I am try Pride Mechanical Heating and A/C this year for my maintenance services…read more The staff for setting up my appointment was extremely considerate and helpful. A very pleasant experience and customer service driven. This is a Local Family business that hasn't forgotten the meaning of customer service and Communication! The technician, Travis, went beyond my expectations and took his time explaining everything along with providing Outstanding services and communication. I will definitely be asking for his assistance in the summer visit. So far I must say that this company has been an unexpected surprise and welcome Company to my needs. I would Highly recommend them to anyone looking for a customer friendly company. I use to have Norfolk Air Air but found they have gone away from customer service, listening and Communicating to the customers. (Service Manager needs to be re-trained. Now service technicians are about what can they sell or push on the consumer . I was a 14 year customer. 1st Choice should be Pride Mechanical!

I chose this business based on their Yelp reviews, which are almost improbably high. I crossed my…read morefingers and hoped for the best, and I have to say, those reviews were 100% earned. I have an aged a/c that is limping along. Not once did anyone jump to selling me a new one. They determined I had radically low Freon (for which they undercharged me based on an estimate that had been a tad low.) They used a leak kit (something involving dye that glows under a black light?) to help identify the leak in future if that should turn out to have been the problem. It indeed was the problem. When I called a few weeks later to report that my a/c wasn't doing much cooling, I was put on the schedule for two days later (there was rain or it would've been the next day.) The leak was identified thanks to their foresight, repaired, and for that service I was charged a grand total of just over $80. I would recommend this business to anyone. Also, it's always a pleasure calling and talking to the scheduler. She's a delight.

I was told over a year ago by one of their ex employees that they had been bought out by a…read moreconglomerate. I have found that this is not true. They put in a system in Lands End in 2016 and I am now getting them to replace the system. Ann Rowan

Chris came out at our request for a replacement HVAC system since we had been told by a previous…read morecompany that our current system was dead. He asked the right questions and assessed the old system. Upon his assessment he found that our current system was not dead Just needed some refrigerant and a new flame rod. After that, our system was back in working order for a nominal fee compared to replacement cost. We are beyond thankful we reached out to this company for help!! Thank you!!

The absolute height of professionalism, honesty, and integrity! Jorge and Brian have been…read moreperforming routine maintenance on my unit for the last few years, after I initially called Chesapeake Heating & Air Conditioning because my 1-year-old unit was blowing warm air, and I thought it had already died or had a major Freon leak. Brian walked in, took a look at the unit and said he knew EXACTLY what the problem was five seconds later. He saw the float valve was popped up on the drainage tube (which I didn't even realize was something I needed to be on the lookout for ). He cleaned out the drainage tube and the rest of the unit for good measure, and I appreciated both the quick assessment, resolution, and education he gave me on maintenance during that visit. I signed up for their twice-yearly maintenance package that day, and I've been a happy subscriber ever since. Jorge has come to do the maintenance the last couple of times, and he is thorough and equally as knowledgeable as Brian. When he had a concern about the air flow coming out of one of the vents, he was quick to volunteer to crawl under the house to take a look at the duct work, and I really appreciated his honest assessment of it. The insulation is starting to fall down and wear out, but I was pleasantly surprised to hear that I could save up a few more years before the ductwork would probably actually need full replacing, and he gave me a ballpark figure based on the square footage and number of vents in my house, so I can plan accordingly. Much appreciated!! A company that employs people with such knowledge and integrity is a company that will have my business for decades to come. Their twice-yearly maintenance for heating and air conditioning is easily one of the best (and surprisingly affordable!) investments I make each year. Worth every penny!

1. When contacting by Phone.. a human answered! 2. A tech…read moreperson was out to our home to investigate the bad sound our gas pack heating system was making w/in hours of contacting for services. 3. w/in 24hrs, replaced the bad part... 4. The Service tech was nice and worked quickly to resolve/replace that bad part. 5. Communications were fantastic... text when coming out, text that the part was obtained and texted "Here to replace the part" 6. YES, we would recommend this Heating/AC Co. to our family and friends for sure.

Would it be summer in Hampton Roads without an AC problem? We came home from work to a very hot…read morehouse and began reaching out to multiple company's. K&B called us back quickly and were able to come out to us in 30 min! This was so reassuring as we have medical concerns in the house which the lack of AC would be an ER trip. He came out and quickly diagnosed the problem and had us up and running within the hour! Once he left my house already felt cooler! I was afraid of the price because it was after hours and emergency but it didn't hurt my wallet at all. My household found a HVAC tech for life! I'll be sure recommend his services to everyone.

Brian fixed our AC for a fair price on a super hot day. Great communications, knowledge, and…read moreobvious integrity.

Best and most reliable service around. The technician was extremely knowledgeable and was able to…read morediagnose the issues with my unit quickly. Would recommend!

We are extremely grateful to this HVAC company for coming out in the middle of freezing rain to…read morecheck on our unit. The technician was prompt, professional, and most importantly-honest about what was going on with our system. He took the time to explain everything clearly and did not try to upsell or push unnecessary repairs. His service fee was also very reasonable, especially considering the weather conditions and quick response time. It's rare to find such reliable and trustworthy service these days. We truly appreciate his help and absolutely be using this company again for our regular routine maintenance. Highly recommend!

So far so good on our new gas furnace. The biggest issue with this company is communication. The…read moreright hand does not know what the left hand is doing. Getting someone at the office to call you back is a treat (she says sarcastically). The installers were very nice and professional but the office people meh! I am still waiting on a call back to schedule an air conditioner check-up. We will see how it goes.

I signed up for Russell's Heating and Cooling's yearly premium membership, but my experience was…read morevery disappointing. My service appointment was rescheduled twice, which defeated the purpose of having a "premium" membership. When I decided to cancel due to the repeated rescheduling, I did not receive any email confirmation of the cancellation. I also attempted to call at 8:00 AM and was transferred to the membership cancellation department, but no one answered--even though I was told someone would be available at that time. Lack of communication, poor follow-through, and difficulty reaching the appropriate department made this a frustrating experience. I am still waiting for written confirmation of my cancellation and information regarding my refund. I would not recommend this company based on my experience.

He is very very acknowledge about the ac unit. He explained the system to where someone like myself…read morecan understand it. 10 out of 10 and I definitely will remember and recommend to do all future work.

Absolutely the Best!! What we want in any contractor is Expertise, Professionalism and…read moreTrustworthiness.. and Mr Sears embodies these qualities perfectly! He goes beyond the norm to make sure his customers get what they want and are satisfied. He gave us options on what we could do to keep our current HVAC in order to save money, but we insisted on getting a brand new HVAC system because it was 21 years old. He called around and got us the best deal possible and installed it in a couple days.. I did my research and found out he saved us several thousands of dollars which he could of easily pocketed.. This man is an old school genuine guy and there are not many people, let alone contractors out there like this anymore.. If I could afford it I would of tipped him exorbitantly to make sure he stays operational in order so that he could provide his services to others for the foreseeable future.. This is the second time I've used his services and both times he has been impressive.. As a small business owner myself, I know it isn't always easy so I tip my hat off to Mr Sears for consistent professionalism.. So if you don't use his services, you are doing a disservice to yourself and your bank account! He even called us a couple days after to make sure everything was good to go.. Thank you Mr Sears for all you do, for being a great technician and for being a great person!

Very good company very professional and polite called them when my ac went out they came out and…read moregot my ac working i definitely recommend them

I AM THANKFUL For the Service I received from Chris getting my AC back up & running after the…read morecompressor got fried. Honest, Polite, Smart Youngman. HIGHLY RECOMMEND...Did I mention HONEST & SMART & FAIR

Theses guys are the best they cleaned and check my a/ c unit replaced my inlet duct and it runs…read morebetter and quiet than before so much better than any of the other companies I use to use give these guys a try u be glad u did

I am so glad I waited on Silva to service my system they are prompt, professional, and get the job…read moredone right, they were in and out and explained to me what they actually doing, I highly recommend this company to anyone for their heating and servicing needs!