What a great little water park for little littles this place is. My kids cannot get enough of the…read morelazy river. We've been here a few times already and it's simple fun that can entertain adults and kids for hours. My kids just started swimming without water wings this summer and we feel they are totally safe in the shallow depths. Very excited for when they get older to hit the big water slides and hopefully plan a birthday party there.

just now New If I…read morecould give this place 0 stars I absolutely would. I went out of my way to drop off my application in person and when I called to check in they said they would have to look for it. This was at the end of May. I called almost a week later and was told by Celeste the person in charge of party rentals, that my application was lost. I asked multiple times if the date requested was still available. She went ahead and booked me June 7th. I made my payment that same week. I receive a confirmation email, I also received a reminder two days prior to the event. I went out of my way to buy balloon decor since we would be inside. I had a whole balloon garland, backdrop ordered. I had table covers dessert trays, food and table decor. So you could understand how DISTRAUGHT I felt when I received a call on June 28th around 2:45 pm 1 hour prior to our party to let me know that it was an error and I was double booked. They had over 2 weeks to notify me. I was then told that I would be refunded and that I could be outside at the tables. They didn't even offer me a private pavilion. I had to set up at a table next to the lazy river. My desserts? Melted and ruined. Party decor? Unable to return and all of the money I wasted will not be refunded. I should have seen the red flags from the beginning but I truly just wanted my 5 year old daughter to have a great party. Anyway please think twice or definitely be on top of your reservation because these people are unprofessional and don't care about your money or time. They will literally play with your livelihood and refuse to talk to you after. I was told I'd need to send an email because the managers are too busy. Please do better and be considerate of people and their families. You would be upset if it happened to one of you. Completely unacceptable to say the least.

1st return visit after $15.9 million remodel from 2021 bond program. WOW! Seeing all the new stuff…read moreyou almost forget how dated it was before. Much better looking from ceiling to floors. See photos. Another rec center is closer to home and will go there to save drive time. But nice to have an option for a newer location. Appears all the exercise equipment on 2d floor has been replaced with same models just new ones. One needs to bring own lock for lockers or buy one from rec center. Too much to list here but do a Google search to review all the improvements made visible and behind the scenes (roof/HVAC/plumbing)

We love this gym because of the pools and the inside is nice, and has a lot of cardio and strength…read moretraining equipment. However, most of the front desk seems like they hate people. Meaning, they are pretty indifferent when greeting or answering questions about the facility. They don't really say hello until we do. I can tell they are just there to have a job, so it doesn't detour me, but geez. I can't imagine being the face of the facility, and having such a poor attitude. They are not mean or disrespectful, but it's like they just tolerate the paying guests that come in. Kind of like that new emotion on the Inside Out 2 movie. There is one guy that is friendly-I think he has reddish hair and glasses. There is another guy upstairs and the first time we went, he just stared my son down in the youth area for like the first 20 minutes we were there. My son is within the age range, but I guess the staff member wanted to make sure he didn't do anything wrong. I interacted with him a bit, and it seemed to break down a little bit of his mean-mugging vibe. He might try saying hello to people, because most people won't want to break any rules if it means disappointing a friendly guy that is in charge. The facility is cool. I suggest they get built in locks on the available lockers like they have at Carpenter Rec. I also recommend that management have a team building exercise or rotate the front people with other staff to give them a break. If you can get past the blah energy upon arriving, it's a really great facility.

This is one of the best pools for lap swimming in the DFW area. You might have to share a lane but…read morefrom the time they are open until they close lap swimming is available. No ridiculous hour or day limitations. Low cost for residents and a non-resident membership is affordable even on the tightest of budgets.

I have been coming to this swimming pool for close to 3 years. I like that there's a deeper side…read morefor laps and exercise and a shallow side for different intensity levels. The classes are taught by knowledgeable and energetic instructors. Clean facilities. Friendly staff.

I was looking for a warm place to swim under cold weather in dallas until i found it…read more The price is cheap (3$/per) and the pool is not busy at all, warm water, manager and receptionist were really friendly and helpful. 45 minutes swim and i have nothing to complain about it.

The pictures on their browser are completely inconsistent with reality The three of us paid 12…read moredollars at that time but we changed our minds as soon as we paid We want the employee to call his supervisor to give us a refund Then he said his supervisor of swimming in another swimming pool What a stupid excuse.

My family and I always have fun here ! My daughter in particular loves the pools and it is easy to…read morekeep her entertained while also having slides for any older kids or teens that may tag along. The tables in the shade are always great when we bring food too. The passes to get in at every cheap, although you do need to bring cash to pay for the passes. Overall great value family pool park to beat the Texas heat!

Since the big storm a few weeks ago, the bottom of the pool is full of piles of dirt. Both clocks…read moreflash continuously and display incorrect time (need new batteries after the winter?). Website is never updated so shows info that was valid in the winter, i.e. "closed" all the time. On a night when they hosted synchronized swimming practice for kids, there were zero lap lanes. On my LAST visit, a lifeguard leaned over from his chair and spit into the water. I've been swimming here for years, and this used to be my favorite pool, but it is nasty and poorly managed. What happened? The only positive aspects I can see - lifeguards are very attentive and people at the reception area are friendly.

Love this facility. It's reasonably priced, very clean, staffed with helpful and friendly people…read moreand it has great equipment for our use. The inside track is great for walking as you can watch the games played below and not get bored. We are very lucky to have this great facility.

This is impressive! Pool with water park, nice multipurpose facility, ample parking, trails, and…read morewas perfect for a triathlon event! This is great for all no matter if you are on wheels, cane, foot, or being carried! Excellent job Plano!

We have installed a pool before, so we have a good understanding of what to expect during the…read moreprocess. Initially, we were pleasantly surprised by how quickly Emerald Waters Pool completed our pool installation. Unfortunately, we soon realized the speed came at the expense of doing the job correctly. The biggest issue was that the required city inspections were never completed before construction moved forward. Will advanced the project all the way to the final inspection, where the city rejected the entire project. We then spent approximately two and a half months waiting for everything to be corrected and approved before we could finally move forward with the plaster. Even after receiving city approval, the problems continued. The site had not been properly prepared before the plaster was applied, resulting in it having to be installed twice. Then, just three weeks after installation, the color began fading, which was clearly not normal. We contacted Will about the issue but never received a response. We also discovered that the waterfall was installed off-center, another quality control issue that should have been caught during construction. In addition to the pool, we hired Emerald Waters Pool to install a patio and walkway. The workmanship was disappointing. The pavers was neither straight nor level without constant supervision, and we had to insist that sections be redone because they were not installed correctly. To make matters worse, some of the additional work we paid for was never completed. It is also worth noting that the work performed outside of the pool installation was never covered by a written contract, which appeared to avoid documenting that portion of the project. Based on our experience, we cannot recommend Emerald. Between the missed inspections, poor workmanship, lack of communication, and incomplete work, the project became far more stressful and time-consuming than it should have been. We strongly encourage anyone considering this company to continue their search for a builder that prioritizes quality, communication, and accountability.

From the owner: We’re a family owned and operated company. With our start in 2011, we’ve always treated our…read morecustomers as family and done our best to do every job as if it were for our home. We do our best to keep our prices low and affordable to accommodate for different budgets.

This is 6 min from me, farmers branch rec is 8 min from me, and Carrollton Rosemeade center is 12…read moremin from me... yet I live in Carrollton and can't get a membership here since they don't offer "non-resident" memberships bruh it's literally the closest rec center but okay.

Great place for a workout they have everything from a lap pool to a gym to even a ping pong table!…read moreHighly recommend it

I take the kids I nanny here all the time since they're members, and I love this little pool! The…read morelifeguards are so sweet and so nice to all the kids. They do an 10 minute adult swim after every 50 minute kids swim, which is great because it makes the kids come out for water and sunscreen. The snack shack is usually stocked with snack and drinks galore, and everything is a dollar. The lifeguards build relationships with the families and it's a great environment and little community. I love that there's a beach volleyball court, foosball table, ping pong table, and an are to just run in the grass. And guests of members only pay $5 to get in.

Great facilities. The community feel is on point. Smelling people grilling out, hearing kids…read morelaughing and splashing in the pools is very nostalgic. Love it every evening that we have the chance to hang out there.