They say we were more than 15 minutes late; we were here in the office at 2:14:30 30 seconds to spare. RuLeS OnLy ApPlY iF iTs In OuR iNtErEsT Turned away. read more

Silverdale Eye Physicians - Not late - Optometrists Near Me - Silverdale, Washington

I could not have asked for, or hoped for, a better experience. From walking into the SILVERDALE EYE PHYSCIANS office, being seen by the front and back office staff, to the evaluation by Dr Cheung, and as I walked out the office door, everything was perfect. Thank you so much for all your kindness, understanding, and caring, at all levels. I highly recommend SILVERDALE EYE PHYSCIANS. read more

Silverdale Eye Physicians - Dr Cheung. - Optometrists Near Me - Silverdale, Washington

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Cheung screams at his female staff! This is simply unacceptable in my opinion. He may be nice to patients, but when we hear him yelling at staff, then I cannot support his office. read more

Dr Jason Cheung performed strabismus surgery on me 10 days ago. I love the results. I see so much better than I ever have with those expensive thick prism containing glasses. I've told people for years that I shouldn't drive at night when my double vision is at its worst, no more! Also, I can use binoculars now! I am excited to get some new large prescription sunglasses without dealing with the weight of prism containing lenses. I'm surprised no health care professional,including optometrists and ophthalmologists, has ever suggested that I could benefit from strabismus surgery. I had no issue with the front desk staff nor with anyone else involved in my surgery. read more

Dr. Cheung performed stabismus surgery on me last year and the results so far have be great. I work on the computer all day and previously was experiencing many issues doing so due to double vision. I'm very thankful for the surgery results and would recommend Dr. Cheung for this type of surgery. read more

I had Strabismus as a grade schooler and experienced it recur at age of 43 as a result of a tumultuous divorce and life changing stressful events. This was a debilitating impact to me because I work from home and suffered to focus on a computer screen for anything more than an hours duration. Dr. Cheung was amazing! A pro at diagnosing, managing me as a patient and preforming the procedure. I'm 3-months post surgery and I still have some red scar tissue in the inner corner of my eyes, but beyond that complaint, the procedure could not have been any better. I'd give Dr. Cheung a 5-star A+++ rating if I could, but this review is for the practice and not exclusive to the surgeon. My appointments were timely and the office was clean, staff friendly, no complaints there. My complaint is in regards to the estimated costs and actual costs. I was adamant to the staff on two separate visits to get an estimate for the total costs to me for this "elective" procedure. Upon my first request, 3-weeks prior to surgery, I was advised they would provide a final tally for me before surgery. The next visit was a week before surgery and again I asked the clerk for an estimate. She said she couldn't provide the itemized tally until post-surgery but assured me that it would be "insignificant" because I have fantastic medical coverage. A week later, I went on with the procedure expecting my out-of-pocket costs in the $300 range, no more than $500. About a month after the procedure, I started getting bill after bill and I paid what I could. The current tally is above $2,700. I paid them over $600 combined, this is more than I could afford. I've explained to them that my divorce trial is a month away and it's more important for me to pay for a lawyer who will fight for custody of my children because my ex is attempting to move them out of the country. The woman calling was non-receptive, not friendly, not caring, and rude in her response as I attempted to convey that I'm doing the best I can. I wish I could give a 5-star review for the practice but their failure to accurately manage a patient's expectations have truly soured my experience with them. I hope they improve at their estimating practices and understand that some people do not have limitless resources to accommodate their non-stop attempts at collecting on multiple bills. I endorse Dr. Chueng and his Strabismus procedure for adults, just be weary that the costs to you might be 5-6 times what you'd expect. read more

They have two offices, one in Bainbridge Island and one in Silverdale. This review is for the Silverdale office. The ease of making an appointment, to seeing the doctor, to checking out was great. I saw Dr. Rice, and she is so friendly and informative. The office staff is really friendly, as well. They do optometry for all ages, so this make a nice one stop shop for my oldest daughter and I. We are so happy to have found them!!! read more

Poorly trained staff. I called to set up an appointment with an Ophthalmologist but they sent me to their optometrist. I specifically asked for the Ophthalmologist. She said she could perform the same services as the Dr. but they still wanted to charge me the Ophthalmologist price but without the benefit of seeing him. read more

This review has nothing to do with the Dr nor his professional services. The front desk staff on the other hand need to find a different career path because customer service which should be priority and BASIC is very lacking. We were not greeted, looked at or noticed when we came in. The lady seemed very far away and non engaging to the DR'S (not hers) customers/patients and unfortunately when we were 15 minutes late we were (non exaggerating) thrown a card with a new appointment on it. I will not go into specifics but just from those 2 minutes of being in that office i felt very embarrassed and non existant. As I said before, the DR is great, but the front line of a successful medical business is the women behind the desk who coordinates the Dr's patients and customers and when services are handled the way they were that day business is unfortunately lost. read more

Great results - cataract surgery both eyes. Thoughtful, professional care from Dr. Cheung and staff. Responsive office staff provide timely appointments and good communication. Thanks! read more

So far it's been okay but tomorrow is the day my daughter gets her surgery for her eyes (both) and NO ONE HAS CALLED ME TODAY OR YESTERDAY TO CONFIRM TIME WE HAVE TO BE THERE! read more

I was having constant headaches that would develop into migraines. I checked out Dr. Cheung's website, liked what I saw and made an appointment. I had cataracts in both eyes. We started the process of cataract removal and implant. I was concerned as I also had an underlying eye disease, keratoconus. I did some research on my own and found an article about taking contacts out a month (instead of a week) in advance and having two measurements, instead of one. I sent this article to Dr. Cheung and he called my promptly and we discussed this. He was quite happy to go with this plan. I felt very respected and listened to. Because of the keratoconus Dr. Cheung told me that even after the surgery I would need to wear corrective lenses. When I took my contacts out in preparation for the measurement my headaches stopped. I had surgery on my right eye July 5, 2018 and left eye Aug 7, 2018. My sight is now better without corrective lenses then it was before with corrective lenses! The surgeries and recovery afterwards went quite well. Through out the entire process of appointments, I was cared for with respect, kindness and concern by both Dr. Cheung and his staff. Dr. Cheung is a very calm doctor. He exudes intelligence, yet he is humble. I was in tears in his office over the recovery of my sight, an outcome unexpected. He shook my hand and said, "we had a bit of luck." "There were a lot of prayers" I told him, of which he respectfully nodded. read more

DR Chung is kind,gental,percise person I have ever met as well as Dr Petal and the complete office staff at both office's. He did surgey on both of my eyes, cataracts. He sent me a viedo to watch, so I would know what the procedure would be. It was great! I felt so at ease and very comfortable after watching it. The Surgey Center & everyone of their staff & Doctors were Great!!!!! You are treated like you were at a spa and you forgot about the surgrey. And the surgery only took 15 minutes!! After returning home that eveing both times Dr Chung & the Surgery Staff Nurse called me to see how I was. How very thoughtfull they all are!! Thank You So Much !!! And now I have 20/20 vision. This surgery has had a huge impact on my everyday life, seeing is beautiful!!!! Thank You Again, J.Klein read more

From February to October, 2017, I saw Dr. Cheung for strabismus resulting from Euthyroid Graves' Ophthalmopathy. My surgery was successful and I am completely satisfied with the care I received. Dr. Cheung monitored my condition over several visits and always took time to explain things to me and be sure he had answered all my questions before finishing the visit. There were no surprises with my surgery and I felt I knew the risks and I knew what would happen before, during, and after the surgery. My double vision was pretty severe before the surgery and is as improved as is possible so I could not ask for a better result. I feel lucky that I have such an improvement with my vision. read more

Been waiting for an hour with no idea when we are getting in. I'd leave but I drove 45 minutes to get here.

This was only our 3rd time visiting the office. I have not had a pleasant encounter with the front office staff as of yet. Today upon check in we requested the nearest restroom (out the door and down the hall). I took my 10 yr old child (whom is also their patient) out the door and down the hall. Both restrooms were in use. I returned to the front desk to request the use of "their" restroom, their response "we have a private restroom for our use only". I waited to ask the Doctor's assistant if we could use their restroom, same response. After 10 mins my child and I were able to get into a restroom. Had she had an accident due to the wait it would have been another issue. I will definitely be requesting a talk with the office manager. Dr. Jason's office specializes in Pediatric Optometry! I understand the restroom is for staff however given the fact it was obvious my child "needed" to go, there should have been no further questions. Respectfully signed, Unhappy Customer- read more

Dr. Cheung was the worst doctor I may have ever experienced in my 39 years. I was referred to him by another respected Ophthalmologist in Tacoma because he saw a problem with my eyes that he believed this doctor specializes in. I have 20/20 vision per 2 doctors (an Optometrist and an Ophthalmologist) within the past 2 months so it's not normal. Eager to solve my problem, I agreed to drive the hour to see him. I was grateful that they got me in within 2 weeks (although the first appt they originally offered me was over a month out). I was brought back and the nurse (?) did a procedure without explaining any reason or details, then left me. Dr came in and waived a black eye cover in front of my eyes a few times, asked me to look in 4 directions, then instructed the other nurse (?) to do things in doctor talk without telling me the plan and dilated my eyes without explanation. She then had me use some other machine without explanation, put weird glasses on me and asked me to read letters. I told her I couldn't see them with one eye and the other was difficult. She left with no explanation and I sat dilated in the room for around 30 additional minutes before he returned. He came in and said, "Those glasses helped you, huh?" Ummm no, I couldn't see. He then scanned some light over my eyes, didn't ask me any questions, and told me I need to wear glasses all the time because I have astigmatism and am slightly farsighted. This is the complete opposite of the other 2 doctors who actually did thorough eye exams and ASKED ME QUESTIONS. He then told me the other doctor didn't see a problem and neither did he - I told him that's not true since he referred me based on the problem he saw. He hastily looked at the referral, agreed I was right, and simply stated that he's not seeing it. He then misstated everything I had explained I was experiencing and basically asked me what I wanted to do; I'M NOT THE DOCTOR, I'M LOOKING FOR ANSWERS FROM HIM! While on the way out his receptionist DEMANDED an additional $55 (I already gave a $40 co-pay) for some test they did without even explaining it would cost me more or telling me what it's for (I still don't know). I told her I don't have any more money to give and she said if they have to bill me it will be $130 more. WOW! So I drove 2 hours round trip, got no answers and was basically blown off, and they want MORE money for useless tests that they did not get my consent to charge me for!?! This place is terrible and obviously more about money than patients. I will not be giving them another dime for their "service" or lack thereof! read more