I hate to rate so low - because the woman who provided the "message" was genuine and really nice but she is not trained in the slightest. (Not to mentioned we asked for a couples massage but were told to go in separate rooms which I just gave into bc they had set the rooms up for us ) For the following examples. She put so much lotion on my feet that my feet kept slipping out of her hands and she would have to hold on by almost pinching me - she also used so much it got all over my pants and I can not get the stain out. I will send pictures. (For this I would like a full reimbursement for the message to cover some of what the pants cost) When she had me on my stomach she pulled down my pants and my undergarments and it was really uncomfortable for me. I asked her before hand if she wanted all clothes removed - she just motioned to my shirt. Then proceeded to pull my pants down when I was in the table face down. Not okay. She also was very sloppy in her technique - again so much lotion. Then she would touch my spine frequently which is not okay in any sense. Multiple times - hence the not trained. She also at one point crawled up on me put her knees on my back thighs and arched my back up towards her by pulling my arms back! How is this relaxing? It was painful and not what anyone would have expected. These are some of the reasons I gave the score I did. read more

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One of the worst massage experiences I've ever had! Parking was rough; it took me almost 20 minutes to find a spot in the shopping center. Upon entry, staff wasn't friendly or engaging. When I was taken into my room, I noticed out of the corner of my eye that the walls were 3/4 height and did not reach the ceiling. I didn't think much of it at the time... ... and then the man receiving a massage in the adjacent room wouldn't stop loudly moaning. That's not incredibly relaxing... but, luckily about 20 min into my massage his service ended and the environment became quiet. ... and then a man entered the adjacent room speaking on his cell phone... and his cell phone rang every 5-10 minutes, and oh yes did he answer it-- on speaker! I learned far more than I needed about his future flight schedule.... For the next hour. With 3/4 walls, I would hope that staff would be more assertive to enforce a quiet environment. I rarely have a moment to spare to pamper myself with something like a massage, so it was very disappointing to leave more tense than how I arrived. The massage itself wasn't bad, but between the miserable parking and the unpredictable environment, I could never return. read more

The receptionist made my appointment same day, she was very sweet! My massage therapist was amazing as well! Everyone was kind and the massage helped a lot. Looking forward to returning! read more

Excellent massage therapists! I would go back! I loved Mia. Very easy to make appointments and comfortable tables and sheets.

We always get excellent massages at Silk Road, and there's usually availability when we want it. Ivy, the scheduler, is very pleasant to work with. We always purchase their 5-massage pack so we save money and get great massages! read more

jimmy is legit. Very strong. Very professional. Love this place. Highly recommend. So glad I found them. Easy to book and reasonable prices. read more

This place was so clean and bright. Very pleased! Prices and services are great too. I will absolutely be back! However, I will bring my headphones next time as the walls are very thin and had a gentleman snoring loudly next to me. read more

Elle was amazing! She was so kind and the pressure was perfect for my needs. I let her know that I was allergic to lavender and she was very receptive. She speaks very little English so I was happy to type in my concern on her google translate app! Which worked so well. I filled out the form at the beginning telling her I wanted focus on head, neck, back, and shoulders and she did exactly that and still did other places for a little bit too! The place was so so clean and the table was comfortable. Be mindful and remember the noise travels fast even to the back room so keep talking even at front at a whisper. If we all do this when we come the massages will continue to be peaceful! Thank you Elle for making my week so much better. I will be coming back read more

Easy to book, affordable price, convenient location with parking onsite, great staff and consistent quality of massage, comfortable table with table warmer. read more

Love Silk Road. I've been a customer since they opened, through the pandemic to today. Have done membership as well as stand alone appointments. Always get a great massage- I usually find one specific person whose style I prefer over the others. As of Jan 2026, that masseuse is Amanda Liu. She's awesome! Her default pressure is firm so if you prefer less firm, just let her know & she'll do it. Amanda is great. Thanks Silk Road!! read more

I've been several times and had a great experience each time. Very reasonable pricing and you can book online which I love

Absolutely ridiculous. I WANT A REFUND!!! DO NOT GO HERE!!!!! 1. Ella didn't understand a single word in English so when I asked her to avoid a certain area of my body, she pulled out Google Translate and had me speak into it. Very unprofessional. How can you be working a job that requires touching people when they're almost completely naked and you can't understand when someone is telling you not to touch a specified body part?? 2. She pulled my underwear down COMPLETELY without asking for my permission. I understand pulling it down halfway when you're massaging the back, but I never gave permission for her to expose my ENTIRE bottom... 3. I don't know if she was hired as a favor by the staff, but I genuinely don't think she knew what she was doing, or that she ever got proper training: A) I'm not sure if she was trying to dislocate my limbs but this is what she did: I was laying on my stomach, she climbed onto the bed between my legs, PULLED BOTH MY ARMS BACKWARDS AND STARTED THRUSTING AND PULLING. I had to say "NO THANK YOU" because WTF WAS THAT??? There were multiple moments she started literally f--ng aimlessly pulling at my limbs. And I didn't even bother saying something anymore because she doesn't know a full 5 words in English, let alone "Hey, can you stop trying to rip my arms off of my body, that hurts" B) I TOLD HER ABOUT 20 TIMES TO GO LIGHTER AND SLOWER but I eventually just gave up and was waiting for the whole thing to be over as soon as we started. She was pushing and rubbing so hard and fast it felt like I was getting a rug burn for 70 minutes C) I'm not sure what this was, but she literally started throwing and shaking my head in her hands... I was in so much disbelief I was just waiting for it to be over. In what world is that a massage??? Good lord. D) I WENT TO GET A RELAXING MASSAGE AND NOW MY BACK AND NECK F---NG HURT. WHY WAS SHE PUTTING HER ENTIRE BODY WEIGHT ONTO MY F---NG NECK AND SPINE?? WHY WAS SHE ELBOWING MY BONES??? And her elbow kept slipping into my buttcrack. Now I'm in so much pain that wasn't there before and all I wanted was a nice afternoon. And she had the audacity to want a tip from me. read more

Ella is the best! Great technique, clean and calm environment and always so welcoming.

This place was great! Easy to make an appointment, just called ahead to check availability before going. Showed up and was quickly checked in. Sophie was great and they accept spafinder cards. I'll be back soon! read more

Excellent massage with Mia. Nice space clean and quiet. I am planning to get a membership and would highly recommend this place.

Love the quality and price. It feels so great and I love the reflexology combo massage.

Jimmy gave me a great message and I left feeling relaxed. I liked the music playing and my room was neat and clean.

I was so impressed with how smoothly the appointment setting was, it was an attractive space and the massage therapist, Ivy, was really to notch. I've had many massages in my life, trained in massage and now practice as a doctor of chiropractic. I can confidently say Ivy is superior and skilled massage therapist, you won't be disappointed read more

My masseuse did a great job!!! He was a kind soul with lots of strength. I feel pain relief the next day! Also they did a great job getting me scheduled at my convenience and same day!!! read more

Great value, great massage. Easy to book same day appt. Will definitely go back. Friendly staff.

My massage tonight was pretty amazing. I felt so relaxed after, especially since my masseuse got all the kinks out and even gave me a scalp massage. I've been having trouble with sleep lately as my body aches from the strength training along with stress from work... this was perfect. I will be back! read more

Friendly and accommodating customer service, even with my last-minute booking. The massage was absolutely wonderful--so relaxing and exactly what I needed. I'm already looking forward to my next visit to Ella read more

Silk Road Massage is clean , comfortable and affordable! Amanda is the best at foot reflexology. I love how you sit in a comfortable lounge chair. It is the best place I have found in the East Bay. read more

good pressure. symmetric approach. professional. consistent each visit. definitely recommend!

Fantastic 90min massage. Long intense strokes...body felt extremely relaxed for next 24hrs. I didn't want to leave . I will def return for more! read more

Amanda is amazing! I feel so much better after my foot reflexology massage. I also enjoy being in a recliner! I appreciate how I'm always taken on time. read more

Yoyo was amazing. She did just the right pressure and when you tell them what you want worked on, they pay special attention- like mine was neck and shoulders and lower back. The place is very quiet, and seems very clean. It was a very nice experience. Please make sure to tip in cash! They deserve it. read more

The spa is very clean and quiet. It was easy to get an appointment and they seemed to have plenty of rooms to accommodate customers. My masseuse, Amanda, did an amazing sport message. read more

It's the best hour ever. So Relaxing and calming. My neck and feet felt so much better after read more

My husband and I really enjoyed our reflexology foot massages! After a very long hike the day before, this therapeutic experience was just what we needed. Everything about Silk Road was perfect. We will return soon! read more

The hot stone massage I received was near perfection! It was a very relaxing experience and the staff matched my needs to a T. This was very affordable (less than $100) for a 1 hour treatment. The only reason I gave 4 stars instead of 5 was because of noise. The walls were thin and you could hear the footsteps and conversations of anyone who walked by. read more

Great massage, relaxing, easy to book appointment and decent price would return again

My husband and I were enjoying a date day after brunch when we stumbled upon Silk Road Massage. We quickly looked at each other and thought, 'A massage sounds perfect!' We called, and they told us to come right over. The staff was super friendly, and the place was impeccably clean and well-sanitized, which made me feel great about choosing this spot. I didn't catch her name, but my masseuse was incredible! We both got the combo foot and body massage, and she hit all the right spots. For the first time ever, I actually fell asleep during a massage--just for a moment, but I was in total zen mode. All my tension melted away. We both left feeling like a million bucks and will definitely be returning soon! read more

We walked in with no appointment and got a friends same room double massage. One of the best massages I've ever had! Very professional and felt so comfortable. Me and my friend were completely relaxed when massage was finished. I would highly recommend to anyone and I would definitely go back. read more

I came to this place because of the yelp reviews. This was my first massage - I picked Swedish because I read it was supposed to be a nice relaxing massage. I know I should have spoken up but since it was my first massage ever I assumed my masseuse Anne knew what she was doing. When I saw I was close to screaming - I believe my tolerance for pressure is high but wow was she using a lot of force. Some parts of the massage were relaxing and at a comforting touch but others she was literally on the table literally using all of her body weight against me. Correct me if I'm wrong and maybe this is how a Swedish is done but when I google it does say I'm not supposed to be sore after - my back is in ungodly pain right now - super sore! Didn't realize it at the time and when I left. But the more I think about it the more I'm realize this felt like a deep tissue massage than a Swedish. Other than she made me feel very comfortable, space was very clean, everyone was polite - no other complaints. Just not what I was expecting - I wanted to relax - I ended up being more stressed the entire time because of all the hurt I kept anticipating read more

It was a great massage. I appreciate the reasonable price and the fact that it was actually 90 minutes instead of 80 which is what normally spas are charging for these days. Very clean place, friendly too. read more

join the massage a month club ... awesome deal and masseuses are great. very sharp elbows if you like deep tissue

Excellent service. Ella is such a professional and efficient. Targeted all my pain areas and alleviated almost most of my shoulder aches. Will definitely return. read more

Message was good but the place is very loud, hard to relax when you can hear conversations for all the rooms and it sounds like your door keeps getting slammed. Also smells really strong like the restaurant next to it. I prefer a quiet smell free message. read more

The place is clean and organized. Reception is a polite and soft spoken lady. It could get cold especially after the masseuse applied warm towel around you and the massage table is not heated. The Spa Finder GC from Costco is a perk. I had 90-min combo with Kelly. She did OK on reflexology (maybe I need to emphasize much stronger pressure) but very good on body. I would still go back to her. read more