so good! so friendly and frssh and yummy ingredients in this bowl rhat i made. i like the seats read more

Simon’s Yogurt & Pineapple Whip - Ice Cream & Frozen Yogurt Near Me - Murrieta, California

We don't complain often, but this was one of the worst customer experiences we've had. We purchased Cookies & Cream and Cake Batter frozen yogurt, and both flavors were clearly spoiled. The yogurt was bubbly, sour, and tasted bad enough that we immediately threw it away. My husband went back inside right away to let the employee know there was an issue. He even asked her to try the yogurt herself, but she responded that she would "try it later." He then asked if we could get yogurt from a different machine or exchange it for another flavor since the product was clearly spoiled. She told him they do not offer refunds or exchanges. To make matters worse, they do not offer samples, so there is no way for customers to know the yogurt is spoiled before purchasing it. Outside, there is a sign advertising "New Management, New Flavors, Better Pricing," but the pricing was actually quite expensive for a product that was inedible. The employee gave us a phone number to contact management, but the number was disconnected. We left a message at another contact number and never received a response. Very rarely have we experienced a business that serves spoiled food, refuses to make it right, and provides no working way to contact management. Between the poor product quality, lack of customer service, and complete absence of follow-up, this was an extremely disappointing experience. read more

Horrible experience. Nasty ice cream and extremely rude workers. The girl with long black hair at the register rudely yelled at us to pull the lever a certain way. She then proceeds to yell at my husband and accuse him of stealing because he tried a gummy bear that he had put in his bowl (because they seemed stale and they were in fact stale). She was extremely disrespectful to us the entire time. We should have left at that moment. Instead we payed for our ice cream for which she did not provide a receipt for (they don't give receipts -and dont accept cash). The girl proceeded to argue with us even after we payed. She does not belong in customer service, and if this is how employees are trained they should be shut down. You also should not eat here because they have a B rating from the health inspectors. And the sign is hidden on the wide of the building. This place used to be good, but the new owners or management sucks. Will NEVER go here again. read more

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There was a sign outside that read: New Ownership! Great Prices! The prices are great alright. As in greater than every other yogurt shop in the world. My bad for walking in and assuming I'd be paying Menchies prices for mediocre froyo. 89 cents an ounce is what these highway robbers charge. But you wouldn't know that until they ring you up since there are no prices anywhere. To make things worse, they don't even give sample cups, so you can't taste how below average the flavors are. And this place smells like fabuloso, just like grandmas bathroom. read more

This place is a complete dump!! Went here yesterday and the place was filthy dirty hardly any toppings and the ones they had looked completely disgusting and dirty ,it looked like a bomb went off and blew all the lids to the toppings to smithereens. Crumbs everywhere just waiting for roaches to come get some . I wish I would have taken a picture but we were so grossed out we left !! Will not be back !! So disappointing I used to like this place I have no idea what happened. I would give it zero stars if I could:( read more

People don't seem to respect business hours anymore, and that's exactly why I avoid places like this. If you don't plan on honoring your posted business hours, then don't advertise them. I spent time and money driving here because your hours said you'd be open, only to find you closed early. It's disrespectful to your customers and to the people who make the effort to support your business. read more

Service at this place is beyond the worst of the worst. If u wanna get yelled at and have ur kids upset that they close whenever they want and not what the hours advertise. The women was cleaning ans then touching her hair then back to wiping the yogurt machine down. Will be reporting to the BBB. read more

I took my kids and we went there for frozen yogurt and it was $40.55 for three of them then when we got home it was bad busy and foamy in our mouth and we couldn't eat it so we took it back and she could not give us a refund and told us to contact the owner I did and it was never resolved. I will never go there again. read more

This place is a ripoff! I give them ZERO STARS!!! They dont have prices posted for a reason. They charged me $20 for a cup of ice cream. Dont believe the "lower prices" sign posted outside. I wont be returning here. The criminal prices leave a bad taste in your mouth! read more

Simon’s Yogurt & Pineapple Whip - inside of store, NO PRICES POSTED!!! - Ice Cream & Frozen Yogurt Near Me - Murrieta, California

BEWARE!!! Do not come here!!! We had been coming here for years and enjoyed it very much even with the high pricing. It's been months since we had been back and finally came again. HORRIBLE. The yogurt was rotten literally spoiled. I tried to tell the worker and she just say no refunds or exchanges. I said that's strange because it's rotten it's bad quality not our fault. She said she was just told to tell everyone no refunds or exchanges and to call the owner with the number on the wall. No response. I walked back in and saw her emptying the vanilla and I said did you try it? She just responded with my manager told me to empty it but I don't think she really did I told her again it's weird not to refund or exchange when it's rotten. She seemed frustrated that it was her only second day at Simon's and first at the Murrieta location. I went back out and told my very dissapointed kids we had to throw it all away. When I went back in to tell her the chocolate was also spoiled she locked herself in the back room. So strange I was nice and calm about it the whole time. I wasted $25 for literally nothing. So dissapointing. read more

If I could leave 0 stars I would. $30 for 3 "small" cups and all of our yogurt was rotten and spoiled. They only have 1 size cup and it's the size of a bucket. The owner sucks, it was a female working the counter and didn't really help us. This place is super messy I wouldn't be surprised if they're were rats in the back, what a waste of $30. I wish I could go back and complain. I wouldn't be surprised LOVEEEE to speak to the owner and let her taste it read more

Very over priced. Wouldn't recommend. Place felt like it was in rough condition. Frozen yogurt was okay. Just really upset we paid 30$ for 1 1/2 cups of frozen yogurt if that with no toppings. read more

Like many of the other reviews our yogurt was also spoiled and disgusting. The employee was apologetic but wasn't able to give a refund. She gave me the number of the owner and I left my contact info but I too never received a call back. Very disappointing after spending $24 on 2 yogurts for my kids. read more

Went there as a family. They don't do samples so we just trusted that the flavors would taste as expected. ALL the flavors we chose (vanilla, cookies and crème, and cake batter) were sour and tasted like something was wrong. The worker was nice and tasted the flavors and agreed something wasn't right. But since she wasn't the owner she said there was nothing she could do (refund or attempt to try different flavors). Bummer because we'd rather go to a locally owned shop than one of the chains, but we won't be returning here. read more

sadly I don't think these reviews make any difference seeing as there are so many of the same experiences within the last few weeks. I served myself a flavor and licked what was left near the top of my cup. The lady up front was checking out two customers and apparently was yelling out to me that no samples are allowed. With the store music blasting, I did not hear her until she yelled loud enough for me to turn around. She yells out to me how she's told me 3 times that no samples are allowed in front of the two customers who look confused. I can see why she didn't want me trying the flavor I put in my own cup because the flavor was sour and kinda rancid. I didn't even feel like buying anymore, but to not be rude and walk out I went up front to pay. Crazy pricing as well, two cups with barely any toppings came out to $17. Crazy price and customer service, some people don't know better than to speak to others who they don't know with respect. Sad that this is "new" management. Save your money read more

Worst service Iv'e ever experienced, normally i am a people pleaser and usually isn't one to complain, but this was bad. First of all there are signs everywhere saying their equipment is broken and will break if you pull the ice cream handles all the way down. Next the mixed flavor in the middle came out watery (gross). Lastly, the ice cream fell on my finger so I BARELY licked my finger and the lady with black hair lost her mind and yelling that it was disgusting and Telling my mother to "raise better children" all because a finger lick. We walked out right there read more

Predatory, cheapskate practices here... almost 90 cents an ounce, and conveniently, they only have extra large bowls for you to use. There was a sign that implied smaller cups were available on request, but after waiting a few minutes for a clerk to show up, I was informed they only had large cups and that it didn't matter because price was "based on weight". No samples were allowed, so you just have to cross your fingers that you'll like the flavors. I got 3 types of sorbet and it was decent at first, but had my mouth tingling (in a bad way) after a few bites, and it had gross chunks of something throughout it. It was almost $60 for 4 yogurts for the family - I feel ripped off and have buyer's remorse. Not ever going back. read more

Shop seems dirty. The toppings seemed old and dry (no fresh fruit, no chocolate chips, or rainbow sprinkles). Many of the machines were broken. A dole whip drink & medium yogurt was nearly $20 WITH the 25% off coupon. I don't understand how this place stays in business. read more

This place is outrageously overpriced. Got one bowl that was a quarter full and she was charging $9, and there wasn't even any toppings on it. The space is empty with no people and it makes sense now. Despite the 4 star review for the place, it looks like in the past 6 months this place is getting numerous 1-2 star reviews and it makes sense now. If you look at previous images the pineapple dole whip is creamy and looks appetizing. If you look at images in the past year including our visit, it's super icy and it tasted old and disgusting. Do not come to this location and save your money for McDonald's soft serve because you will have a better experience there, and you can probably by 9 soft serves than a quarter bowl of the garbage that they serve here at this location. read more

Showed up here 10 minutes before they closed to grab a quick yogurt. The employees were sitting outside eating yogurt and locked the door even tho the sight said open and ignored us. If I was the owner I would be livid. read more

Extremelyyyy overpriced. Bad selections of flavors and toppings. Reeked of fabuloso inside and chemicals. 14 dollars for a small bowl

DON'T COME HERE! I really hope they get shut down. It's a huge SCAM. I got a SMALL amount of frozen yogurt - maybe 1/3 of the small cup with zero toppings, and I ended up paying $11 for it. For basically flavored ice! I literally thought I was going to pay about $5 or so bucks max for it based on other places I've been to. And the frozen yogurt wasn't even very good. Even if the price was more reasonable, I would never come back...but absolutely guarantee I'm never coming back here for as much as they're ripping every single person that sets foot in here, and I'll be telling all my coworkers and the demographic I work with to never come here. I wish I just walked out of there, refusing to get ripped off like that,reflecting in hindsight. The cashier saw how shocked I was at the price - I should've just walked out. The owner(s) is/ are dumb enough to rip people off, even teens & kids like that every single day, and don't understand the amount of karmic debt they're stacking up for themselves. If you don't believe in the law of karma (simply cause & effect), you eventually will. Good luck with having to deal with that whenever that time comes for you. If you want to get completely ripped off, make sure to get ripped off by this shady business scamming the kids in this town. read more

I'll only be coming back for the DOLE WHIP! The toppings all looked really old, which was kind of gross, and the frozen yogurt came out already half-melted and super watery. They did have a cute mini Jenga game, which made the visit a little more fun. This place could be better, but I'm giving it 3 stars because the frozen yogurt just wasn't it. read more

Simon’s Yogurt & Pineapple Whip - Ice Cream & Frozen Yogurt Near Me - Murrieta, California

So many choice's of yogurt and they had pineapple whip! So good! I would go back again.

This shop was shockingly bad. The machines were dirty, the yogurt quality and taste were poor and they were very over priced. We ended up throwing our yogurt in the trash and leaving. read more

This is the worst experience I've ever had at an establishment ever. I don't even leave reviews ever but this experience was so horrible I needed it to be known. Me and my fiancé walked in and saw that they weren't doing samples, so I started pouring my yogurt and my fiancé put a small amount of a flavor in his cup to try it. A lady walks out and (with an insane attitude) walks right in front of me pouring my yogurt and shuts the machine off mad that I was using it because the machine wasn't supposed to be being used (how was I supposed to know no to use it????) she starts going on about how they don't allow samples. My fiancé asked how we are supposed to know what flavor we want, and she responded "I don't know that's just how it works here" basically shouting at us at this point lol. I continue to get my yogurt and I hear her in the back (speaking loud enough so we could hear her) that my fiancé was being "disgusting" and that there was a sign saying no samples. At that point I set my yogurt down and we walked out because wtf?? If she would have just communicated like an adult there wouldn't have been a problem. I have never met someone with a worse attitude and we weren't even in there for 3 minutes My fiance said the yogurt was disgusting and other reviews say that too so I'm assuming that's why they don't do samples weird af!! read more

Well, if you're looking to overpay on a level that is almost criminal, this is your spot. Ironically, they have a sign on the front of the building that reads: "under new management- low prices." I can't even understand this. I had a 25% off coupon and it was still $41 for 4 bowls (2 were kids). The ONLY reason we stayed is because my 6 year old had gotten the coupon and asked me all week to go. The soft serve is average. The one worker there was on his phone and disinterested. The place was dirty and strange. Wobbly, Walmart furniture and sticky wooden games on the tables. Ice cream Machines are loud as hell inside. This place is a failure of a business - I'd be surprised if it was gone in 6 months. Horribly ran, terrible prices, terrible ambiance. Absolutely trash. read more

My froyo tasted very sour and fermented (I got the vanilla). I thought I was crazy but I looked at google reviews and a lot of people were saying the same thing! Unfortunately I had to throw it away. Idk what makes them think it's okay to serve that... read more

If I could give this place no stars I would. I usually don't write reviews unless the place is really good or really bad. That being said this place was one of the really bad one! As soon as you walk in the place there is music blasting and no one working at site, at least not until ur getting ready to pay. I walk into the fro-yo place and no one was there till we wanted to scoop an ingredient onto our frozen yogurt. The service from the lady at the front was very rude and didn't even greet us. Definitely wouldn't recommend to anyone the taste of it was just as bad as the service and price. I paid $14 dollars!!! read more

spoiled products, stale topping's, huge ass one size cups to rip you off, and no cash accepted so that there's no refunds... yeah no. don't waste your money here. read more

This place is the worst in pretty much every way. First of all, this place is probably not safe to eat at because they quite literally have a B sanitation rating which they hide on a side of the building where it is hard to see unless you look for it. Not only are the prices absolutely ridiculous and not posted anywhere, but they only offer a massive size (wonder why they would do that?) Go to any other frozen yogurt place read more

Horrible experience! Yogurt was spoiled and the establishment refuses to answer their phone so that I can ask for a refund. When calling it goes directly to voicemail. No legitimacy business operates this way, only a rip off joint. Sad read more

There were only large containers to choose from, so I grabbed one and barely filled it halfway (without packing it so it was a really loose halfway). There were no prices listed, so when I went up to pay I was shocked to find the total to be SEVENTEEN DOLLARS. Had I not promised my 97 year-old dad some Dole pineapple whip I would have told them to keep it. read more

Received half filled sorbet bowl. No strawberries. No blueberries. No marshmallow cream. They must've wanted to go home.

We walked in and the place smelled like cleaning products...like super strong to the point where it feels like you're inhaling fumes. There were people in there and nobody appeared to be working there. So I rang the bell and after a while, a girl walks out with headphones on, looking like she's half asleep and that it was a bother for us to be there. And the cups that they use for the yogurt are ginormous... like the size of a bucket... and they don't have any smaller options. So we walked out. Didn't get anything. I will not be coming back here. read more

Lady was super rude Oreos were stale no sample cups no fun flavors and yelled at my 4 year old don't come here

Worker was nice, but the frozen yogurt was sour. It taste like it was expired. Almost made me throw up.

ATTENTION SIMON! My mom daughter and I came in on Mother's Day which was yesterday .. my mom made a small remark about there not being any sample cups and the woman working behind the counter completely took it personal and freaked out on my mom and I in front of my daughter who is only 9 .. she started cussing at us and called us names .. I asked her what her name was and of course she would not give it to me with an attitude .. she was a brunette I'd say she was in her 30s brown eyes .. major attitude problem when you ask her something she tells you I don't make the rules here babe I just work here .. we removed ourselves and she wished us a horrible Mother's Day .. my daughter was shaking so bad from this laddies behavior.. needless to say we will never come back to this place ever again! Do not recommend frozen your was runny as well and very overpriced! read more

Wayyyy too expensive and don't have price posted anywhere. Tiny selection, limited toppings. Place smelled like cleaning products. Pretty decor, but who cares when you're getting charged twice as much. read more

just left this place and flavors are horrible they all tasted so bitter and it smells weird ! too bad we couldn't get samples before wasting $21 (they were out of spoons) highly recommend NOT coming here EVER read more