I don't know why two people gave this place only one star and such negative reviews. I found the owners to be very sweet and helpful. They even let me put a chain on layaway and pick it up at the end of the month. They design and make their own silver, everything from silverware to plates to jewelry. Being silversmiths I wonder if they do repairs as I have a silver medallion which has a chip in the black lacquer I would like to get fixed. Well worth the price, whatever you buy. You will get your money's worth! read more

I'm always on the lookout for unique turquoise pieces, especially rings. I found one I really liked, but it was too big. I was returning to Arizona the next day and, based on previous experiences at other stores, I didn't think I would be able to get the ring sized before leaving. I was told that it could be done in an hour. UNBELIEVABLE!! When I returned, the gentleman doing the sizing was very apologetic because the stone (rectangle shape) broke when he squeezed the 2 ends together. I asked him if he could "crazy glue" it and he said he'd give it a try. When I returned, the crack was noticeable, but just looked like it belonged. Turquoise without any blemishes doesn't look real anyway. I am very happy with my new ring and with the service and honesty of the Wimberley Silver Queen. read more

Customer service must be a foreign concept in this shop. My wife and I stopped by on Saturday, Sep 8, and the man behind the counter, feigning work and reading a magazine, looked up, then continued to read. We asked for the price of an item; he reluctantly wandered over to the showcase, and without looking at the item, snidely quoted a price of "oh, about $300'. He then immediately turned around and returned to his reading stool. If you looking for silver and customer service, skip this place. read more

This man is the worst! I've never been treated so badly. Poor customers service! Might I add extremely over priced... My husband, step daughter and I walked in to his shop today he was talking to some women, he seemed to be pleasant with them so it didn't cross my mind that he would be so rude to us. They left, my daughter was deciding on a mood ring he never offered us help which didn't bother me but then I asked if he had drusys he got up walked to the back without saying a word he waved his finger in the air (universal sign for no) with his back towards me he didn't even look at me. The mood rings are 10$ which wasn't a big deal even though they're 2$ at other stores, our kid wanted it so we were picking one out, when he came back to the front and said he's closing. Then walked over to us telling us come on vamonos amigos and was throwing us out. What kind of business does that? We were not even in there 5 mins. My husband asked if he wanted to sell the ring he said no. We were so shocked I couldn't believe what I was witnessing. Could it be because our ethnicity? WTH just happened? The whole vamonos amigos seemed a bit off to me being that we speak perfect English, he obviously does not speak Spanish. Needless to say we left without buying anything. My daughter was upset, worried it was her fault she didn't pick a ring fast enough. At that point my husband and I were furious. I convinced her it was a cheap ring anyway. But can you believe the audacity of that man!? read more

Bad service over priced product and it's not actually one of a kind I saw the same set at another store despite them advertising that everything is hand made one of a kind I doubt that it's made there so beware of this place read more

The owner of this store is shameful! He sold me a ring that had it's centerpiece stone fall out not even a full week later. I brought it back to him, and he wanted 20.00 dollars to put it back in...no apology, and VERY abrupt and rude. Two weeks later, the stone fell out again...this time he wanted 40.00. Steer clear of this jeweler. read more

Silver Queen is wonderful because some of the jewelry is made on site, some with quite original designs. If you don't want the same earrings everyone else has, this is the place. I don't know why the other reviewer had a problem with the customer service. I go to Wimberley every year, and each time I've gone in, they have been wonderful to me. There usually Is only one sales person, so you might have to wait a bit, but my experiences have been nothing but positive. read more

I live in Wimberley and I have taken a few friends and cousins to the shops in the square . This shop watched us like we were going to steal and was appalled at his treatment of the customers he was rude and obnoxious . My cousin even bought a watch. I will never take another visitor to this store. I would not recommend going to this store unless you want to be treated badly. read more

Do NOT buy from these charlatans! Bought an aymethist pendant from them for my future daughter in law. When I got home, I took it out to photograph it and noticed two chips in the side of the stone. I called the store and asked what we could do about it. The man said, 'no exchanges.' I asked if I could return it and he said, 'no, that's your problem.' I said I didn't thing that was very good management policy, and he said, 'I don't care what you think.' The he hung up on me! Extremely rude and horrible people! Their jewelry is sub-par quality--stay away!! read more

I'm quit confused by the poor reviews too. We've bought numerous unique pieces for my wife and were always treated well by the staff there. Everything we bought was good quality and they went out of their way to help us try on different items or look in their other store for something we're interestring in. read more

We also experienced the worst customer service from an older Hispanic male, evidently the owner of the store. He did the same thing to us as a previous reviewer in that he turned his back on us and walked off with out saying a word when we asked to see jewelry in a specific price range. The quality of his jewelry is surprisingly lower end with outlandish high prices. It seems the only redeeming aspect of the store was that it is in a beautiful town. read more

I have done business here for at least 4 years and have had good customer service, Either Hugo or his wife are eager to help and give pricing and discounts as well. I have purchased rings, neclases and earrings-all of which I have gotten compliments from people. read more

I was very displeased with the customer service here. My parents and I were looking to buy a ring for my sister and when we found one she thought she may like we asked to see it. We were all looking at it, deciding on whether or not the stone looked a little bit too big for her finger, when he took the ring and said, "have a nice day," as to send us out of his shop. I thought maybe he was just having a bad day, but when I looked at other reviews I now see that this is normal behavior. So disappointing. read more

I also received terrible customer service and attitude from the gentleman (and I use that term loosely) at The Silver Queen in Wimberley. I was there on Friday, March 20th in the afternoon. There were no other customers. I asked to see a 30" sterling chain, which I needed for a relatively inexpensive pendant. I live in Wimberley, so i like to support local merchants. The man in the store showed me one chain, the price of which was $60. When I asked if they had something less expensive, he took the chain back from me, hung it on the rack, returned to his seat behind the counter and said "Bye!" Had he respectively told me he did not carry anything for less in his store, I would have been fine and, perhaps, returned in the future to make a purchase. His condescending, dismissive and outride rude attitude has guaranteed that I will never set foot in his store again - and prompted me to write this review. read more