We recently tried to get this company to do a job up in Westchester, but after 2 weeks of back and…read moreforth's with the staff, we had to cancel our service request.
As far as setting up an appointment, I've never seen a more disorganized company. On 11/6 I called up to see when a technician could be dispatched to check out our system. Instead of telling me when someone could come out, I was told to download a form, fill it out, scan it, and email it back to initiate the service request.
Ah great! There's nothing better than a little administrative busy work when you need immediate service. How about not having your customers print and scan documents that your office staff can easily do, and just send a guy out based on the job I told you about on the phone?
Well, despite this annoyance, I did scan and send over the form because they were recommended by a pal of mine. So, I gave them some time and waited to hear back. One, 2, 3 days pass and I didn't get a call or email. So, I called up and asked if they got the form and when they'd be out. I was then told they'd check into it and someone would get back to me. Unfortunately, nobody ever did.
Today I emailed them and asked what was up with the service request. I got a pretty quick reply, but it had nothing to do about when they'd be showing up, nor about the job I had for them; I was just told that Lori was my contact and I'd be hearing from her shortly.
So 2 weeks after you have my job request, the only progress we've made is that I now know Lori is on the case? It probably would have been much better to just send someone out to do the work I was going to pay you $400 for. How does scheduling take 2 weeks??
Anyway, I would up canceling and using another company that actually was 15% less. Lori eventually called me, but it was 23 days after I originally contacted them, well after the other company did the job for us. Even if we still needed someone I'd pass on using Allstate.
Forget these guys, it's too much of a hassle to deal with them.
