without any reservation! read more

Wu orthodontics is terrific. I'm very particular about my teeth and my dentists / orthodontists, and Dr. Wu definitely made the cut. I'm very happy with the results. Also, Vicky provided outstanding treatment, support, and was extremely friendly. read more

Very friendly orthodontist and staff, and I never had to wait long for appointments. I love the end result: my WUnderful smile!