The doctor looked nice and spoke politely during my first visit. I went to see the doctor for my lower back pain. He told me his office would submit a MRI request to my insurance company right after. However I didn't receive any further update in weeks and I call the office tens of times and left voice mail. No one picked up the call during Monday and Friday and no one responded to my voice mail. When I finally found someone picked up my call after around 6 weeks, I was told that my MRI application hasn't even been completed and submitted to the insurance company. No reason, no action and no solution was provided to me. It's very unprofessional and i decided to report this office to the regulatory office. Above is the review I wrote right after I finally got someone in the office. at 11am today. Below are what happened later today. Dr. Siller called me himself and apologized to me. I felt better at the beginning and then what happened next shocked me further he told me that he can't have a review like that. He ask me to do him a favor to delete my review. He also said I can't say he isn't professional. He then repeatedly asked me that every time when I called the office earlier, if I left voice messages. I told him that I did left voice message but only once because I think there should be someone called me back as long as they hear my voice message. However Dr. Siller kept questioning me if I left voice message every time, so I asked him if the office will only respond to patient if they leave many many voice message. Meanwhile, I told Dr. Siller that my understanding of professionalism is simple- a doctor does what he is supposed to do. If the office doesn't submit MRI request after the visit for weeks with no reason, if there is nobody picking up called during office hours everyday, If a doctor respond to patients' voice message in days, can we call that doctor professional? I told Dr. Siller that as a patient, my only request is that the office submit my application to the insurance company. So I asked Dr. Siller l if he has submitted my application. Dr. Siller answered me that he hadn't submitted yet, but he will do it today, and he would like me to do a favor for him now. He also brought up something irrelevant and try to blame me. He questioned me that I rescheduled my appointment earlier, which I followed the formal process calling the office days before the appointment. Then he repeatedly told me he is asking me to give a favor... I felt like the purpose of his call was just to shift the blame and ask me the delete my review. Everything happening here are things I have never experienced in any clinics and doctors. read more